BenQ VZ Series User manual

VZ Series
LCD Monitor
User Manual

2
Copyright
Copyright © 2014 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specically disclaims any warranties, merchantability or tness
for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication
and to make changes from time to time in the contents hereof without obligation of BenQ
Corporation to notify any person of such revision or changes.
The performance of icker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for icker-free models only.)
Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose you to
dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as
dropping or mishandling occurs, contact qualied service personnel for servicing.
Safety
Please follow these safety instructions for best performance, and long life for your monitor.
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The socket
outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you are
not sure of the type of power available, consult your dealer or local power company.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must be
used.
Care And Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked
or covered. Your monitor should never be placed near or over a radiator or heat source, or in a
built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.

3
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration
to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate
goal to achieve a low-carbon society. Besides meeting international regulatory requirement and
standards pertaining to environmental management, BenQ has spared no efforts in pushing our
initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing,
packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-
friendly design highlights of each product, hoping to ensure that consumers make informed green
choices at purchase. Check out BenQ’s CSR Website at http://csr.BenQ.com/ for more details on
BenQ’s environmental commitments and achievements.

4
Table of Contents
Copyright................................................................................................................ 2
Disclaimer .............................................................................................................. 2
Servicing.................................................................................................................. 2
Safety ....................................................................................................................... 2
Care And Cleaning ............................................................................................... 2
BenQ ecoFACTS .................................................................................................. 3
Box contents ......................................................................................................... 5
Installation .............................................................................................................. 6
Attach the monitor stand...............................................................................................................6
Cleaning..............................................................................................................................................7
Adjusting viewing angle...................................................................................................................7
Connecting the monitor.................................................................................................................8
Removing the monitor stand.........................................................................................................9
The control panel............................................................................................... 10
Source / Auto / Exit ...................................................................................................................... 10
ECO / - ............................................................................................................................................ 10
Volume / + ...................................................................................................................................... 10
4:3 or wide / +............................................................................................................................... 10
Menu / Enter................................................................................................................................... 10
Power............................................................................................................................................... 10
Basic OSD menu operation ........................................................................................................ 11
Power LED indicator.................................................................................................................... 11
Menu introduction..............................................................................................12
Getting the most from your BenQ monitor................................................14
How to install the monitor on a new computer ................................................................... 15
How to upgrade the monitor on an existing computer....................................................... 16
How to install on Windows 8 (8.1) system............................................................................. 17
How to install on Windows 7 system ...................................................................................... 18
Troubleshooting .................................................................................................. 19
Need more help?........................................................................................................................... 20
Specication......................................................................................................... 21
VZ2250............................................................................................................................................ 21
VZ2350............................................................................................................................................ 22
VZ2350HM..................................................................................................................................... 23
Preset display modes ......................................................................................... 24
Plug & Play DDC2B feature.............................................................................. 24

5
Box contents
When unpacking please check you have the following items. If any are missing or damaged, please
contact the place of purchase for a replacement.
LCD Monitor
CD-ROM Monitor Base
Power Cable D-Sub Cable DVI Cable HDMI Cable
• *: Optional accessory.
• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region. For cables that are not supplied with your product, you can purchase them
separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The tted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.

6
Installation
• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to
the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on
the purchased model.
• Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Attach the monitor stand
1. Protect the monitor and screen by clearing a at open area on your desk and placing a soft item
like the monitor packaging bag on the desk for padding.
2. Gently lay the screen face down on a at clean padded surface.
3. Orient and align the stand base socket with the end of the stand arm, then push them together
until they click and lock into place.
4. Carefully lift the monitor, turn it over and place it upright on its stand on a at even surface.
You should position the monitor and angle the screen to minimize unwanted reections from other light
sources.

7
Cleaning
Please disconnect the power cord before cleaning the product.
Clean the cabinet regularly with a cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be
too rough as it will scratch the screen surface.
Adjusting viewing angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the
monitor's angle to your own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle. You are
able to adjust the monitor's angle from 0° ~ 20°.
0°20°
~
Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.

