Bell Turbo Stick User manual

Getting started guide
Turbo Stick
LTE® Novatel Wireless™ U679

Welcome
Thank you for purchasing a Turbo Stick from Bell. This guide provides an
overview of your new Turbo Stick and details on how to configure your
computer for use with this Turbo Stick.
Account Requirements ................................................ 2
System Requirements ................................................3
Inserting your Bell SIM card ...........................................4
Preparing your computer for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
• Installing Mobile Connect for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
• Installing Mobile Connect for Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting Mobile Connect .............................................10
Using your Turbo Stick ...............................................11
How much data do I need? ............................................12
Hardware overview ................................................. 14
Inserting and removing your Turbo Stick from your computer . . . . . . . . . . . 16
Unblocking a SIM card ............................................... 18
Troubleshooting ..................................................... 19

2
Account Requirements
Before installing your Turbo Stick, please ensure you have the following:
• A Bell wireless account with a Mobile Internet plan. (If you don’t
have an account or a Mobile Internet plan, speak with a Bell account
representative to get set up.)
• An active Bell SIM card.
• Your Mobile Directory Number (MDN),
or phone number __________________________________ .

3
System Requirements
To install and operate your Turbo Stick, ensure your computer has the
following minimum system resources:
For more information visit www.bell.ca/mobileconnect
WINDOWS
Operating System Windows® XP (32-Bit); Windows® Vista (32/64-Bit);
Windows® 7 (32/64-Bit)
USB Port Type A, v1.1 supported; v2.0 high speed recommended
COM Ports 4 free COM ports
I/O Resources 1 IRQ, 4096 bytes of I/O space
RAM Memory 128 MB
Disk Space 100 MB
MACINTOSH
Operating System Mac OS® X 10.4.11, 10.5, 10.6
USB Port Type A, v1.1 supported; v2.0 high speed recommended
RAM Memory 128 MB
Disk Space 100 MB

Inserting your Bell SIM card
Your Turbo Stick requires an activated Bell SIM card to function. If the
SIM card was not inserted at the time of purchase, please insert it now,
as described below.
1. Open the protective cover. Look for a small divot at the end of the back
panel closest to the USB connector, into which you can insert a fingernail.
2. Insert the SIM card with the contact points (typically gold-coloured)
facing toward the device. Position the card with the notched corner as
circled below and slide the card into the slot.
3. Gently push the SIM card forward until the spring catches and the card
remains securely in the slot.
4. Replace the back panel on the device.
TIP: To remove the SIM card simply use a paper clip to aid pushing the
SIM card out, ensuring that the spring is pressed down.
44

Preparing Your Computer for Installation
Mobile Connect from Bell is a program that allows you to set up and
manage your wireless connections over the Bell network.
Mobile Connect for Windows and Macintosh is pre-loaded onto your
Turbo Stick and can be installed directly from it to your computer
– no CD required.
Before inserting your Turbo Stick into the computer:
1. If you are already using a wireless connection manager (such as
Mobilink), or have it installed on the computer, you should uninstall the
program and restart before inserting your new Turbo Stick.
2. Ensure that computer security software (antivirus and firewall programs)
are set to allow software installation.
3. Ensure that you have Administrator Rights and the login user name and
password before attempting to install – check your computer’s Help files
for details.
5

Installing Mobile Connect for Windows
Insert your Turbo Stick into an available USB port on your computer.
Do not forcibly insert your Turbo Stick as this may damage both the
device and the port. Your Turbo Stick powers on when inserted, and your
computer may beep.
Note: Your computer may display a security warning stating
that Mobile Connect is not a trusted application. You may safely
dismiss this warning and continue with the installation.
Installation should automatically begin. However, you may be prompted to
install Mobile Connect. Select Install/Run Mobile Connect.
If the auto install fails to start, remove your Turbo Stick and use an
alternate Internet connection to download and install the software from
our website at bell.ca/mobileconnect before inserting your Turbo Stick,
or you can manually install the software from your Turbo Stick by:
1. Selecting Start > Run > Browse...
2. Look in “My Computer” to find your Turbo Stick disk drive
3. Run the file “mobileconnect.exe”
Note: The drive letter assigned to your Turbo Stick by the computer’s
operating system will be the next available drive letter (e:\, f:\, g:\, etc.).
6

Follow the InstallShield® Wizard, it will guide
you through the process of installing the
Mobile Connect application.
Use the “Next” and “Back” buttons to navigate
through the installation steps.
To continue the installation, you must read and
accept the terms of the License Agreement.
The installation process may take several
minutes to complete with no progress shown
on the progress bar – please be patient.
Select “Finish” to complete the installation.
Once the installation is complete, you may
need to restart your computer. If a restart is
not required, Mobile Connect will launch
automatically. If your computer restarts,
launch Mobile Connect by double-clicking
on the Mobile Connect icon.
7

