Brother MFC-7470D Operating and maintenance manual

BASIC USER’S GUIDE
MFC-7360
MFC-7470D
MFC-7860DN
Version A
CHN-ENG

To create a better environment
Please cooperate
Firstly, thank you very much indeed for using our Brother products!
Brother focuses on the earth environment concerned. And make a basic policy which is to concern
about the earth environment, including any workflow from product development to discard. The
local citizen should be responsible for local society and its environment during these environment
protection activities.
Therefore, we hope you'll take part in this environment plan, and pay attention to environment
protection points as below while discarding used consumables.
1 Please deliver the used package materials to relevant waste disposaloffice for recycle.
2 When you discard used consumables, please follow and carry on relevant local regulations
properly.
3 When the machine need replacing parts for the maintenance and repair, please discard used
circuit boards, used electrical parts and products as disposed electrical materials.
4 The power consumption is 0 W after you turn off the machine and unplug it from the AC outlet.
5 Some parts in the machine can be used on the same series model machines which produced
by the same factory.
Note: If you want to replace the parts, please contact your local Brother repair station.
© 2010 Brother Industries, Ltd.

i
User’s Guides and where do I find it?
Which manual? What’s in it? Where is it?
Safety and Legal Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
For Chinese: Printed / In the
box
For Chinese English:PDF file /
Documentation CD-ROM / In
the Box
Basic User's Guide Learn the basic Fax, Copy and Scan
operations and how to replace consumables.
See troubleshooting tips.
Advanced User's
Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports, and
performing routine maintenance.
PDF file /
Documentation CD-ROM /
In the Box
Software User’s
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote Setup,
PC-Fax, and using the Brother ControlCenter
utility.
Network Glossary This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
Network User’s
Guide
This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User's Guide, Software User's Guide and
Network User's Guide.........................................................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Volume settings .....................................................................................................9
Ring volume.....................................................................................................9
Beeper volume ................................................................................................9
Speaker volume...............................................................................................9
2 Loading paper 10
Loading paper and print media............................................................................10
Loading paper in the standard paper tray......................................................10
Loading paper in the manual feed slot ..........................................................12
Unscannable and unprintable areas..............................................................16
Paper settings......................................................................................................17
Paper Type ....................................................................................................17
Paper Size .....................................................................................................17
Acceptable paper and other print media..............................................................17
Recommended paper and print media ..........................................................17
Type and size of paper ..................................................................................18
Handling and using special paper .................................................................19
3 Loading documents 22
How to load documents .......................................................................................22
Using the automatic document feeder (ADF) ................................................22
Using the scanner glass ................................................................................23
4 Sending a fax 25
How to send a fax ................................................................................................25
Faxing Letter size documents from the scanner glass ..................................26
Cancelling a fax in progress ..........................................................................26
Transmission verification report.....................................................................26

iii
5 Receiving a fax 27
Receive modes....................................................................................................27
Using receive modes ...........................................................................................28
Receive Mode settings ........................................................................................29
Ring Delay.....................................................................................................29
F/T Ring Time (Fax/Tel mode only)...............................................................29
Fax Detect .....................................................................................................30
6 Using PC-FAX 31
PC-Fax Receive (For Windows®only) ................................................................31
PC-Fax Send .......................................................................................................31
7 Telephone and external devices 32
Voice operations..................................................................................................32
Making a telephone call.................................................................................32
Hold ...............................................................................................................32
Connecting an external TAD................................................................................32
Connections...................................................................................................33
Recording an outgoing message (OGM).......................................................33
Multi-line connections (PABX).......................................................................33
External and extension telephones......................................................................34
Connecting an external or extension telephone ............................................34
Operation from external telephones ..............................................................35
For Fax/Tel mode only...................................................................................35
Using a non-Brother cordless external handset ............................................35
Using Remote Codes ....................................................................................36
8 Dialling and storing numbers 37
How to dial...........................................................................................................37
Manual dialling...............................................................................................37
One touch Dialling .........................................................................................37
Speed Dialling ...............................................................................................37
Search ...........................................................................................................38
Fax redial.......................................................................................................38
Storing numbers ..................................................................................................38
One Touch and Speed Dial Options..............................................................39
Storing a pause .............................................................................................40
Storing One Touch Dial numbers ..................................................................40
Storing Speed Dial numbers..........................................................................43
Changing One Touch and Speed Dial numbers............................................45
Deleting One Touch and Speed Dial numbers..............................................46
Tone or Pulse ................................................................................................47