8
Connecting the monitor
VZ2250/VZ2350
134
VZ2350HM
1234 5
No. Description
1AC power input jack
2HDMI socket
3 DVI-D socket
4D-Sub socket
5Audio Line In
1. To protect equipment, always turn off the PC and LCD monitor before connecting.
2. Connect the plug of the D-Sub cable (at the end without the ferrite lter) to the monitor video
socket. Connect the other end of the cable (at the end with the ferrite lter) to the computer
video socket.
3. (Optional – Requires a video card with DVI port) - Connect one end of the DVI cable to the back
of the monitor and connect the other end to the computer’s DVI port.
4. Turn on your monitor and computer. If your monitor displays an image, installation is complete.
If it does not display an image, please refer to “Troubleshooting” on 19.

9
Removing the monitor stand
1. Turn off the monitor and the power before unplugging the power cable. Turn off the computer
before unplugging the monitor signal cable.
2. Protect the monitor and screen by clearing a at open area on your desk and placing a soft item
like a towel on the desk for padding, before laying the screen face down on a at clean padded
surface.
3. Remove the monitor stand.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.

10
The control panel
12345
VZ2250 / VZ2350 VZ2350HM
No. Description No. Description
1Source / Auto / Exit 1Source / Auto / Exit
2ECO / - 2ECO / -
3 4:3 or wide / + 3 Volume / +
4Menu / Enter 4Menu / Enter
5Power 5Power
Source / Auto / Exit
• Press and hold the AUTO key for 3 serconds to adjusts vertical position, phase, horizontal
position and pixel clock automatically.
• Press the AUTO key to switch to a desired input source, and conrm with the MENU key.
• When in the OSD menu, press to exit.
ECO / -
• By default, the key is the hot key for ECO.
• When in the OSD menu, press for Down/Decrease adjustment.
Volume / +
• By default, the key is the hot key for Volume.
• When the input source is HDMI, press to select the audio source, and conrm with the MENU
key.
• When in the OSD menu, press for Up/Increase adjustment.
4:3 or wide / +
• By default, the key is the hot key for 4:3 or wide image aspect ratio. (Not available if the screen
size is 4:3 or the input signal resolution is wide already.)
• When in the OSD menu, press for Up/Increase adjustment.
Menu / Enter
• Press to display the OSD menu.
• When in the OSD menu, press to conrm the selection.
Power
Press the button to turn on / off the monitor.

11
Basic OSD menu operation
• Press the MENU button to activate the OSD menu.
• Press -or +to navigate through the menu options. Once the desired option is highlighted, press
the MENU key to conrm the selection.
Press -or +to change the settings of the selected function.
Press MENU key to save the new setting and exit the current function. Press -or +to select
another function in sub-menu.
Press AUTO to exit. If you want to adjust any other function, repeat the previous steps.
• OSD Lock: To lock the OSD, press and hold the MENU key while the monitor is off and then
press the key to turn the monitor on. To unlock the OSD, press and hold the MENU button
while the monitor is off and then press the key to turn the monitor on.
• If the product screen size is 4:3 or input signal resolution is wide, the Image Ratio is disabled.
• When DCR is on and there is no OSD menu, press the -key is available to adjust ECO and will set DCR to
off.
Power LED indicator
LED indicator System status
Blue The monitor is powered on.
Orange The monitor is in Standby mode.

12
Menu introduction
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be disabled
and the corresponding OSD icons will disappear.
Main menu Function Range
Luminance Contrast Adjusts the degree of difference between
darkness and lightness.
0-100
Brightness Adjusts the balance between light and dark shades. 0-100
Eco mode Select a picture mode that best suits the type of
images shown on the screen.
• Standard
• Text
• Internet
• Game
• Movie
• Sports
DCR Sets dynamic contrast ratio. • On
• Off
AMA
(for models
with HDMI
inputs)
Improves the gray level response time of the LCD
panel.
• Premium
• High
• Off
Image
Setup
Clock Adjusts the pixel clock frequency timing to
synchronize with the analog input video signal.
0-100
Phase Adjusts the pixel clock phase timing to
synchronize with the analog input video signal.
0-100
H. Position Adjusts the horizontal position of the screen
image.
0-100
V. Position Adjusts the vertical position of the screen image. 0-100
Image Ratio This feature is provided to allow aspect ratios
other than 16:9 to be displayed without geometric
distortion.
• Wide
• 4:3