Installing Mobile Connect for Macintosh
Insert your Turbo Stick into an available USB port on your computer.
Do not forcibly insert the device as this may damage both the device
and the port. Your Turbo Stick automatically powers on when inserted.
Your Turbo Stick will appear as a CD-ROM drive on your desktop.
Double-click the CD-ROM icon, then find
and drag the “Mobile Connect.dmg” image
to your desktop.
Double-click the “mobileconnect.dmg” file
and then double-click the “Install Mobile
Connect.mpkg” file to launch the
installation program.
Follow the step-by-step instructions to
install the software drivers for your
Turbo Stick, you must read and click
“Agree” to accept the terms of the License
Agreement to continue the installation.
You may need to enter your name and
password, and restart your computer,
during the installation process.
8

9
If your Turbo Stick was removed during installation, reinsert. Do not
forcibly insert the device as this may damage both the device and the
USB port.
You may be prompted to set your network preferences for this new
network interface. Click “Network Preferences” and then select “Apply”
to continue and finish the installation.

Starting Mobile Connect
With your Turbo Stick inserted, double-click on
the Mobile Connect icon from your desktop.
Mobile Connect will initialize, scan for your
Turbo Stick, and the main program window
will appear with “Bell high-speed network
is available.” Click “Connect.”
You may configure the settings using the Tools Menu, or click “Connect”
to connect to the Internet. When Mobile Connect runs, it will check if your
Turbo Stick and account have been activated on the Bell network. Your
Turbo Stick must be activated, and in an area with network coverage, to
operate on the Bell Mobility high-speed data network.
For additional information on Mobile Connect, visit bell.ca/mobileconnect
10

11
A. Connect/Disconnect Button Connect or disconnect from the network.
B. Signal Strength Indicator Graphically illustrated network signal status.
C. Status Display Indicates the availability of the network and status of current network
connection.
D. Usage Counters An overview of the data you have transmitted and received during an
active data session.
E. Minimize Button Minimize Mobile Connect to the System tray, or close the program.
F. Roaming Indicator Notification that your network connection is with a Bell partner network
(additional roaming charges will apply).
G. Menu Buttons Buttons to access the Tools menu, SMS Messaging window,
Wi-Fi Hotspot Finder, and Help menu.
H. Quick Buttons Customize buttons to launch support programs.
I. Connection Type Tabs Switch between Mobile and Wi-Fi connections, when Wi-Fi connection
management is enabled.
J. SMS Inbox Status Indicates “!” if new SMS messages have been received.
K. Information Panel Free product information from Bell. Note that usage will appear in your
usage counters while information is being provided, however the data
associated with this information will not be charged to your account
when connected using your LTE or HSPA Turbo Stick.
SOME OF THE KEY INDICATORS AND BUTTONS INCLUDE:
Check your SMS Messaging Window often for updates and information from Bell. NOTE: Bell administrative SMS messages are free to receive. Additional charges may apply
for other SMS messages sent or received. Visit www.bell.ca/text for more information.
Using your Turbo Stick
From the Mobile Connect
main program window,
you can establish a network
connection and view the
connection status.

* These examples are approximations only. Estimates are based on the following data-per-activity assumptions: 40KB/small attachment; 500KB/large attachment;
100KB/web viewed; 1MB/digital photo; 2MB/min. of streaming video; 4MB/song. Actual data usage can vary and it is your responsibility to track and monitor your
own data usage.
How much data do I need?
The chart below shows the approximate data usage for typical data
transaction.*
12
LIGHT USER
(UP TO 500MB)
MEDIUM USER
(UP TO 1GB)
HEAVY USER
(UP TO 3GB)
VERY HEAVY USER
(UP TO 5GB)
12,800 emails with
small attachments
(40KB) OR
26,200 emails with
small attachments
(40KB) OR
78,600 emails with
small attachments
(40KB) OR
131,000 emails with
small attachments
(40KB) OR
1,000 emails with
large attachments
(500KB) OR
2,000 emails with
large attachments
(500KB) OR
6,200 emails with
large attachments
(500KB) OR
10,400 emails with
large attachments
(500KB) OR
500 picture
downloads OR
1,000 picture
downloads OR
3,000 picture
downloads OR
5,100 picture
downloads OR
125 song
downloads OR
256 song
downloads OR
768 song
downloads OR
1,280 song
downloads OR
4 hours
streaming video
8 hours
streaming video
25 hours
streaming video
42 hours
streaming video

13
Using your Turbo Stick on another computer
Your Turbo Stick can be used on multiple computers. Simply install the
Mobile Connect software on each new computer you wish to use. Please
note that data network usage is tied to your Turbo Stick itself and that
usage between computers is cumulative and will be billed together.
The usage shown in your Event History Manager (Tools>Diagnostics>Event
History Manager) is for the data solely used on that computer. For more
accurate total usage amounts when using multiple computers with your
Turbo Stick, please login to www.bell.ca/mybell to view your unbilled data
usage (excludes current data session and data used in the last 24 hours).

