Blackbe;rry PRD-10459-016 - Enterprise Server For MS... User manual

BlackBerry Enterprise Server for
Microsoft Exchange 2007
Version 4.1.3
Getting Started Guide

Contents
1Preparing for the installation............................................................................................................................. 5
Overview............................................................................................................................................................. 5
Related resources.............................................................................................................................................. 5
System requirements........................................................................................................................................6
Operating system......................................................................................................................................6
Hardware ....................................................................................................................................................6
Messaging server.......................................................................................................................................6
Network.......................................................................................................................................................6
Database......................................................................................................................................................7
Setting up a Microsoft Windows service account and mailbox...................................................................7
Create a Microsoft Exchange account and mailbox..............................................................................7
Set Microsoft Exchange Server permission for the service account...................................................7
Set Send As permission to enable BlackBerry users to send messages.............................................7
Set Local Security Policy permissions for the service account........................................................... 8
2Installing the BlackBerry Enterprise Server and setting up a BlackBerry device.....................................9
Installing the BlackBerry Enterprise Server..................................................................................................9
Install the BlackBerry Enterprise Server................................................................................................9
Setting up a BlackBerry device on the BlackBerry Enterprise Server......................................................10
AAppendix A: Troubleshooting ............................................................................................................................ 11
Troubleshooting the installation process......................................................................................................11
The setup program does not install a third-party tool successfully ..................................................11
The “Previous version detected but no database available” message appears...............................11
The client access license key does not write to the database............................................................11
The setup program does not prompt you to edit or confirm the MAPI profile................................12
The setup program needs access to the Microsoft .NET Framework Version 1.1 media ................12
BAppendix B: Known issues .................................................................................................................................13
Known issues ....................................................................................................................................................13

1
Preparing for the installation
Overview
As of BlackBerry® Enterprise Server Version 4.1.3, RIM fully supports and certifies BlackBerry Enterprise Server
installations in a Microsoft® Exchange 2007 environment.
This document covers basic BlackBerry Enterprise Server for Microsoft Exchange 2007 installation and
administration procedures. It assumes that you are installing the BlackBerry Enterprise Server components on one
dedicated computer.
To install the BlackBerry Enterprise Server, complete the following tasks:
•verify the system requirements
•set up and assign permissions to a Microsoft Windows® service account and mailbox
•install the BlackBerry Enterprise Server software
Related resources
Overview
Related resources
System requirements
Setting up a Microsoft Windows service account and mailbox
Guide Information
BlackBerry Enterprise Server Versions 4.1.3 Feature and Technical
Overview
•BlackBerry Enterprise Server architecture and components
BlackBerry Enterprise Server Versions 4.1.3 Installation Guide •advanced installation options (for example, installation
requirements for instant messaging)
•setup types and installing the BlackBerry Enterprise Server
components on multiple computers
•removing the BlackBerry Enterprise Server from your
computer
BlackBerry Enterprise Server Version 4.1.3 System Administration Guide •advanced BlackBerry Enterprise Server Version 4.1 setup and
administration tasks (for example, security options and
managing users)
•setting up a BlackBerry device on the BlackBerry Enterprise
Server Version 4.1

6
BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
System requirements
Your computer should meet the following minimum hardware and software requirements:
Operating system
Hardware
Messaging server
Network
Requirement
One of the following is installed:
•Microsoft Windows 2000 Server® (Standard or Advanced editions) with Service Pack (SP) 4 and all critical updates
•Microsoft Windows Server 2003 (Standard, Enterprise or Small Business Server) with SP1 and all critical updates

The Internet Service Manager component of Internet Information Services is installed from your Microsoft Windows installation
media.

If you are using Microsoft Windows 2000 Server, and Microsoft SQL Server™ 2000 or 2005 is installed on the computer on which
you plan to install the BlackBerry Enterprise Server, Microsoft Data Access Component Version 2.8 with Security Patch MS04-
003 (Version 2000.85.1025.00) must be installed.

Requirement
Intel® Pentium® III processor (800 MHz or greater); Intel Pentium IV processor (2 GHz or greater) is recommended. 
Minimum 1.5 or more gigabytes of RAM are available. 
Requirement
Microsoft Exchange 2007 is installed. 
One of the following is installed on the computer on which you plan to install the BlackBerry Enterprise Server:
•Microsoft Exchange 2003 System Tools with SP2
•Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
See http://support.microsoft.com/kb/929590 for more information.
Note: Do not install Microsoft Outlook® on the same computer as the Microsoft Exchange administration tool.

