10
14. TROUBLESHOOTING
Possible Causes SolutionProblems
·The coffee has little or unpleasant
taste;
·The ground coffee may be stale or too
acid;
·Try another brand;
·lways use freshly-ground coffee and
keep it in the fridge;
·Your tap water may be of bad quality
or contain chloride;
·Use filtered water or bottled water;
·There is little or no creamy top; The
cream is too bright or fine;
·Coffee flows to rapidly;
·Coffee may be stale; ·lways use freshly-ground coffee and
keep it in the fridge;
·Try a finer grind for espresso;
·djust the grinder level to a finer grind
(between level 2 and 3);
·Very coarse grind;
·Your coffee dose has less than 7 grams; ·Increase the amount of coffee;
·Use the measuring spoon (1 spoon for
each cup);
·Tamp the coffee a bit more;·Little pressure tamping the coffee;
·Clean and tighten the screw of the
filter;
·Replace the filter;
·Cremaker® filter is not well adjusted;
·Water flows instead of coffee; ·The pod is not correctly placed; ·Center the pod in the filter;
·The filter is not adequate for pods or
not able to use pods;
·Use the Cremaker® filter for one dose
(for pods or 1 cup ground coffee);
·The coffee flows over the sides of the
filter holder;
·Too much coffee in the filter, more
than 7 grams;
·Reduce the amount of coffee;
·Use the measuring spoon (1 spoon for
each cup);
·Gently tamp the coffee;·You tamped the coffee too hard;
·Pod incorrectly placed; ·Center the pod in the filter;
·Tighten the filter-holder;·The filter-holder is not correctly
placed in the machine;
·There are coffee remaining in the
brew-head;
·Clean the brew-head;
·Cremaker® filter or filter-holder
are obstructed;
·Clean and unscrew the screw in the
Cremaker® filter;
·Replace the filter *;
·Clean the filter-holder;
·Replace the filter-holder *;
·Water drops from the steam nozzle; ·Steam control is opened; ·Close steam control;
·Replace steam control *;
·Steam control is worn;
·There are coffee grounds in the cup. ·You are using a very fine grind; ·Try another coffee brand for espresso;
·djust the grinder level to a coarser
grind (between level 2 and 3);
·Clean the filter-holder with tap water;
·There are coffee remaining in the
filter-holder;
·Cremaker® filter is damaged / holes
are very large;
·Clean and tighten the screw of the
filter;
·Replace the filter *;
·Try another coffee brand for espresso;
·djust the grinder level to a coarser
grind (between level 2 and 3);
·You are using a very fine grind;·The coffee tastes burned;
·Use a smaller amount of coffee;
·Use the measuring spoon (1 spoon for
each cup);
·There is too much coffee in the filter,
more than 7 grams;
·Gently tamp the coffee;·You tamped the coffee too hard;
·Proceed as if you were about to prepare
a coffee using no coffee;
·Verify / replace the thermostat *;
·The temperature of the water may be
too high;
·Gently tamp the coffee;·The ground coffee has not been evenly
spread in the filter;
·The cups are not filled equally;
·One cup fills faster than the other;
·Filter-holder is not clean or is
obstructed;
·Verify / clean filter-holder;
·Replace the filter-holder *;
·The Espresso flows too slowly or not at
all.
·Too much coffee in the filter, more
than 7 grams;
·Reduce the amount of coffee;
·Use the measuring spoon (1 spoon for
each cup);