Broadcastvision Entertainment AudioFetch FETCH4 NE User manual

AudioFetch User Manual 1
Thank you for your purchase of:
By Broadcastvision Entertainment
The dynamic AudioFetch system enables Android and Apple smartphones and tablets with the
AudioFetch App to receive local audio from TVs etc. AudioFetch should operate in a “plug-and-
play” manner when one audio source per channel is connected to AudioFetch and the
Ethernet jack is on a suitable WiFi router. Additional instructions are included below. Please
note that AudioFetch can be ordered/expanded in 4 channel increments.
Your AudioFetch application is as follows:
Proposal Number :
AudioFetch Model :
Specific Cables Requested :
Note: If no specific cables or lengths are requested, a 25’ Ethernet cable and 6’ RCA to
stereo jack cables for each channel will be enclosed.
Additional cable lengths and types are available at www.monoprice.com
Please call AudioFetch technical support at 888.330.4283 x3 if your application differs from the
above.
2019-04-12

2
CONTENTS
1. The AudioFetch App ...................................................................................................................................................3
2. Connecting AudioFetch to audio sources and WiFi .....................................................................................................3
3. AudioFetch “Swag” - TV Signage, Table Tents, Cardio Clings and Window Stickers......................................................4
4. The free AudioFetch Ad Portal....................................................................................................................................5
5. Expanding AudioFetch for Additional Channels - Add a Card.......................................................................................5
6. OPTIONAL: Accordio - Provides Wireless Inputs using existing or new FM/900 MHz transmitters to save cabling
audio sources to AudioFetch. .....................................................................................................................................7
7. Configuration Management – “The Doghouse” ..........................................................................................................8
7.1. Accessing the Doghouse.......................................................................................................................................8
7.2. Welcome Page and Navigation Links ..................................................................................................................10
7.3. Network Setup ...................................................................................................................................................11
7.4. Multi-Box Setup .................................................................................................................................................12
7.5. Channels Setup ..................................................................................................................................................17
7.6. Audio Settings ....................................................................................................................................................20
7.7. System Status.....................................................................................................................................................24
7.8. Tools and Utilities...............................................................................................................................................26
7.9. Contact & Links ..................................................................................................................................................29
7.10. Discovery List .................................................................................................................................................29
8. Stadium Mode .........................................................................................................................................................31
9. Reference Information -Network Traffic and Guest Networks................................................................................33
10. Regulatory Compliance Statements..........................................................................................................................36

3
1. The AudioFetch App
Download the latest AudioFetch app for free
from the Google Play®or Apple iTunes®store.
Familiarize yourself with the drop down menu
including the help menu section should it be
needed during installation.
2. Connecting AudioFetch to audio sources and WiFi
Connect each audio source to a channel input on AudioFetch. There are 3 input options per
channel. CHOOSE ONLY ONE INPUT PER CHANNEL. Two popular analog connections are RCA
(one red and one white) and a 3.5mm stereo jack (headphone jack). Either one can be
connected into the Analog input of AudioFetch which is a 3.5mm stereo jack. Digital connection
options are optical and digital coax.
Note that RCA and digital coax connections are not the same. A digital coax output (on TV, etc.)
cannot connect into the AudioFetch analog input. An RCA analog output (from TV, etc.) cannot
connect into the AudioFetch digital coax input. The configuration management pages can be
logged into as described below to determine if a good audio signal is connected into the
channel.
When connecting via digital inputs, always choose the audio source type (in the TV’s setup)
as PCM since Dolby-encoded signals are not supported.

