Bell EXPRESSVU User manual

Bell ExpressVu Inc., in its capacity as general partner of Bell ExpressVu L.P.
(“ExpressVu”) welcomes you as a Subscriber to its direct-to-home television and audio
broadcast programming. This Agreement contains the terms and conditions under which
ExpressVu is willing to grant its residential subscribers the right to receive and view the
broadcast of its direct-to-home (“DTH”) television and audio programming in Canada. If
you are receiving and viewing the broadcast of DTH television and audio programming
outside of your private residence, you are subject to the terms and conditions of the
commercial subscriber agreement, a copy of which is available at
www.bell.ca/satelliteagreements or by calling ExpressVu at 1 877 439-8502.
This version of the Agreement is effective as and from September 30, 2004 and replaces
and supersedes all previous versions of the ExpressVu Residential Customer Agreement.
Please visit our website at www.bell.ca/satelliteagreements or call us at 1 888 SKY-DISH
to obtain a copy of this Agreement that identifies all changes that have been made to it
from the immediate prior version. A large print version is also available on our website or
upon request. Une version française est disponible sur demande ou à
www.bell.ca/contratsatellite.
1. Introduction
Whenever we refer to “you” or the “Subscriber”, we are referring to you, as a subscriber
of ExpressVu’s Programming in Canada. By requesting, viewing or by paying for, any
Programming offered by ExpressVu, you will be deemed to have agreed to the terms and
conditions of this Agreement. If you do not agree with any of the terms and conditions
that are contained in this Agreement, you must immediately contact the ExpressVu
Customer Service Centre, as described below, to cancel your subscription.
2. Definitions
In this Agreement, the following terms have the following meaning:
“Customer Service Centre” means the ExpressVu Customer Service Centre, which may
be contacted by telephone at: 1 888 SKY-DISH (759-3474); by E-Mail to:
“[email protected]”; or mail to: “Customer Service, Bell ExpressVu LP, 100 Wynford
Drive, Toronto, Ont., M3C 4B4”;
“DTH Equipment” means the satellite equipment comprised of the IRD, satellite
antenna and remote control that you use to receive ExpressVu Programming;
“IRD” means the integrated receiver and decoder: this is the television set-top box which
decodes the video and audio programs as they come into your television from the dish
antenna;
“Programming” means, as the context requires, any or all of the ExpressVu
programming, subscription programs, programming packages, Pay Per View services,
interactive services, à la carte programs, any applicable fees and any other services that
we or our affiliates provide to you from time to time;
“Smart Card” means the conditional access card inserted or incorporated into the IRD.
The Smart Card is owned and used by ExpressVu to authorize reception of Programming;
“Statement” means the printed statement of your account that we send to you each
month, quarter or other billing period you choose that is offered by ExpressVu from time
to time; and
“ExpressVu” “we” “us” or “our” means Bell ExpressVu L.P., and where the context
requires, any successor company or entity, and their respective officers, directors,
employees or authorized agents.
Residential
Customer Agreement
EFFECTIVE AS AND FROM SEPTEMBER 30, 2004 (“Agreement”)

3. General information about our Terms and Conditions
The policies and practices reflected in this Agreement are used when providing you with
the Programming. ExpressVu reserves the right to change the terms and conditions of this
Agreement at any time. ExpressVu will notify you of any material change and the
effective date of that change so that you may cancel your subscription if you don’t agree.
The notice may be provided to you with your Statement, by separate written notice, by E-
mail, or through ExpressVu's website at www.bell.ca/satelliteagreements. You should
visit our website periodically since the terms of this Agreement may change from time to
time. Notice may be in the form of providing you with an entirely new version of the
Agreement or by notifying you of the provisions that have been changed or added. If you
fail to cancel your subscription within seven (7) days of notice of a change to the
Agreement having been made available to you by ExpressVu, including, without
limitation, by way of posting an updated version of the Agreement on our website, you
will be deemed to have accepted such change. We reserve the right to change the
Programming that we offer, and our rates, charges or fees at any time. In the event of a
change in the contents of any Programming, you agree that we have no obligation to
replace or supplement the Programming previously offered that has been deleted,
rearranged or otherwise changed. You understand and agree that you will not be entitled
to any refund because of our change in the contents of any Programming. The provisions
of this Agreement will continue to apply to any issue related to this relationship after
termination of this Agreement.
4. Credit Card and Electronic Funds Transfer
All new and re-started Subscribers (i.e., Subscribers that have been disconnected and
desire to re-connect) of ExpressVu Programming are required to provide ExpressVu with
a valid major credit card or agree to pay for Programming through electronic funds
transfer (“EFT”) through a major financial institution in Canada as security for payment
of any outstanding amounts owed to ExpressVu. The credit card number that you provide
will be charged in the event you fail to pay your ExpressVu account when it is seventy-
five (75) days past due. Your credit card number will not be provided to any other person
without your express prior consent. You hereby represent and warrant that the credit card
information you provide at the time of activation will be true, accurate and complete and
that the credit card number that you will or have provided is in your name, is valid and
has not expired. You agree that you will promptly advise ExpressVu of any change to
your EFT and/or credit card information or any change to, loss, theft or cancellation of,
your credit card and provide new EFT or credit card information if you open a new bank
account or obtain a new credit card, respectively. You hereby expressly, absolutely and
irrevocably authorize ExpressVu to charge your credit card or account through EFT for
any outstanding amounts owing for the Programming, or otherwise owed pursuant to the
terms of this Agreement, when and if seventy-five (75) days past due and this shall
constitute ExpressVu’s good and sufficient authority for so doing.
Residential Customer Agreement

