Bell Turbo Stick User manual

Getting started guide
Turbo Stick
4G LTE®Sierra Wireless™ U330

Welcome
Thank you for purchasing a Turbo Stick from Bell. This guide provides an
overview of your new Turbo Stick and details on how to configure your
computer for use with this Turbo Stick.
Account Requirements ................................................2
System Requirements ................................................3
Inserting your Bell SIM card ...........................................4
Preparing your computer for installation ...............................5
 •InstallingMobileConnectforWindows ............................6
 •InstallingMobileConnectforMacintosh .......................... 8
StartingMobileConnect ..............................................9
Using your Turbo Stick ..............................................10
How much data do I need?............................................11
Using your Turbo Stick on another computer ...........................12
Hardware overview ................................................. 13
Inserting and removing your Turbo Stick from your computer........... 15
Unblocking a SIM card................................................17
Troubleshooting..................................................... 18

2
Account Requirements
Before installing your Turbo Stick, please ensure you have the following:
•ABellwirelessaccountwithaMobileInternetplan.(Ifyoudon’t
have an account or a Mobile Internet plan, speak with a Bell account
representative to get set up.)
•AnactiveBellSIMcard.
•YourMobileDirectoryNumber(MDN),
or phone number __________________________________.

3
System Requirements
To install and operate your Turbo Stick, ensure your computer has the
following system resources:
For more information visit www.bell.ca/mobileconnect
WINDOWS
Operating system Windows®XP(32-Bit);Windows®Vista(32/64-Bit);
Windows®7(32/64-Bit)
USB port TypeA,v1.1supported;v2.0high-speedrecommended
COMports 4freeCOMports
I/OResources 1IRQ,4096bytesofI/Ospace
RAM Memory 128 MB
Diskspace 150 MB
MACINTOSH
Operating system Mac OS®X 10.5, 10.6, 10.7
USB port TypeA,v1.1supported;v2.0high-speedrecommended
RAM Memory 128 MB
Diskspace 150 MB

4
Inserting your Bell SIM card
YourTurboStickrequiresanactivatedBellSIMcardtofunction.IftheSIM
card was not inserted at the time of purchase, please insert it now, as
described below.
1. Remove the back cover and insert the SIM card as shown in the
illustrations.
2.InserttheSIMcard,withthecontactpoints(typicallygold-coloured)
facing toward the device, as shown in the illustrations.
3. When the card remains securely in the slot, replace the back cover.
4
microSD slot
SIM card slot
SIM card

PreparingYourComputerforInstallation
MobileConnectfromBellisaprogramthatallowsyoutosetupand
manage your wireless connections over the Bell network.
MobileConnectforWindowsandMacintoshispreloadedontoyour
Turbo Stick and can be installed directly from it to your computer
–noCDrequired.
Before inserting your Turbo Stick into the computer:
1.Ifyouarealreadyusingawirelessconnectionmanager(suchas
Watcher), or have it installed on your computer, you should uninstall the
program and restart before inserting your new Turbo Stick.
2.Ensurethatyourcomputer’ssecuritysoftware(antivirusandfirewall
programs) are set to allow software installation.
3. Ensure that you have Administrator Rights and the login user name and
passwordbeforeattemptingtoinstall–checkyourcomputer’shelpfiles
for details.
5

InstallingMobileConnectforWindows
Insert your Turbo Stick into an available USB port on your computer.
DonotforciblyinsertyourTurboStickasthismaydamageboththe
deviceandtheport.YourTurboStickpowersonwheninserted,andyour
computer may beep.
Note: Yourcomputermaydisplayasecuritywarningstating
thatMobileConnectisnotatrustedapplication.Youmaysafely
dismiss this warning and continue with the installation.
Installation should automatically begin. However, you may be prompted to
installMobileConnect.SelectInstall/Run Mobile Connect.
If the auto install fails to start, remove your Turbo Stick and use an
alternate Internet connection to download and install the software from
our website at bell.ca/mobileconnect before inserting your Turbo Stick, or
you can manually install the software from your Turbo Stick by:
1. Selecting Start > Run > Browse...
2.Lookin“MyComputer”tofindyourTurboStickdiskdrive
3.Runthefile“WIN\MobileConnect\MobileConnect.exe”
Note:ThedriveletterassignedtoyourTurboStickbyyourcomputer’s
operatingsystemwillbethenextavailabledriveletter(e:\,f:\,g:\,etc.).
6