4
3. AudioFetch “Swag” - TV Signage, Table Tents, Cardio Clings and
Window Stickers
Post the provided signage on the TVs. Cardio clings, table tents and door/window stickers are
provided to enable patrons to easily obtain and use the AudioFetch app.
Picture B: Audio Input Types
Pi
cture A: Cable Types
RCA
Plugs
3.5mm
Stereo Plug
Optical
Plug
Digital
Coax
Remove
Protective
Cover
Optical
Input
Digital
Coax Input
Analog
Input
choose one

5
4. The free AudioFetch Ad Portal
The AudioFetch app displays custom ads and notices which can be managed from the cloud. Log into
the ad portal at www.audiofetch.com/portal using the username and password provided below to
post your ad/info graphic that can direct users to website, an e-mail address, and/or phone number
that you specify. Add multiple graphics that rotate through at the time duration you specify. Call
888.330.4283 x3 to confirm your log-in credentials if needed.
Username :
Password :
5. Expanding AudioFetch for Additional Channels - Add a Card
Determine which model you currently have and order 1 or more expansion cards:
FETCH4 NE
-
4 channel Non
-
Expa
ndable
FETCH4
-
4 channel Expandable
FETCH8
-
8 channel Expandable
4
4
8

6
FETCH12
-
12 channel Expandable
FETCH16
-
16 channel Expandable
+
ADD a 2nd, 3rd, or more AudioFetc
h boxes
FETCH20+ - 20+ Channel Expandable
Then follow these instructions to add additional card(s):
Remove the AudioFetch Cover
then slide out the base AudioFetch
card from the side rails.
Connect the expansion channel card to
the base card as seen here.
2
Place the base card into the side rails
Use an X-Acto knife to cut through the
12
16
20+
4
3
1
2
3
4

7
protective covering of the expansion card holes then reattach the top cover.
6. OPTIONAL: Accordio - Provides Wireless Inputs using existing or new
FM/900 MHz transmitters to save cabling audio sources to AudioFetch.
Accordio - Available in 4 or 8 channel increments
Fitness centers and sports bars often have existing
FM or 900MHz audio transmitters from
Broadcastvision, Cardiotheater, Cardiovision, Mye,
SportsSelect, etc. The Accordio box can be
configured in 4 or 8 channel increments to receive
audio wirelessly from transmitters at TVs or
cable/satellite boxes.

8
When ordering Accordio, specify the desired channel line-up by channel scheme and channel
number (i.e.: Broadcastvision Series 2, channels 1-4 or Cardiotheater xTV channels 1-8)
corresponding to channels A-D or A-H of each Accordio box.
A stereo jack to stereo jack cable is included to cable the received audio to the AudioFetch
channel inputs:
7. Configuration Management – “The Doghouse”
7.1. Accessing the Doghouse
Configuration settings (“The Doghouse”) for each AudioFetch box are viewed using a web
browser on a device (PC, tablet, mobile phone, however not compatible with MAC) which
must be connected to the same network as AudioFetch.
Most applications do not require access to the Doghouse since the default settings are
adequate. When adjustments are required, please review information in this section.
The “Doghouse Utility App” can be used to search for AudioFetch boxes on the network and
provide easy one-click access to the Doghouse for each box. The Doghouse Utility App is
available for Windows, Android, and iOS (not available for MAC), further information and install
links can be found here: www.audiofetch.com/doghouse

9
On a Windows device: Install then run the Windows version Doghouse Utility to locate
AudioFetch box(s) on the network. The Windows version Doghouse Utility looks like this:
On Android or Apple (iOS) devices:Search and install “AudioFetch Doghouse” in the Google
Play®(Android OS devices) or Apple iTunes®(Apple devices with iOS operating system) store,
direct links to the store locations are provided on the web page referenced above.
Here is an example screenshot of the Apple version Doghouse App (Android looks similar):
During detection (about 10-20 seconds) After AudioFetch box(s) detected

10
In AudioFetch systems employing more than one AudioFetch box, all of the boxes present
should appear in the listing, like this:
Each box has its own configuration settings, in other words each box has its own independent
Doghouse. When installing a system with multiple boxes, each Doghouse must be accessed in
order to configure each of the boxes correctly. More on this later…
Once the AudioFetch box(s) are displayed, click the “Connect” button (Windows) or tap in the
information area for the box (Android/Apple) to open the Doghouse for the desired box in
your default web browser. A login dialog will be displayed (this is the Windows version,
Android/Apple will look different but request the same info):
Default username is: ADMIN (all upper case)
Default password is: admin (all lower case)
7.2. Welcome Page and Navigation Links
After successful login you will see a welcome page similar to below:

