Blackbe;rry CLIENT FOR USE WITH MICROSOFT OFFICE COMMUNICATIONS SERVER 2007 - KNOWN ISSUES... User manual

BlackBerry Client for use with Microsoft Office
Communications Server 2007
Version: 2.5
User Guide

SWDT373971-562846-0722074131-001

Contents
Basics........................................................................................................................................................................................................................................................... 3
About the BlackBerry Client for use with Microsoft Office Communications Server 2007.............................................................................................................. 3
Sign in to the BlackBerry Client for use with Microsoft Office Communications Server 2007........................................................................................................ 3
About sound profiles.................................................................................................................................................................................................................................. 3
Availability................................................................................................................................................................................................................................................... 4
About your status....................................................................................................................................................................................................................................... 4
Change your status.................................................................................................................................................................................................................................... 4
Add a status message................................................................................................................................................................................................................................ 4
Create a custom status.............................................................................................................................................................................................................................. 4
Set your status to reflect your device status........................................................................................................................................................................................... 5
Reset your status........................................................................................................................................................................................................................................ 5
Change your current location status....................................................................................................................................................................................................... 5
Receive notification when a contact becomes available....................................................................................................................................................................... 5
Contacts...................................................................................................................................................................................................................................................... 7
Add a contact.............................................................................................................................................................................................................................................. 7
View a contact's information.................................................................................................................................................................................................................... 7
Link a contact with a contact in the contacts application.................................................................................................................................................................... 7
Change a contact's display picture.......................................................................................................................................................................................................... 7
Hide the display pictures that appear beside contacts in the contact list.......................................................................................................................................... 8
Restrict the contact information that a contact can view about you................................................................................................................................................... 8
Delete a contact......................................................................................................................................................................................................................................... 8
Block a contact........................................................................................................................................................................................................................................... 9
View blocked contacts............................................................................................................................................................................................................................... 9
A contact no longer appears in my contact list...................................................................................................................................................................................... 9
Contact groups........................................................................................................................................................................................................................................... 10
Add a contact group.................................................................................................................................................................................................................................. 10
Move a contact to a different contact group.......................................................................................................................................................................................... 10
Remove a contact from a contact group................................................................................................................................................................................................. 10
Rename a contact group........................................................................................................................................................................................................................... 10
Delete a contact group.............................................................................................................................................................................................................................. 10
Organize offline contacts.......................................................................................................................................................................................................................... 11
Conversations............................................................................................................................................................................................................................................. 12
Send a message.......................................................................................................................................................................................................................................... 12
Send a message to a user that is not in your contact list...................................................................................................................................................................... 12
Add an emoticon........................................................................................................................................................................................................................................ 12
Start a conference...................................................................................................................................................................................................................................... 12

View a list of conference participants..................................................................................................................................................................................................... 12
Switch conversations................................................................................................................................................................................................................................. 13
Copy a conversation................................................................................................................................................................................................................................... 13
Email a conversation.................................................................................................................................................................................................................................. 13
Clear a conversation.................................................................................................................................................................................................................................. 13
End a conversation..................................................................................................................................................................................................................................... 13
Stop grouping messages in conversations.............................................................................................................................................................................................. 13
I am not receiving notification for incoming messages........................................................................................................................................................................ 14
Text sometimes changes after I type it.................................................................................................................................................................................................... 14
Conversation history.................................................................................................................................................................................................................................. 15
Turn on conversation history.................................................................................................................................................................................................................... 15
View the conversation history for a contact........................................................................................................................................................................................... 15
Search for text in a conversation history................................................................................................................................................................................................. 15
Delete a conversation history................................................................................................................................................................................................................... 15
Provide feedback........................................................................................................................................................................................................................................ 17
Legal notice................................................................................................................................................................................................................................................. 18