13
Main menu Function Range
Color
Temp.
Warm Applies a warm tint to the image and is factory
pre-set to the news print standard white color.
Normal Allows video and still photographs to be viewed
with natural coloring.
Cool Applies a cool tint to the image and is factory
pre-set to the PC industry standard white color.
User The blend of the Red, Green and Blue primary
colors can be altered to change the color tint of
the image. Go to the succeeding R (red), G
(green), and B (blue) menus to change the settings.
Decreasing one or more of the colors will reduce
their respective inuence on the color tint of the
image. (e.g. if you reduce the Blue level the image
will gradually take on a yellowish tint. If you
reduce Green, the image will become a magenta
tint.)
• Red
• Green
• Blue
sRGB Recall sRGB Color Temperature from EEPROM.
OSD Setup H. Position Adjusts the horizontal position of the OSD menu. 0-100
V. Position Adjusts the vertical position of the OSD menu. 0-100
Timeout Adjusts the display time of the OSD menu. 5-100
Language Sets the OSD menu language. • English
• Español
• Français
• Português
• Русский
• 简体中文
• 繁體中文
• 한국어
Extra Input Select Use this to change the input to that appropriate to
your video cable connection type.
• D-Sub
• DVI
• HDMI
(selected
models only)
DDC/CI Allows the monitor settings to be set through the
software on the PC.
• On
• Off
Reset Resets all mode, color and geometry settings to
the factory default values.
Information Displays the current monitor property settings. • Resolution
• H.
Frequency
• V.
Frequency

14
Getting the most from your BenQ monitor
To gain the most benet from your new BenQ LCD monitor, you should install the custom BenQ
LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will determine
which process you need to follow to successfully install the BenQ LCD Monitor driver software.
These circumstances relate to which version of Microsoft Windows you are using, and whether you
are connecting the monitor and installing the software onto a new computer (without existing
monitor driver software), or whether you are upgrading an existing installation (which already has
existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different) hardware,
and will launch its Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click the
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor
model. Further details and step-by-step instructions for either an automatic (new) or upgrade
(existing) installation, see:
• "How to install the monitor on a new computer" on 15.
• "How to upgrade the monitor on an existing computer" on 16.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specication label on the back of the monitor.

15
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This instruction
is only suitable for a computer which has never been used before, and for which the BenQ LCD
Monitor is the rst ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for "How to upgrade the monitor on an existing computer" on
16.
1. Follow the instructions in "Installation" on 6.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware
Device Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to conrm that the wizard has selected the correct name of your monitor and click Next.
6. Click Finish.
7. Restart the computer.
To nd the suitable driver les for the purchased model, refer to the following table.
Driver les Suitable models
VZ2250 VZ2250
VZ2350 VZ2350 / VZ2350HM

16
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver software on
your Microsoft Windows computer. It is currently tested as compatible for Windows 8.1, Windows
8, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information le (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting
Windows install the corresponding driver les from the CD. You need only steer it in the right
direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you
through the le selection and installation process.
See:
• "How to install on Windows 8 (8.1) system" on 17.
• "How to install on Windows 7 system" on 18.

17
How to install on Windows 8 (8.1) system
1. Open Display Properties.
Move the cursor to the lower-right of the screen or press the Windows + Cbuttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for
driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver les to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.

18
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click
the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for
driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next. This
will copy and install the appropriate monitor driver les to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.

19
Troubleshooting
The power LED indicator is not on.
• Make the power cord is properly connected to a grounded power outlet and the monitor.
• Make sure you have pressed the key.
The image is blurred.
• Read the instructions in "Preset display modes" on 24, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
• Remove the extension cable for the test. It is normal for blurring to occur due to
conduction losses in extension cables. You can minimize these losses by using an extension
cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions in "Preset display modes" on 24. Select the native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one
or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration. It has a yellow, blue or pink appearance.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
No image can be seen.
If the LED is illuminated in blue and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read "Preset display modes" on 24.
Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button
on the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.

20
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, ashes or ickers.
Read the instructions in "Preset display modes" on 24, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor
running at its native resolution. To have the optimal display performance of each type of
input sources, you can use the Image Ratio function to set a proper aspect ratio for the
input sources. See "Image Ratio" on 12 for details.
The image is displaced in one direction.
Read the instructions in "Preset display modes" on 24, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
No sound can be heard from the built-in speakers (for models with speakers only):
• Check whether Line In is properly connected.
• Increase the volume (volume may be muted or too low).
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or e-mail
us at: [email protected].