Blackbe;rry PRD-10459-016 - Enterprise Server For MS... User manual

BlackBerry Enterprise Server for
Microsoft Exchange 2007
Version 4.1.3
Getting Started Guide

Contents
1Preparing for the installation............................................................................................................................. 5
Overview............................................................................................................................................................. 5
Related resources.............................................................................................................................................. 5
System requirements........................................................................................................................................6
Operating system......................................................................................................................................6
Hardware ....................................................................................................................................................6
Messaging server.......................................................................................................................................6
Network.......................................................................................................................................................6
Database......................................................................................................................................................7
Setting up a Microsoft Windows service account and mailbox...................................................................7
Create a Microsoft Exchange account and mailbox..............................................................................7
Set Microsoft Exchange Server permission for the service account...................................................7
Set Send As permission to enable BlackBerry users to send messages.............................................7
Set Local Security Policy permissions for the service account........................................................... 8
2Installing the BlackBerry Enterprise Server and setting up a BlackBerry device.....................................9
Installing the BlackBerry Enterprise Server..................................................................................................9
Install the BlackBerry Enterprise Server................................................................................................9
Setting up a BlackBerry device on the BlackBerry Enterprise Server......................................................10
AAppendix A: Troubleshooting ............................................................................................................................ 11
Troubleshooting the installation process......................................................................................................11
The setup program does not install a third-party tool successfully ..................................................11
The “Previous version detected but no database available” message appears...............................11
The client access license key does not write to the database............................................................11
The setup program does not prompt you to edit or confirm the MAPI profile................................12
The setup program needs access to the Microsoft .NET Framework Version 1.1 media ................12
BAppendix B: Known issues .................................................................................................................................13
Known issues ....................................................................................................................................................13

1
Preparing for the installation
Overview
As of BlackBerry® Enterprise Server Version 4.1.3, RIM fully supports and certifies BlackBerry Enterprise Server
installations in a Microsoft® Exchange 2007 environment.
This document covers basic BlackBerry Enterprise Server for Microsoft Exchange 2007 installation and
administration procedures. It assumes that you are installing the BlackBerry Enterprise Server components on one
dedicated computer.
To install the BlackBerry Enterprise Server, complete the following tasks:
•verify the system requirements
•set up and assign permissions to a Microsoft Windows® service account and mailbox
•install the BlackBerry Enterprise Server software
Related resources
Overview
Related resources
System requirements
Setting up a Microsoft Windows service account and mailbox
Guide Information
BlackBerry Enterprise Server Versions 4.1.3 Feature and Technical
Overview
•BlackBerry Enterprise Server architecture and components
BlackBerry Enterprise Server Versions 4.1.3 Installation Guide •advanced installation options (for example, installation
requirements for instant messaging)
•setup types and installing the BlackBerry Enterprise Server
components on multiple computers
•removing the BlackBerry Enterprise Server from your
computer
BlackBerry Enterprise Server Version 4.1.3 System Administration Guide •advanced BlackBerry Enterprise Server Version 4.1 setup and
administration tasks (for example, security options and
managing users)
•setting up a BlackBerry device on the BlackBerry Enterprise
Server Version 4.1

6
BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
System requirements
Your computer should meet the following minimum hardware and software requirements:
Operating system
Hardware
Messaging server
Network
Requirement
One of the following is installed:
•Microsoft Windows 2000 Server® (Standard or Advanced editions) with Service Pack (SP) 4 and all critical updates
•Microsoft Windows Server 2003 (Standard, Enterprise or Small Business Server) with SP1 and all critical updates

The Internet Service Manager component of Internet Information Services is installed from your Microsoft Windows installation
media.

If you are using Microsoft Windows 2000 Server, and Microsoft SQL Server™ 2000 or 2005 is installed on the computer on which
you plan to install the BlackBerry Enterprise Server, Microsoft Data Access Component Version 2.8 with Security Patch MS04-
003 (Version 2000.85.1025.00) must be installed.

