Bissell ProHeat 2X Select BS-9400F Operating instructions

Troubleshooting
Bissell ProHeat 2X Select BS-9400F
CONTENTS PAGE
Consumer states unit will not spray to the floor and no spray
from the upholstery tool…………………………………………………….Page 2
Consumer states no or low suction…………………….…………………..Page 8
Consumer states unit will spray through the hose, but not to
the floor…………………………………………………………………………Page 11
Consumer states unit will spray at the floor, but not through the
upholstery hose………………………………………………………………Page 12
Consumer states unit is releasing too much solution or only
Shampoo……………………………………………………………………….Page 13
Consumer states unit will not release any shampoo…………………….Page 14
Consumer states no suction through the upholstery hose but does
have suction at the floor…………………………………..………………......Page 16
Consumer states the water that is sprayed out is not hot…………....…Page 17
Consumer states the brush roller will not turn…………………………...Page 18
Consumer states the unit has no power……………………………………Page 21
Consumer states the unit drags on carpet………………………………..Page 22
Consumer States the Tank-In-Tank is leaking at base of the
tank……………………………………………………………………...………Page 23
Consumer states unit is very noisy…………………………………….….Page 24

Prepared by Monique Lania 2Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit will not spray to the floor and no spray from the
upholstery tool
Solution 1:
Solution 1:
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty
water and needs to be emptied and refilled with clean water, or bumping an object or moving machine
back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut
off mechanism over the hole where red Lint Filter Basket sits to prevent water getting into motor area.
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket
inside and remove any debris from the red lint filter basket (it can be removed and rinsed in hot tap
water if necessary). Is there spray now?
No, proceed to Solution 2 Yes, problem solved

Prepared by Monique Lania 3Call Servicing Guide ProHeat 2X 9400F.doc
Solution 2:
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and
fill SmartMix bottle (solution bottle)
with Bissell Solution, problem solved
Yes
Tank-in-Tank may not be seated in machine
completely. Switch power switch OFF (O).
The Pump may have lost prime
To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute.
Ensure Tank Lid is securely hooked into grove on front lip
of Tank and lock into place by lifting grey latch located on
back of Tank over and down until it ‘clicks’ into
p
lace.
Remove Tank-in-Tank Assembly from machine.
NoYes, problem solved
Yes, problem solved
Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now?
No, process to Solution 3

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Solution 3:
Solution 2:
Yes
Yes
Remove SmartMix bottle from unit
Advise customer to call Bissell Free
Call 1800 number again and press
Option 4 for spare parts and order
replacement SmartMix bottle
Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X valve?
Yes, proceed to solution 4 No, X valve may be blocked internally. Advise customer to call Bissell
Free Call 1800 number again and press Option 4 for spare parts and
order replacement Tank-Tank assembly
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
No
The neck of the SmartMix bottle may be
undersized, therefore the cap will not make
proper contact with the unit.
Check the black and red tank gasket on the SmartMix bottle
cap and on the bottom of the Tank-in-Tank. Is gasket lodged in
base of unit or has it been lost?

Prepared by Monique Lania 5Call Servicing Guide ProHeat 2X 9400F.doc
Solution 4:
How?
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards.
Making sure the cord side of the machine is facing down
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to
drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the
Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Check Small Brush Belt to ensure it is in place

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Locate the Small Brush Belt, has it come off the Brush end?
Yes, refit by reversing the steps above. If the
small Brush Belt is damaged or broken advise
customer to call Bissell Free Call 1800 number
again and press Option 4 for spare parts and
order replacement small Brush Belt
No, is Brush Assembly damaged, or full of debris?
Yes, remove debris and hair with soft cloth and scissors or order replacement
brush assembly if appropriate. Brush Rolls can be removed by pulling them
off the metal rods and replaced by placing them back onto the rods, making
sure one washer is on each of the rollers prior to sliding onto the rod. Be sure
to let the rod slide through the bushing to ensure proper fit. Replace end cap
by reversing the steps above, Does is spray now?
Yes, problem solved
No, replace end cap by
reversing the steps above
and proceed to Solution 4
No, proceed to Solution 5