Residential Customer Agreement
5. About your use of the DTH Equipment
(a) The IRD Receiver/Decoder Unit
Your right to receive and view the Programming is granted only for IRDs situated in
Canada that have been authorized by ExpressVu to receive such Programming. Your IRD
will not operate without a Smart Card. ExpressVu reserves the right to verify that the
service address is located in Canada and that all active IRD’s on your account are located
at the address listed on your account as your “service address”. If any Subscriber is found
to be in violation of this or any other provision or policy, ExpressVu may disconnect
access to the Programming immediately without notice to such Subscriber. As a
Subscriber, you are responsible for all Programming that is ordered for your IRD. If you
have concerns about other persons ordering Programming for your IRD without your
authorization, request a personal identification number (PIN) for your account, which
will be used by our Customer Service Centre to help prevent unauthorized Programming
orders. You may also contact our Customer Service Centre to determine if any particular
IRD model is compatible with all Programming in which you are interested.
(b) Programming requires telephone connection
ExpressVu requires each IRD to be directly and continuously connected to the same
operating telephone line associated with your account. Any exception to this requirement
must be approved by ExpressVu prior to activation. Connection to an operating telephone
line is a condition of our granting you the right to receive and view the Programming and
we may, in our sole discretion, disconnect some or all Programming if we determine that
the IRD is not connected in this manner. We may verify the location of your IRDs
remotely or by contacting you directly. If ExpressVu is unable to contact you to perform
this verification, it may limit signal reception to a single receiver to a household
containing multiple receivers.
(c) Minimum level of Programming required
As a condition of our granting you the right to receive and view the Programming, you
are required to subscribe to and maintain a minimum level of Programming. If you are a
subscriber under a Term Contract, please review that document to determine the
minimum level of Programming required, otherwise, please contact 1-888-SKY-DISH for
all inquiries. In addition, unless your Term Contract states otherwise, the minimum
period of time that you must continue to subscribe to at least the minimum level of
Programming (and pay for it) is one (1) month. If you became or are an existing
Subscriber to ExpressVu’s Service before September 30, 2004, you must meet the
minimum spend requirements described in Section 6(f) below.
(d) Smart Cards
Smart Cards are non-transferable. Your Smart Card will work only in the IRD with which
it was packaged. Notwithstanding that the Smart Card was packaged with your IRD when
you purchased it, all Smart Cards remain our property and any tampering or other
unauthorized modification to a Smart Card may result in, and subject you to, legal action,
or any other action as set out in this Agreement. If you attempt to use that Smart Card
with any other IRD without our authorization, we may terminate your right to receive and
view the Programming. We may require that you return the Smart Card to us if it is
defective or damaged, prior to providing a replacement Smart Card to you. In addition,
we may require that you return the Smart Card to us if you terminate your account, and
failure to do so will result in a recovery charge being assessed against you.

Residential Customer Agreement
Lost/Stolen Cards:
If your Smart Card is lost or stolen we will replace your Smart Card for a charge of one
hundred dollars ($100.00) on your account.
Defective Smart Cards:
Defective Smart Cards will be replaced for a charge of one hundred dollars ($100.00) on
your account. You will receive a $100.00 credit to your account if (a) you return the
defective Smart Card to us within thirty (30) days, and (b) our investigation does not
reveal any unauthorized tampering of the Smart Card.
Damaged Smart Cards:
Damaged Smart Cards will be replaced for a charge of one hundred dollars ($100.00) on
your account. Upon our receipt of the damaged Smart Card thirty dollars ($30.00) will be
credited to your account – unless our investigation reveals unauthorized tampering.
(e) Liability for unauthorized use
If either of your IRD or Smart Card is destroyed, lost, stolen or otherwise removed from
your premises without your authorization, you must notify our Customer Service Centre
immediately in order to avoid liability for payment for any unauthorized use. You will not
be liable for unauthorized use after we have received your timely notification.
(f) Additional IRDs in the same household
It is a condition that any additional IRD/Smart Card combination(s) purchased and
activated to receive the same Programming as your initial IRD/Smart Card must be
located at the service address listed on your account and must be continuously connected
to the same operating telephone line. We may, in our sole discretion, disconnect the
Programming of any Subscriber that activated additional IRDs in breach of this section.
The activation of any new additional IRD(s)/Smart Card(s) is subject to the additional
IRD fee described in Section 6(g) below. You may activate up to a maximum of five (5)
additional IRDs on your account at any time. If you require more than five (5) additional
IRD(s), you must open a new separate account to activate such additional IRD(s) and you
will be billed separately for the services received through those additional IRD(s).
(g) Vacation Properties or Secondary Locations
No exceptions are made to section 5(a) for customers using the ExpressVu Service at a
secondary location, vacation property or mobile unit, such as a camper, boat or
recreational vehicle. Under no circumstances, including vacation properties, are
customers permitted to maintain multiple IRDs on one account that are active at different
locations simultaneously. If an IRD is installed in a mobile unit such as a camper, boat or
other recreational vehicle, you are only permitted to have one IRD active on that account.
6. Rates, Fees and Charges
(a) Introduction
Programming rates, fees and charges are charged in accordance with this Agreement.
ExpressVu reserves the right to impose other rates, fees and charges or to change the
amount of existing rates, fees and charges, at any time, but we will provide you with
notice of any such change. Our rates, fees and charges for Programming are available
upon request from the Customer Service Centre. If you have any concerns about our
rates, fees or charges, we would ask you to contact our Customer Service Centre.
You may also contact the governing body for broadcasters in Canada, the CRTC, by
writing to it (with a copy to ExpressVu) at the following address:
CRTC, Ottawa, Ontario, K1A 0N2.

