Blackbe;rry MEDIA SYNC User manual

User Guide
BlackBerry Media Sync
1.1.0
Version: 1.1.0

SWD-586301-1112095203-001

Contents
BlackBerry Media Sync Online Help....................................................................................................................................................................................... 3
About BlackBerry Media Sync.............................................................................................................................................................................................................. 3
Set up BlackBerry Media Sync............................................................................................................................................................................................................. 3
Synchronize your playlists and songs from your computer to your device................................................................................................................................... 3
Import album art to your device.......................................................................................................................................................................................................... 4
Check for BlackBerry Media Sync updates........................................................................................................................................................................................ 4
Troubleshooting........................................................................................................................................................................................................................... 5
Some songs did not synchronize to my device.................................................................................................................................................................................. 5
My device does not recognize my media card................................................................................................................................................................................... 5
Exceeded memory limit......................................................................................................................................................................................................................... 5
Legal notice.................................................................................................................................................................................................................................. 7

User Guide BlackBerry Media Sync Online Help
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BlackBerry Media Sync Online Help
About BlackBerry Media Sync
If your BlackBerry® device is running BlackBerry® Device Software version 4.2 or later and you have a media card inserted in your device
or your device includes on-board device memory, you can use BlackBerry® Media Sync to synchronize your music playlists from your
iTunes® library on your computer to your device. You can also synchronize your podcasts and other audio files from your iTunes library to
your device if those files are part of a playlist.
BlackBerry Media Sync supports the following audio file types: .wav, .wma, .mp3, .aac, and .m4a. Audio files that contain digital rights
management (DRM) technologies are not supported.
BlackBerry Media Sync is compatible with 32-bit editions of Windows® XP SP2 and 32-bit editions of Windows Vista™.
Set up BlackBerry Media Sync
The first time that you use BlackBerry® Media Sync, you are prompted to complete the following information. You can change these
settings at any time from the Options menu.
1. Connect your BlackBerry device to your computer.
2. On your computer, on the taskbar, click Start > Programs > BlackBerry > BlackBerry Media Sync.
3. In the Name your device field, type a personalized name for your device.
4. If your device includes on-board device memory and you want to save your songs to this memory type instead of a media card, in the
Music Location drop-down list, click Device Memory.
5. In the Keep this amount of memory free field, specify the amount of memory that you want to keep free for files other than music
files.
6. Click OK.
Synchronize your playlists and songs from your computer to your device
To perform this task, in your BlackBerry® device options, mass storage mode must be turned on. For more information about mass storage
mode, click Help on your device.
You can synchronize specific iTunes® playlists to your device or a random selection of your iTunes songs that are not in a playlist. The
number of your iTunes songs and playlists that you can synchronize depends on the amount of memory on your media card or on-board
device memory that is available for storing music files.
1. Connect your device to your computer. Keep your device connected until you have completed step 5.
2. On your computer, on the taskbar, click Start > Programs > BlackBerry > BlackBerry Media Sync.
3. Perform one of the following actions:
• To synchronize specific playlists, click the arrow icon beside Show iTunes Playlists. Select the check box beside one or more
playlists.
•To synchronize a random selection of your songs that are not in a playlist, click Automatically fill free space. These songs appear
in the Autofill Tracks playlist in the media application on your device.
User Guide BlackBerry Media Sync Online Help
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•To synchronize specific playlists as well as a random selection of your songs that are not in a playlist, click the arrow icon beside
Show iTunes Playlists. Select the check box beside one or more playlists. Click Automatically fill free space. Songs that are
not in a playlist appear in the Autofill Tracks playlist in the media application on your device.
4. Click Sync.
5. Click OK.
6. Disconnect your device from your computer.
Related topics
Some songs did not synchronize to my device, 5
Import album art to your device
If you have album art in your iTunes® music library on your computer, you can import the album art in .jpg format to the media application
on your BlackBerry® device.
1. Connect your device to your computer.
2. On your computer, on the taskbar, click Start > Programs > BlackBerry > BlackBerry Media Sync.
3. In BlackBerry® Media Sync, click Options.
4. In the Import album art from iTunes section, click Import.
5. In the dialog box, click OK.
6. On the Options screen, click OK.
7. Click Sync.
Your songs are synchronized again to add the album art.
Check for BlackBerry Media Sync updates
1. Connect your BlackBerry® device to your computer.
2. On your computer, on the taskbar, click Start > Programs > BlackBerry > BlackBerry Media Sync.
3. In BlackBerry® Media Sync, click Options.
4. In the Check for updates section, click At startup or Manually.
5. Click OK.
User Guide Import album art to your device
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Troubleshooting
Some songs did not synchronize to my device
Try performing the following actions:
• Verify that your media card or on-board device memory has enough available memory to store your songs.
• Verify that your songs do not contain digital rights management (DRM) technologies.
• Verify that your songs are in a supported format.
• Verify that mass storage mode is turned on.
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card
into your device, see the printed documentation that came with your device.
•In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off
mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.
Exceeded memory limit
This message appears when there is not enough memory on your media card or on-board device memory for your music that you selected
to synchronize.
Try performing the following actions:
• Consider using a higher capacity media card.
• Select fewer playlists to synchronize.
• Transfer media files that you have stored on your on-board device memory to a media card.
•On your computer, in the Options section of BlackBerry® Media Sync, decrease the amount of memory that is kept free for files other
than your music files.
User Guide Troubleshooting
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User Guide Legal notice
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Legal notice
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User Guide Legal notice
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