Avery Dennison SNAP 500 User manual

User’s Manual
SNAP
TM 500 Printer
2/1 2/0 1/1 1/0 & 2/1 600DPI
AVERY DENNISON
Manual E ition 2.2
17 July 2013
Manual Part Number 631398

User’s Manual—SNAP™ 500 2/1 Printer
Manual Part Number 631398
WARNING
T is device complies wit Part 15 of t e FCC Rules. Operation is subject to t e
following two conditions:
1) t is device may not cause armful interference, and
2) t is device must accept any interference t at may cause undesired operations.
T is Class A digital apparatus meets all requirements of t e Canadian Interference
Causing Equipment Regulations. Cet appareil numerique de la classe A respecte
toutes les exigences du Reglement sur le material broilleur du Canada

User’s Manual—SNAP™ 500 2/1 Printer
Table of Contents
1.0 INTRODUCTION 10
2.0 INSTALLATION 11
2.1 Preparing for the installation 11
2.1.1 AC Power Line 11
2.1.2 Location Considerations 11
2.1.3 PC Requirements 12
2.1.4 User Safety 13
2.2 Receiving 13
2.3 Unpacking 13
2.3.1 Removing t e printer from t e carton 13
2.3.2 Inspection / Inventory C ecklist 15
2.4 Printer Description 16
2.4.1 Component Descriptions 16
2.4.2 Printer Configurations 17
2.5 Setting up the Printer 18
2.5.1 Attac ing t e Stacker 18
2.5.2 Mains Disconnect 19
2.5.3 Installing t e Power Cord 20
2.5.4 Installing t e PC Interface Cable 20
2.5.5 Installing PCMate Platinum Software 21
2.6 Printing a est Label 21
2.6.1 Loading Supplies 21
2.6.2 Turning t e Printer on 21
2.6.2 Selecting t e Test Format 21
2.6.3 Printing t e Test Labels 22
3.0 OPERATION 23
3.1 Loading Supplies 23
3.1.1 Installing Ink to t e Top Ink Supply Station(s) 23
3.1.2 Installing Ink to t e Bottom Ink Supply Station 26
3.1.3 Loading t e Stock 26
3.1.4 Butt Splice 28
3.1.5 T reading Diagrams 29
3.2 Sending a Print Job to the Printer 31
3.3 Printing Labels 31

User’s Manual—SNAP™ 500 2/1 Printer
3.3.1 T e Control Panel 31
3.3.2 Printing 32
3.3.2.1 Handling t e Leader 32
3.3.3 Errors 32
3.3.4 End of Day 33
3.3.5 Clearing Print Jobs 33
3.3.6 Using Pre-Printed Stock 33
3.3.6.1 Selecting t e Sensor 34
3.3.6.2 Aligning t e Stock to t e Sensor 34
3.3.7 Feeding t e stock 34
3.4 Option Menu System 34
3.4.1 Running Test Patterns 35
3.4.2 Setting / Adjusting Voice Button Volume 37
4.0 MAKING ADJUSTMENTS 39
4.1 Print Head Adjustments 39
4.1.1 Adjusting Print Head Pressure 39
4.1.2 Adjusting Density (Darkness) 40
4.2 Adjusting the Stacker 40
4.2.1 Stacker Position 41
4.2.3 Stacker Angle 41
4.2.4 Platform Angle 42
4.2.2 Heig t of Stack - Stacker Sensor 42
4.3 Print and Cut Adjustments 43
4.3.1 Cut Adjust 43
4.3.2 Print Adjust 44
4.4 Printer Features 44
4.4.1 Selecting t e Printer Language 44
4.4.2 Setting t e Date and Time 45
4.4.3 Enabling or Disabling t e Cutter 45
4.4.4 Selecting t e Print Speed 45
4.4.5 Selecting t e Flagging Mode 45
4.4.6 Selecting t e Sense Mark Type 46
4.4.7 Setting t e Default Transfer Type 46
4.4.8 Viewing t e Life Counts 46
5.0 MAINTENANCE 47
5.1 Print Head Cleaning and Handling 47
5.1.1 Handling Tec niques 47
5.1.2 Cleaning Procedures 48
5.2 Print Head Replacement 48