Requirement
Intel® Pentium® III processor (800 MHz or greater); Intel Pentium IV processor (2 GHz or greater) is recommended. 
Minimum 1.5 or more gigabytes of RAM are available. 
Requirement
Microsoft Exchange 2007 is installed. 
One of the following is installed on the computer on which you plan to install the BlackBerry Enterprise Server:
•Microsoft Exchange 2003 System Tools with SP2
•Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
See http://support.microsoft.com/kb/929590 for more information.
Note: Do not install Microsoft Outlook® on the same computer as the Microsoft Exchange administration tool.

Requirement
The corporate firewall or proxy permits the BlackBerry Enterprise Server to initiate and maintain an outbound connection to the
BlackBerry Infrastructure on TCP port 3101.

The proxy server is transparent if you are using a proxying firewall. 

7
1: Preparing for the installation
Database
Setting up a Microsoft Windows service account and mailbox
To perform the BlackBerry Enterprise Server installation, administration, and upgrade tasks, you must create and
set up a Microsoft Windows service account and mailbox.
Create a Microsoft Exchange account and mailbox
1. Log in to your Microsoft Exchange computer as an administrator with permission to set up a service account.
2. Open the Exchange Management Console.
3. Create a new service account with the name BESAdmin.
Set Microsoft Exchange Server permission for the service account
Enable the BlackBerry Enterprise Server to write information to the service account mailbox.
> On the Microsoft Exchange 2007 Server, in the Exchange Management Shell, type the following commands:
get-mailboxserver “<mail_server_name>” | add-exchangeadministrator “BESAdmin” –role
ViewOnlyAdmin
get-mailboxserver “<mail_server_name>” | add-adpermission –user “BESAdmin”
–accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin
Set Send As permission to enable BlackBerry users to send messages
1. On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.
2. On the View menu, click Advanced Features.
3. Right-click the root of the domain.
4. Click Properties.
5. On the Security tab, click Advanced.
6. Click Add.
7. Type BESAdmin.
8. Click Check Name.
9. Click OK.
Requirement
One of the following is installed in your environment:
•Microsoft SQL Server 2000 Desktop Engine
•Microsoft SQL Server 2000 with SP4
•Microsoft SQL Server 2005 with SP1
Note: You can install Microsoft SQL Server 2000 Desktop Engine during the BlackBerry Enterprise Server installation.


8
BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
10. In the Apply Onto drop-down list, click User Objects.
11. In the Allow column, select the Send As check box.
12. Click Apply.
13. Click OK.
Set Local Security Policy permissions for the service account
Enable the BESAdmin administrator to log in to the local computer, and run the BlackBerry Enterprise Server as a
Microsoft Windows service.
1. Right-click My Computer.
2. Click Manage.
3. In the left pane, expand Local Users and Groups.
4. Browse to the Groups folder.
5. In the right pane, double-click the Administrators group.
6. Click Add.
7. In the Enter the object names to select field, type BESAdmin.
8. Click OK.
9. Click Apply.
10. Click OK.

2
Installing the BlackBerry Enterprise Server
and setting up a BlackBerry device
Installing the BlackBerry Enterprise Server
Before installing the BlackBerry Enterprise Server, make sure that you have the following installation credentials:
•client access license key
•SRP identifier
•SRP key
•SRP host (if provided by your vendor)
Make sure that you have the following information from your environment:
•name of the mailbox that you created for the BESAdmin service account
•computer name of your messaging server
•computer name and port number of the proxy server (if applicable)
Install the BlackBerry Enterprise Server
1. Log in to your computer using the BESAdmin service account that you created.
2. Double-click the setup.exe file.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the BESAdmin service account.
6. Complete the installation wizard.
Installing the BlackBerry Enterprise Server
Setting up a BlackBerry device on the BlackBerry Enterprise Server

10
BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
Setting up a BlackBerry device on the BlackBerry Enterprise
Server
After you have installed the BlackBerry Enterprise Server, perform the following tasks to set up a BlackBerry
device:
•Add a user account to the BlackBerry Enterprise Server
•Send a wireless enterprise activation password to a user
See the BlackBerry Enterprise Server Version 4.1.3 System Administration Guide for more information.