Follow the InstallShield®Wizard, it will guide
you through the process of installing the
MobileConnectapplication.
Usethe“Next”and“Back”buttonstonavigate
through the installation steps.
To continue the installation, you must read and
accept the terms of the License Agreement.
The installation process may take several minutes
to complete with no progress shown on the
progress bar – please be patient.
Select“Finish”tocompletetheinstallation.
Once the installation is complete, you may
need to restart your computer. If a restart
isnotrequired,MobileConnectwilllaunch
automatically. If your computer restarts,
launchMobileConnectbydouble-clicking
ontheMobileConnecticon.
7

InstallingMobileConnectforMacintosh
Insert your Turbo Stick into an available USB port on your computer.
Donotforciblyinsertthedeviceasthismaydamageboththedevice
andtheport.YourTurboStickautomaticallypowersonwheninserted.
YourTurboStickwillappearasaCD-ROMdriveonyourdesktop.
Double-clicktheCD-ROMicon,thenfindand
double-clickthe“InstallMobileConnect.mpkg”
file to launch the installation program.
Followthestep-by-stepinstructionstoinstallthe
software drivers for your Turbo Stick, you must
readandclick“Agree”toacceptthetermsofthe
License Agreement to continue the installation.
Youmayneedtoenteryournameandpassword,and
restart your computer, during the installation process.
If your Turbo Stick was removed during installation,
reinsert.Donotforciblyinsertthedeviceasthismay
damage both the device and the USB port.
Youmaybepromptedtosetyournetworkpreferences
forthisnewnetworkinterface.Click“NetworkPreferences”
andthenselect“Apply”tocontinuetofinishtheinstallation.
8

StartingMobileConnect
WithyourTurboStickinserted,double-clickon
theMobileConnecticonfromyourdesktop.
MobileConnectwillinitialize,scanforyour
Turbo Stick, and the main program window
willappearwith“Bellhigh-speednetwork
isavailable.”Click“Connect.”
YoumayconfigurethesettingsusingtheToolsMenu,orclick“Connect”
toconnecttotheInternet.WhenMobileConnectruns,itwillcheckifyour
Turbo Stick and account have been activated on the Bell network.
YourTurboStickmustbeactivated,andinanareawithnetworkcoverage,
tooperateontheBellMobilityhigh-speeddatanetwork.
ForadditionalinformationonMobileConnect,visitbell.ca/mobileconnect
9

10
Using your Turbo Stick
FromtheMobileConnect
main program window,
you can establish a network
connection and view
the connection status.
Check your SMS Messaging Window often for updates and information from Bell. NOTE: Bell administrative SMS messages are free to receive. Additional charges may
apply for other SMS messages sent or received. Visit www.bell.ca/text for more information.
A.Connect/DisconnectButton Connectordisconnectfromthenetwork.
B. Signal Strength Indicator Graphically illustrated network signal status.
C.StatusDisplay Indicates the availability of the network and status of the current
network connection.
D.UsageCounters An overview of the data you have transmitted and received
during an active data session.
E.Minimize/ExitButtons MinimizeMobileConnecttotheSystemtray,orclosethe
program.
F. Roaming Indicator NoticationthatyournetworkconnectioniswithaBellpartner
network(additionalroamingchargeswillapply).
G. Menu Buttons Buttons to access the Tools menu, SMS Messaging window,
Wi-FiHotspotFinder,andHelpmenu.
H. Quick Buttons Customizebuttonstolaunchsupportprograms.
I.ConnectionTypeTabs SwitchbetweenMobileandWi-Ficonnections,whenWi-Fi
connection management is enabled.
J.SMSInboxStatus Indicates“!”ifnewSMSmessageshavebeenreceived.
K. Information Panel FreeproductinformationfromBell.Notethatusagewillappear
in your usage counters while information is being provided,
however the data associated with this information will not be
charged to your account when connected using your 4G LTE or
HSPA+/HSPATurboStick.
SOMEOFTHEKEYINDICATORSANDBUTTONSINCLUDE:

