Blackbe;rry RIM 857 Wireless Handheld r User manual

Installation & Getting
Started Guide
BlackBerry Handheld

Installation & Getting Started Guide
Last revised 03/04/01
Part Number: MAT-MAT-03298-001 Rev. 001
At the time of printing, documentation complies with versions:
Applications 2.1, and Desktop 2.1.
© 2001 Research In Motion Limited. All rights reserved. The BlackBerry
and RIM families of related marks, images and symbols are the
exclusive properties of, and trademarks of Research In Motion Limited.
RIM, Research In Motion - Registered in the Canadian Intellectual
Property Office and U.S. Patent and Trademark Office. Always On,
Always Connected - Registered U.S. Patent and Trademark Office. All
other brands, product names and company names mentioned herein
may be trademarks or registered trademarks of their respective holders.
© Puma Technology, Inc. Puma Technology, the Puma Technology
logo, DSX Technology, the DSX Technology logo, Intellisync, the
Intellisync logo and Intellisync Ready logo are trademarks of Puma
Technology, Inc. that may be registered in some jurisdictions.
Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
Research In Motion Limited
295 Phillip Street,
Waterloo, Ontario, Canada N2L 3W8
Printed In Canada KG0301

FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
WARNING Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

•Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
The RIM 850 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 366A.
IC Class B compliance —This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,”ICES-003 of Industry Canada.
The RIM 857 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 634A.
IC Class B compliance —This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,”ICES-003 of Industry Canada.

Contents
FCC compliance statement (USA)..........................................3
Industry Canada Certification ................................................4
Important safety information........................................................7
RIM 850 Wireless Handheld..................................................10
RIM 857 Wireless Handheld..................................................11
Welcome to your wireless solution ............................................13
About this guide......................................................................14
Other documentation available ............................................15
About version 2.1....................................................................16
Contents of your package......................................................17
System requirements..............................................................17
Getting started................................................................................19
Before you begin .....................................................................19
Beginning to use the handheld .............................................28
Turning the radio on and off.................................................29
Registering with the network................................................30
Activating your account.........................................................32
Forwarding and filtering messages......................................32
Installing the desktop software.............................................36
Sending a test message...........................................................37
Reading your test message....................................................39
Configuring handheld options .............................................40
Summary..................................................................................48
Getting to know your handheld .................................................49
Handheld components...........................................................50
Scrolling through settings......................................................69
Summary and tips...................................................................70
Using the desktop software .........................................................71
Backing up files from handheld to PC.................................71
Loading handheld applications............................................73

Synchronizing PIM.................................................................75
Summary..................................................................................76
Frequently asked questions.........................................................77
Alarm........................................................................................77
Battery.......................................................................................77
Storage......................................................................................78
Home screen ............................................................................79
LCD screen...............................................................................79
Messages...................................................................................80
Punctuation..............................................................................81
Desktop software ....................................................................82
Resetting the handheld ..........................................................82
Specifications..................................................................................83
RIM 850 Wireless Handheld..................................................83
RIM 857 Wireless Handheld..................................................85
Limited Warranty...........................................................................89
Research In Motion Limited Software License Agreement...95
Terms and Conditions............................................................95
Index.................................................................................................99

Important safety information
Please read these safety instructions and the operation
instructions provided in this manual before operating the
handheld or its cradle. Retain these instructions for future use.
Remember to follow any special regulations governing the use of
the handheld and always switch it off in areas where radio
devices are forbidden, or when it may cause interference or
danger. Any safety laws and regulations pertaining to the use of
cell phones and two-way radios will likely apply to your use of
the handheld. We encourage you to follow such laws and
regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which
restrictions on radio transmissions are imposed.
The handheld is not an FAA-approved electronic device for use
on aircraft. Switch off the handheld when in an aircraft. The
effect of the use of the handheld in an aircraft is unknown. Such
use may affect aircraft instrumentation, communication and
performance, may disrupt the network, and may be illegal.

Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have
any questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You
should check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of
the handheld will present any safety issues.
Avoid using the handheld in any environment requiring your
full attention, such as when driving a vehicle. If you need to use
your handheld while driving, have a passenger in the vehicle use
the handheld for you, or find a safe location to halt your vehicle
prior to using the handheld. Do not use the cradle as a means of
storing your handheld while in a vehicle.
WARNING Do not use any cradle or any other accessory or attachment
that is not manufactured by RIM or supplied by RIM or an
authorized RIM accessories supplier. Use of any accessory
or attachment that is not supplied or approved for use by
RIM in conjunction with the handheld is not permitted as it
may cause hazards.
Do not place the handheld or its charging cradle on any unstable
surface, such as a cart, stand, tripod, bracket, or table. It may fall,
causing serious injury to a child or adult, and serious damage to
the handheld.