Residential Customer Agreement
(b) Billing policies, Statements and payments
You agree to pay, in full, all amounts billed for Programming and to pay all taxes, fees
and other charges, if any, which are now or may in the future, be assessed on the
Statement for Programming and any other services you receive from us. We will bill you
each month in advance for your Programming. (Usage based Programming will be billed
in arrears.) The Statements you receive will show the total amount due, together with
other changes since your last Statement, such as applied payments, credits, purchases and
other charges to your account. It will also show any other fees assessed. Unless otherwise
stated in the Statement, the total amount due is payable upon receipt. If there are billing
errors or other requests for credit, you should contact our Customer Service Centre. You
must contact us within forty-five (45) days of the date you receive the Statement which
contained the error, in order to avoid service disruptions. Undisputed portions of the
Statement must be paid before the next Statement is issued to avoid an administrative fee
for late payment. Additional copies of your Statement can be requested from the
Customer Service Centre, subject to payment of the appropriate additional Statement fee.
(c) Paying your bill late, or with insufficient funds
You agree to pay us in full by the payment due date for the Programming and for any
other fees or charges due to us. Payment of your bill after the due date, will result in us
charging you interest on all overdue amounts up to the greater of: a) a compounded
interest rate of two per cent (2%) per month (26.82% per year); or b) the highest interest
rate permissible by law, at ExpressVu's discretion, until paid in full. If your account
remains unpaid for a period of sixty (60) days, we may also charge you an administration
fee, to offset the additional processing costs associated with delinquent accounts. The
administration fee is currently twenty-five dollars ($25.00). Other fees and charges may
also be assessed. For example, cheques which are dishonoured or returned for insufficient
funds, or a refused bank account/credit card preauthorized debit, will be subject to an
“NSF Fee”, currently twenty-five dollars ($25.00) per occurrence. If partial payments are
made, they will be applied first to the oldest outstanding bill. If you send cheques or
money orders marked “payment in full,” we can accept them without waiving any of our
rights to collect any other amounts owed by you, notwithstanding your characterization
of the payment. You understand and agree that in the case of late payment or nonpayment
for any Programming ordered by you or for any of the charges stated below, we may
report such late payment or nonpayment to credit reporting agencies.
(d) Termination of Programming by ExpressVu
If you do not pay in full all amounts owing as shown on your Statement within thirty (30)
days after the date when payment is required, or if you fail to comply with any of your
obligations under this Agreement at any time, we have the right to disconnect your
Programming, in our sole discretion, and without notice or demand to you. We also
reserve the right, without notice or demand, to take whatever steps are necessary to
disable or modify the software in your IRD if you breach any of your obligations under
this Agreement, including, without limitation, receiving Programming that you have not
paid for, in whole or in part. When we disconnect your Programming, we have the right
to charge you a deactivation fee, which is currently fifty dollars ($50.00). If we are
required to use a collection agency or lawyer to collect money that you owe us or to
assert any other right that we may have against you, you agree to pay the reasonable costs
of collection or other action. These costs may include, but are not limited to, the costs of
a collection agency, reasonable legal fees and court costs. We will require you to pay all
past due charges, and the deactivation fee, and any costs which are reasonably incurred

Residential Customer Agreement
by ExpressVu as a result of the collection efforts on outstanding amounts, before we
reconnect your Programming.
(e) Authorization to check credit history
ExpressVu hereby provides you with notice that by subscribing to the Programming, you
authorize us to make inquiries into your credit history at any time in our sole discretion,
and to record the results of those credit inquiries on your account file at ExpressVu.
(f) Minimum Spend Requirement
If you became or are an existing Subscriber to ExpressVu’s Service before September 30,
2004, who currently spends more than twenty-two dollars ($22.00) per month and who
wishes to downgrade), you must, in addition to the requirement to subscribe to one of the
“Locals” or the “Réseaux francophones” packages, either spend at least twenty-two
dollars ($22.00) a month on Programming, excluding any Pay Per View services,
interactive services and all account administration fees, or subscribe to a minimum of two
“Theme Packs”.
(g) Additional IRD Fee
Subscribers who activate more than one IRD on an account, or who subsequently activate
an additional IRD on their account, may be charged an account administration fee by
ExpressVu, which is currently set at $4.99 per month, for the activation and continued
use of multiple IRD(s)/Smart Card(s) on their account. This fee may be reduced or
eliminated by ExpressVu for Subscribers who subscribe to specific combo
programming packages.
(h) Reconnection Fee
ExpressVu charges an account administration fee, currently thirty-five dollars ($35.00),
to re-activate an IRD which had been permanently deactivated upon request of the
Subscriber, or where the Subscriber transfers or assigns ownership of the IRD or
otherwise transfers or assigns responsibility for payment of an existing account with the
consent of ExpressVu.
(i) System charge
A system charge, currently set at $2.99 per month, shall apply to all Subscribers. This fee
may be reduced or eliminated by ExpressVu for Subscribers who subscribe to specific
combo programming packages.
7. Your termination, or suspension, of Programming
(a)) If you want to terminate all or a portion of your Programming
(i) Downgrading your Programming: You have the right to terminate or downgrade the
reception of any part of your Programming for any reason at any time by notifying our
Customer Service Centre, provided that: (x) any continuing Programming is subject to
the minimum Programming requirements set out in Section 5(c) above; and (y) your
account must be in good standing with all payments up to date. You are responsible for
ensuring that these two conditions are satisfied. ExpressVu will deactivate the
Programming you request to be terminated effective as of the next billing cycle date after
receiving your notice. Since you would have paid for the Programming you are
terminating or downgrading in advance up to the next billing cycle date, no credit or
refund will be payable in respect of such terminated or downgraded Programming. In
addition, no deactivation fee will be payable in such case. However, if you are a Term
Contract Subscriber and you call to downgrade your Programming below the minimum

