Bissell Quickwash BS-1950F Operating instructions

Prepared by Monique Lania 1 Call Servicing Guide QuickWash
1950F.doc
Troubleshooting
Bissell Quickwash BS-1950F
CONTENTS PAGE
Consumer states the handle screw will not attach……………………..…….…Page 2
Consumer states unit will not spray……………..………………….…………..…Page 3
How to change (remove and fit) brush/bare floor attachment………………..Page 9
Consumer states no suction………………………………………………………...Page 10
The unit is not sucking while using bare floor tool………….………………….Page 11
Consumer states no power……..……………………………………………………Page 12
Consumer states the unit is leaking at the spray bar…………………………….Page 13
Consumer states the unit is very noisy…………………………………………….Page 14

Prepared by Monique Lania 2 Call Servicing Guide QuickWash
1950F.doc
Consumer states the handle screw will not attach
Solution 1:
Yes, problem solved
No
Place your free hand on the front of the unit to apply pressure and push down on the handle
firmly to get it in place, while at the same time turning the screw on the back with a
screwdriver. **NOTE: It does require a bit of force. Will the handle screw attach now?
Insert screw into screw hole using a Phillips Head screw driver,
applying downward pressure on the screwdriver to insert the screw.
Does the handle attach now?
Release the ‘Detent Lever’ to lay unit flat on the ground. Turn unit
over so it is face down.
Yes, problem solved No, refer customer to an Authorized Service Centre

Prepared by Monique Lania 3 Call Servicing Guide QuickWash
1950F.doc
Consumer states unit will not spray
Solution 1:
No, proceed to solution 2
Because the unit is gravity fed, the solution tank must be full in order for the unit to spray. Has
the solution tank been refilled?
No, Empty dirty water collection tank and replace back into machineYes, proceed to solution 2
Using the Formula Measuring Cap add two caps full (approximately
85ml) of Bissell solution to the white clean water tank.
Yes, problem solved
Add approximately 1.9L of hot (not boiling) tap water. **Fill only to
fill line. Does unit stray now?

Prepared by Monique Lania 4 Call Servicing Guide QuickWash
1950F.doc
Solution 2:
Yes, problem solvedNo, proceed to solution 3
This machine can get a small air lock in it which can cause the unit not to spray
This air lock is easy to remove
How?
Switch the machine off
There may be a slight air-lock in the machine. You will need to remove the air lock.
Now when you press the trigger as you move backwards over the floor using the machine, the
solution should now spray freely, does it spray now?
How?
Turn the machine of at the power switch and at the plug in the wall. Hold the solution dispensing trigger
(located on the handle) in for 30sec-1min and then release the trigger and switch the machine on

Prepared by Monique Lania 5 Call Servicing Guide QuickWash
1950F.doc
Solution 3:
Turn unit on, does unit spray now?
Yes, problem solvedNo, proceed to solution 4
Make sure the handle screw is in correctly.
How?
The head of the screw should stick out a ½ inch from the outside of the raised screw hole.
**Older units (units made prior to date code J01111) were made without the raised screw
hole. If this is the case, the screw should not be protruding past the back surface of the unit.
Is the handle screwed in correctly?
Yes, proceed to solution 4 No, detach and reassemble handle
How?
Secure by placing one Phillips head screw (supplied) into back of
handle assembly. Tighten with Phillips head screw driver until secure
Slide handle assembly (with quick release cord wrap)
down into lower body until it will go no further.
**NOTE: It does require a lot of force to get it in
correctly

Prepared by Monique Lania 6 Call Servicing Guide QuickWash
1950F.doc
Solution 4:
Lay the unit on the floor, face down with the screw hole facing the ceiling
No, proceed to solution 5 Yes, problem solved
Does the trigger have tension?
Yes, proceed to solution 5 No, remove handle, is it damaged?
Yes, advise customer to call
Bissell Free Call 1800 number
again and press Option 4 for
spare parts and order
replacement handle
No, Ensure handle is assembled correctly.
How?
Put pressure on the screw to get it to fully thread into the unit. For units
without the raised screw hole, the screw needs to be aligned perfectly
strai
g
ht and then ti
g
htened into the unit. Does the unit s
pr
a
y
now?

Prepared by Monique Lania 7 Call Servicing Guide QuickWash
1950F.doc
Solution 5:
On the black cap insert on the solution tank push up on the black valve (marked with an X) with
your index finger. Does water come through?
Yes No, advise customer to call Bissell Free Call
1800 number again and press Option 4 for
spare parts and order a replacement dirty
water (collection) tank
When replacing the black insert cap back into the solution tank ensure the open end of the black curved tube on
the insert is pointing toward the center, front of the solution tank. A keyed insert on the cap and tank should guide
the tube for proper placement.
**NOTE: Units made prior to date code J01032 did not have this keyed insert. The consumer will need to manually
align the tube into the tank. Is the water now coming through the cap insert when the X valve is pressed?
No
Soak cap insert in warm water for 30 minutes. After soaking replace cap. Is
water now coming through the cap insert when the X valve is pressed in?
Yes, problem solved
No Yes, problem solved
Proceed to solution 6
Remove the solution tank from the machine
Remove the black plastic cap insert from the bottom of the solution tank
Remove the black plastic cap insert from the bottom of the solution tank