Basics
About the BlackBerry Client for use with Microsoft Office Communications
Server 2007
You can use the BlackBerry® Client for use with Microsoft® Office Communications Server 2007 to chat with other Microsoft® Office
Communicator users using your BlackBerry device. To use the client, you must have a Microsoft Office Communicator sign-in name. If you do
not have a sign-in name, contact your administrator.
You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant
message, an indicator appears at the top of the Home screen .
Sign in to the BlackBerry Client for use with Microsoft Office
Communications Server 2007
If you do not remember your sign-in name or password, contact your administrator.
1. On the Home screen or in the Instant Messaging folder, click the icon for the client.
2. Type your sign-in name and password.
3. Click Sign In.
To sign out, on the contact list screen, press the Menu key. Click Sign Out.
About sound profiles
You can set notification options for the client, such as vibrate or tone, in the sounds application. The Enterprise Messenger Alert item specifies
how you are notified when a contact that you have set an availability notification for becomes available. The Enterprise Messenger New Message
item how you are notified of incoming instant messages.
Depending on the sound profile that is set in the sounds application on your device, you might not hear the audible notification that you have
set for the client. For more information about sounds, click the Help icon on the Home screen of your BlackBerry® device.
User Guide Basics
3

Availability
About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status message and
choosing a status indicator.
Change your status
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Change the Status field.
Add a status message
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Type a status message.
4. Press the Menu key.
5. Click Save.
Create a custom status
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Change the Status field.
4. Click Custom Statuses.
5. Type a status message.
6. Click a status indicator.
7. To add the custom status to the status list, select the Add to status list check box.
8. Click OK.
User Guide Availability
4

Set your status to reflect your device status
You can set your status to change to Away when you do not use your BlackBerry® device for a specified duration of time. When you use your
device again, the status changes back to the previous status.
1. On the contact list screen, press the Menu key.
2. Click Options.
3. Change the Show me as Away when idle for field to a duration of time.
4. Press the Menu key.
5. Click Save.
Reset your status
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Change the Status field.
4. Click Reset Status.
Change your current location status
Contacts can only view your location status if they are using a BlackBerry® device.
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Press the Menu key.
4. Click Current Location.
5. Perform one of the following actions:
• Click Home.
• Click Office.
• Click Create Custom Location. Type a location status. Click OK.
To stop displaying your location status, click Do Not Show a Location.
Receive notification when a contact becomes available
You can receive a message when a contact is available. Depending on the sound profile that is set on your device, you might also receive an
audible notification.
1. On the contact list screen, highlight an unavailable contact.
2. Press the Menu key.
User Guide Availability
5

3. Click Alert Me.
4. Click OK.
User Guide Availability
6

Contacts
Add a contact
1. On the contact list screen, press the Menu key.
2. Click Add a Contact.
3. To specify a contact group, change the Group name field.
4. In the Sign-in name field, type part or all of a sign-in name. If necessary, click Lookup.
5. Click a contact.
6. Click OK.
7. To link the contact with a contact in the contacts application, perform one of the following actions:
• If the contact is already in the contacts application, click Select Contact. Click a contact.
• If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click
Save.
View a contact's information
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Contact Info.
Link a contact with a contact in the contacts application
When you link a contact with a contact in the contacts application, you might be able to perform additional tasks. For example, during a
conversation, you might be able to call or send an email message to the contact quickly from the menu.
1. On the contact list screen, in a contact group, highlight a contact.
2. Press the Menu key.
3. Click Link to BlackBerry Contact.
4. Perform one of the following actions:
• If the contact is already in the contacts application, click Select Contact. Click a contact.
• If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click
Save.
Change a contact's display picture
To perform this task, you must have linked the contact with a contact in the contacts application.
User Guide Contacts
7

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Contact Info.
4. Press the Menu key.
5. Click Change Picture.
6. Click a picture.
7. If necessary, center the picture in the box. Press the Menu key. Click Crop and Save.
8. Press the Menu key.
9. Click Save.
Hide the display pictures that appear beside contacts in the contact list
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Contact Pictures field to No.
4. Press the Menu key.
5. Click Save.
Restrict the contact information that a contact can view about you
You can restrict the type and amount of contact information that a contact can view about you by changing the access levels for that contact.
Access level options are listed from least restrictive to most restrictive. For more information about access levels, visit www.microsoft.com.
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Change Access Level.
4. Click an access level option.
Delete a contact
1. On the contact list screen, in a contact group, highlight a contact.
2. Press the Menu key.
3. Click Delete Contact.
4. Click Delete.
User Guide Contacts
8