Blackbe;rry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW... Installation guide

BlackBerry Internet Service
Version: 3.2
Feature and Technical Overview

SWD-1187001-0914104552-001

Contents
BlackBerry Internet Service overview...................................................................................................................................................................................................... 2
BlackBerry Internet Service Email overview............................................................................................................................................................................................ 2
BlackBerry Internet Service architecture................................................................................................................................................................................................ 3
Architecture: BlackBerry Internet Service............................................................................................................................................................................................... 3
BlackBerry Internet Service features....................................................................................................................................................................................................... 6
Setup features............................................................................................................................................................................................................................................ 6
Email messaging features......................................................................................................................................................................................................................... 8
Synchronization features........................................................................................................................................................................................................................... 12
BlackBerry device features........................................................................................................................................................................................................................ 12
Security features........................................................................................................................................................................................................................................ 13
BlackBerry Internet Service requirements.............................................................................................................................................................................................. 15
Supported BlackBerry enabled devices................................................................................................................................................................................................... 15
Supported email accounts........................................................................................................................................................................................................................ 15
Requirements for wireless email reconciliation...................................................................................................................................................................................... 15
Attachment requirements......................................................................................................................................................................................................................... 16
Supported BlackBerry devices.................................................................................................................................................................................................................. 17
Supported features of BlackBerry devices.............................................................................................................................................................................................. 18
Subscriber computer requirements.......................................................................................................................................................................................................... 18
Process flows.............................................................................................................................................................................................................................................. 19
Process flow: Sending an email message to a BlackBerry device that is associated with a BlackBerry email address................................................................ 19
Process flow: Sending an email message from a BlackBerry device using a BlackBerry email address......................................................................................... 19
Process flow: Forwarding an email message from an email account to a BlackBerry email address.............................................................................................. 19
Process flow: Adding an email address to the BlackBerry Internet Service....................................................................................................................................... 19
Process flow: Sending an email message to an integrated email address for delivery to a BlackBerry device (polling).............................................................. 20
Process flow: Sending an email message to an integrated email address for delivery to a BlackBerry device (real-time delivery)........................................... 20
Process flow: Sending an email message from a BlackBerry device using an integrated email address....................................................................................... 20
Process flow: Deleting an email message from a BlackBerry device using an integrated email address....................................................................................... 21
Process flow: Synchronizing contact information to a BlackBerry device (polling)........................................................................................................................... 21
Process flow: Synchronizing contact information to a BlackBerry device (real-time delivery)........................................................................................................ 21
Process flow: Synchronizing contact information from a BlackBerry device...................................................................................................................................... 21
Process flow: Synchronizing calendar data to a device......................................................................................................................................................................... 22
Process flow: Synchronizing calendar data from a device.................................................................................................................................................................... 22
Glossary....................................................................................................................................................................................................................................................... 23
Legal notice................................................................................................................................................................................................................................................. 26

BlackBerry Internet Service overview
The BlackBerry® Internet Service is an email and Internet service for BlackBerry devices that is designed to provide subscribers with automatic
delivery of email messages, mobile access to email message attachments, and convenient access to Internet content.
This document describes all of the available features for the BlackBerry Internet Service email platform. Not all features are available for certain
products. For more information about each product, view the online help for the product.
BlackBerry Internet Service Email overview
Subscribers can add up to ten email addresses for supported email accounts to their BlackBerry® Internet Service account. The BlackBerry
Internet Service is designed to retrieve email messages from these integrated email accounts, deliver the email messages to subscribers'
BlackBerry devices, and provide wireless email reconciliation for supported email accounts. Subscribers with some types of email accounts can
synchronize contacts and calendar entries between their email account and their device.
Subscribers can also create a BlackBerry email address that they can use to send and receive email messages on their device.
Subscribers access the BlackBerry Internet Service using a browser on their device or using the email setup application on their device. If
subscribers have a user name and password for their BlackBerry Internet Service account, they can log in using a browser on their computer.