Residential Customer Agreement
Programming commitment you agreed to, certain fees or charges may be applicable
pursuant to the Term Contract you entered into. Please refer to your Term Contract to
determine the applicable fees or charges, if any.
(ii) Terminating or cancelling your Programming: You have the right to terminate the
reception of all of your Programming for any reason at any time by notifying our
Customer Service Centre. ExpressVu will deactivate all the Programming you receive on
the thirtieth day after receiving your notice to cancel. However, if you are a Term
Contract Subscriber, and you call to deactivate all of your Programming, certain fees or
charges may be applicable pursuant to the Term Contract you entered into. Please refer
to your Term Contract to determine the applicable fees or charges, if any. If you are
entitled to a credit for any amount in excess of ten dollars ($10.00), ExpressVu will send
you a cheque for that refund amount upon customer request, but we will not offer any
refund for an amount of less than ten dollars ($10.00).
(iii) If you cancel your right to receive and view any Programming, you are still
responsible for payment of all outstanding balances accrued up to the date of termination.
(b) If you want to temporarily suspend your Programming
You may temporarily suspend your right to receive and view the Programming at any
time simply by contacting the Customer Service Centre, provided that your Programming
is suspended for a minimum period of six (6) weeks, and not greater than six (6) months.
ExpressVu charges an account administration fee, currently $9.99, for this service. Upon
reactivation, the minimum one (1) month service requirement set out in Section 5(c) will
apply. If you fail to call and reactivate your account at the end of the permitted six (6)
month period, your account will automatically be reactivated, billing will be resumed and
you will receive the Programming you were receiving prior to its suspension. If you have
temporarily suspended your Programming and decide during that time to terminate or
downgrade your Programming pursuant to Section 7(a) (i) or (ii) above, as applicable,
your account will automatically be reactivated prior to any such requested change taking
effect so that the terms and conditions of Section 7(a) (i) or (ii), as applicable, shall apply
to your request to terminate or downgrade your Programming.
(c) Your transfer of account or equipment
You may not assign or transfer your rights to the Programming without our written
consent. If you do, we may deactivate your Programming. You agree to notify us
immediately, but in any event not more than five (5) days, after you move, sell, give
away or otherwise transfer any part or all of your DTH Equipment to anyone else. You
are considered to be the registered owner of your DTH Equipment and beneficiary of the
rights in the Programming until we receive such notice, and you may be liable for any
charges or fees incurred by the use of your DTH Equipment by anyone else up to the time
that we receive your notice. To transfer your DTH Equipment to another person or
account, an administration transfer fee of thirty-five ($35.00) will be applied to the
account of the new owner.
8. Furnishing of Programming by ExpressVu
(a) Exclusion of Liability
EXPRESSVU, AND/OR ANY OF ITS SUPPLIERS (INCLUDING, WITHOUT
LIMITATION, TELESAT CANADA) WILL NOT BE LIABLE FOR ANY
INTERRUPTIONS IN PROGRAMMING OR LIABLE FOR ANY DELAY OR
FAILURE TO PERFORM, IF SUCH DELAY OR NONPERFORMANCE ARISES IN
CONNECTION WITH ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS,
POWER FAILURE, SATELLITE FAILURE OR MALFUNCTION, FAILURE TO

Residential Customer Agreement
REPLACE EXISTING TECHNOLOGY, ACTS OF ANY GOVERNMENTAL BODY
OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL. WE MAKE
NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE
PROGRAMMING PROVIDED TO YOU. ALL SUCH WARRANTIES ARE
EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RELATING TO THE DTH EQUIPMENT OR RESULTING FROM OUR
FURNISHING OR FAILURE TO FURNISH ANY PROGRAMMING TO YOU OR
FROM ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN PROGRAMMING
FURNISHED TO YOU. IN NO EVENT SHALL EXPRESSVU’S LIABILITY TO THE
SUBSCRIBER EXCEED THE TOTAL VALUE PAID TO EXPRESSVU BY THE
SUBSCRIBER FOR PROGRAMMING. It is your responsibility to impose any
restrictions on viewing by you, other members of your household, or your or their
invitees, and we shall have no liability to anyone due to, or based on, the content of any
of the Programming furnished to you.
(b) Acknowledgement re: DTH Equipment
YOU ACKNOWLEDGE AND AGREE THAT: (i) YOUR DTH EQUIPMENT HAS
BEEN ACQUIRED SEPARATELY AND APART FROM THIS AGREEMENT FOR
THE PROVISION OF PROGRAMMING. YOU ALSO ACKNOWLEDGE THAT
EXPRESSVU IS NOT THE MANUFACTURER, DISTRIBUTOR, INSTALLER OR
RETAILER OF YOUR DTH EQUIPMENT, AND THEREFORE HAS NO LIABILITY
WHATSOEVER FOR SUCH EQUIPMENT, INCLUDING, WITHOUT LIMITATION,
IN THE EVENT THAT THE SOFTWARE IN YOUR IRD BECOMES DISABLED OR
MODIFIED DUE TO THE IRCUMSTANCES OUTLINED IN SECTION 8(b)(ii) OR
UPDATED OR UPGRADED AS OUTLINED IN SECTION 8(b)(iii). ANY RIGHTS
AND REMEDIES WITH RESPECT TO THE DTH EQUIPMENT MUST BE
HANDLED DIRECTLY WITH THE MANUFACTURER, INSTALLER OR SUPPLIER
OF SUCH EQUIPMENT.
(ii) YOUR IRD CONTAINS SOFTWARE THAT IS UNDER LICENSE TO, OR
OWNED BY, EXPRESSVU. YOUR LICENSE TO USE THIS SOFTWARE IS
LIMITED TO RECEIVING AND VIEWING PROGRAMMING AUTHORIZED BY
EXPRESSVU ONLY AND FOR NO OTHER PURPOSE. IF EXPRESSVU HAS
REASONABLE GROUNDS TO BELIEVE THAT YOU ARE RECEIVING
UNAUTHORIZED PROGRAMMING, IN WHOLE OR IN PART, OR USING THE
SOFTWARE FOR ANY OTHER UNAUTHORIZED PURPOSE, EXPRESSVU
RESERVES THE RIGHT TO MODIFY OR DISABLE THE SOFTWARE IN YOUR
IRD. WARNING: IF THE SOFTWARE IN YOUR IRD IS DISABLED OR MODIFIED,
YOUR RECEIVER MAY NOT FUNCTION PROPERLY. YOU MAY NOT MODIFY,
TEST, REVERSE ENGINEER, DECOMPILE, TAMPER OR ACCESS THIS
SOFTWARE FOR ANY REASON WHATSOEVER.
(iii) EXPRESSVU RESERVES THE RIGHT, FROM TIME TO TIME, TO UPDATE OR
UPGRADE THE SOFTWARE IN YOUR IRD TO ENSURE THAT IT AND YOUR
DTH EQUIPMENT WILL REMAIN COMPATIBLE WITH AND FUNCTION
PROPERLY WITH ANY TECHNOLOGICAL ADVANCES OR IMPROVEMENTS
MADE TO OUR DTH SERVICE. IN CERTAIN CIRCUMSTANCES, IT MAY BE
NECESSARY TO MODIFY OR REMOVE SOME SOFTWARE FEATURES TO
INTRODUCE NEW FEATURES AND TO ENSURE YOUR IRD REMAINS
COMPATIBLE WITH SUCH TECHNOLOGICAL ADVANCES OR

