BenQ beCreatus DP1310 User manual
USB-C Hybrid Dock
User Manual
beCreatus | DP1310 V 1.00
i
Copyright and disclaimer
Copyright
Copyright 2023 BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents of this document. BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents thereof without obligation to
notify any person of such revision or changes.
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document.
HDMI trademark disclaimer
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States
and other countries.
®
ii
Product support
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document and other product information. Available files
vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary by
region/country.
Search for your model’s user manual and related document.
Servicing
• If misuse or other accident occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more
support.
2023/08/18
Table of contents
Copyright and disclaimer ...........................................................................i
Product support..............................................................................................ii
Overview .............................................................................................................1
Package contents.........................................................................................................................1
Compatibility....................................................................................................................................1
Port overview...................................................................................................................................2
Setting up your docking station ..............................................................3
1. Installing DisplayLink® driver.............................................................................................3
2. Connecting displays.............................................................................................................3
Supported max resolution .................................................................................................4
3. Connecting dual inputs......................................................................................................4
4. Powering on/off........................................................................................................................5
LED indicator ................................................................................................................................5
5. Switching input source........................................................................................................5
Other ports....................................................................................................... 6
USB-C 3.2............................................................................................................................................6
USB-A 3.2............................................................................................................................................6
USB-A 2.0............................................................................................................................................6
Ethernet...............................................................................................................................................7
Audio in & out..................................................................................................................................7
Product information..................................................................................... 8
Specifications .................................................................................................................................8
Troubleshooting ...........................................................................................10
Charging & power issue........................................................................................................10
Internet issue.................................................................................................................................10
Cable issue.......................................................................................................................................11
DisplayLink issue...........................................................................................................................11
Audio issue........................................................................................................................................11
Video issue...................................................................................................................................... 12
1
Overview
Package contents
36W
10
10
10
BenQ HDMI 2.1 cable BenQ USB-C cable
DP1310 USB-C Hybrid Dock
(with rubber feet)
Power adapter Power cord
Quick Start
Guide
Marketing
Card
Safety
Statements
Warranty
Card
Quick start guide Marketing card Safety statements Warranty card
Compatibility
Operating system requirements:
• Windows: 10+
• macOS: 11.5+
• Linux: Ubuntu 14.04+
• Android: 5.0+
• ChromeOS: R55 Build+
2
Port overview
Front view
36W
10
10
10
1 2 4 53
1. USB-A 3.2 Gen2
10Gbps with BC1.2 7.5W charging
4. Status indicator
See LED indicator on page 5 for details.
2. USB-C 3.2 Gen2
10Gbps with PD 36W charging
5. Power & source switch button
See Powering on/off on page 5 and Switching
input source on page 5 for details.
3. 3.5 mm audio jack (IN & OUT)
Rear view
10
6
111
7
12
10
13
98
6. USB-A 2.0
480Mbps (for keyboard & mouse)
10. USB-C 3.2 Gen2 (IN)
10Gbps with PD 100W charging
7. Gigabit Ethernet 11. HDMI 2.0 (OUT 2)
8. DisplayPort 1.2 (OUT 3) 12. HDMI 2.1 (OUT 1)
9. HDMI 2.1 (IN) 13. DC-IN
3
Setting up your docking station
Follow the steps below to finish the initial set up or learn how to set up the dock through video
guide.
1. Installing DisplayLink® driver
Go to benqurl.biz/dock-driver to download the latest DisplayLink driver. Follow the website guide
to complete your installation.
Note
You must download the driver in order to display up to three displays.
2. Connecting displays
You can add up to three external displays to this docking station, which features two HDMI out
ports and one DP out port. Among the three out ports, only HDMI 2.1 (OUT 1) port can receive
two input sources and toggle between sources with one button click.
10
OUT 1
OUT 2
OUT 3 USB-C IN
HDMI 2.1 IN
Step 1 Connect your primary display to the HDMI 2.1 (OUT 1) port with the provided BenQ
HDMI cable.
10
OUT 1
BenQ
USB-C IN
HDMI 2.1 IN
4
Step 2 Connect your secondary displays to the HDMI (OUT 2) and DP (OUT 3) ports.