Feature and Technical Overview BlackBerry Internet Service overview
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BlackBerry Internet Service architecture
Architecture: BlackBerry Internet Service
Feature and Technical Overview BlackBerry Internet Service architecture
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Component Description
engine The engine is a core component of the BlackBerry® Internet Service and polls subscriber email
accounts at specific time intervals, retrieves new email messages, and sends them to the
BlackBerry device or BlackBerry enabled device. The engine also manages email reconciliation
with email addresses that subscribers have added to the BlackBerry Internet Service.
integrated email accounts Integrated email accounts are existing email accounts that subscribers add to the BlackBerry
Internet Service. Supported email accounts include Yahoo!®, Google Mail™, IMAP, POP, and
accounts that use Microsoft® Outlook® Web Access. If subscribers add an existing email address
to their BlackBerry Internet Service account, the BlackBerry Internet Service checks the email
account and sends the new email messages to the BlackBerry device. Depending on the email
service provider's implementation, the BlackBerry Internet Service either polls the subscriber's
email account for new email messages approximately every 15 minutes, or the email service
provider's system notifies the BlackBerry Internet Service when new email messages arrive.
BlackBerry email address BlackBerry Internet Service subscribers can create an email address for their BlackBerry device.
The engine receives new email messages for the BlackBerry email address and sends them to
the subscriber’s BlackBerry device.
BlackBerry Internet Service subscriber
UIs
The BlackBerry Internet Service subscriber UIs provide subscribers with access to settings for
managing their email addresses.
• HTML: Subscribers with a user name and password log in to this web site using a browser
on a computer.
• WAP: Subscribers access this web site using their BlackBerry device. Subscribers might
access the web site automatically or log in with a user name and password.
•Email setup application: Subscribers log in automatically when they open the application on
their BlackBerry device. Some subscribers might need to log in manually with a user name
and password
BlackBerry Internet Service
administration web site
The BlackBerry Internet Service administration web site provides access to administrators for
managing subscriber accounts using a browser on their computer.
BlackBerry® Infrastructure The BlackBerry Infrastructure belongs to Research In Motion and manages email messages on
various wireless networks to and from the BlackBerry device and the BlackBerry Internet Service.
BlackBerry® Provisioning System The BlackBerry Provisioning System controls subscribers' access to BlackBerry services based on
the services that wireless service providers provide. For example, when a subscriber tries to create
a BlackBerry Internet Service account using the BlackBerry Internet Service web site, the
BlackBerry Provisioning System verifies that the subscriber has permission to create the account.
subscriber's computer with BlackBerry®
Desktop Software
The subscriber's computer with BlackBerry Desktop Software provides subscribers with a
connection to their BlackBerry device. Subscribers can perform any of the following actions:
Feature and Technical Overview BlackBerry Internet Service architecture
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Component Description
• synchronize organizer data such as contacts, calendar entries, tasks, and memos between
their BlackBerry device and their computer
• back up and restore BlackBerry device data
• transfer files between their BlackBerry device and their computer
• add applications to their BlackBerry device
• set up and manage email message forwarding or wireless calendar synchronization if their
administrator advises them to do so
For more information, see the online help that is available in the BlackBerry Desktop Software.
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BlackBerry Internet Service features
Setup features
BlackBerry Internet Service setup
Feature Description
simple setup In a few steps, subscribers can set up email with the BlackBerry® Internet Service using the email setup
application, a browser on their BlackBerry device, or a browser on a computer.
language support Subscribers can view the BlackBerry Internet Service web site or email setup application in the following
languages:
• Arabic
• Basque
• Brazilian Portuguese
• Catalan
• Czech
• Danish
• Dutch
• English
• European Portuguese
• French
• Galician
• German
• Greek
• Hebrew
• Hungarian
• Indonesian
• Italian
• Japanese
• Korean
• Norwegian
• Polish
• Romanian
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Feature Description
• Russian
• Simplified Chinese
• Spanish
• Swedish
• Traditional Chinese
• Thai
• Turkish
switching BlackBerry devices SubscriberscanswitchtheBlackBerrydevicethatisassociatedwiththeirBlackBerryInternetServiceaccount
if they decide to use a new BlackBerry device.
character set support The BlackBerry Internet Service supports ISO-2022-JP and UTF-8.
Support for multiple email addresses
Subscribers can receive email messages from up to ten email accounts on their BlackBerry® device.