Residential Customer Agreement
IMPROVEMENTS.
(c) Programming availability
All Programming is provided on a subject to availability basis. Certain Programming
transmitted by us, including but not limited to sports events, may be “blacked out” in
your area of reception from time to time at the request of the programmer for copyright
or other reasons. If you circumvent or attempt to circumvent any of these blackouts, you
may be subject to legal action. Programming may also be subject to temporary
interruption due to natural phenomena such as thunderstorms. ExpressVu will not refund
charges for the blackout period or temporary interruptions. In addition, EXPRESSVU
WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH YOU SUFFER AS A
RESULT OF ANY SUCH BLACKOUT OR TEMPORARY INTERRUPTION. However,
if ExpressVu causes a material interruption of Programming which is not related to
natural phenomena or causes outside of its control, ExpressVu will provide a credit or
refund, at the request of the Subscriber, for the Programming interruption period. For
greater certainty, no credit or refund will be provided for Programming interruptions
resulting from ExpressVu disabling or modifying the software in an IRD pursuant to
Section 8(b) (ii) of this Agreement, or if ExpressVu can no longer provide any particular
Programming for any reason.
(d) Private viewing
The right we provide you to receive and view the Programming is for your private home
viewing, use and enjoyment. You agree that the Programming provided will not be
received or viewed outside of your private residence. You are only permitted to exhibit
the Programming solely in your private residence and not in any other areas. The
Programming may not be rebroadcast, transmitted or performed in any form, and no
admission charged, or any other consideration received, by or for the benefit of
Subscriber from any third party in return for allowing such third party to listen to or view
any Programming provided by us.
(e) Warning against piracy
It is against the law to receive the Programming, or any portion of the Programming,
without paying for it (unless permitted to do so by ExpressVu). Doing so may result in
civil or criminal penalty. ExpressVu also reserves the right to take any other action to
prevent the reception of its Programming without payment to, or authorization by,
ExpressVu, including, without limitation, the right to modify or disable the software in
the IRD in accordance with Section 8(b)(ii) of this Agreement.
(f) Privacy of Personal Information
Your personal information will be protected by ExpressVu in a manner consistent with
the Bell Customer Privacy Policy and the Bell Code of Fair Information Practices. As a
Subscriber, you have given your consent implicitly to the use of your personal
information, as described in the above policy and practices. You may withdraw your
consent at any time by contacting the Customer Service Centre or by using the opt-out
form at the bottom of the following website: www.bell.ca/privacypolicy.
(g) Additional Rules for Pay Per View (PPV) Programming
Unless otherwise indicated by ExpressVu at the time you place your order for PPV
Programming, all sales of PPV Programming are final. In the event that ExpressVu is
unable to provide any PPV Programming that you have ordered, ExpressVu shall credit
you the amount for that PPV Programming. ExpressVu shall have no other liability for
cancelled events or failure to provide any PPV Programming. Certain PPV Programming