10
USB-C IN
OUT 2 OUT 3
Supported max resolution
Output HDMI 2.1
(OUT 1)
HDMI 2.0
(OUT 2)
DP 1.2
(OUT 3)
Input HDMI 2.1 USB-C USB-C USB-C
Single display
8K 60Hz 4K 60Hz - -
- - 4K 60Hz -
- - - 4K 60Hz
Dual displays
8K 60Hz 4K 60Hz 4K 60Hz -
8K 60Hz 4K 60Hz - 4K 60Hz
- - 4K 60Hz 4K 60Hz
Triple displays 8K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz
3. Connecting dual inputs
HDMI 2.1 IN
10
BenQ
USB-C
USB-C IN
USB-C
HDMI 2.1
100 W
10 Gbps
Step 1 Connect your gaming console or PC to the HDMI 2.1 IN port with a HDMI cable.
Step 2 Connect your laptop to the USB-C IN port with the provided BenQ USB-C cable. The
USB-C port provides charging up to 100W for your laptop.
5
4. Powering on/off
Step 1 Plug one end of the provided adapter into the DC-IN port and the other into a power
outlet.
10
Step 2 Press the power button at the front for three seconds to power on.
3 sec
36W
10
10
10
LED indicator
LED behavior Status description
Off Powered off
Flashing white Powering on/off
Solid white Standby
Flashing blue Searching for USB-C IN source (e.g. laptop)
Solid blue Connected to USB-C IN source (e.g. laptop)
Flashing green Searching for HDMI 2.1 IN source (e.g. gaming console/PC)
Solid green Connected to HDMI 2.1 IN source (e.g. gaming console/PC)
5. Switching input source
Press the round button to switch the input source of your main display (OUT1). Once the source
is switched to USB-C, the LED turns blue. When switching to HDMI 2.1, the LED turns green.
36W
10
10
10
6
Other ports
USB-C 3.2
Connect any USB-C compatible devices to the USB-C 3.2 port. The port provides 36W charging
and data transfer speeds of 10 Gbps.
36W
10
10
10
36W
10 Gbps
USB-A 3.2
The product features a total of three USB-A 3.2 ports, supporting 7.5W charging and data
transfer speeds of 10 Gbps.
10
36W
10
10
10
7.5 W
10 Gbps
USB-A 2.0
Connect your keyboard & mouse to the USB-A 2.0 port. The port supports data transfer speeds
of 480 Mbps.
10
480 Mbps
7
Ethernet
Connect a router to the LAN port, which supports speeds of 10/100/1000 Mbps.
10
Audio in & out
Connect a headset, microphone or other audio devices to the audio port.
36W
10
10
10
8
Product information
Specications
Model name DP1310
Dimension & Weight
Dimension (mm) 156 x 103 x 40 (mm)
Weight 550 g
Power
AC input 110V-240V ~ 47Hz-63Hz
DC output 20V/9A, 180W
Connect to Host
USB-C Connector (10Gbps, PD 100W charging) | Rear 1
HDMI Connector (HDMI 2.1, backward compatible
with HDMI 2.0 and earlier ver.) | Rear 1
Video output
HDMI 2.1 (OUT 1) | Rear 1
HDMI 2.0 (OUT 2) | Rear 1
DisplayPort 1.2 (OUT 3) | Rear 1
Audio
3.5mm Audio Jack (IN/OUT) compatible with OMTP &
CTIA | Front 1
Networking
Gigabit Ethernet RJ-45 (10/100/1000M) | Rear 1
USB to Devices
USB-C Connector (10Gbps, PD36W charging) | Front 1
USB-A Connector (10Gbps, BC1.2 7.5W charging) |
Front 2
USB-A Connector (10Gbps, BC1.2 7.5W charging) |
Rear 1
USB-A Connector (480Mbps for Keyboard & Mouse) |
Rear 2
Requirement
System Windows: 10+
macOS: 11.5+
Linux: Ubuntu 14.04+
Android: 5.0+
ChromeOS: R55 Build+
Operation Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
9
Model name DP1310
In the Box
beCreatus DP1310 USB-C Hybrid Dock 1
USB-C Cable 1 (1m, 3.28 ft.)
HDMI 2.1 Cable 1
180W Power Adapter & Power Cable 1
Notes
Specifications and functions are subject to change without notice
10
Troubleshooting
If your problems remain after checking this manual, please visit the local website from Support.
BenQ.com for more support and local customer service.
Charging & power issue
Problem Solution
DP1310 can't be
turned on.
If the product cannot be turned on, try the following:
• Use the attached power adapter & power cord
DP1310 is equipped with 180W power adapter. In order to optimize
the performance of the product, use the power adapter and power
cord in the box and plug the power cord to a power outlet.
• Power on the product
Long press the round power button at the front of the product for
three seconds to power on.
Why isn't DP1310
charging my laptop?
Why is it charging so
slowly?