User’s Manual—SNAP™ 500 2/1 Printer
5.3 Lubrication 51
5.4 Rotary Knife Assembly 51
5.4.1 Removing and Replacing t e Knife Assembly 51
5.4.2 Adjust t e Knife Home Position 53
5.5 Knife Blade Cleaning 53
5.5.1 Cleaning Procedure 53
6.0 SERVICE ADJUSTMENTS 55
6.1 Tape (Web) Guide Position 55
6.2 Tape (Web) Guide Widt Adjustments 55
6.3 Auxiliary Feed 55
6.4 Knife S ear Adjustment 55
6.5 Feed Assembly Adjustment 57
7.0 VIRTUAL CONTROL PANEL 59
8.0 CHANGING PRINTER SETTING IN PC MATE 60
8.1 Viewing and C anging Printer Settings 60
9.0 UPGRADING THE PRINTER SOFTWARE 62
9.1 Introduction 62
9.2 What is Needed 62
9.3 Getting the UPG file 62
9.3.1 Using D2Comm to get t e UPG file 62
9.3.2 Getting upgrade file from D2Comm wit out password 62
9.4 Getting Ready to Upgrade the Printer 63
9.5 Performing the Upgrade 63
10.0 ELECTRICAL TROUBLESHOOTING 67
10.1 Power Up / Sign On / Communications 67
10.2 ape / Ink Advance 69
10.3 Print 71
10.4 Cut / Stack 73
10.5 Printer Errors 74
11.0 MECHANICAL TROUBLESHOOTING 78

User’s Manual—SNAP™ 500 2/1 Printer
11.1 ape 78
11.2 Ink 79
11.3 Print 79
11.4 Knife 79
APPENDICES 81
1. Ink and ape ransfer ypes 81
2. Printer Specifications 83
3. Warranty Policy 86
Service 87
4. Option Menu System Flowchart 89
ELECTRICAL ASSEMBLY DRAWINGS 90
Electrical System Schematic 91
Harness Connections 92
MECHANICAL ASSEMBLY DRAWINGS 93
Unwind Assembly Drawing 94
Unwind Parts List 95
Web Guide Assembly Drawing 96
Web Guide Parts List 97
Print Head Assembly Drawing 98
Print Head Parts List 99
Swing Arm Assembly Drawing 100
Swing Arm Assembly Parts List 101
Ink Unwind / Rewind Arbor Assembly Drawing 102
Ink Unwind / Rewind Arbor Parts List 103
Ink / Unwind Motor Assembly Drawing 104
Ink / Unwind Motor Assembly Parts List 105

User’s Manual—SNAP™ 500 2/1 Printer
Feed Assembly Drawing 106
Feed Parts List 107
Drive Assembly Drawing 108
Drive Parts List 109
Knife Assembly Drawing 110
Knife Parts List 111
Nip Roller Assembly 112
Nip Roller Parts List 113
Covers Assembly Drawing 114
Covers Assembly Parts List 115
Electrical Components Assembly Drawing 116
Electrical Components Parts List 117
urn Bar / Stacker Mount Assembly Drawing 118
urn Bar / Stacker Mount Assembly Drawing 119
600DPI Machine Parts Drawing 120
600DPI Machine Parts List 121
Revision Record 123