*These examples are approximations only. Estimates are based on the following data-per-activity assumptions: 40KB/small attachment; 500KB/large attachment;
100KB/web viewed; 1MB/digital photo; 2MB/min. of streaming video; 4MB/song. Actual data usage can vary and it is your responsibility to track and monitor your
own data usage.
How much data do I need?
Thechartbelowshowstheapproximatedatausagefortypicaldata
transaction.*
11
Light user
(up to 500MB)
MediuM user
(up to 1gB)
heavy user
(up to 3gB)
very heavy user
(up to 5gB)
12,800 emails with
small attachments
(40KB)OR
26,200 emails with
small attachments
(40KB)OR
78,600 emails with
small attachments
(40KB)OR
131,000 emails with
small attachments
(40KB)OR
1,000 emails with
large attachments
(500KB)OR
2,000 emails with
large attachments
(500KB)OR
6,200 emails with
large attachments
(500KB)OR
10,400 emails with
large attachments
(500KB)OR
500 picture
downloads OR
1,000 picture
downloads OR
3,000 picture
downloads OR
5,100 picture
downloads OR
125 song
downloads OR
256 song
downloads OR
768 song
downloads OR
1,280 song
downloads OR
4 hours streaming
video
8 hours
streaming video
25 hours
streaming video
42 hours
streaming video

12
Using your Turbo Stick on another computer
YourTurboStickcanbeusedonmultiplecomputers.Simplyinstallthe
MobileConnectsoftwareoneachnewcomputeryouwishtouse.Please
note that data network usage is tied to your Turbo Stick itself and that
usage between computers is cumulative and will be billed together.
TheusageshowninyourEventHistoryManager(Tools>Diagnostics>Event
History Manager) is for the data solely used on that computer. For more
accurate total usage amounts when using multiple computers with your
Turbo Stick, please login to www.bell.ca/mybell to view your unbilled data
usage(excludescurrentdatasessionanddatausedinthelast24hours).

Hardware overview
➊PowerLEDindicator:Thisindicatespowerison.
➋DataLEDindicator:ThisindicatesthedeviceisconnectedtoaBell
4GLTEorHSPA+/HSPAnetwork;italsoindicateswhenthedevicehas
anerrororhasnoserviceavailable.(SeeLEDStatesonpage18.)
➌USB connector: This connects to your computer through a Type A
USB port. The hinge design makes it easier to connect to computers.
13
➊➋
➌

14
Hardwareoverview(continued)
YournewTurboStickmustbehandledwithcaretoensurereliable
operation. The following handling guidelines are recommended:
•DonotapplyadhesivelabelstoyourTurboStick;thismaycauseyour
Turbo Stick to overheat and may alter the performance of the antenna.
•DonotforcetheSIMcardintotheSIMcardslot.
•TheUSBconnectorshouldplugeasilyintoyourcomputer’sTypeAUSB
port. Forcing your Turbo Stick into a port may damage the connector.
•ProtectyourTurboStickfromliquids,dustandexcessiveheat.
•StoreyourTurboStickinadryandcleanenvironmentwhennotinuse.
•DonotapplyforcetothetoporbottomofyourTurboStick.
•RemoveyourTurboStickfromtheUSBportbeforetransportingyour
laptop.

15
Inserting and removing your Turbo Stick
from your computer
NowthattheMobileConnectsoftwareisinstalledonyourcomputer,
your Turbo Stick can be inserted or removed at any time.
Asanexternaldevice,yourTurboStickisvulnerabletodamageduring
transport. It is recommended that you remove and securely store your
Turbo Stick when transporting your computer.
To insert your Turbo Stick:
1. Simply plug it into the USB port.
2.Donotforcethedeviceintotheportasthismightdamageboththe
device and the port.
NOTE:Ifyouarehavingdifficultyinsertingthedeviceintoyourcomputer’s
USB port, verify that you are using the device in the correct orientation
and that you are using a Type A USB port.
3.Yourcomputermaybeep.
4.StartMobileConnectfromthedesktoporfromtheAutoPlay prompt.
5.YourTurboStickpowersonwheninserted.