Residential Customer Agreement
may only be ordered if you also subscribe to other prerequisite Programming. You agree
to indemnify and hold harmless ExpressVu from any claims, liabilities, losses or damages
resulting from your use of PPV Programming in contravention of Section 8(d) or 8(e) of
this Agreement.
9. Arbitration
You agree that any claim or dispute (whether originating in contract or tort, or pursuant to
any applicable statutes, regulations or common law principles and whether past, present
or future) that arises out of or is related to: (a) the terms and conditions of this
Agreement; (b) any oral or written statements; or (c) any promotions or advertisements
related to this Agreement (collectively the “Claim”), will be referred to and decided upon
by a sole arbitrator in an expedited and simplified arbitration proceeding. You and we
will make every reasonable effort to agree on the appointment of the arbitrator within
fifteen (15) days of the commencement of the arbitration proceeding, failing which, the
arbitrator will be appointed by the court in the province in which you reside. The
arbitrator shall have the right to require either party to pay all costs and expenses of the
arbitration, including the arbitrator’s fees and expenses.
10. Miscellaneous Provisions
(a) Applicable law
This Agreement, including all matters relating to its validity, construction, performance
and enforcement, shall be governed by applicable federal law, and the laws and
regulations of the province where Programming is provided. These terms and conditions
are subject to amendment, modification or termination if required by such laws or
regulations. If any provision in this Agreement is declared to be illegal or in conflict with
any such law or regulation, that provision may be deleted or modified, without affecting
the validity of the other provisions.
(b) Change of name, address or telephone number
You agree to give us prompt notice of your change of name, mailing address, residency,
address, telephone number or credit card number. You may do this by notifying our
Customer Service Centre. Notices are deemed to have been received when they arrive at
our Customer Service Centre.
(c) Enforceability
You and we agree that each provision of this Agreement shall be construed as separable
and divisible from every other provision and that the enforceability of any one provision,
or portion thereof, shall not limit the enforceability, in whole or in part, of any other
provision hereof.
© Copyright 2004 Bell ExpressVu L.P. “ExpressVu™”
is a registered trade-mark of Bell ExpressVu LP. Bell
ExpressVu L.P.
Bell ExpressVu L.P.
100 Wynford Drive, Toronto, Ontario M3C 4B4

ATTENTION
YOUR RECEIVER CONTAINS SOFTWARE THAT IS UNDER LICENSE TO OR
OWNED BY BELL EXPRESSVU.
YOUR LICENSE TO USE THIS SOFTWARE IS LIMITED TO RECEIVING AND
VIEWING PROGRAMMING AUTHORIZED BY BELL EXPRESSVU ONLY.
IF BELL EXPRESSVU HAS REASONABLE GROUNDS TO BELIEVE THAT YOU
ARE RECEIVING UNAUTHORIZED PROGRAMMING OR USING THE
SOFTWARE FOR ANY OTHER UNAUTHORIZED PURPOSE, IT RESERVES THE
RIGHT TO MODIFY OR DISABLE THE SOFTWARE IN YOUR RECEIVER.
WARNING: IF THE SOFTWARE IS DISABLED OR MODIFIED, YOUR
RECEIVER MAY NOT FUNCTION PROPERLY.
YOU MAY NOT MODIFY, TEST, REVERSE ENGINEER, DECOMPILE, TAMPER
OR ACCESS THIS SOFTWARE FOR ANY REASON WHATSOEVER.
RECEIVING SIGNALS WITHOUT AUTHORIZATION, INCLUDING FOR THE
PURPOSE OF “TESTING”, IS THEFT AND MAY RESULT IN CRIMINAL
CHARGES OR A CIVIL SUIT BEING BROUGHT AGAINST YOU.

INST
INSTALLA ALLATION TION GUIDE GUIDE

Table of Contents
Safety Instructions............................................................................ I-i
Installation and Setup............................................................................... I-1
Introduction ......................................................................... I-1
Components of the Satellite Antenna..................................... I-2
Summary of Installation........................................................ I-4
Before You Start Installation ................................................. I-5
Discussion of Potential Mounting Sites .................................. I-9
Some Key Points to Consider ................................................ I-9
Finding the Right Location for the Dish ................................. I-18
Multi-Satellite Antenna Installation....................................... I-21
System Set-up ................................................................... I-26
51 cm Dish Setup Guide ...................................................... I-27
3.1A Pre-assemble the Parts................................................ I-27
3.1B Attaching the Mount to your Dwelling ............................ I-28
3.1C Installing the Dish on the Mount ................................... I-29
3.1D Connecting Things Together......................................... I-29
60 cm Dish Setup Guide ..................................................... I-30
3.2A Pre-assemble the Parts ............................................... I-30
3.2B Attaching the Mount to your Dwelling ............................ I-31
3.2C Installing the Dish on the Mount ................................... I-32
3.3D Connecting Things Together ........................................ I-32
90 cm Dish Setup Guide............................................................ I-33
3.3A Pre-assemble the Parts ............................................... I-33
3.3B Attaching the Mount to your Dwelling............................ I-34
3.3C Installing the Dish on the Mount................................... I-36
3.3D Connecting Things Together ........................................ I-36
120 cm Dish Setup Guide .................................................... I-37
3.4A Pre-assemble the Parts ............................................... I-37
3.4B Attaching the Mount to your Dwelling ........................... I-38
3.4C Installing the Dish on the Mount................................... I-39
3.4D Connecting Things Together ........................................ I-39
Installing the Receiver......................................................... I-41
Ground and Wire the Satellite Antenna................................. I-42
Aligning the Dish ................................................................ I-44
Change languages ............................................................. I-48
Help.................................................................................. I-49
Satellite Location Table ...................................................... I-50
Vertical Elevation Protractor................................................ I-53
Connect Receiver to Telephone Connection .......................... I-54
How to Test the System ...................................................... I-54
Order Your Bell ExpressVu Programming .............................. I-57
Pre-Authorized Payment Plan.............................................. I-58
Program the Remote .......................................................... I-60
Security Features................................................................ I-61
Wire Your System Together ................................................. I-63
Wiring Setup Diagram......................................................... I-67