User’s Manual—SNAP™ 500 2/1 Printer

10 User’s Manual—SNAP™ 500 2/1 Printer
1.0 Intro uction
AVERY DENNISON as designed t e SNAP
TM
500 printer for simple installation,
easy operation, and dependability. Use your printer to produce two-sided, multi-
color care labels for your apparel, footwear, or ot er products needing
identification. Printing up to a speed of up to 7 inc es (178 mm) per second,
(supply dependent) t e SNAP 500 printer features quick c ange-outs of inks and
tapes, multilingual voice prompts, and easy operating system updates.
T e new SNAP 500 multiply ead printer can ave four different ead
configurations w en ordered. T is manual covers all four configurations.
T is manual guides t e printer operator as an easy-to-use, quick-reference
guide. It contains procedures for receiving, andling, set-up, installation,
operation, and maintenance of t e SNAP 500 printer.
Please read t is section of t e manual to familiarize yourself wit t e printer and
to guide you t roug t e initial receiving and set-up of your new SNAP 700
printer. T roug out t is manual, a system of NOTES, CAUTIONS, and
WARNINGS identify key information to ensure your personal safety and to proper
printer operation. Please review t ese carefully.
We also strongly suggest that you watch the 17-minute training vi eo,
which is available on the D2Comm web site. Refer to the ocumentation
inclu e with the printer for more etails.
NOTES call attention to information that is especially
significant to un erstan ing an operating the equipment.
CAUTION notices inform you of actions or situations in
which the printer might be amage .
WARNING notices escribe situations in which lack of
attention or insufficient equipment knowle ge coul cause
either personal injury or amage to the printer.
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User’s Manual—SNAP™ 500 2/1 Printer 11
2.0 Installation
2.1 Preparing for the installation
2.1.1 AC Power Line
NOTE: AVERY DENNISON requires that the minimum
electrical service be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow the SNAP 500 printer, PC, an any
a itional support or service equipment to be plugge
into the same service. It is highly recommen e that the
printer an its accessories be on a e icate circuit.
T e electrical service supplying power to t e SNAP 500 printer or to perip eral
equipment connected to t e SNAP 500 printer s ould meet standard electrical
code practices, including proper grounding and neutrals.
2.1.2 Location Consi erations
T e SNAP 500 printer weig s 55 pounds (25 kg) and requires a table of sufficient
quality and strengt to andle t is load. T e printer requires an area of
approximately 72" wide x 30" deep x 32" ig (1.8 m x 76 cm x 81 cm). T e ost
PC (if used) and any printer options will increase t e required area. AVERY
DENNISON recommends using an industrial type worktable. Refer to Figure 1
below.
T e SNAP 500 printer is designed for easy operator accessibility to t e printer
controls and components. Select your SNAP 500 printer’s location t at optimizes
product flow and operator comfort:
1. P ysical demands on t e operator will dictate proper eig t of t e table
supporting t e printer. Ensure t e operator as comfortable access to t e
printer. Refer to Figure 1.
2. Allow enoug space for smoot flow of materials t at t e operator will load
on t e printer as well as space for processing t e finis ed product from t e
printer.
3. W ile AVERY DENNISON as designed t e printer to be reasonably quiet,
select an area w ere repetitious noise from printing and cutting processes is
acceptable.
CAUTION: Each customer must take responsibility to
ensure the workstation create for the SNAP 500 printer
meets the recommen e requirements to ensure optimal
operation of the printer.
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12 User’s Manual—SNAP™ 500 2/1 Printer
Figure 1: Recommended Workstation Layout
2.1.3 PC Requirements
Most customers use a personal computer to download information to t e SNAP
500 printer. T e printer can be connected to any type of computer capable of
sending t e AVERY DENNISON Command Language, or PCL.
PCMate Platinum tag and label printing software supports t e new virtual control
panel feature w en using t e SNAP 500 printer. PCMate features ig er
communication speeds of t e SNAP 500. Finally, it can deliver firmware
upgrades from t e Internet.
NOTE: PCMate Platinum requires the following minimum
system:
• IBM
®
PC or Compatible
• Microsoft Windows
®
2000, XP, 7 or later (c eck for latest version of
Windows)
• At least 256 Megabytes of RAM
• At least 4 Gigabyte of available disk space
• Pentium III or later processor, 800M z
• Monitor wit 1024 x 768 resolution
• CD ROM drive
• Internet Connection to access software upgrades and remote diagnostics
Refer to your PCMate Platinum user’s manual for proper installation procedures.
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User’s Manual—SNAP™ 500 2/1 Printer 13
2.1.4 User Safety
1. Follow all of t e safety requirements and procedures establis ed for your
facility.
2. Turn off t e power to t e printer before cleaning, servicing, or replacing any
components.
3. You do not ave to turn off t e power w en loading or c anging supplies.
CAUTION: The SNAP 500 printer has some pinch points
which have safeguar s esign in. AVERY DENNISION
strongly recommen s that you o not mo ify or bypass
these safeguar s.
CAUTION: Danger of explosion i battery is incorrectly
replace . Return pro uct to Avery Dennison for proper
replacement an isposal. Call 1 – 800 – 543 – 6650
Warning: There are hazar ous moving parts at the
print hea station . Keep hair, loose garments, jewelry
an fingers away.
2.2 Receiving
T e SNAP 500 printer s ipping carton weig s 75 pounds (34 Kg). T e carton is
large and specially made to protect t e printer. It may be awkward or difficult to
move by and to its installation location.
CAUTION: Do not remove the printer from the carton or
unpack in the shipping/receiving epartment. Move the
carton to the installation location.
1. Move t e SNAP 500 printers wit a forklift, forkcart or andcart to its intended
location. It is easier and safer to use one of t ese andling devices to move
t e printer. Leaving t e printer in t e carton w ile it is being moved wit in
your facility will elp protect it until placed in its new location.
2. T e stacker, remote display/control unit and any ot er accessories
purc ased for t e printer may be s ipped separately.
2.3 Unpacking
2.3.1 Removing the printer from the carton
1. Open t e carton from t e top by removing t e banding straps and/or cutting
t e taped seam on t e top of t e carton.
2. Remove t e foam-packing layer (see Figure 2A).
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14 User’s Manual—SNAP™ 500 2/1 Printer
Figure 2A: S ipping Carton
CAUTION: Do not iscar any of the packing / shipping
material in case you have to move the printer to another
location or return it to AVERY DENNISON for service.
3. T e printer as been wrapped wit s rink wrap to protect t e printer from t e
packing material and moisture.
4. It requires 2 people to remove t e printer from t e carton.
5. Position your ands in t e cardboard cutout as above. Carefully lift it out of
t e box. Lift t e printer from t e bottom out of t e lower foam packing and
place t e printer on t e workstation table.
6. Carefully remove t e s rink wrap to avoid damaging t e printer.
7. Turn t e Stock Arbor knob counter-clockwise and remove t e protective foam
be ind t e Stock Arbor.
8. Unpack t e stacker from its box and place it on t e workstation table next to
t e printer. Refer to Section 2.5.1, Attac ing t e Stacker.
CAUTION: Lifting the printer from any component other
than case or stacker supports can amage the printer an
cause nee less start up elays.
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User’s Manual—SNAP™ 500 2/1 Printer 15
Figure 2B: Lift Locations
2.3.2 Inspection / Inventory Checklist
1. Inspect t e printer for any damage t at may ave occurred from s ipping.
2. C eck t e SNAP 500 printer s ipping carton to be sure t e following items
are also included wit your printer.
 SNAP 500 printer User's Manual (if ordered separately) may be
downloaded free from t e web: ttp://d2comm.paxar.com, select
“Tec Support”
 Serial Cable
 A quick-disconnect power cord for 115-Volt printer)
 PCMate Platinum software on CD (s ipped wit eac printer) T e
latest version of PCMate Platinum manual may be downloaded free
from t e web: ttp://d2comm.paxar.com, select “Tec Support”
 Instructional Video (CD)
3. If you see obvious damage to t e printer, or if any items listed above are
missing, contact AVERY DENNISON for furt er instructions.
• In t e U.S.A., call [phone], select option for Customer Service.
• Outside t e U.S.A., please contact your local AVERY DENNISON supplier.
X
X
X
X
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16 User’s Manual—SNAP™ 500 2/1 Printer
2.4 Printer Description
2.4.1 Component Descriptions
S own below are t e important parts of t e SNAP 500 Printer. Please take a
moment to familiarize yourself wit t e printer.
Figure 3: SNAP 500 Printer
NOTE: Please take some time to become familiar with the
printer’s major components an their functions. Refer to
Figure 3.
• The Stock Unwin Arbor olds t e supply roll. By rotating t e outer knob
clockwise or counterclockwise, you can adjust t e Tape Arbor to
accommodate tapes ranging from ½ inc - 2 ¼ inc es (12.7 mm - 57.2 mm)
wide. T e arbor auto-centers t e tape t roug t e printer. Metal fingers
extend to old t e supply roll in place. T is allows back tension w ic keeps
t e tape centered t roug t e printer.
• The Stock (Web) Gui e guides t e stock t roug t e printer and is adjusted
by rotating t e black knob.
• The Upper an Lower Print Stations ouse t e print ead assemblies.
T ey ave knobs for adjusting print ead pressure and print density to control
t e print quality.
• The Upper an Lower Ink Arbors are spring loaded, allowing t em to open
up and self center t e ink cores. T ey accommodate ink rolls ranging from 1
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Stacker
Rotary Knife Assembly
Upper Rig t Print Station
Control Panel
Upper Ink Arbors
Stock Unwind Arbor
Stock (Web) Guide
Lower Print Station Lower Ink Arbors
Upper Left Print Station
Tape Feed

