Bose SB500 Operating instructions

TROUBLESHOOTING
If you could not resolve your issue, see the table below to
identify symptoms and solutions to common problems. If you
are unable to resolve your issue, contact Bose customer
service.Visit: worldwide.Bose.com/Support/WSS
SOLUTION
Bose Music App doesn’t work on mobile device
Make sure the Bose Music app is compatible with your device.
Visit: global.Bose.com/Support
Surround speakers don’t connect to the soundbar
Confirm that the status light is blinking amber, indicating that the
wireless receivers are ready to connect.Repeat the connection
process.Unplug the power cords for the wireless receivers and
soundbar, wait 30 seconds and plug them firmly into a live AC (mains)
outlet.
Intermittent or no audio
Unmute the system.Increase the volume.Confirm that the soundbar is
playing audio. If not, refer to your soundbar owner's guide for
troubleshooting.
Bose Soundbar 500: worldwide.Bose.com/Support/SB500
Bose Soundbar 700: worldwide.Bose.com/Support/SB700
SoundTouch 300 soundbar: global.Bose.com/Support/ST300
Confirm that the status light is solid white, indicating that the surround
speakers are connected to the soundbar. Test different sources (if
available). Repeat the connection process
Make sure that one wireless receiver is set to the (left) channel and
the other is set to the (right) channel
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
Place the surround speakers according to the placement guidelines

Poor or distorted sound from the surround speaker
Test different sources (if available).
Place the surround speakers according to the placement guidelines
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
If placing the speakers in a cabinet or on a shelf, position them
as close as possible to the front edge of the shelf for optimum
acoustic performance.
Run ADAPTiQ audio calibration
.
NOTE:
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
No surround sound
Make sure that your TV can output surround sound audio (refer to
your TV owner’s guide).Make sure that one wireless receiver is set to
the (left) channel and the other is set to the (right) channel . Make sure
that the positive and negative speaker cable wires are securely
inserted into the adapters. Firmly insert the adapters into
the speakers.
UNABLE TO COMPLETE ADAPTIQ AUDIO
CALIBRATION WITH YOUR SOUNDTOUCH
300 SOUNDBAR
If you can't complete ADAPTiQ audio calibration with your
SoundTouch 300 soundbar,
listen to the voice prompts for the following error messages:

The microphone on the ADAPTiQ headset can't detect sound.
Secure all cables.
Disconnect the ADAPTiQ headset cable and reconnect it firmly
into the soundbar’s connector.
Ensure the microphone opening on the top of the ADAPTiQ
headset is not blocked.
Your ADAPTiQ headset may be damaged.
Call Bose customer service for replacement parts.
The ADAPTiQ headset is too close to the speakers.Move the
ADAPTiQ headset farther away from the speakers.
The listening locations are too similar.Move 1 –2 ft. (0.3 –0.6 m)
away from your previous listening location.
The ADAPTiQ headset cannot take measurements due
to movement.Hold your head still.After correcting your
problem, you must re-run ADAPTiQ audio calibration