
15
14
TROUBLESHOOTING
Problem Possible Cause Solution
The start switch will not stay in
the on position.
Your HotCup™water dispenser
has not reset itself after the
boiling cycle.
Your HotCup™water dispenser
is still too hot after the last boil
cycle. Wait a few seconds for
it to cool slightly before trying
again.
The water tank does not
illuminate and your HotCup™
water dispenser does not
dispense boiling water.
• Your HotCup™water
dispenser is not plugged in.
• Your HotCup™water
dispenser is not positioned
correctly on its power base.
• The fuse has blown.
• Your HotCup™water
dispenser has boiled dry.
• Check your HotCup™water
dispenser is plugged in and
switched on at the supply
socket.
• Check that the dispensing
nozzle is positioned
centrally over the drip tray.
• Check the fuse in the plug.
• Allow your HotCup™water
dispenser to cool down
completely then rell it with
water.
Your HotCup™water dispenser
does not dispense a full cup
of water.
• Your HotCup™water
dispenser has excessive
scale.
• The dispensing control may
be set too low.
• Descale your HotCup™
water dispenser.
• Adjust the dispensing
control.
Your HotCup™water dispenser
produces excess steam but
does not dispense boiling
water.
• There is not enough water
in your HotCup™ water
dispenser.
• Your HotCup™water
dispenser has excessive
scale.
• Fill with water up to the
MAX marking then restart
the boil cycle.
• Descale your HotCup™
water dispenser.
Your HotCup™water dispenser
makes a noise and there is a
‘clunk’ sound after water has
been dispensed.
This is the sound of the
internal valve operating after
the boil cycle nishes.
This is normal operation.
Water drips from the
dispensing nozzle after the boil
cycle has nished.
There is a residual amount of
water left inside your HotCup™
water dispenser after the boil
cycle.
This is normal operation.
Steam comes out from behind
the start button and behind the
dispensing nozzle.
Steam is being vented in a
controlled manner through
designed vents.
This is normal operation.
The water reservoir is getting
hot.
Hot water is being returned to
the water reservoir.
This is normal operation.
Your HotCup™water dispenser
immediately turns iteslf on
when it is placed on the power
base.
Your HotCup™water dispenser
is already switched on.
Press the stop button.
CONNECTION TO THE MAINS SUPPLY
If the plug is not suitable for the socket outlets in your home, it can be removed and
replaced by a plug of the correct type.
If the fuse in a moulded plug needs to be changed, the fuse cover must be retted. The
appliance must not be used without the fuse cover tted.
If the plug is unsuitable, it should be dismantled and removed from the supply cord and
an appropriate plug tted as detailed. If you remove the plug it must not be connected to
a 13 amp socket and the plug must be disposed of immediately.
If the terminals in the plug are not marked or if you are unsure about the installation of the
plug please contact a qualied electrician.
Blue
(Neutral)
Brown
(Live)
13A Fuse
Green/Yellow
(Earth)
Plug should be ASTA approved to BS1363
Fuse should be ASTA approved to BS1362
Ensure that the outer sheath of
the cable is firmly held by the cord grip
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