Use proper care when disposing of your handheld. As the unit
contains a lithium ion cell, neither the handheld nor the lithium
ion cell (nor the external battery) should be disposed of in fire.
Dispose of the handheld containing the lithium ion cell in
accordance with the laws and regulations in your area governing
disposal of such cell types. Similarly, dispose of external batteries
in a responsible manner. Contact RIM if you have any questions
concerning disposal of the handheld, the lithium ion cell, or the
external battery.
The handheld should be operated only from the type of power
source indicated on the marking label. Power supply cords
should be routed so that they are not likely to be walked on or
pinched by items placed upon or against them, paying particular
attention to cords at plugs, convenience receptacles, and the
point where they exit from the handheld or its cradle. Do not
overload wall outlets, extension cords, or integral convenience
receptacles as this can result in a risk of fire or electric shock.
Never push objects of any kind into the handheld or its cradle
through openings as they may short-out parts that could result in
a fire or electric shock. Never spill liquid of any kind on the
handheld or cradle. Do not use the handheld or cradle near water
(for example near a bathtub, or a sink, in a wet basement, near a
swimming pool, etc.). The handheld and its cradle should be
situated away from heat sources, such as radiators, heat registers,
stoves, or other products (including amplifiers) that produce
heat.
WARNING To reduce the risk of fire or electric shock, do not expose
the handheld or cradle to rain or moisture.

RIM 850 Wireless Handheld
RIM recommends that you use only single-use alkaline (AA) or
rechargeable NiMH batteries in this unit. The use of any other
battery may disable the handheld and may be dangerous. For
added protection during a lightning storm, or when the
handheld and charging cradle are left unattended and unused
for long periods of time, unplug the charging cradle from the
wall. This will prevent damage to the handheld due to lightning
or power-line surges. Only plug in the charging cradle AC wall
adapter if you are going to use the recharging feature.
Unplug the charging cradle from the wall and refer the handheld
and charging cradle for service to qualified service personnel if:
•the power supply cord or plug is damaged
•liquid has been spilled or objects have fallen into the
handheld or charging cradle
•the handheld or charging cradle has been exposed to rain or
water
•the handheld or charging cradle has been dropped or
damaged in any way
•the handheld or charging cradle does not operate normally
by following the instructions contained in this manual
•the handheld or charging cradle exhibits a distinct change in
performance.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to
restore the handheld or cradle to its normal operation.

Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.
RIM 857 Wireless Handheld
Read these instructions. Keep these instructions. Heed all
warnings. Follow all instructions.
Do not use this apparatus near water. Clean only with a dry
cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-
type plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete
outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.

Unplug this apparatus during lightning storms or when unused
for long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as when the power-supply cord or plug has been damaged,
liquid has been spilled or objects have fallen into the apparatus,
it has been exposed to rain or moisture, does not operate
normally, or has been dropped.
WARNING To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician
to restore the handheld or charging cradle to its normal
operation.
Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.

Welcome to your wireless
solution
BlackBerry Internet Edition is a wireless email solution that includes
either the RIM 850 Wireless Handheld (pager-sized) and cradle or
the RIM 857 Wireless Handheld (palm-sized) and cradle. Your email
solution also contains desktop software and flat-rate airtime on a
nationwide wireless data network.
Equipped with a screen size of 132X65 pixels (for the pager-sized
handheld) or 160X160 pixels (for the palm-sized handheld), RIM’s
always on, always connected wireless technology and QWERTY
keyboard design, the handheld provides users with the ultimate
pager-sized or palm-sized handheld for messaging and personal
information.
Get ready to experience the power of messaging with your
handheld using functions such as:
•Messages: Receive, read, reply to, compose, forward, save, file,
and delete messages.
•Compose: Create and send messages to Internet email
addresses and to other handhelds.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.

Installation and User’s Guide
Welcome to your wireless solution — About this guide
14
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to sound every day or on
weekdays only.
•MemoPad: Compose, edit, and delete notes, memos, and lists.
•Calculator: Perform basic mathematical operations and
conversions (conversions available only with the palm-sized
handheld).
•Options: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is visible in the Home
screen only after you have set a password.)
•Turn Wireless Off / Turn Wireless On: Turn off the
handheld’s radio when you do not wish to receive messages or
when it may interfere with other radio communications, such
as during a flight. Turn on the radio again to send and receive
messages.
•Power Off: Turn off the handheld at night or on weekends.
About this guide
This guide provides information for operating the handheld and for
installing the desktop software.
Note Notes appear in this format and contain additional
information to help you perform the task being described.
Tip Tips appear in this format and provide information about
performing tasks and offer different options to perform
tasks.

