Blackbe;rry MAIL - - HELP User manual

Help
BlackBerry Mail
Version: 2.5

SWDT229086-461561-0708093127-001

Contents
Getting started............................................................................................................................................................................................................................ 3
BlackBerry Mail web site basics.......................................................................................................................................................................................................... 3
Troubleshooting for the BlackBerry Mail web site............................................................................................................................................................................ 5
Changing your BlackBerry email address.............................................................................................................................................................................. 7
BlackBerry email address basics......................................................................................................................................................................................................... 7
Changing display options..................................................................................................................................................................................................................... 9
Changing the password, secret question, and answer for your BlackBerry email address........................................................................................................ 10
Troubleshooting for the BlackBerry email address........................................................................................................................................................................... 12
Managing email messages........................................................................................................................................................................................................ 13
Email message forwarding................................................................................................................................................................................................................... 13
About email message filters................................................................................................................................................................................................................. 14
Troubleshooting for email message management........................................................................................................................................................................... 15
BlackBerry devices...................................................................................................................................................................................................................... 17
BlackBerry device basics....................................................................................................................................................................................................................... 17
Troubleshooting for BlackBerry devices............................................................................................................................................................................................. 18
Glossary........................................................................................................................................................................................................................................ 21
Legal notice.................................................................................................................................................................................................................................. 23

Help Getting started
2

Getting started
BlackBerry Mail web site basics
About visiting the BlackBerry Mail web site for the first time
The first time that you visit the BlackBerry® Mail web site, you create a BlackBerry email address that you use to send and receive email
messages on your BlackBerry device.
If you log in to your BlackBerry Mail account using a user name and password, the next time that you access the BlackBerry Mail web site,
you must provide your login information.
About logging in using a user name and password
By default, when you open the email setup application or visit the BlackBerry® Mail web site using a browser on your BlackBerry device,
you access your BlackBerry Mail account automatically and do not need to provide login information.
To log in to the BlackBerry Mail web site using a browser on your computer, you must first create a user name and password in the email
setup application or on the BlackBerry Mail web site using a browser on your device.
After you create a user name and password, the next time you access your BlackBerry Mail account, you must complete the following
actions:
• type the user name and password to log in to your account
• validate your BlackBerry email address
Note: You do not receive emails on your device until you log into the BlackBerry Internet Service web site and validate your email address
or email addresses.
Create a user name and password for your BlackBerry Mail account
If you create a user name and password for your BlackBerry® Mail account, you can no longer change back to access your account without
a user name and password.
1. On the BlackBerry Mail web site, on the Services and Settings web page, click Create User Name.
2. Complete the User name field.
3. Complete the Password field.
4. Complete the Confirm password field.
5. Click Next.
6. Click OK.
7. Type the password to validate the email address.
8. Click OK.
Help Getting started
3

Log in using a user name and password
To find the web page address of the BlackBerry® Mail web site, see the printed documentation that came with your BlackBerry device, or
contact your wireless service provider.
You can only log in to the BlackBerry Mail web site if you access your BlackBerry Mail account using a user name and password.
1. Using a browser on your computer or on your BlackBerry device, visit the BlackBerry Mail web site.
2. If necessary, click a display language for the web site.
3. In the User name field, type your BlackBerry Mail user name.
A user name begins with a letter or number and is between 4-32 characters in length. User names can contain upper and lower case
letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. Complete the Password field.
A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can
contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
5. Click Log In.
To log out of the web site, click Log Out.
Related topics
About logging in using a user name and password, 3
About logging in using a user name and password, 3
About your BlackBerry Mail password
If you access your BlackBerry® Mail account automatically each time you visit the the BlackBerry Mail web site using a browser on your
BlackBerry device, you do not have a password for your BlackBerry Mail account.
If you log in to your BlackBerry Mail account using a user name and password, you can change your BlackBerry Mail password regularly.
If you forget your password, from the login web page, you can request BlackBerry Mail to send it to your BlackBerry device.
Change the password for your BlackBerry Mail account
You can only change the password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and
password.
1. On the BlackBerry Mail web site, on the Services and Settings web page, click Password.
2. Complete the New password field.
A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can
contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods(.).
3. Complete the Confirm password field.
4. Click OK.
Help BlackBerry Mail web site basics
4