Requirement
The corporate firewall or proxy permits the BlackBerry Enterprise Server to initiate and maintain an outbound connection to the
BlackBerry Infrastructure on TCP port 3101.

The proxy server is transparent if you are using a proxying firewall. 

7
1: Preparing for the installation
Database
Setting up a Microsoft Windows service account and mailbox
To perform the BlackBerry Enterprise Server installation, administration, and upgrade tasks, you must create and
set up a Microsoft Windows service account and mailbox.
Create a Microsoft Exchange account and mailbox
1. Log in to your Microsoft Exchange computer as an administrator with permission to set up a service account.
2. Open the Exchange Management Console.
3. Create a new service account with the name BESAdmin.
Set Microsoft Exchange Server permission for the service account
Enable the BlackBerry Enterprise Server to write information to the service account mailbox.
> On the Microsoft Exchange 2007 Server, in the Exchange Management Shell, type the following commands:
get-mailboxserver “<mail_server_name>” | add-exchangeadministrator “BESAdmin” –role
ViewOnlyAdmin
get-mailboxserver “<mail_server_name>” | add-adpermission –user “BESAdmin”
–accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin
Set Send As permission to enable BlackBerry users to send messages
1. On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.
2. On the View menu, click Advanced Features.
3. Right-click the root of the domain.
4. Click Properties.
5. On the Security tab, click Advanced.
6. Click Add.
7. Type BESAdmin.
8. Click Check Name.
9. Click OK.
Requirement
One of the following is installed in your environment:
•Microsoft SQL Server 2000 Desktop Engine
•Microsoft SQL Server 2000 with SP4
•Microsoft SQL Server 2005 with SP1
Note: You can install Microsoft SQL Server 2000 Desktop Engine during the BlackBerry Enterprise Server installation.


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BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
10. In the Apply Onto drop-down list, click User Objects.
11. In the Allow column, select the Send As check box.
12. Click Apply.
13. Click OK.
Set Local Security Policy permissions for the service account
Enable the BESAdmin administrator to log in to the local computer, and run the BlackBerry Enterprise Server as a
Microsoft Windows service.
1. Right-click My Computer.
2. Click Manage.
3. In the left pane, expand Local Users and Groups.
4. Browse to the Groups folder.
5. In the right pane, double-click the Administrators group.
6. Click Add.
7. In the Enter the object names to select field, type BESAdmin.
8. Click OK.
9. Click Apply.
10. Click OK.

2
Installing the BlackBerry Enterprise Server
and setting up a BlackBerry device
Installing the BlackBerry Enterprise Server
Before installing the BlackBerry Enterprise Server, make sure that you have the following installation credentials:
•client access license key
•SRP identifier
•SRP key
•SRP host (if provided by your vendor)
Make sure that you have the following information from your environment:
•name of the mailbox that you created for the BESAdmin service account
•computer name of your messaging server
•computer name and port number of the proxy server (if applicable)
Install the BlackBerry Enterprise Server
1. Log in to your computer using the BESAdmin service account that you created.
2. Double-click the setup.exe file.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the BESAdmin service account.
6. Complete the installation wizard.
Installing the BlackBerry Enterprise Server
Setting up a BlackBerry device on the BlackBerry Enterprise Server

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BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
Setting up a BlackBerry device on the BlackBerry Enterprise
Server
After you have installed the BlackBerry Enterprise Server, perform the following tasks to set up a BlackBerry
device:
•Add a user account to the BlackBerry Enterprise Server
•Send a wireless enterprise activation password to a user
See the BlackBerry Enterprise Server Version 4.1.3 System Administration Guide for more information.