Prepared by Monique Lania 7Call Servicing Guide ProHeat 2X 9400F.doc
Solution 5:
How?
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards.
Making sure the cord side of the machine is facing upwards.
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to
drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Large Brush Belt, has it come off the Brush end?
Yes, refit by re-attaching the Large belt on the cogs of the
lower (bottom) brush roller.
No, is the Large Brush Belt damaged or broken?
Yes, Advise customer
to call Bissell Free
Call 1800 number
again and press
Option 4 for spare
parts and order
replacement large
Brush Belt
No, refit belt and
replace end cap
as and refer
customer to
nearest Bissell
Authorised Service
Centre
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the
Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Check Large Brush Belt to ensure it is in place
Pla
ce Small belt over front (top) brush roller and metal cog.
Place black Pivot Arm in place and screw in place using the
silver screw
Re-attach clear end cap using the 2 black screws

Prepared by Monique Lania 8Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states no or low suction
Solution 1:
Ensure Diverter Knob located on Tank is switched to the correct setting ‘Hose Attachments if you
are using the upholstery hose or ‘Floor Cleaning’ if you are cleaning the floor. Is there suction now?
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty
water and needs to be emptied and refilled with clean water, or bumping an object or moving machine
back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut
off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area.
No Yes, problem solved
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket
inside Tank Lid as mentioned above. Is there suction now?
No, proceed to Solution 2 Yes, problem solved

Prepared by Monique Lania 9Call Servicing Guide ProHeat 2X 9400F.doc
Solution 2:
Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from
unit. Is the lid or tank damaged?
No
Ensure Tank Lid is securely attached to tank as this is where all
the suction is and it depends on it being air tight
Yes, problem solved
How do you attach Tank Lid to tank?
Once Tank is closed and air tight, place Tank into its position on the machine and ensure it is
sitting securely to ensure it is air tight. Turn on machine, is there suction now?
Once the lid is in a secure locked-in position, Lift grey latch on back of tank up and over clear
knob and push down on grey latch till it ‘clicks’ and is securely locked into place
Yes, advise customer to call Bissell Free Call 1800 number again and press
Option 4 for spare parts and order replacement Tank-in-Tank Assembly
Start with lid off (may need to lift grey latch at back of tank to remove lid). Then place front ‘T’
shaped clear nozzle onto front lip of Tank in a upward-lock-in motion (**This must be done first).
No, proceed to solution 3

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Solution 3:
Remove the tank-in-tank assembly from the unit
How?
Remove Tank Lid from Tank
Pull and lift grey latch on back of Tank to unlatch and remove tank lid.
How?
Using your finger tips, remove any debris from the red Lint Filter Basket and rinse red Lint Filter in
hot tap water and a mild detergent so that it is clean
Pull red plastic flap up and hold it away from red Lint Filter with one hand. Then with your other hand
lift small tab on the side of the red Lint Filter Basket to remove red Lint Filter Basket from Tank Lid
No, Refer customer to Authorised Service Centre
Place red Lint Filter Basket back in its position in the Tank Lid, ensuring it is securely in place with
no gaps around it so that it is air tight. Is there suction now?
Yes, problem solved
Place Tank Lid upside down and remove red Lint Filter basket located inside lid on the left hand side

Prepared by Monique Lania 11 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit will spray through the hose, but not to the floor.
Solution 1:
Solution 2:
Remove any debris on the spray tips located at bottom of unit with a soft
brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
Yes, problem solved
Turn unit off
No, heating element may be clogged. This is
caused if machine is not flushed out after use.
When solution is not flushed out and is left to sit in
machine it turns into a powder like substance and
clogs machine. Send consumer a Service &
Maintenance CD ROM or hard copy and refer
them to nearest Bissell
authorized service centre
The Pump may have lost prime
To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute.
Yes, problem solved
Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now?
No, process to Solution 2