11
Use the links in the DOGHOUSE NAVIGATION section to access each of the configuration
pages.
7.3. Network Setup
On the NETWORK SETUP page check “Use Automatic IP Address” to have the AudioFetch box
receive its’ IP address automatically (from the network’s DHCP server). Or uncheck this setting
and enter values for:
Manual IP Address Subnet Mask Gateway
The values must be correct for operation with the connected network, contact your IT network
administrator for instructions if needed. Note that there is usually no need to enter manual
information here when the network’s DHCP server has been configured with a reservation IP
address for the AudioFetch Box.

12
After any changes are made on the NETWORK SETUP page, the “Save Settings” button at
bottom of page must be clicked, otherwise the new settings will be lost when navigating away
from this page. When the Save Settings button is clicked, the settings are saved and the
AudioFetch box will automatically restart. If DHCP assigns a new/different IP address after the
restart, then use the Doghouse Utility again.
7.4. Multi-Box Setup
Where more audio channels are required, multiple AudioFetch boxes can be connected to the
same network (up to 32). The MULTI-BOX SETUP page is used to configure AudioFetch to
work correctly in multi-box installations.

13
Most AudioFetch installations are single-box, in this case ensure that “BOX A” is selected from
the drop-down list - as shown in the image above (this is the factory default setting).
In multi-box installations, the AudioFetch App needs to know how to coordinate the order of
channels it displays with channels from each of the AudioFetch boxes present. This is
accomplished by designating the AudioFetch boxes present as:
BOX A BOX B BOX C BOX D . . . (32 choices, up to BOX AF)
The channels from BOX A will be displayed first by the AudioFetch App, channels from BOX B
will be displayed next, etc.
For example, in a 2-box installation where a 16-channel box has been designated BOX A and a
4-channel box has been designated BOX B, the channels will be displayed by the App like this:
BOX A

14
Note that if channel names have been assigned (see info about that later in this document),
the names will be displayed by the app instead of default channel numbers shown above, but
the ordering will still be determined by the BOX A/B designation.
Each AudioFetch box must be separately configured with a BOX A/B/C/D… designation.
Default from the factory is BOX A, so when installing a multi-box AudioFetch system, one must
access the Doghouse for each and every box and set the desired designation, to ensure
channels from each of the boxes are mapped to the desired display order (and numbering) on
the AudioFetch App.
IMPORTANT: Each box must have a different designation!
Only exception: Stadium Mode operation (see section 8)
BOX B
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

15
If two or more boxes have the same designation, then the system will not operate correctly.
Accessing the Doghouse and configuring the BOX designations is mandatory in multi-box
installations!
Note: When multiple AudioFetch boxes are ordered to work together on the same network,
they will be pre-configured for you and this procedure will not be necessary.
To configure the boxes in a multi-box installation:
1. Decide how you want the channels from each box to be ordered by the App (which
box’s channels display first, second, third, etc.).
2. Use the Doghouse Utility to find/display all of the boxes on the network.
3. Access the Doghouse for the first box (You want the App to display this box’s channels
first), navigate to the MULTI-BOX SETUP page and use the drop-down selector to
select “BOX A”, the new setting is saved automatically.
4. Access the Doghouse for the second box, navigate to the MULTI-BOX SETUP page
and use the drop-down selector to select “BOX B” (new setting automatically saved).
a. NOTE: Each box has its own Doghouse, you must access each box’s
Doghouse separately.
5. If a third box is present: access the Doghouse for the third box, navigate to the
MULTI-BOX SETUP page and use the drop-down selector to select “BOX C”
6. If a fourth box is present: access the Doghouse for the fourth box, navigate to the
MULTI-BOX SETUP page and use the drop-down selector to select “BOX D”
7. Continue this procedure for any additional boxes present.
A maximum of 32 boxes are supported in a multi-box system.
To assist in setup, the Doghouse MULTI-BOX SETUP page contains a link to detect/display info
about other boxes present on the LAN. Click the link, and then a notification page will appear
for about 5 seconds while the other boxes are being detected. Then the MULTI-BOX SETUP
page will display again with the list of boxes filled out. See the example below which shows
the detection results for a 3-box system.