iv
9 Making copies 48
How to copy.........................................................................................................48
Stop copying..................................................................................................48
Copy settings.................................................................................................48
10 How to print from a computer 49
Printing a document.............................................................................................49
11 How to scan to a computer 50
Scanning a document as PDF file using ControlCenter4 (Windows®) ................50
Changing the SCAN key settings ........................................................................53
Before scanning.............................................................................................53
SCAN key settings.........................................................................................53
Scanning using the SCAN key ......................................................................55
A Routine maintenance 56
Replacing the consumable items.........................................................................56
Replacing the toner cartridge ........................................................................57
Replacing the drum unit.................................................................................62
Cleaning the machine..........................................................................................66
Cleaning the outside of the machine .............................................................66
Cleaning the scanner glass ...........................................................................67
Cleaning the corona wire...............................................................................68
Cleaning the drum unit ..................................................................................70
Cleaning the paper pick-up rollers.................................................................75
B Troubleshooting 77
Error and maintenance messages.......................................................................77
Transferring your faxes or Fax Journal report ...............................................83
Document Jams...................................................................................................84
Document is jammed in the top of the ADF unit............................................84
Document is jammed under the document cover ..........................................84
Removing small documents jammed in the ADF...........................................85
Document is jammed at the output tray.........................................................85
Paper Jams..........................................................................................................86
Paper is jammed in the standard paper tray..................................................86
Paper is jammed at the back of the machine ................................................87
Paper is jammed inside the machine.............................................................89
Paper is jammed in the Duplex Tray (MFC-7470D / MFC-7860DN) .............94
If you are having difficulty with your machine ......................................................96
Setting Dial Tone detection .........................................................................105
Telephone line interference .........................................................................105
Improving the print quality..................................................................................106
Machine Information ..........................................................................................116
Checking the Serial Number........................................................................116
Reset functions..................................................................................................116
How to reset the machine............................................................................117

v
C Menu and features 118
On-screen programming....................................................................................118
Menu table...................................................................................................118
How to access the menu mode ...................................................................118
Menu table.........................................................................................................119
Entering text ......................................................................................................132
D Specifications 134
General..............................................................................................................134
Document Size ..................................................................................................136
Print media.........................................................................................................137
Fax.....................................................................................................................138
Copy ..................................................................................................................139
Scanner .............................................................................................................140
Printer ................................................................................................................141
Interfaces...........................................................................................................142
Computer requirements ....................................................................................143
Consumable items.............................................................................................145
Network (LAN) ...................................................................................................146
E Index 147

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations. You can view the
Advanced User's Guide on the Documentation CD-ROM.
1 General Setup
Memory storage
Ecology features
Toner Settings
LCD Contrast
Mode Timer
Setting the Fax Logic (sending and
receiving Sequence)
Dial Prefix
2 Security features
Security
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
Duplex Copying (1-sided to 2-sided)
(MFC-7470D / MFC-7860DN)
A Routine maintenance
Cleaning the machine
Checking the machine
Packing and shipping the machine
B Glossary
C Index

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
CAUTION
IMPORTANT

Chapter 1
2
Accessing the
Advanced User's
Guide, Software User's
Guide and Network
User's Guide 1
This Basic User's Guide does not contain all the
information about the machine such as how to
use the advanced features Fax, Copy, Printer,
Scanner, PC-Fax and Network. When you are
ready to learn detailed information about these
operations, read the
Advanced User's Guide ,
Software User's Guide , Network Glossary
1
,
and
Network User's Guide
1
that are on the
Documentation CD-ROM.
1MFC-7860DN only
Viewing Documentation 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
Note
(Windows®users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b(Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
cClick your country.
dPoint to your language, point to View
Guide, and then click the guide you
want to read.