Prepared by Monique Lania 12 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit will spray at the floor, but not through the upholstery
hose.
Solution 1:
Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now?
No
Clean out the spray tip with the end of an unfolded paper clip.
Does the unit spray now?
No, stretch the hose out and give it a few
light tugs to release any kinks in the internal
water su
pp
l
y
hose. Does it s
p
ra
y
now?
No, refer customer to an
Authorized Service Centre Yes, problem solved
Yes, Advise to run tool through hot tap
water and if still does not spray through too
advise customer to call Bissell Free Call
1800 number again and press Option 4 for
spare parts and order replacement
upholstery tool
Yes, problem solved

Prepared by Monique Lania 13 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit is releasing too much solution or only shampoo.
Solution 1:
Yes
No
Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE:
Some O rings are detachable and need to fit over the straw; others are molded to the cap
No, Fit O ring securely, problem solved
Check the black and red tank gasket on the SmartMix bottle cap and
on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit
or has it been lost?
No, refer customer to an
Authorized Service Centre
Yes, reattach gasket by pushing the red rounded portion over the lip of
the solution tank insert or order new gasket if appropriate, problem solved

Prepared by Monique Lania 14 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit will not release any shampoo
Solution 1:
No
Remedy
Yes
Does the SmartMix Knob (located next to SmartMix solution bottle) function properly?
Is there liquid in the SmartMix reservoir (where the
SmartMix bottle sits in the unit)?
Is the red O shaped ring on the SmartMix Cap Insert
fitted securely over the cap insert & straw? ** NOTE:
Some O rings are detachable and need to fit over the
straw, others are molded to the cap).
No, Fit O ring securely, problem
solved
Yes, remove SmartMix bottle (solution tank) from unit
Yes, the neck of the SmartMix
bottle may be undersized, therefore
the cap will not make proper
contact with the unit
No, proceed to solution 2
Remedy
Advise customer to call Bissell Free
Call 1800 number again and press
Option 4 for spare parts and order
replacement SmartMix bottle
No, Refer customer to an
Authorized service centre Yes, problem solved
SmartMix knob may have been forced too
far counter-clockwise past “Rinse” setting
Force the knob clockwise past hi traffic. This
should reset the knob. Turn unit on. Does it
release shampoo now?

Prepared by Monique Lania 15 Call Servicing Guide ProHeat 2X 9400F.doc
Solution 2:
Turn the unit on
Yes, problem solved
YesNo
Reattach gasket by pushing the red rounded
portion over the black lip of the SmartMix bottle
or order new gasket if appropriate, problem
solved
Fill the Tank- in-Tank Assembly with hot (not boiling)
water and place in unit
Check the black and red tank gasket on the SmartMix bottle cap. Is the
gasket lodged in base of unit or has it been lost?
Remove the SmartMix bottle from the unit
Set the SmartMix dial to “Rinse” setting
**Note: If the units stopped spraying, turn off the unit, press trigger for 30
seconds, turn unit back on, and it should spray again.
Press the trigger and flip the SmartMix knob back and forth from “Rinse”
setting to “High Traffic” 4 times. Stop on ‘High Traffic’ setting
Firmly install the SmartMix bottle and continue to press the trigger for 1minute
No, refer to an Authorized Service Center
** NOTE: If consumer is in the middle of cleaning the carpet and unit is still not releasing shampoo
replace the shampoo in the SmartMix bottle with water, set SmartMix knob on “Rinse” setting and
add 120ml Bissell formula to the water in the Tank-in-Tank.
When finished cleaning fill the tank-in-tank with water only and flush out the system.
This can be done by using the machine to clean a flat hard surface such as concrete.
Does the unit spray shampoo now? (You should see bubbles)