Page I-i
Safety
Instructions
You should always follow these instructions to help ensure against
injury to yourself and damage to your equipment.
• Read all safety and operating instructions before you operate the receiver.
• Retain all safety and operating instructions for future reference.
• Heed all warnings on the receiver and in the safety and operating instructions.
• Follow all installation, operating, and use instructions.
• Unplug the receiver from the AC power outlet before cleaning. Use only a damp cloth
for cleaning the exterior of the receiver.
• Do not use accessories or attachments not recommended by the manufacturer, as they
may cause hazards and will void the warranty.
• Do not operate the receiver in high-humidity areas, or expose it to water or moisture.
• Do not place the receiver on an unstable cart, stand, tripod, bracket, or table.
The receiver may fall, causing serious personal injury and damage to the receiver.
• Do not block or cover slots and openings in the receiver. These are provided for
ventilation and protection from overheating. Never place the receiver near or over a
radiator or heat register. Do not place the receiver in an enclosure such as a cabinet
without proper ventilation.
• Do not stack the receiver on top of or below other electronic devices.
• Operate the receiver using only the type of power source indicated on the marking
label. Unplug the receiver power cord by gripping the power plug, not the cord.
• Insert the plug properly. The receiver is equipped with a polarized AC line plug (one
blade is wider than the other). This plug will fit into the power outlet only one way.
This is a safety feature. If you are unable to insert the plug fully into the outlet, try
reversing the plug. If the plug still fails to fit, contact an electrician to replace the
obsolete outlet. Do not defeat the safety purpose of the polarized plug.
• Route power supply cords so that they are not likely to be walked on or pinched by
items placed upon or against them. Pay particular attention to cords at plugs,
convenience receptacles, and the point where they exit from the unit.
• Do not overload wall outlets or extension cords, as this can result in a risk of fire or
electrical shock. Never insert objects of any kind into the receiver through openings,
as the objects may touch dangerous voltage points or short out parts. This could cause
fire or electrical shock.

Page I-ii
Installation Guide
• We recommend that the outdoor components of the antenna system be grounded in
accordance with local, provincial, and national codes.
• We strongly recommend using an outlet that contains surge suppression or ground fault
protection. For added protection during a lightning storm, or when the receiver is left
unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the lines between the receiver and the antenna. This will prevent damage
caused by lightning or power line surges.
• Do not locate the antenna near overhead power lines or other electric light or power
circuits, or where it can fall into such power lines or circuits. When installing the
antenna, take extreme care to avoid touching such power lines or circuits, as contact
with them can be fatal.
• Do not attempt to service the receiver yourself, as opening or removing covers (except
for the Smart Card access door on the receiver front panel) may expose you to
dangerous voltage, and will void the warranty. Refer all servicing to authorized
service personnel.
• Unplug the receiver from the wall outlet and refer servicing to authorized service
personnel whenever the following occurs:
❒ The power supply cord or plug is damaged;
❒ Liquid has been spilled, or objects have fallen into the receiver;
❒ The receiver has been exposed to rain or water;
❒ The receiver has been dropped or the chassis has been damaged;
❒ The receiver exhibits a distinct change in performance.
• When replacement parts are required, ensure that the service technician uses
replacement parts specified by the manufacturer. Unauthorized substitutions may
damage the receiver or cause electrical shock or fire, and will void the warranty.
• Upon completion of any service or repair to the receiver, ask the service technician to
perform safety checks to ensure that the receiver is in proper operating condition.

INTRODUCTION
Congratulations on your selection of a Bell ExpressVu system. We thank you for your
purchase. We are confident that you will be pleased with the performance, capabilities,
entertainment options, and ease of operation of your Bell ExpressVu system for many
years to come.
Your Bell ExpressVu system complies with MPEG II and DVB standards for
compressing audio and video data. How does this benefit you? It means the Bell
ExpressVu system will be compatible with new technologies in consumer electronic
products as they arrive on the market, including digital video disk (DVD) players, digital
video cassette recorders (VCRs), and data communication networks.
The Bell ExpressVu Customer Service Call Center provides a single source for you to get
answers to all your questions. For all your questions or comments, call us at 1-888-SKY-
DISH (1-888-759-3474), or visit our Web Site at www.expressvu.com.
If you do not want to install your system yourself, you can have it installed by a
professional. Ask your retailer for information about the installer in your area. (You will
be given a toll-free number. Call the toll-free number and leave a message. The installer
will call you back to set an appointment).
If you do intend to install your Bell ExpressVu system yourself, this chapter provides
installation procedures. The procedures are relatively simple, but do require some skill in
construction-related tasks. Be sure to follow all warnings and cautions; they are provided
for your safety.
An optional Installation Kit is available. This Kit includes typical hardware used during
installation, and a more detailed Installation Kit Guide. Contact your Bell ExpressVu
dealer.
It is important that you follow all local building codes and the electrical
codes specified by your local electric company, as well as standard safety
procedures for installing and working with this type of equipment.
Improper procedures or installation can result in damage to the equipment
or the building, and harm to you. If you are not sure about whether your
installation follows these codes, contact a licensed building inspector or
electrician in your area for assistance.
Take extreme care to avoid contacting any overhead power lines, lights, and
power circuits while you are installing the satellite antenna. Contact with
any of these could prove fatal. Do not install the satellite antenna near
power lines.
See "Safety Instructions" on page I-i for additional safety information.
Page I-1
Installation
and Setup --
A 5 Step Process

COMPONENTS OF THE SATELLITE ANTENNA
Note: The following pictures are not to scale.
The fully assembled Bell ExpressVu satellite antenna looks like this.
See "Install the Satellite Antenna" on page I-13 for the procedure to
assemble and install the satellite antenna. Following are descriptions of
each component of the satellite antenna.
DBS LNBF (Low Noise Block amplifier with integrated Feed)
DBS LNBF - Single Output
If you purchased the single-output LNBF to use with one
Bell ExpressVu receiver, your package contains this LNBF.
DBS LNBF - Dual Output
If you purchased the dual output LNBF for use with more
than one Bell ExpressVu receiver, your package contains
this LNBF.
LNBF Support Arm
The LNBF support arm attaches the LNBF and the dish to
the mast assembly. The support arm may come in two pieces
for larger antennas.
Dish
The dish collects and focuses the satellite signal onto the LNBF.
Note: The dish may have either three or four bolt holes.
Flathead bolts with nuts attach the dish to the support arm.
LNBF Screws
The LNBF screw attaches the LNBF to the support arm.
Cable Clip (optional)
The cable clip holds the cable to the top of the support arm.
Page I-2
Installation Guide