16
Inserting and removing your Turbo Stick from
yourcomputer(continued)
IMPORTANT:BesuretodisconnectfromthenetworkandquitBellMobile
Connectbeforeyouremovethedevicefromyourcomputer.Disconnecting
and quitting the software avoids potential problems such as automatic
shutdown or screen freezing.
The Turbo Stick USB technology allows you to safely remove the device at
any time when you are not connected to the network. To remove the
device from your computer, follow these steps.
1. End your data session by selecting DisconnectfromBellMobileConnect
2.ExitBellMobileConnectandgentlygriptheTurboStickonbothsides
and pull straight out to avoid damaging the USB connectors.

17
Unblocking a SIM card
SomeSIMcardswillbeprovisionedwithaPersonalIdentificationNumber
(PIN)whichlocksuseraccesstoyourTurboStick.Whenusingablocked
SIMcard,youmaybeaskedtoenterthePINnumber.
ServiceprovidersfrequentlylimitthenumberofincorrectPINentry
attempts.IfyoufailtoenteracorrectPINwithinthenumberofpermitted
attempts,theSIMcardmaybecomeblocked.Youwillseeawarning
message on your last attempt.
In the event that the card becomes blocked, you have the ability to
re-enablethePINmechanismbyenteringaPersonalUnblockingKey(PUK).
YouwillbepromptedtoenteranewPINincombinationwiththePUKcode
tounblockandresetthePINlock.
IMPORTANT:Youwillhavealimitednumberofattemptstoenterthe
correct PUK code. If you fail to enter the correct code within the allowed
number of attempts, it will be necessary to replace the SIM card.
ThePUKisavailablethrougheCareatwww.bell.ca/mybell or by calling
BellClientCare.

18
Troubleshooting
Below is a list of indicator lights and common error messages and possible
solutions regarding the use of your Turbo Stick.
POWER LED DATA LED STATUS
 SolidGreen Connectedto4GLTEnetwork
Solid Blue
Blinking Green 4G LTE network detected
 SolidBlue Connectedto4GHSPA+/HSPAnetwork
Solid Blue
 BlinkingBlue 4GHSPA+/HSPAnetworkdetected
 SolidRed Connectedto3Gnetwork
Solid Blue
Blinking Red 3G network detected
Solid Blue Unable to detect service
 NoLight
Blinking Blue Firmware being updated,
  DonotremoveyourTurboStick.
SolidRed  DeviceError
 NoLight
Blinking Red Initializing
NoLight NoLight Notpowered

19
Troubleshooting(continued)
SYMPTOMS SOLUTION
Bell does not show in
the status display
Service may not be available in your location. Relocate the computer to a
differentarea.Coveragemapsareavailableat
bell.ca/coverage.
The network may be unavailable due to maintenance. Try the connection
again at a later time.
ThePowerLEDindicator
on your Turbo Stick is
solid or blinking red
YourTurboStickmaynotbeinsertedproperly.Removeandrmlyreinsert
your Turbo Stick into the USB port.
The SIM card may be missing or incorrectly inserted. Remove your Turbo
Stick and SIM card, and carefully reinsert. Refer to “Inserting your Bell SIM
card”onpage4.
YourcomputermaynothavethecorrecthardwaredriversforyourTurbo
Stick. Remove your Turbo Stick, uninstall the software, and reinstall.
WhenclickingConnect,
the message
“Yourconnectionattempt
tothenetworkfailed”
is displayed
Service may not be available in your location. Relocate the computer to a
differentarea.Coveragemapsareavailableatbell.ca/coverage.
The network may be unavailable due to maintenance. Try the connection
again at a later time.
YourTurboStickmaynotbeactivated.First,removeyourTurboStick,
uninstall the software, and reinstall. If this does not resolve the problem,
contactBellClientCare.
Intermittent connectivity
and/orlowthroughput
Service may not be available in your location. Relocate the computer to a
differentarea.Coveragemapsareavailableatbell.ca/coverage.
Toimprovespeed,tryadjustingyourcomputer’sdatatransfersettings
underTools>Diagnostics>OptimizeConnection.
Nowirelessdevice The computer is not detecting that a wireless device is connected.
Insert the Turbo Stick into the computer. If already inserted, remove and
waitafewsecondsbeforereinserting(intoadifferentport,ifavailable).
RemovetheTurboStick,exitMobileConnectandrestartthecomputer.
ReinserttheTurboStickafterrestartingMobileConnect.Ifyouhavean
alternate Internet connection check www.bell.ca/support for additional
support information.