Feature Description
support for existing work email addresses Subscribers can add work email addresses for email accounts that use a Microsoft®
Exchange server that they access using Microsoft® Outlook® Web Access to the BlackBerry®
InternetService. When subscribersuse Microsoft OutlookWeb Access, theBlackBerry Internet
Service can access subscribers' work email messages from their organization's messaging
servers.
The BlackBerry Internet Service polls subscribers' email accounts at specific time intervals
and retrieves new email messages when they arrive.
support for existing personal email
addresses
Subscribers can add personal email addresses for existing, supported email accounts that use
IMAP4 and POP3 protocols.
Whensubscribers send email messages using their Google Mail™, Yahoo!®,AOL® or Windows
Live™ Hotmail® email address, the BlackBerry Internet Service sends these email messages
using real-time delivery.
The BlackBerry Internet Service supports the Enhanced Google Mail™ plug-in, which allows
subscriberstoaddstarstoandlabelemailmessagesandconversations,reportemailmessages
as spam email messages, and search the inbox.
Note: Depending on the wireless service provider, Windows Live Hotmail might not be
supported.
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Feature Description
simple setup of supported email addresses When subscribers add an email address for most supported email accounts, they are not
required to submit detailed server information (for example, port number, servers, SSL/no
SSL). Instead subscribers only need to provide their email address and password.
BlackBerry email address Subscribers can create a BlackBerry email address that they can use to send or receive email
messages on their BlackBerry device. When subscribers send email messages using their
BlackBerry email address, the BlackBerry Internet Service sends these email messages using
real-time delivery.
specific settings for each email address When subscribers add more than one email address to the BlackBerry Internet Service they
can set options such as a signature, a display name, or email message filters for each email
address. Subscribers can specify the email address that they want to use to send an email
message before they send the email message.
multiple message lists on the BlackBerry
device
Subscribers can view all of their email messages in the main message list on their BlackBerry
device. If subscribers want to view only the email messages for a specific email address, they
can open the message list for that email address.
Email messaging features
Features of wireless email reconciliation
Feature Description
wireless email reconciliation from the
BlackBerry® device
The BlackBerry® Internet Service is designed to reconcile email messages between subscribers'
BlackBerry devices and supported email accounts over the wireless network, so they do not need to
manage their email messages twice.
The BlackBerry Internet Service supports real-time delivery of messages to Yahoo!®, Google Mail™
(POP3, IMAP, and GIMAP), Windows Live™ Hotmail®, and AOL® email accounts and automatically
marks Yahoo! email messages as read or unread. Messages are automatically moved to the deleted
items folder on Yahoo!, Google Mail (POP3, IMPA and GIMAP), and AOL.
If subscribers add aWindows Live Hotmail email account, email messages that they send from the
BlackBerry device are copied to the sent items folder in their email account.
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Feature Description
If subscribers add a personal email account that uses IMAP or GIMAP or a work email address that
uses Microsoft® Exchange, the BlackBerry Internet Service copies email messages that subscribers
send from the BlackBerry device to the sent items folder and email messages that subscribers delete
from the BlackBerry device to the deleted items folder in the email account.
Note: If subscribers file email messages in their email account, subscribers cannot use the forward,
reply, more, or attachment viewing requests on the BlackBerry device for the filed email messages
because the BlackBerry Internet Service treats the filed email messages as deleted email messages.
wireless email reconciliation from the
work or personal email account
For any existing email account that supports the synchronization of deleted items, subscribers can
delete an email message from the inbox in their email account, and the email message is also deleted
from their BlackBerry device. By default, email reconciliation for deleted email messages is turned
on. Subscribers can turn off email reconciliation for deleted email messages from their BlackBerry
Internet Service account.
The BlackBerry Internet Service marks email messages as read or unread and the sent items and
deleted items folders are synchronized for Yahoo!, Windows Live Hotmail, AOL , and Google Mail
(using IMAP or GIMAP) email addresses.
If subscribers add an enhanced Yahoo! email account, they can open, delete, or send an email
message from their Yahoo! email account and the change is reflected on their BlackBerry device.
notification of new email messages The BlackBerry Internet Service is designed to continually check for new email messages for the
subscriber, and to automatically send new email messages to the subscriber's BlackBerry device.