Hardware overview
➊ LED indicator: This indicates the device is connected to a Bell LTE or
4G network; it also indicates when the device has an error or has
no service available. (See LED Status on page 19.)
➋ USB connector: This connects to your computer through a Type A
USB port. The hinge design makes it easier to connect to computers.
➌ Back panel (removable): This covers the SIM card slot. Insert a fingernail
into the divot closest to the USB connector to remove the
back panel.
➍ LTE SIM card slot: Insert the LTE card into the spring-loaded SIM card
slot (see Install the LTE Card on page 4.)
14
➊
➋
➌➍

15
Hardware overview (continued)
Your new Turbo Stick must be handled with care to ensure reliable
operation. The following handling guidelines are recommended:
• Do not apply adhesive labels to your Turbo Stick; this may cause your
Turbo Stick to overheat and may alter the performance of the antenna.
• Do not force the SIM card into the SIM card slot.
• The USB connector should plug easily into your computer’s Type A USB
port. Forcing your Turbo Stick into a port may damage the connector.
• Protect your Turbo Stick from liquids, dust and excessive heat.
• Store your Turbo Stick in a dry and clean environment when not in use.
• Do not apply force to the top or bottom of your Turbo Stick.
• Remove your Turbo Stick from the USB port before transporting your
laptop.

16
Inserting and removing your Turbo Stick
from your computer
Now that the Mobile Connect software is installed on your computer,
your Turbo Stick can be inserted or removed at any time.
As an external device, your Turbo Stick is vulnerable to damage during
transport. It is recommended that you remove and securely store your
Turbo Stick when transporting your computer.
To insert your Turbo Stick:
1. Hold the device securely with one hand, and use the thumbnail of your
other hand to gently flip open the USB Connector on your wireless
device to a 120-degree angle. Be sure to avoid over-extending the USB
Connector past its resistance point. Avoid opening the USB connector
with metal objects as this might damage the pins.
2. Hold the device along the side edges and gently insert the device into
your computer’s USB port. The U679 modem should fit easily into the
port. Do not force the device into the port as this might damage both
the device and the port.
NOTE: If you are having difficulty inserting the device into your computer’s
USB port, verify that you are using the device in the correct orientation
and that you are using a Type A USB port.
3. Your computer may beep.
4. Start Mobile Connect from the desktop or from the AutoPlay prompt.
5. Your Turbo Stick powers on when inserted.

17
Inserting and removing your Turbo Stick
from your computer (continued)
IMPORTANT: Be sure to disconnect from the network and quit Bell Mobile
Connect before you remove the device from your computer. Disconnecting
and quitting the software avoids potential problems such as automatic
shutdown or screen freezing.
The Turbo Stick USB technology allows you to safely remove the device at
any time when you are not connected to the network. To remove the
device from your computer, follow these steps.
1. End your data session by selecting Disconnect from Bell Mobile Connect
2. Exit Bell Mobile Connect and gently grip the Turbo Stick on both sides
and pull straight out to avoid damaging the USB connectors.

18
Unblocking a SIM card
Some SIM cards will be provisioned with a Personal Identification Number
(PIN) which locks user access to your Turbo Stick. When using a blocked
SIM card, you may be asked to enter the PIN number.
Service providers frequently limit the number of incorrect PIN entry
attempts. If you fail to enter a correct PIN within the number of permitted
attempts, the SIM card may become blocked. You will see a warning
message on your last attempt.
In the event that the card becomes blocked, you have the ability to
re-enable the PIN mechanism by entering a Personal Unblocking Key (PUK).
You will be prompted to enter a new PIN in combination with the PUK code
to unblock and reset the PIN lock.
IMPORTANT: You will have a limited number of attempts to enter the
correct PUK code. If you fail to enter the correct code within the allowed
number of attempts, it will be necessary to replace the SIM card.
The PUK is available through eCare at www.bell.ca/mybell or by calling Bell
Client Care.

19
LED COLOUR STATUS DESCRIPTION
Troubleshooting
Below is a list of indicator lights and common error messages and possible
solutions regarding the use of your Turbo Stick.
Blue Solid
Blinking
The modem is connected to the LTE network.
LTE network detected.
Green Solid
Blinking
The modem is connected to the 4G network.
4G network detected.
Blue/
Green
Alternating The modem is searching for a network.
White The modem is powering on or the firmware is
being upgraded.
Red Solid
Blinking
Device error, contact support.
SIM error/Device connection error.
No Light USB connector angle exceeded or the modem is
powered off/not receiving power.