Bissell Pro Heat Pro-Tech BS-7920F Programming manual

Troubleshooting
Bissell ProHeat Protech BS-7920F
CONTENTS PAGE
Consumer states unit will not spray to the floor and no spray
from the upholstery tool…………………………………………………….Page 2
Consumer states unit will spray through the hose, but not to
the floor…………………………………………………………………………Page 8
Consumer states unit will spray at the floor, but not through the
upholstery hose………………………………………………………………Page 10
Consumer states flow indicator will not spin but water is spraying
out at the floor………………………………………………………………...Page 11
Consumer states unit is releasing too much solution or only
Shampoo……………………………………………………………………….Page 14
Consumer states unit will not release any shampoo…………………….Page 15
Consumer states no or low suction…………………….…………………..Page 17
Consumer states no suction through the upholstery hose but does
have suction at the floor…………………………………..………………......Page 21
Consumer states the water that is sprayed out is not hot…………....…Page 23
Consumer states the brush will not turn…………………………………..Page 24
Consumer states the unit has no power……………………………………Page 25
Consumer states the unit drags on carpet………………………………..Page 26
Consumer States the Tank-In-Tank is leaking at the black plate
on the bottom of the tank…………………………………………………..…Page 27
Consumer states unit is very noisy…………………………………….….Page 28

Prepared by Monique Lania 2Call Servicing Guide ProHeat Protech 7920F
Consumer states unit will not spray to the floor and no spray from the
upholstery tool
Solution 1:
Solution 2:
Yes
Yes
Remove SmartMix bottle from unit
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and
fill SmartMix bottle (solution bottle)
with Bissell Solution
,
p
roblem solved
Advise customer to call Bissell Free
Call 1800 number again and press
option 3 for spare parts and order
replacement SmartMix bottle
Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
Yes
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X valve?
Yes, proceed to solution 2 No, X valve may be blocked internally. Advise customer to call Bissell
Free Call 1800 number again and press Option 3 for spare parts and
order replacement Tank-Tank assembly
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
No
The neck of the SmartMix bottle may be
undersized, therefore the cap will not make
proper contact with the unit.
Check the black and red tank gasket on the SmartMix bottle cap
and on the bottom of the Tank-in-Tank. Is gasket lodged in base
of unit or has it been lost?

Prepared by Monique Lania 3Call Servicing Guide ProHeat Protech 7920F
Solution 2:
Using a Phillips head screwdriver, tighten the 3 screws which
hold the black plate to the bottom of the Tank-In-Tank
Yes, Advise customer to call Bissell Free Call 1800
number again and press Option 3 for spare parts
and order re
p
lacement Tank-In-Tank Assembl
y
Remove the Tank-Tank Assembly from the machine
Empty the contents of water from the Tank-In-Tank Assembly
Turn the Tank-in-Tank upside down. You will see a black plate attached to the bottom of the Tank-in-Tank
Fill the Tank-In-Tank with water and place it back into machine, does unit spray now?
No, proceed to solution 3

Prepared by Monique Lania 4Call Servicing Guide ProHeat Protech 7920F
Solution 3:
No
How?
Yes, proceed to solution 4
Check pump belt to make sure it is in place
Is the brush rotating?
Remove Belt Access door (on right hand side of unit, next to Ready Tools dial) by inserting a flat
head screw driver into the slot nearest to the handle and gently pulling the access door off.
Turn the machine on its side so that the belt access area is facing upwards
On the bottom of the machine, near the belt access area there is a red retainer plate that holds the
black brush arm and the brush in place. With a Phillips head screw driver remove the screw
located
j
ust above the red
p
late.
Remove the black brush arm and remove the toothed brush belt from the
brush and the brush from the red pulley.
Locate the pump belt, is it broken or damaged?
Yes, order replacement pump beltNo, Is the brush assembly damaged, or full of debris?
Remove the tank-in-tank assembly and the SmartMix bottle and set aside.
Yes, remove debris and hair with soft cloth and scissors or
order replacement brush assembly if appropriate
No, is pully damaged?
Yes, refer customer to an Authorized Service CentreNo, proceed to
solution 4

Prepared by Monique Lania 5Call Servicing Guide ProHeat Protech 7920F
Solution 4:
Does water spray through the hose with the attachment off?
Yes, proceed to solution 5 No, refer consumer to an Authorized Service Center