The subscriber does not have to request new email messages.
Email messaging options
Feature Description
email message filters Subscribers can create email message filters for their BlackBerry® email addresses or any other email
addresses that they have added to the BlackBerry® Internet Service.
Subscribers can use email message filters to specify which email messages the BlackBerry Internet
Service sends to their BlackBerry device. Subscribers can change settings for email message filters based
on who sent the email message, how the email message addresses them, or what level of importance
the contact assigned to the email message.
Note: The BlackBerry Internet Service does not apply email message filters that subscribers create for
one email address to other email addresses.
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Feature Description
email message storage When subscribers send an email message from their BlackBerry device, the BlackBerry Internet Service
files the sent email message in the sent items folder in the subscriber's email account. When subscribers
delete an email message from their BlackBerry device, the BlackBerry Internet Service files the deleted
email message in the deleted items folder in the subscriber's email account.
Note: Some email account types might not support these features.
display names Subscribers can specify a display name as a user-friendly label for their email address. For example, if
a subscriber's email address is [email protected], the display name might be Karen Whittle. When
Karen sends an email message to a contact, the contact's email application displays the display name
instead of the email address in the From field.
Send using email addresses When subscribers compose email messages, they can choose to send the email message using any of
the email addresses that they have added to the BlackBerry Internet Service.
If subscribers want to specify an email address to send an email message from, the BlackBerry device
must be running BlackBerry® Device Software Version 3.7 or later.
Note: This feature is only available for some protocols. For example, subscribers cannot specify the
email address to send an email message from for Microsoft® Outlook® Web Access 5.5 email addresses.
Reply to email addresses Subscribers might not want contacts to send replies to subscribers' BlackBerry email address; instead,
they can specify an alternate Reply to email address and send email messages to another email address
that they have added to the BlackBerry Internet Service.
Auto forward email addresses Subscribers can specify an Auto forward email address so that the BlackBerry Internet Service
automatically forwards a copy of the full content of email messages (including all applicable email
message attachments) that they receive using their BlackBerry email address on their BlackBerry device
to a specified email address.
Auto BCC email addresses Subscribers can specify an Auto BCC email address so that the BlackBerry Internet Service automatically
forwards a copy of the email messages that they send from their BlackBerry device to a specified email
address.
signatures Subscribers can specify a signature for their BlackBerry email address or any other email address that
they have added to the BlackBerry Internet Service. The signature appears at the end of the email
messages that subscribers send from their BlackBerry device.
Attachment viewing features
To use the following attachment features, subscribers' BlackBerry® devices must be running BlackBerry® Device Software Version 3.8 or later.
For RTF attachments, subscribers' BlackBerry devices must be running BlackBerry Device Software Version 4.2 or later.
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Feature
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Corel WordPerfect
Adobe PDF
HTML
RTF
OpenDocument text files
OpenDocument spreadsheets
OpenDocument presentations
bookmarks X X X X X X
color support X X X X X X X X
comments X X
email links X X X X X X X X X
embedded pictures X .tif files only X X
embedded tables X X X
endnotes X X
font size X X X X X X X
font style X X X X X X X X
footnotes X X
internal hyperlinks X X X X X
internal table of
contents
X X X X
password X
phone links X X X X X X X X X
text box X X X X
track changes X X X
URL links X X X X X X X X X
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Synchronization features
Feature Description
contact synchronization If subscribers add some types of email accounts, including Google Mail™ accounts and Yahoo!®
accounts, to their BlackBerry® Internet Service account, they can synchronize contacts between
their email account and the Contacts application on their BlackBerry device. Subscribers can add,
change,anddeletecontactsfromtheirdeviceorfromtheiremailaccountandtheBlackBerryInternet
Service synchronizes the changes.
This feature is supported only on BlackBerry® devices that are running BlackBerry® Device
Software 5.0 or later.
calendar synchronization If subscribers add a Google Mail account to their BlackBerry Internet Service account, they can
synchronize calendar entries between their email account and the Calendar application on their
BlackBerry device. Subscribers can add, change, and delete calendar entries from their device or
from their email account and the BlackBerry Internet Service synchronizes the changes.