You can also refer to the list of frequently asked questions included
in this guide for answers to troubleshooting issues that may arise.
This guide describes the operating procedures and instructions for
both the pager-sized handheld and the palm-sized handheld. Where
procedures between the two handhelds differ, you will see the
following icons:
Throughout this guide, the graphics depicting keyboard keys and
LCD screens show the palm-sized handheld. The keyboard layouts
on each handheld are very similar; however, some keys are shaped
differently and there are a few additional keys on the palm-sized
handheld. Where the LCD screen differs between the pager-sized
handheld and the palm-sized handheld, both LCD screens are
shown. In addition, the handheld has two display options: Large
Font and Small Font. This guide shows the Large Font display
option.
Other documentation available
Documentation for BlackBerry Internet Edition also includes:
•“Handheld User’s Guide”—Refer to this online guide, which is
installed along with the desktop software, for detailed
WARNING Warnings appear in this format and advise you that failure
to take or avoid a specific action could result in data loss or
damage to the handheld.
This icon indicates that the associated information or
procedures pertain only to the pager-sized handheld.
This icon indicates that the associated information or
procedures pertain only to the palm-sized handheld.

Installation and User’s Guide
Welcome to your wireless solution —About version 2.1
16
information on handheld functions such as Messaging,
Address Book, Calendar, Tasks and more.
•“Desktop Software Online Guides”—The desktop software
offers online help to guide you and answer your questions. In
the desktop software, select Help from any active window to
view help information.
•“README.txt”—This file, installed with the desktop software,
contains information about the new features of the version 2.1
release.
About version 2.1
Feature highlights of the handheld and desktop software 2.1 release
include:.
Downloads icon — This new icon in the Desktop Manager window
provides a link to the Downloads website where you can access
desktop software upgrades and third-party applications.
Cut, copy, and paste — Modify highlighted text in any editable
field.
Search by subject — Perform a search to find and view all messages
containing the same text in the Subject field.
Additional fields in Address Book — Four added fields are
provided in the list of contact information. These fields are user-
defined. (You can change the label of the fields and include any
relevant information about the contact.)
Time zone support — Appointments created for a specific time
zone are adjusted appropriately when the time zone is changed in
the handheld’s date and time option.
Auto on/off functionality —during auto off, the handheld’s radio
remains ON. Messages will continue to be received by your

Welcome to your wireless solution —Contents of your package
Installation and User’s Guide
17
handheld, even though the LCD and notifications have been turned
off.
Contents of your package
Your package should contain the following:
•Handheld
•Cradle
•Holster
•This “Installation and Getting Started Guide“
•Handheld “Quick Reference Card”
•Installation CD containing desktop software and online
“Handheld User’s Guide”
If something from this package is missing or not working properly,
contact the point of purchase.
System requirements
The following components are required to install the desktop
software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 or NT 4.0
•To use the RIM Intellisync tool you must be running Personal
Information Managment software such as Microsoft Outlook,
Note For a complete list of new features for version 2.1 of the
software, refer to the README.txt file, found on your
installation CD.
For information on how to use these features, see the
online “Handheld User’s Guide”.

Installation and User’s Guide
Welcome to your wireless solution —System requirements
18
Exchange or Schedule, ACT!, Lotus Organizer or Notes,
Groupwise, Goldmine, or Netscape.

1
Getting started
Before you send and receive messages, you will need to perform
some brief setup tasks on the handheld: install a new AA battery
(for the pager-sized handheld) or charge the internal battery (for the
palm-sized handheld), turn on the radio, and ensure that the
handheld is registered with the wireless network. You need to set
up your computer by installing the desktop software and
connecting the handheld to your PC. Once setup is complete on
both the handheld and PC, you can send and read a test message,
and configure your handheld’s options.
Before you begin
You should familiarize yourself with some of the handheld’s basic
components before sending and receiving email messages.
The QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can all be generated using the
orange ALT key in combination with the other keys. For easy typing,
hold the handheld in both hands and use your thumbs.
Roll and click the handheld’s trackwheel (located in the top right
corner of the handheld) for navigation and selection.
When you turn on your handheld, the Home screen appears. This
screen is your starting point for using the handheld’s functions. It
displays the date and time, the current signal strength, the battery
level of the handheld, and the function icons. The Home screen also

Installation and Getting Started Guide
Getting started —Before you begin
20
displays notification of any new messages or alarms. See Chapter 2
for details about the handhelds’components.
About battery use and charging
Depending on usage, the handheld can operate for
weeks using either a single AA alkaline battery or a
rechargable NiMH battery. The handheld will work
best if you use standard, high quality alkaline or NiMH
batteries.
Note If you choose to use an AA alkaline cell we recommend that
you unplug the AC adapter before youplace the handheld in
the charging cradle to synchronize with the PC. This will
ensure that the charging cradle does not attempt to charge
the alkaline cell.
RIM recommends using the Sanyo NiMH model HR-3U
if you choose to use a rechargable battery in the
handheld. This battery is supplied with the handheld
The Energizer NH15 NiMH battery is a suitable
alternative for the Sanyo HR-3U battery. It has a lower
capacity than the Sanyo battery so it will need to be
recharged more frequently. It is, however, readily
available from many retail locations.
RIM has also performed limited testing on NiMH
batteries from Gold Peak Group and Radio Shack
(Tandy). While not certified for general use in the
pager-sized handheld, you may wish to try them as
substitutes for the Sanyo or Energizer cells. If you
encounter any difficulties when using these batteries,
return to using the Sanyo or Energizer cells.