16
When the drop-down selector is used to change the box designation, the list of other boxes is
cleared. In this case just click the detection link again to re-display all the boxes.
After detection, the box setting for each will be displayed as shown above (in the column
labeled “Setting”). When configuring a multi-box system, use the detect link to double-check
that all boxes have different/unique designations. For example, this display of detected
boxes indicates a problem because two boxes are set to the same designation:
In this case, one of the conflicting boxes should be changed to BOX C.
Note that other-box detection in the Multi-Box Setup page works only on networks which fully
support SSDP discovery protocol. Some network configurations do not, in this case use the
Doghouse Utility as an alternative to discover all the boxes on the network and display their
box settings.
More about multi-box channel numbering in the App:

17
The App by default reserves 16 channels for each box when displaying channel numbers in a
multi-box system – this is because each box can potentially contain up to 16 channels. This has
a special impact when boxes with fewer than 16 channels are used.
In the previous example, a 2-box system had one 16-channel box designated as BOX A and one
4-channel box designated as BOX B. What if the designations were reversed? In this case, the
App would display channels 1-4 for BOX A (the 4-channel box), and display channels 17-32 for
BOX B, like this:
While there is nothing wrong with this default channel numbering in the App, it may be
preferable to have continuous channel numbers. If so, the CHANNELS SETUP page, described
next, can be used to adjust the channel numbers displayed by the App.
7.5. Channels Setup
The CHANNELS SETUP shows the installed channels and allows alternate names/numbers to be
assigned for each channel. The “Enable” checkboxes can be used to disable individual channels
- the App will no longer display any which are un-checked.
The default CHANNELS SETUPpage for a 16-channel box looks like this:
BOX A
1 2 3 4 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
BOX
B

18
All installed channels are enabled and all the channel name fields are blank. The App will
display its default channel numbers for this box, as described above.
NOTE: Boxes with fewer channels installed will show the non-installed channels greyed out.
The default channel numbers displayed by the App may be replaced by making entries in the
“Name” fields. Although up to 10 characters may be entered in the Doghouse, the App will
display only the first five characters of the channel name entry. The App will continue
displaying the default channel number for any channels with empty names in the Doghouse.
So taking the example just above, where a 4-channel box has been defined as BOX A and a 16-
channel box has been defined as BOX B, channel names could be re-defined for BOX B like this
(BOX B’s Doghouse):

19
IMPORTANT: The “Save Settings” button must be clicked after any changes are made,
otherwise the new settings will be lost at the next power cycle.
With the redefined channel names shown above, our 2-box example system will now have the
App displaying a continuous set of channel numbers: 1-4 for the 4-channel BOX A, and 5-20 for
the 16-channel BOX B.
Remember, the channel names can be numbers or characters such as: CBS, MSNBC, CH01,
etc.

20
7.6. Audio Settings
The AUDIO SETTINGS page is used to access three different sets of configurations:
AUDIO GAIN
PUBLIC ADDRESS
ACE (Audio Control and Enhance)
The AUDIO GAIN section displays current audio status (signal level, active input source) for the
channel selected from the drop-down list, and allows the gain to be adjusted. Status begins
updating only after AudioFetch has connected to the network, therefore when using this page
please be sure the AudioFetch box is connected to a working network.
To set the Audio Gain:
1. Select the desired channel to adjust from the drop-down list
2. Ensure an audio source is connected to the corresponding input on the box.
3. Monitor the Peak Audio Status number, if an active audio source is connected then it
will constantly change.
a. NOTE: There will be no status indicated if the selected channel is not enabled
in Doghouse Channels Setup page