This feature is supported only on BlackBerry® devices that are running BlackBerry® Device
Software 5.0 or later.
BlackBerry device features
Feature Description
vCard® contact attachments The BlackBerry® Internet Service converts vCard contact attachments to contacts on BlackBerry
devices. If subscribers send the contact information to an email address that is not a BlackBerry
email address, the BlackBerry Internet Service converts the contact information to a vCard contact
attachment so that the information appears correctly in the recipient's email account.
delivery confirmation Subscribers can receive delivery confirmations for email messages that they send from their
BlackBerry device. When an email message is delivered successfully, the icon beside the sent
message in the message list on the BlackBerry device changes.
read confirmation Subscribers can respond to read confirmation requests. Subscribers can also change the settings
for read confirmations on their BlackBerry device.
notification sound profile Subscribers can change the notification sound profile settings for their BlackBerry Internet Service
account using their BlackBerry device.
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Feature Description
meeting invitations Subscribers can send and receive, and accept or decline iCalendar meeting invitations from other
BlackBerry Internet Service subscribers.
HTML email messages Subscribers can view items such as pictures, signatures, and bullets in HTML email messages using
BlackBerry® Device Software 4.5 or higher.
Security features
BlackBerry Internet Service security features
Feature Description
protection for online transactions The BlackBerry® Internet Service uses SSL to increase the security of the connection to mobile
shopping and mobile banking web sites for BlackBerry devices.
email message encryption for integrated
email accounts
The BlackBerry Internet Service encrypts email messages that it sends and receives using SSL
if the external messaging server (POP over SSL, IMAP over SSL, or Microsoft® Outlook® Web
Access) supports SSL encryption. External messaging servers use a standard TCP connection if
an SSL connection is not supported.
instant messaging encryption The BlackBerry Internet Service encrypts instant messages that it sends and receives over the
SSL connection that the BlackBerry device uses to connect to the instant messaging server, if
the instant messaging server supports SSL encryption
encryption of login credentials and
changes to personal information or login
credentials
Subscribers with a user name and password protect their data with a password when they log
in to the BlackBerry Internet Service web site. The BlackBerry Internet Service is designed to
encrypt login credential information from the BlackBerry Internet Service login web page using
SSL and sends it using HTTPS. This encryption is designed to protect user names, passwords,
and other BlackBerry Internet Service account information from unauthorized access. This
encryption applies to login credential changes that the subscriber submits after logging in to
the BlackBerry Internet Service web site.
protection from spam email messages The anti-spam system for the BlackBerry Internet Service uses a reputation scoring system for
IP addresses to evaluate the relative reputation of IP addresses of incoming email messages. If
the anti-spam system determines that the email message is a spam email message, the anti-
spam system blocks the email message before it can reach BlackBerry Internet Service
subscribers.
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Feature Description
For additional control of spam email messages, subscribers can create email message filters to
file unwanted email messages or to prevent email messages from being delivered to their
BlackBerry device.
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BlackBerry Internet Service requirements
Supported BlackBerry enabled devices
BlackBerry enabled device Requirements
devices with BlackBerry® Built-In™ software BlackBerry® Device Software version 3.8
devices with BlackBerry® Connect™ software BlackBerry Device Software version 2.0 or later
Supported email accounts
Subscribers can add the following types of email accounts to the BlackBerry® Internet Service:
• POP3/ISP
• IMAP4
• AOL® Mail
• Google Mail™
• Windows Live™ Hotmail®
• Yahoo!® (POP3 or by proprietary Yahoo! integration protocol)
• Microsoft® Exchange (using Microsoft® Outlook® Web Access)
Note: Depending on the wireless service provider, some supported options for email account integration might not be available.
Depending on the email service provider, subscribers might be required to subscribe to a premium email account to set up their email account
with the BlackBerry Internet Service.
Requirements for wireless email reconciliation
BlackBerry devices Requirements
C++ based devices BlackBerry® Device Software Version 2.6 or later
Java® based devices BlackBerry Device Software Version 3.6 or later
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Attachment requirements
Supported attachments
Subscribers can open email messages that contain supported attachments on their BlackBerry® device. Subscribers can open the table of
contents for an attachment, or they can open the complete attachment.