About the display language of the web site
When you visit the BlackBerry® Mail web site, you can specify the display language of the web site. The display languages that are available
for the web site are the languages that are installed on your BlackBerry device and the languages that your wireless service provider
supports.
If you access your BlackBerry Mail account automatically each time you open the BlackBerry Mail web site and you did not specify a display
language on the End User Agreement web page, the web page appears in the default display language that is specified for your BlackBerry
device. If you specify a new language on the End User Agreement web page, the new display language overrides display language options
that you might have set previously for your BlackBerry Mail account.
If you access your BlackBerry Mail account using a user name and password and you do not specify a display language on the login web
page, the web page will appear in the default display language that is specified for your BlackBerry device. If you specify a new language
on the login page, the new display language overrides display language options that you might have set previously for your BlackBerry
Mail account.
Change the display language of the web site
1. On the BlackBerry® Mail web site, on the Services and Settings web page, click Language.
2. Click a display language.
3. Click Save.
About the end user agreement
When you create your BlackBerry® Mail account, you must read and accept an end user agreement before you can create your account.
If you do not accept the end user agreement, you are not able to use BlackBerry Mail.
You can view the end user agreement that you accepted at any time. BlackBerry Mail displays the date and time of when you accepted
the end user agreement.
View the end user agreement
1. On the BlackBerry® Mail web site, on the Services and Settings web page, click Email Account.
2. Click End User Agreement.
3. Click End User Agreement.
4. Click OK.
Troubleshooting for the BlackBerry Mail web site
I cannot read the language of the BlackBerry Mail web site
Open or log in to the web site and change the display language.
Help Troubleshooting for the BlackBerry Mail web site
5

The password for my BlackBerry Mail account is no longer a secret
You only have a password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and password.
Log in to the web site and change your password.
I have forgotten the password for my BlackBerry Mail account and cannot log in to the BlackBerry
Mail web site
You have a password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and password. You
can request BlackBerry Mail to send your account password to your BlackBerry device.
1. On the BlackBerry Mail web site, on the login web page, click Forgot password?
2. Type your user name.
3. Click Submit.
Help Troubleshooting for the BlackBerry Mail web site
6

Changing your BlackBerry email address
BlackBerry email address basics
About the BlackBerry email address
If you access your BlackBerry® Mail account automatically each time you open the email setup application or the BlackBerry Mail web
site, the first time you open your BlackBerry Mail account, you specify a user name for your BlackBerry email address.
If you access BlackBerry Mail account using a user name and password, the first time that your log in to BlackBerry Mail, you specify a
user name for your BlackBerry Mail account. BlackBerry Mail uses that user name to create the part of your BlackBerry email address
before the at sign (@) (for example, "katewahl" in [email protected]).
Note: You can only have one BlackBerry email address that is associated with your BlackBerry Mail account and your BlackBerry device.
About changing your BlackBerry email address
When you create your BlackBerry® email address, BlackBerry® Mail uses the user name that you provide to create the part of your email
address before the at sign (@) (for example, “katewahl” in [email protected]). If you want to change the user name part of your
BlackBerry email address, you can delete your existing BlackBerry email address and create a new BlackBerry email address.
When you create a new BlackBerry email address, if the new user name that you type is not available, BlackBerry Mail will provide you
with alternate user names. You can select one of the alternate user names or type your own user name.
Note: When you delete your BlackBerry email address, BlackBerry Mail stops sending email messages that are addressed to your previous
BlackBerry email address to your BlackBerry device .
Delete your BlackBerry email address
1. On the BlackBerry® Mail web site, on the Services and Settings web page, click Email Account.
2. Under your BlackBerry email address, click Delete.
3. Click OK.
Create a new BlackBerry email address
If you log in to your BlackBerry® Mail account using a user name and password and if you change your BlackBerry email address, the user
name that you type when you create your new BlackBerry email address is different from the user name that you type to log in to the
BlackBerry Mail web site. Use your original user name to log in to the BlackBerry Mail web site.
1. On the BlackBerry Mail web site, on the Services and Settings web page, click Email Account.
2. Click Create A BlackBerry Email Address.
3. Type the setup information for your BlackBerry email address.
4. Click Next.
5. Click OK.
6. Under your BlackBerry email address, click Edit.
Help Changing your BlackBerry email address
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7. Change the options for your BlackBerry email address.
8. Click Save.
Related topics
Setup options for the BlackBerry email address, 8
Setup fields for the BlackBerry email address
User name:
Type a user name for your BlackBerry® email address. Your user name will appear before the @ sign in your BlackBerry email address.
A user name begins with a letter or number and is between 1-32 characters in length. User names can contain upper and lower case
letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
Password:
If necessary, type a password. A password is between 6-16 characters in length and is case sensitive. Passwords cannot contain
accented characters, but they can contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and
periods (.).
Confirm Password:
If necessary, type the password again.
Secret question:
If necessary, select a pre-defined secret question or create a secret question. The question cannot exceed 100 characters.
Secret answer:
If necessary, type an answer for the secret question. Your secret answer must not exceed 100 characters and is not case sensitive.
Setup options for the BlackBerry email address
Email account name:
Type a description for your email account. This email account name appears on the Home screen of your BlackBerry® device under
the BlackBerry email address message list.
Reply to:
Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply To email
address to hide your BlackBerry email address.
Your name:
Type the display name that you want to appear in the From field of email messages that you send. The display name identifies you
as the sender of an email message in a friendly, informal manner.
Signature:
Type a signature for your email address. Your signature appears at the end of email messages that you send from your BlackBerry
device.
Help BlackBerry email address basics
8