Mounting Brackets and Mast Assembly
The mounting bracket and mast assembly attaches the
dish and LNBF assembly to the mounting surface.
If you are planning to use a pole to mount the satellite
antenna, you will not need the mounting bracket and
mast assembly. However, we recommend you keep
them in case you decide to move the satellite antenna.
Optional Installation Kit
The Installation Kit is an optional product that contains the hardware and materials that
you would typically use during various types of installation. To buy the Installation Kit,
contact the location where your Bell ExpressVu system was purchased or call the
Customer Service Call Center at 1-888-SKY-DISH (1-800-759-3474).
The Installation Kit contains the following:
• Dual telephone adapter
• Dual grounding block
• 9.1-meter Grounding wire, either 8 gauge aluminum or 10 gauge copper
• 7.6-meter RG-6 (coaxial) cable with "F" connectors
• 30-meter RG-6 (coaxial) cable with "F" connectors
• 4 concrete anchors (3 1/8" x 1 7/8")
• 2 Lag bolts (3" x 5/16")
• 4 Cable ties
• 4 Lag bolts (2" x 5/16")
• Compass
• Silicone sealant
• 10 Cable clips for the coaxial cable
If you did not purchase the Installation Kit, but still plan to install your Bell ExpressVu
system yourself, we recommend that you gather the appropriate materials before
beginning installation. Note: Amount of RG-6 (coaxial) cable required will depend on
distance between LNBF and receiver.
The tools you will need to complete the installation will vary, depending on the type of
installation that you do. If you find that you do not have the tools and skills for a certain
procedure, call a professional, such as an Bell ExpressVu dealer or an electrician, for
assistance. These tools are not included in the Installation Kit.
Page I-3
Installation and Setup
Components of the Satellite Antenna

SUMMARY OF INSTALLATION
Following is a summary of the procedures to install and set up your Bell ExpressVu
system. We recommend that you perform the procedures in the order presented.
1. Unpack the satellite antenna, receiver, and parts (see page I-6)
and the optional installation kit, if you purchased one (see page I-3).
2. Review "What You Need to Know" (see page I-6).
3. Connect the receiver to your TV set, and make sure the Smart Card is installed
(see page I-8).
4. Determine the approximate location of the Bell ExpressVu satellite
(see page I-18).
5. Find the best location on your property for the satellite antenna, with a clear line
of sight to the satellite (see pages I-18 through I-20).
6. Assemble the satellite antenna and attach it to a solid surface (see pages I-27
through I-40).
7. Ground the satellite antenna, and wire it to the Bell ExpressVu receiver
(see pages I-42).
8. Aim the satellite antenna for the strongest possible signal (see pages I-44
through I-48).
9. Connect the receiver to an active telephone connection (see page I-54). With the
receiver wired to the TV and the antenna properly installed, you will be able to see
the Bell ExpressVu Program Guide, which tells you about available programs,
channels, and services.
10.Order your programming by calling the Bell ExpressVu Customer Service Call Centre
at 1-888-SKY-DISH (see page I-57).
11. Review “Bell ExpressVu Pre-Authorized Payment Plan”. (see page I-58).
12.Program the remote control to control the receiver and your other electronic
equipment. This feature is not available on all receiver models. (see page I-60).
13.Wire the receiver to your audio system, VCR, DVD and other electronic equipment,
as required (see page I-63).
Page I-4
Installation Guide

STEP 1: BEFORE YOU START INSTALLATION
THE KEY TO SETTING UP YOUR
SYSTEM EASILY – THIS IS
IMPORTANT
The key to setting up the system is in the accurate initial setting of the vertical elevation
of the dish. The vertical elevation is the amount of tilt upwards, from horizontal, toward
the sky, which is required to “see” the satellite. This is best achieved by mounting the
dish support mast so that the top portion, to which the dish clamps attach, is as “Plumb”
as possible. That is to say: the top portion of the mount should be as perpendicular to the
earth as you can manage - this is true for wall mounting, roof mounting, any kind of
mounting. If it is “Plumb“, then, when the dish is mounted on it and the dish is tilted
upward toward the satellite at the correct vertical elevation angle, the dish can be easily
panned (East/West movements) to find the satellite.
UNPACK AND CHECK CONTENTS
As you unpack the system, confirm that all the parts are included. See "Package
Contents" on page I-6 for a list of the included components.
Note: Keep the shipping materials in which these items are packed, in case you ever
need to return them.
Unpack the contents carefully. Electronic equipment can be easily damaged if bumped or
handled roughly. Examine all parts for damage that may have occurred during shipment.
If you find any damage, immediately call the location where your Bell ExpressVu system
was purchased, or the Bell ExpressVu Customer Service Call Centre at
1-888-SKY-DISH, before continuing with installation.
The size of your dish will vary depending on the part of Canada in which you live. The
standard diameter of a Bell ExpressVu dish is 51 cm, however, 60 cm, 90 cm or 1.2m
dishes are also available. If you require the large dish, we recommend that you hire a
professional to install it because installation of the 90 cm and 1.2 m dishes is a more
exacting project.
Page I-5
Installation and Setup
Before You Start Installation
This is a typical
"Mount"shown
attached to a wall.
Notice that the top
portion is "Plumb". } Top