Attachments cannot exceed 8 MB (6 MB for the attachment and 2 MB for the message header and file encoding).
Attachment type Extension Notes
Microsoft® Word .doc, .dot, .docx —
Microsoft® Excel® .xls, xlsx —
Microsoft® PowerPoint® .ppt, pptx —
Corel® WordPerfect® .wpd —
OpenDocument text files .odt, .ott Supported only if files were created using IBM® Lotus® Symphony™ 1.2
OpenDocument spreadsheets .ods Supported only if files were created using Lotus Symphony 1.2
OpenDocument presentations .odp Supported only if files were created using Lotus Symphony 1.2
Adobe® PDF .pdf —
ASCII text ASCII text, .txt —
vCard® contact attachments .vcf —
HTML .html, .htm —
zip archive .zip —
color attachments .doc, .xls, .ppt, .wpd —
picture attachments .jpg, .bmp, .gif, .png
, .tiff, .wmf
—
iCalendar attachments .icf Supported with BlackBerry® Device Software 4.2 or later
voicemail attachments .wav, .mp3, .wma, .
amr
Supported with BlackBerry Device Software 4.2 or later
RTF .rtf Supported with BlackBerry Device Software 4.2 or later
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Supported functionality of email message attachments
Action Requirements
• pan, zoom, or rotate pictures
• view embedded pictures in Microsoft® Word documents
• save picture attachments to the media folder on the BlackBerry® device
BlackBerry® Device Software version 3.8 or later
• view footnotes BlackBerry Device Software version 3.8 or later
• view or hide track changes BlackBerry Device Software version 3.8 or later
• move to another part of a document instead of viewing the document
sequentially
BlackBerry Device Software version 3.8 or later
• view full picture BlackBerry Device Software version 4.1 or later
• render pictures and text BlackBerry Device Software version 4.1 or later
• view inline thumbnail pictures in the message list BlackBerry Device Software version 4.1 or later
Supported BlackBerry devices
• BlackBerry® Bold™ 9650 smartphone
• BlackBerry® Pearl™ 9100 Series
• BlackBerry® Bold™ 9700 smartphone
• BlackBerry® Storm2™ Series
• BlackBerry® Curve™ 8900 smartphone
• BlackBerry® Curve™ 8520 smartphone
• BlackBerry® Curve™ 8300 Series
• BlackBerry® Tour™ Series
• BlackBerry® Storm™ Series
• BlackBerry® Bold™ Series
• BlackBerry® Pearl™ 8230 smartphone
• BlackBerry® Pearl™ 8220 smartphone
• BlackBerry® Pearl™ 8100 Series
• BlackBerry® 8800 Series
For more information about BlackBerry devices, visit www.blackberry.com.
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Supported features of BlackBerry devices
BlackBerry device feature Requirements
delivery receipts BlackBerry® Device Software 4.2 or later
read confirmation receipts BlackBerry Device Software 4.2 or later
notification profiles BlackBerry Device Software 4.2 or later
calendar meeting invitations BlackBerry Device Software 4.2 or later
branded icons for hosted domains BlackBerry Device Software 4.2 Service Pack 1 or later
setup wizard for BlackBerry® Internet Service accounts BlackBerry Device Software 4.2 Service Pack 2 or later
contact synchronization BlackBerry Device Software 5.0 or later
calendar synchronization BlackBerry Device Software 5.0 or later
Subscriber computer requirements
Item Requirement
operating system • Windows® 2000
• Windows® XP
• Windows Vista™
• Windows® 7
• Apple Mac OS X 10.0 or later
browser • Windows® Internet Explorer® 6.0, 7.0, 8.0, or 9.0
• Mozilla® Firefox® 3.0, 3.5, or 3.6
• Apple Safari 3 or 4
• Opera® 10
• Google Chrome™ 3.0, 4.0, 4.1, or 5.0
Note: Apple Safari, Google Chrome, and Opera are supported browsers, but they have not been
fully tested with the BlackBerry® Internet Service.
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