
8. Warranty & Returns
In the unlikely event you are having an issue with one of our batteries we have
developed a straightforward warranty & return policy which includes the following:
●For all returns or warranty claims contactsupport@bigbattery.com.
●30-day money back guarantee.Returns of undamaged batteries unrelated to warranty
claims may be issued full refunds less a 20% restocking fee.
●We have a10-year warrantyon all new batteries. For more information, visit the Policies
page at BigBattery.com.
●We offer a 30-day warranty on all cells, accessories & complimentary products
(Anderson connectors, wires, chargers, etc.).
●Warranty only applies to original owner (non-transferable).
●Warranties can be used for an exchange of a component only once per component.
●Operating the battery outside of acceptable parameters, according to our listed battery
specs (ref. Section 3.1) will void your warranty.
●Example: Using an incorrect charger may exceed max. charging voltage
specifications.
●WARNING: Make sure to use the appropriate charger for your battery.
●Customer pays return shipping on returns or warrantied component inspections initiated
after the first 30 days of ownership. Please note some battery returns may require
special documentation and packaging, and these instances will encounter extra fees.
This is to correctly comply with lithium battery shipping regulations.
●If you have a quality issue with a product, pleasecontact our support teamto help
properly diagnose the problem. If the product you receive does not meet our rigorous
quality standards, then we will issue you a replacement component or fix the original at
no additional cost. Replacement batteries or components will only be sent after we have
received your returned battery or component and finished an inspection to determine the
cause of any problems. BigBattery is not responsible for return shipping.
●DIY modifications or damage due to gross negligence or abuse are not covered by the
warranty.
For all returns, please mail your package in a traceable method to the address below. Include
a note with your name, your order number and describing your situation and/or request.
BigBattery Inc.
Technical Support Team
support@bigbattery.com
(818) 280-3091, ext. 1005
9667 Owensmouth Ave., Suite 105
Chatsworth, California 91311
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Need Further Assistance?
Email us @ Support@BigBattery.com (OR) Call us @ # (818) 280-3091.