User’s Manual—SNAP™ 500 2/1 Printer 17
inc - 2 ½ inc es wit Inc Adapter or from 25 mm – 60 mm wit t e Metric
Adapter.
• A Rotary Knife Assembly comes wit printer. W en printing woven tapes,
use a Sonic Knife accessory option t at provides ultrasonic cutting and
sealing.
• The Stacker collects t e finis ed, printed labels. You can adjust it to
accommodate a variety of label tapes and s ort or long labels. Once t e
stacker reac es t e bottom, t e printer will stop, indicate t e stacker is full,
and allow you to remove t e labels.
• The Control Panel wit buttons and LED’s indicate printer status and
information about specific jobs.
WARNING: This is a class A pro uct. In a omestic
environment this pro uct may cause ra io interference in
which case the user may be require to take a equate
measures.
2.4.2 Printer Configurations
T e Snap 500 comes in 4 configurations, t e 2 print eads over 1 print ead, 2
over 0, 1 over 1, and t e 1 over 0. Eac of t ese configurations is described
below.
• 2 over 1 – T e Snap 500 2 over 1 features two print eads over 1 lower print
ead, capable of printing a two sided label. Two colors on top and one color
on t e bottom.
• 2 over 0 – T e Snap 500 2 over 0 features two print eads, bot on top,
capable of printing one sided two color labels.
• 1 over 1 – T e Snap 500 1 over 1 features two print eads wit one on top
and one on bottom, capable of printing two sided one colored labels.
• 1 over 0 – T e Snap 500 1 over 0 features one upper print ead over no
lower print ead, capable of printing a one color, one sided label .
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18 User’s Manual—SNAP™ 500 2/1 Printer
2.5 Setting up the Printer
2.5.1 Attaching the Stacker
Figure 4: Rotary Knife and Stacker
T e stacker and knife are two separate assemblies t at can be installed and/or
replaced quickly and easily. For information on removing or adjusting t e
stacker, refer to Section 4.2.
1. Locate t e two s afts on t e printer below t e Rotary Knife assembly (see
Figure 4).
2. Slide t e stacker onto t e two s afts until t e backside of t e stacker is
beyond t e tape size to be run. T e stacker s ould go under t e Nip Roller
Striper Plate.
NOTE: Be sure to sli e the top of the stacker behin the
Nip Roller stripping plate.
3. Connect t e stacker interface cable extending from t e bottom of t e stacker
assembly into t e larger connector on t e rig t side of t e printer. Rotating
t e connector and applying lig t pressure inward will elp engage t e
connectors.
NOTE: There is a sleeve on the connector that will snap
when the connector is fully engage with the mating
connector. The two cables will sli e into each other only
when the connectors are properly aligne with each other.
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S afts
Rotary Knife
Assembly
Nip Roller
Stripper
Plate
Label Stop
Platform