A
Appendix A: Troubleshooting
Troubleshooting the installation process
The setup program does not install a third-party tool successfully
1. In the BlackBerry Enterprise Server installation media, open the Tools folder and locate the application that
you want to install.
2. Install the third-party tool manually.
3. Start the setup program again.
The “Previous version detected but no database available” message appears
Verify that the registry keys identifying your BlackBerry Configuration Database are present.
1. On the computer where you plan to install the BlackBerry Enterprise Server, start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE/Research In Motion/BlackBerry Enterprise Server/
Database.
3. Create the following string values (if they do not exist):
Note: These values are case-sensitive.
•DatabaseName: Type the name of the BlackBerry Configuration Database.
•DatabaseServerMachineName: Type the computer name of the database server.
4. Start the setup program again.
The client access license key does not write to the database
1. Cancel the setup program.
2. Log out from the computer.
3. Log into the computer using the same account that you used to start the installation process.
4. Start the setup program again.
Troubleshooting the installation process

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BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide
The setup program does not prompt you to edit or confirm the MAPI profile
Create and edit the MAPI profile manually.
1. In the BlackBerry Enterprise Server installation media, in the Tools folder, double-click the Fixmapisvc.exe
file.
2. At C:\winnt\system32\ or C:\windows\system32\, verify that the mapisvc.inf file is installed.
3. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI Profile.
4. Type the Microsoft Exchange Server name.
5. Click the mailbox associated with the MAPI profile.
6. Click OK.
The setup program needs access to the Microsoft .NET Framework Version 1.1
media
This issue might occur if you install service pack 1 to a previously installed version of Microsoft .NET Framework
Version 1.1.
1. When the setup program prompts you for the location of the netfx.msi file, in the BlackBerry Enterprise Server
installation media, browse to the Tools folder.
2. Open the netfx.msi file.

B
Appendix B: Known issues
Known issues
This section lists known issues for BlackBerry Enterprise Server Version 4.1.3 for Microsoft Exchange 2007. RIM
and the vendor are currently working cooperatively to resolve these issues.
Known issues
Key issues
SDR 122984 If a meeting organizer creates an All-day recurring meeting and then removes a meeting attendee who accepts the
meeting invitation, the meeting organizer cannot cancel the meeting or remove the attendee from the appointment in
Microsoft Outlook. The meeting organizer might receive a "This meeting cannot be sent because there are no receipent
names in the To box. Would you like to save and close this meeting instead?" message dialog.
SDR 122872 If a meeting organizer creates a recurring meeting to multiple invitees on a BlackBerry device and then tries to remove
a meeting attendee from the meeting series, the meeting cancellation message on the meeting attendee’s BlackBerry
device does not list the names of other meeting attendees.
SDR 123234 If a meeting organizer creates a recurring All-day meeting and then deletes instances of the meeting series, the deleted
instances remain in the calendars on the attendees’ BlackBerry devices and in Microsoft Outlook.
SDR 123716 If a meeting organizer sends a meeting invitation to an attendee whose computer is located in a different time zone, the
incorrect meeting start time appears in the appointment in the attendee’s Microsoft Outlook calendar.
SDR 123724 If a meeting organizer creates an All-day meeting in Microsoft Outlook and then changes the time zone on their
BlackBerry device, the correct times are not synchronized with the meeting organizer’s BlackBerry device or the meeting
attendees’ BlackBerry devices.
SDR 123726 If a user’s delegate accepts a meeting invitation on behalf of a meeting attendee, the attendee’s and the delegate’s
names both appear multiple times in the meeting appointment.
SDR 123748 When a meeting organizer creates a recurring meeting appointment and deletes instances of the meeting series in
Microsoft Outlook while their BlackBerry device radio is turned off, the deleted instances appear in the Microsoft
Outlook calendar when the meeting organizer turns on the BlackBerry device radio.
SDR 111460 If a meeting organizer updates the notes or locations of recurring meeting instances on a BlackBerry device or in
Microsoft Outlook, some changes might not appear in Microsoft Outlook or on the users’ BlackBerry devices.
SDR 108930 If you create a recurring daily meeting that ends after 365 occurrences in Microsoft Outlook, the meeting is scheduled
without an end date on the users’ BlackBerry devices.
SDR 108382 If a meeting attendee tentatively accepts a meeting invitation in Microsoft Outlook and then the meeting organizer
updates the meeting location on a BlackBerry device, the meeting attendee’s status appears as “Invited” on the meeting
organizer’s BlackBerry device and Microsoft Outlook calendar.

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BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide

15
BlackBerry Enterprise Server Version 4.1.3 for Microsoft Exchange 2007 Getting Started Guide
Last modified: 24 April 2007
Document ID: 12266247 Version 2
At the time of publication, this documentation is based on BlackBerry Enterprise Server for Microsoft Exchange Version 4.1.3.
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