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Consumer states no suction through the upholstery hose but does have
suction at the floor.
Solution 1:
Yes, problem solved
No, Flick it backwards towards you from ‘Brush’
setting to ‘Suction’ setting. Is there suction now?
On the Turbo brush attachment, is the black slider flicked to ‘Suction’ setting?
No, refer to ‘Low or no suction’ above
Yes, refer to ‘Low or no suction’
above

Prepared by Monique Lania 17 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer reports the water that is sprayed out is not hot.
Solution 1:
Is the machine switched on at the power outlet in the wall?
Allow heater to warm up for about 2 minutes. Is the water
spraying out hot now?
Yes, is the power switch and red heater switch on the unit
switched to ON (l) position?
Yes
** NOTE: The heater will increase the water temperature by
25°f. You should start with hot tap water in the bladder.
Empty the Tank-in-Tank assembly with hot tap water (Not
boiling or water heated in the microwave).
No, refer customer to an Authorized Service CentreYes, problem solved
No, switch the power on, problem solved
No, switch the power switch and red heater switch to ON (l) position, problem solved

Prepared by Monique Lania 18 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states the brush will not turn.
**NOTE: When the machine is in an upright position, the brushes will
automatically stop turning to avoid any damage to the floor. The brushes
will only rotate when the unit is reclined using the detent pedal
**NOTE: Advise customer that the following can lead to brush belt
breakage and it is important that they follow usage instructions carefully to
ensure this does not occur again in the future:
1. When using the unit to clean mats, take care to ensure machine does not catch
on the edge of the mat. Only clean mats that are large enough to clean without
catching edges of the mat.
2. Press trigger only while making a backward pass over floor surface, not while
moving forwards.
3. Ensure hair and debris is removed from the brush as this can place extra
pressure on the brush while it is turning and may lead to belt breakage.
Solution 1:
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove any
foreign object, and then plug the machine back in to reset the circuit breaker. Switch
the
p
ower switch ON
(
I
),
and
p
ush the detent
p
edal
,
does the brush turn now?
Yes, problem solved
The machine is equipped with a circuit breaker that will automatically shut off the
brush if a large or loose object is caught in the brush roll.
No, proceed to Solution 2

Prepared by Monique Lania 19 Call Servicing Guide ProHeat 2X 9400F.doc
Solution 2:
How?
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards.
Making sure the cord side of the machine is facing down
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to
drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Small Brush Belt, has it come off the Brush end?
Yes, refit by reversing the steps above. If the
small Brush Belt is damaged or broken advise
customer to call Bissell Free Call 1800 number
again and press Option 4 for spare parts and
order replacement small Brush Belt
No, is Brush Assembly damaged, or full of debris?
Yes, remove debris and hair with soft cloth and scissors or order replacement
brush assembly if appropriate. Brush Rolls can be removed by pulling them
off the metal rods and replaced by placing them back onto the rods, making
sure one washer is on each of the rollers prior to sliding onto the rod. Be sure
to let the rod slide through the bushing to ensure proper fit. Replace end cap
by reversing the steps above, Does is spray now?
Yes, problem solved
No, replace end cap by
reversing the steps above
and proceed to Solution 4
No, proceed to Solution 3
Check Small Brush Belt to ensure it is in place

Prepared by Monique Lania 20 Call Servicing Guide ProHeat 2X 9400F.doc
Solution 3:
How?
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards.
Making sure the cord side of the machine is facing upwards.
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to
drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Large Brush Belt, has it come off the Brush end?
Yes, refit by re-attaching the Large belt on the cogs of the
lower (bottom) brush roller.
No, is the Large Brush Belt damaged or broken?
Yes, Advise customer
to call Bissell Free
Call 1800 number
again and press
Option 4 for spare
parts and order
replacement large
Brush Belt
No, refit belt and
replace end cap
as and refer
customer to
nearest Bissell
Authorised Service
Centre
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the
Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Check Large Brush Belt to ensure it is in place
Place Small belt over front (top) brush roller and metal cog.
Place black Pivot Arm in place and screw in place using the
silver screw
Re-attach clear end cap using the 2 black screws