User’s Manual—SNAP™ 500 2/1 Printer 19
2.5.2 Mains Disconnect
WARNING: Before connecting an powering on the
printer, you must check to be sure the mains line voltage
is 100-240VAC @ 50-60Hz, single phase.
T ere are no main fuses on t e SNAP 500 printer. T e line cord is t e printer’s
mains disconnect device.
1. Look at t e line voltage level s own on t e back of t e printer (see Figure 5).
If t e mains line voltage for your location is wit in t e range limits, you can
proceed wit setting up your printer.
2. If t e line voltage does not matc t e voltage for your location, contact your
local AVERY DENNISON supplier.
• In t e U.S.A., call [phone].
• Outside t e U.S.A., please contact your local AVERY DENNISON supplier.
WARNING: Some printers require internal changes when
switching the line (mains) voltage from 115V to 230V.
Refer to Appen ix 1 for instructions. Failure to follow the
instructions may result in amage to the printer.
CAUTION: If the number in the win ow DOES NOT match
the AC power line inten e to be supplie to the printer,
DO NOT plug in the power cor .
WARNING: Attempting to open the AC power entry with
the AC power cor alrea y inserte will amage the AC
entry.
Figure 5: Rig t Side of Printer – Rear View
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Blank, No Fusing or
Strapping Required
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20 User’s Manual—SNAP™ 500 2/1 Printer
2.5.3 Installing the Power Cor
A quick-disconnect power cord is s ipped wit eac 115V printer. T e cord for
115V printers will use t e standard t ree-prong plug used in t e U.S.A.
If a power cord is not supplied wit your printer, and your printer is operating at a
voltage ot er t an 115V, obtain a power cord for your application. T e power
cord s ould ave an IEC-320-C13 plug on one end and t e appropriate plug for
your power receptacle at t e ot er end.
1. Locate t e AC power entry receptacle on t e backside of t e printer just
below t e power switc (see Figure 5).
2. Plug t e power cord into t e AC power entry receptacle.
2.5.4 Installing the PC Interface Cable
If you will be using your SNAP 500 printer wit a personal computer, one of t e
following computer interface cables is required:
• Null-modem serial cable wit Part number 05581139 connector
• USB / Serial adapter – Part number 05581140
• Et ernet adapter – Part number 05591105
1. Locate t e communication cable connectors on t e backside of t e printer
(see Figure 6).
2. Plug in t e serial cable connection to t e serial port.
T e default serial port setup in t e printer is 115,200 baud, no parity, 8 data bits,
1 stop bit.
Figure 6: Rear View of t e Printer
Serial Port for Communication to Printer
AC Connection for Power Cable
Power Switc
Auto Strapping
USB or Et ernet cards (if installed)