General information
3
1
Note
• (Windows®users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
• (Windows®users only) 1For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1Microsoft®Internet Explorer®6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning (MFC-7860DN only)
Presto! PageManager User’s Guide
Note
Presto! PageManager must be
downloaded and installed before use.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup instructions
(MFC-7860DN only)
Your machine can be connected to a wired
network. You can find basic setup instructions
in the Quick Setup Guide. For more information
about network setup please see the Network
User's Guide.

Chapter 1
4
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website, click Brother
Home Page.
For the latest news and product support
information, click Brother Solutions
Center.
 To visit our Website for original genuine
Brother Supplies, click
Supplies Information .
 To access the Brother CreativeCenter for
FREE photo projects and printable
downloads, click
Brother CreativeCenter .
To return to the main page, click Back or
if you have finished, click Exit.

General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click Presto!
PageManager.
For the latest news and product support
information, click Brother Solutions
Center.
To visit our website for original Brother
Supplies, click Supplies Information.

Chapter 1
6
Control panel overview 1
MFC-7470D and MFC-7860DN have the same keys
MFC-7360
01/01 18:00 Fax
Res:Standard
1236
4 5 7
1236
4 5 7
01/01 18:00 Fax
Res:Standard

General information
7
1
01/01 18:00 Fax
Res:Standard
36 4 5 78910
36 4 5 78910
01/01 18:00 Fax
Res:Standard

Chapter 1
8
1 One Touch keys
These 4 keys give you instant access to 8
previously stored numbers.
Shift
Lets you access One Touch numbers 5 to 8
when held down.
2 FAX keys:
Hook/Hold
Press before dialling if you want to make sure
a fax machine will answer, and then press
Start.
Lets you place telephone calls on hold.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
Resolution
Sets the resolution when sending a fax.
3 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
2 in 1 (ID) Copy
You can copy your Identification Card both
sides onto one page with the original size.
Duplex
(For MFC-7470D and MFC-7860DN)
You can choose Duplex to copy on both sides
of the paper.
4 PRINT keys:
Secure
(For MFC-7470D and MFC-7860DN)
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure. (See Secure Function
Lock 2.0 in Chapter 2 of the Advanced User's
Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
5LCD
Displays messages to help you set up and use
your machine.
6 Mode keys:
FAX
Puts the machine in Fax mode.
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
7 Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Volume keys:
dor c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
aor b
Press to scroll through the menus and options.
Address Book
Let you access speed dial numbers directly.
8Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key temporarily switches the dialling mode
from Tone to Pulse during a telephone.
9Start
Lets you start sending faxes or making copies.
10 Stop/Exit
Stops an operation or exits from a menu.

General information
9
1
Volume settings 1
Ring volume 1
You can choose a range of ring volume
levels, from High to Off.
While in Fax mode press or to adjust
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the ring volume through
the menu:
aPress Menu, 1, 3, 1.
bPress aor bto choose Off, Low, Med or
High.
Press OK.
cPress Stop/Exit.
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
aPress Menu, 1, 3, 2.
bPress aor bto choose Off, Low, Med or
High.
Press OK.
cPress Stop/Exit.
Speaker volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu, 1, 3, 3.
bPress aor bto choose Off, Low, Med or
High.
Press OK.
cPress Stop/Exit.

10
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray or manual feed slot.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray 2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (bbb)
on the sliding paper with guide. (For
recommended paper to use, see Paper
capacity of the paper trays on page 18.)
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray 2
aPull the paper tray completely out of the
machine.
Loading paper 2

Loading paper
11
2
bWhile pressing the green paper-guide
release lever, slide the paper guides to
fit the paper size you are loading in the
tray. Make sure that the guides are
firmly in the slots.
cFan the stack of paper well to avoid
paper jams and misfeeds.
dPut paper in the tray and make sure:
The paper is below the maximum
paper mark (bbb) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
ePut the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
1

Chapter 2
12
fUnfold the support flap (1) to prevent
paper from sliding off the face-down
output tray.
Loading paper in the manual
feed slot 2
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
Note
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
Printing on plain paper, thin paper or
recycled paper from the manual feed
slot 2
aUnfold the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
bOpen the manual feed slot cover.
1
1
1
1