Prepared by Monique Lania 8 Call Servicing Guide QuickWash
1950F.doc
Solution 6:
Is the hole free of any clogs or debris?
Yes
Yes No, clean out the hole with a paper
clip. Does unit spray now?
Yes, problem solved
Yes, problem solved No, refer customer to an Authorized Service centre
Check the tiny hole marked ‘vent hole’ (at the top, on the back of the solution tank), holding the solution tank
upright with the black cap insert at the bottom. Is the water level in the solution tank below the hole?
No, tip out solution, making sure it is only filled to
‘full’ on the fill line. Does the unit s
p
ra
y
now?
Yes, problem solved No, refer consumer to an Authorized Service Center
Remove the solution tank from the machine
No, refer customer to an
Authorized Service centre
Clean out the holes on the spray bar with a paper clip. Does the unit spray now?
Check holes on blue spray bar on the base of the unit next to the brush head

Prepared by Monique Lania 9 Call Servicing Guide QuickWash
1950F.doc
How to change (remove and fit) brush/bare floor attachment
Solution 1:
Press detent lever so that machine is laying flat on the ground
Release grey rectangle shaped latches on each side (left & right) of the blue
dirty water collection tank by pulling them in an up and then down motion
Remove the blue dirty water collection
There are two grey pieces of plastic where the brush sits sticking up through 2 holes. Push these
pieces of plastic towards each other with your thumbs and down so that the brush drops down, out
from the base of the bottom of the unit
Now simply place the other attachment on the machine by aligning the grey
plastic tabs into the holes and pushing up to click the attachment in place
**NOTE: The brush (broom like attachment is for use on carpets)
The attachment with the foam and squeegee is for use on bare floors
(
The s
q
uee
g
ee must face towards the front
)

Prepared by Monique Lania 10 Call Servicing Guide QuickWash
1950F.doc
Consumer states no suction
Solution 1:
Solution 2:
Yes, problem solved
No
Empty collection tank, refill solution tank
Remove the dirty water collection tank
Remove any debris in the red rectangular rubber gasket at the
motor intake ** NOTE: Gasket may be black on older models.
Before replacing dirty water collection tank turn the unit on. At
the Motor intake feel for suction. Is there suction?
No, Refer consumer to an Authorized Service Center
Yes, proceed to solution 2
Remove any debris from the black foam filter in the dirty water collection tank
No, remove dirty water tank and re-install, making sure to
follow installation instructions carefully. Turn on unit. Does
unit suck up water now?
No, refer consumer to an Authorized Service Centre
Is the dirty water collection tank damaged?
Yes, problem solved
Check holes on blue spray bar on the base of the unit next to the brush head
Straighten a paper clip and clean out the tiny holes on the spray bar with the
tip of the paper clip to remove debris. Is there suction now?
Yes, advise customer to call Bissell
Free Call 1800 number again and
press Option 4 for spare parts and
order a replacement dirty water
(collection) tank

Prepared by Monique Lania 11 Call Servicing Guide QuickWash
1950F.doc
The unit is not sucking while using bare floor tool
Solution 1:
Solution 2:
Remove floor nozzle attachment
How?
Push tabs on floor tool outwards using your thumbs, remove
debris using a soft cloth. Does bare floor tool look damaged?
No, proceed to solution 2 Yes, advise customer to call Bissell Free Call
1800 number again and press Option 4 for spare
p
arts and
p
roceed to order re
p
lacement floor tool
Attach bare floor tool to unit, ensuring the bare floor tool is not on backwards (black rubber squeegee
should face the front). Is there suctions now? ** NOTE: Consumer should see water going through to
the blue collection tank
Yes, problem solved No, refer consumer to an Authorized Service Center

Prepared by Monique Lania 12 Call Servicing Guide QuickWash
1950F.doc
Consumer states no power
Solution 1:
Try the unit in another outlet that you know is functioning (Has a functioning
appliance in it already). Is the cord plugged into a functioning power outlet?
No, plug unit into a functioning power outlet Yes, refer customer to an Authorized Service centre

Prepared by Monique Lania 13 Call Servicing Guide QuickWash
1950F.doc
Consumer states the unit is leaking at the spray bar
Solution 1:
Remove the handle on the unit and reinstall it.
How?
Slide handle assembly down into the lower body of the unit until it will go no further
Place Phillips head screw into rear of handle assembly making sure the screw for
the handle is aligned properly and going straight into the back of the unit. Use
screwdriver to ti
g
hten. Is the unit still leakin
g
?
No, problem solved Yes, refer customer to an Authorized Service Centre

Prepared by Monique Lania 14 Call Servicing Guide QuickWash
1950F.doc
Consumer states unit is very noisy
Solution 1:
This is quite normal as the unit requires a lot of power to get deep down and extract
all the deeply embedded dirt out of your carpet. However, it has passed all
Australian Electrical Appliance Safety standards including noise level tests.
Also the designers have tried to keep the unit as compact and light weight as
possible and in doing so they have put less insulation in the body of the unit around
the motor, to make the unit smaller which has lead to the unit being quite noisy.
May suggest ear plugs