If your docking station is not charging your laptop or is charging in slow
speed, try the following:
• Use the provided power adapter & power cord
DP1310 is equipped with 180W power adapter. Adapters of
other brands may not support charging DP1310 at its maximum
capacity. In order to optimize the performance of the product, use
the power adapter and power cord in the box and plug the power
cord to a power outlet.
• Power on the product
To use DP1310 to charge your laptop, long press the round power
button at the front of DP1310 for three seconds to power on. The
LED at the front of the product will light up.
• Check the spec of the USB-C port on your laptop
Not every laptop supports charging through USB-C port. Check
if your connected laptop supports Power Delivery via USB-C port
and verify which USB-C port (if more than one) supports Power
Delivery.
Internet issue
Problem Solution
What should I do if the
dock's Ethernet port
is not working?
If your laptop cannot be connected to the Internet through the Ethernet
port of BenQ DP1310, try the following:
• Update your DisplayLink Driver
Go to https://benqurl.biz/dock-driver to download the latest
DisplayLink Driver for your docking station.
• Checking the Ethernet port and the connected LAN cable
Ensure that the LAN cable is connected firmly to the Ethernet
port. The two LEDs from the port should light up solid green and
blinking yellow. If not, try with a different LAN cable to see if the
issue persists.
11
Cable issue
Problem Solution
Is there any difference
between the provided
HDMI & USB-C cable
and the ordinary ones?
Why should I use
them?
• HDMI cable
The provided BenQ HDMI cable is certified by the HDMI Licensing
Administrator, Inc. to comply with HDMI 2.1, supporting up to 48
Gbps transmission speed. To enjoy the best display performance,
make sure to use the provided HDMI 2.1 cable if your input source
such as PS5, Xbox Series X/S supports HDMI 2.1.
• USB-C cable
The provided BenQ USB-C cable is the USB 3.2 series cable that
supports up to 20 Gbps transfer speed, 100W power delivery and 4K
60Hz display performance. Make sure to use the provided cable for
the best product experience.
DisplayLink issue
Problem Solution
How can I download/
update/delete
DisplayLink Driver for
the dock?
See below to learn how to download, update or delete DisplayLink
Driver:
• Download DisplayLink Driver
Go to the following URL to download the driver: https://benqurl.biz/
dock-driver.
• Update DisplayLink Driver
DisplayLink Driver supports auto update through Microsoft Store
for Windows 11 or later. If your auto update fails, check whether it's
blocked by your firewall. Auto update is not available for Windows
10 and earlier version or macOS.
• Delete DisplayLink Driver
Learn how to delete the driver.
Audio issue
Problem Solution
3.5 mm audio port is
not working.
The audio port of DP1310 only receives audio from the USB-C IN port,
which is normally connected to your laptop. If no sound is heard from
your 3.5 mm audio device (e.g. headphone or headset) connected to
the product's audio port, try the following:
• Audio for USB-C IN port
Ensure that the audio output source on your laptop is set to BenQ
DP1310 Audio.
A.Windows: Click the sound icon in the toolbar and choose BenQ
DP1310 Audio in the drop-down menu.
B.macOS: Click the Control Center icon in the menu bar and
select Sound. Choose BenQ DP1310 Audio as the audio output.
• Audio for HDMI 2.1 IN port
To play audio of a gaming console or PC connected to the HDMI 2.1
IN source, use the display's built-in speakers or connect your audio
device to the display.
12
Video issue
Problem Solution
Why is my display
showing black screen
when connecting
through DP1310?
If you experience one or more black screen when connecting your
laptop with DP1310, try the following:
• Connection
Make sure you've connected the product and your devices
correctly, see Connecting displays on page 3 & Connecting
dual inputs on page 4.
• Laptop
Ensure that the USB-C port of your laptop supports DisplayPort Alt
Mode (DP Alt Mode) or try to connect using another laptop that
supports DP Alt Mode.
• Driver
Make sure you've download the latest driver from DisplayLink.
• Cable
The quality of cable is highly related to the display quality. Make
sure to use the provided HDMI 2.1 & USB-C cable or try replacing
your current HDMI & DP cable to solve the black screen issue.
Signals from HDMI IN
cannot be displayed
on the external
display.
If you experience a black screen when connecting your HDMI input
source to DP1310, try the following:
• Connection
Make sure you've connected the product and your devices
correctly, see Connecting displays on page 3 & Connecting
dual inputs on page 4.
• Use the provided cable
Make sure to use the provided certified HDMI 2.1 cable or try
replacing your current HDMI cable to solve the display issue.
• Use the source switch button to switch input source
Check your currently displaying input source through the color
of LED at the front of the product. See Switching input source on
page 5.
Table of contents
