BenQ beCreatus DP1310 User manual

USB-C Hybrid Dock
User Manual
beCreatus | DP1310 V 1.00

i
Copyright and disclaimer
Copyright
Copyright 2023 BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents of this document. BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents thereof without obligation to
notify any person of such revision or changes.
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document.
HDMI trademark disclaimer
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States
and other countries.
®

ii
Product support
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document and other product information. Available files
vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary by
region/country.
Search for your model’s user manual and related document.
Servicing
• If misuse or other accident occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more
support.

2023/08/18
Table of contents
Copyright and disclaimer ...........................................................................i
Product support..............................................................................................ii
Overview .............................................................................................................1
Package contents.........................................................................................................................1
Compatibility....................................................................................................................................1
Port overview...................................................................................................................................2
Setting up your docking station ..............................................................3
1. Installing DisplayLink® driver.............................................................................................3
2. Connecting displays.............................................................................................................3
Supported max resolution .................................................................................................4
3. Connecting dual inputs......................................................................................................4
4. Powering on/off........................................................................................................................5
LED indicator ................................................................................................................................5
5. Switching input source........................................................................................................5
Other ports....................................................................................................... 6
USB-C 3.2............................................................................................................................................6
USB-A 3.2............................................................................................................................................6
USB-A 2.0............................................................................................................................................6
Ethernet...............................................................................................................................................7
Audio in & out..................................................................................................................................7
Product information..................................................................................... 8
Specifications .................................................................................................................................8
Troubleshooting ...........................................................................................10
Charging & power issue........................................................................................................10
Internet issue.................................................................................................................................10
Cable issue.......................................................................................................................................11
DisplayLink issue...........................................................................................................................11
Audio issue........................................................................................................................................11
Video issue...................................................................................................................................... 12

1
Overview
Package contents
36W
10
10
10
BenQ HDMI 2.1 cable BenQ USB-C cable
DP1310 USB-C Hybrid Dock
(with rubber feet)
Power adapter Power cord
Quick Start
Guide
Marketing
Card
Safety
Statements
Warranty
Card
Quick start guide Marketing card Safety statements Warranty card
Compatibility
Operating system requirements:
• Windows: 10+
• macOS: 11.5+
• Linux: Ubuntu 14.04+
• Android: 5.0+
• ChromeOS: R55 Build+

2
Port overview
Front view
36W
10
10
10
1 2 4 53
1. USB-A 3.2 Gen2
10Gbps with BC1.2 7.5W charging
4. Status indicator
See LED indicator on page 5 for details.
2. USB-C 3.2 Gen2
10Gbps with PD 36W charging
5. Power & source switch button
See Powering on/off on page 5 and Switching
input source on page 5 for details.
3. 3.5 mm audio jack (IN & OUT)
Rear view
10
6
111
7
12
10
13
98
6. USB-A 2.0
480Mbps (for keyboard & mouse)
10. USB-C 3.2 Gen2 (IN)
10Gbps with PD 100W charging
7. Gigabit Ethernet 11. HDMI 2.0 (OUT 2)
8. DisplayPort 1.2 (OUT 3) 12. HDMI 2.1 (OUT 1)
9. HDMI 2.1 (IN) 13. DC-IN

3
Setting up your docking station
Follow the steps below to finish the initial set up or learn how to set up the dock through video
guide.
1. Installing DisplayLink® driver
Go to benqurl.biz/dock-driver to download the latest DisplayLink driver. Follow the website guide
to complete your installation.
Note
You must download the driver in order to display up to three displays.
2. Connecting displays
You can add up to three external displays to this docking station, which features two HDMI out
ports and one DP out port. Among the three out ports, only HDMI 2.1 (OUT 1) port can receive
two input sources and toggle between sources with one button click.
10
OUT 1
OUT 2
OUT 3 USB-C IN
HDMI 2.1 IN
Step 1 Connect your primary display to the HDMI 2.1 (OUT 1) port with the provided BenQ
HDMI cable.
10
OUT 1
BenQ
USB-C IN
HDMI 2.1 IN

4
Step 2 Connect your secondary displays to the HDMI (OUT 2) and DP (OUT 3) ports.
10
USB-C IN
OUT 2 OUT 3
Supported max resolution
Output HDMI 2.1
(OUT 1)
HDMI 2.0
(OUT 2)
DP 1.2
(OUT 3)
Input HDMI 2.1 USB-C USB-C USB-C
Single display
8K 60Hz 4K 60Hz - -
- - 4K 60Hz -
- - - 4K 60Hz
Dual displays
8K 60Hz 4K 60Hz 4K 60Hz -
8K 60Hz 4K 60Hz - 4K 60Hz
- - 4K 60Hz 4K 60Hz
Triple displays 8K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz
3. Connecting dual inputs
HDMI 2.1 IN
10
BenQ
USB-C
USB-C IN
USB-C
HDMI 2.1
100 W
10 Gbps
Step 1 Connect your gaming console or PC to the HDMI 2.1 IN port with a HDMI cable.
Step 2 Connect your laptop to the USB-C IN port with the provided BenQ USB-C cable. The
USB-C port provides charging up to 100W for your laptop.

5
4. Powering on/off
Step 1 Plug one end of the provided adapter into the DC-IN port and the other into a power
outlet.
10
Step 2 Press the power button at the front for three seconds to power on.
3 sec
36W
10
10
10
LED indicator
LED behavior Status description
Off Powered off
Flashing white Powering on/off
Solid white Standby
Flashing blue Searching for USB-C IN source (e.g. laptop)
Solid blue Connected to USB-C IN source (e.g. laptop)
Flashing green Searching for HDMI 2.1 IN source (e.g. gaming console/PC)
Solid green Connected to HDMI 2.1 IN source (e.g. gaming console/PC)
5. Switching input source
Press the round button to switch the input source of your main display (OUT1). Once the source
is switched to USB-C, the LED turns blue. When switching to HDMI 2.1, the LED turns green.
36W
10
10
10

6
Other ports
USB-C 3.2
Connect any USB-C compatible devices to the USB-C 3.2 port. The port provides 36W charging
and data transfer speeds of 10 Gbps.
36W
10
10
10
36W
10 Gbps
USB-A 3.2
The product features a total of three USB-A 3.2 ports, supporting 7.5W charging and data
transfer speeds of 10 Gbps.
10
36W
10
10
10
7.5 W
10 Gbps
USB-A 2.0
Connect your keyboard & mouse to the USB-A 2.0 port. The port supports data transfer speeds
of 480 Mbps.
10
480 Mbps