Prepared by Monique Lania 6Call Servicing Guide ProHeat Protech 7920F
Solution 5:
The unit may have lost prime.
Turn unit off and hold the trigger in for 30 seconds
Yes
How?
No
No, refer customer
to an Authorized
Service Centre
No, proceed to solution 5 Yes, problem solved
Yes, pour hot tap water (½ - 1
cup) into the flow indicator
Let the unit sit for about 30 seconds. Put flow
indicator cap on. Turn unit on. Does water came out
through to the floor now?
Squeeze and release the trigger, does the trigger spring back when released?
No, Refer consumer to an
A
uthorized Service Cente
r
Check the square valve on unit
Switch the unit on. Manually press the trigger
Use screw driver to remove screws in upper
handle. Remove the upper handle of the unit
No, order Advise
customer to call Bissell
Free Call 1800 number
again and press option 3
for spare parts and
replacement handle
Yes, proceed to
solution 6
Fill tank-in-tank with hot water and replace in unit
Turn unit on. Remove the cap from the flow indicator located on
the left hand side of the tank-in-tank assembly. Does water come
through the flow indicator when the trigger is pressed?
Inspect handle, is the push rod moving in
relationship to the trigger.
Yes, re-install
handle
Place a towel under the
machine or make sure the
machine is on a surface that
would not be damaged by
water
Is the square valve is in place?

Prepared by Monique Lania 7Call Servicing Guide ProHeat Protech 7920F
Solution 6:
Remove any debris on the spray tips located at bottom of unit with a soft
brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
Yes, problem solved
Turn unit off
No, refer customer to an Authorized Service Centre

Prepared by Monique Lania 8Call Servicing Guide ProHeat Protech 7920F
Consumer states unit will spray through the hose, but not to the floor.
Solution 1:
The unit may have lost prime.
Turn unit off and hold the trigger in for 30 seconds
Yes
How?
No
No, refer to
authorized service
centre No, proceed to solution 2 Yes, problem solved
Yes, pour hot tap water (½ - 1
cup) into the flow indicator
Let the unit sit for about 30 seconds. Put flow
indicator cap on. Turn unit on. Does water came out
through to the floor now?
Squeeze and release the trigger, does the trigger spring back when released?
No, refer consumer to an
A
uthorized Service Cente
r
Check the square valve on unit
Switch the unit on. Manually press the trigger
Use screw driver to remove screws in upper
handle. Remove the upper handle of the unit
No, Advise customer to
call Bissell Free Call
1800 number again and
press option 3 for spare
parts and order
replacement handle
Yes, proceed to
solution 2
Fill tank-in-tank with hot water and replace in unit
Turn unit on. Remove the cap from the flow indicator located on
the left hand side of the tank-in-tank assembly. Does water come
through the flow indicator when the trigger is pressed?
Inspect handle, is the push rod moving in
relationship to the trigger.
Yes, re-install
handle
Place a towel under the
machine or make sure the
machine is on a surface that
would not be damaged by
water
Is the square valve in place?

Prepared by Monique Lania 9Call Servicing Guide ProHeat Protech 7920F
Solution 2:
Remove any debris on the spray tips located at bottom of unit with a soft
brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
Yes, problem solved
Turn unit off
No, heating element may be clogged. This is
caused if machine is not flushed out after use.
When solution is not flushed out and is left to sit in
machine it turns into a powder like substance and
clogs machine. Send consumer a Service &
Maintenance CD ROM or hard copy and refer to
authorized service centre

Prepared by Monique Lania 10 Call Servicing Guide ProHeat Protech 7920F
Consumer states unit will spray at the floor, but not through the upholstery
hose.
Solution 1:
Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now?
No
Clean out the spray tip with the end of an unfolded paper clip.
Does the unit spray now?
No, stretch the hose out and give it a few
light tugs to release any kinks in the internal
water su
pp
l
y
hose. Does it s
p
ra
y
now?
No, refer customer to an
Authorized Service Centre Yes, problem solved
Yes, Advise customer to call Bissell
Free Call 1800 number again and
press option 3 for spare parts and
order replacement upholstery tool
Yes, problem solved