Brother MFC-J6930DW User manual

Reference Guide
Brief explanations for routine operations
MFC-J6930DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Reference Guide contains basic instructions
and information for your Brother machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals

User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Reference Guide Learn the basic PC-Print, Direct Print, Scan,
Copy and Fax operations and basic machine
maintenance. See troubleshooting tips.
Printed / In the box
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
Direct Print, Scan, Copy, Fax, Internet
services, Mobile Functions and Brother
ControlCenter operations, useful information
is included about using the machine on a
network.
Brother Solutions
Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device, and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi®
network.
1Visit solutions.brother.com/manuals.
1

Control Panel Overview
32 5
6
4
1
1. NFC (Near Field Communication) symbol
You can use card authentication by touching the IC card to the NFC symbol on the control
panel.
If your Android™ device supports the NFC feature, you can print from your device or scan
documents to your device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the Touchscreen.
Adjust the angle of the control panel by lifting it.
1General Information
2

3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. Dial Pad
Press the numbers to dial telephone or fax numbers and to enter the number of copies.
5. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
6. Power On/Off
Press to turn the machine on.
Press and hold down to turn the machine off. The Touchscreen will display [Shutting
Down] and will stay on for a few seconds before turning itself off. If you have connected an
external telephone or TAD, it is always available.
If you turn the machine off using , it will still clean the print head periodically to maintain
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.
1General Information
3

Touchscreen LCD
Overview
There are three Home screens that you can
access by swiping left or right or pressing d or
c.
From the Home screens, you can access
Shortcuts, Wi‑Fi setup, Settings and Ink levels
screens.
Home Screen 1
2
7
1
5
3 4 6
This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, it indicates that your machine is
ready for the next command.
You can change the Ready Mode screen.
For more information, see the Online
User's Guide: Set the Ready Screen.
Home Screen 1 provides access to [Fax],
[Copy] and [Scan] operations.
Home Screen 2
2
7
1
5
3 4 6
Home Screen 2 provides access to additional
features, such as [Web], [Apps] and [USB]
operations.
Home Screen 3
2
7
1
5
3 4 6
Home Screen 3 provides access to additional
features, such as [A3 Copy Shortcuts]
and [Download Software] operations.
1. Date & Time
Displays the date and time set on the
machine.
2. Quiet Mode
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
3. [Shortcuts]
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning, Web Connect and
Apps services.
• Three Shortcuts tabs are available with
six Shortcuts on each tab.
• Press , displayed at the
bottom of the screen to access the
Home Screens.
4

4. Wireless Status
Each icon in the following table shows the
wireless network status:
Your machine is not connected to
the wireless access point.
Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
5. [Settings]
Press to access the [Settings] menu.
6. [Ink]
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
7. Modes:
• [Fax]
Press to access Fax mode.
• [Copy]
Press to access Copy mode.
• [Scan]
Press to access Scan mode.
• [Web]
Press to connect the Brother machine
to an Internet service.
For more information, see the Online
User's Guide.
• [Apps]
Press to connect the Brother machine
to the Brother Apps service.
For more information, see the Online
User's Guide.
• [USB]
Press to access the [USB] menu.
• [A3 Copy Shortcuts]
Press to copy to A3 or Ledger size
paper using this preset menu.
• [Download Software]
Press to display information about
downloading and installing software for
mobile devices and computers.
8. [Stored Fax(es):]
8
[Stored Fax(es)] displays how many
received faxes are in the machine's
memory.
Press to print the faxes.
1General Information
5

9. [New Fax(es):]
9
When [Fax Preview] is set to [On],
[New Fax(es)] displays how many new
faxes you have received and stored in the
memory.
Press to view the faxes on the
Touchscreen.
If you receive a fax containing multiple
paper sizes (for example, a page of A4
data and a page of A3 data), the machine
may create and store a file for each paper
size, so the Touchscreen may show that
more than one fax job has been received.
10. Warning icon
10
The warning icon appears when there
is an error or maintenance message;
press to view the details, and then
press to return to Ready mode.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
• This product adopts the font of
ARPHIC TECHNOLOGY CO.,LTD.
• DO NOT touch the LCD immediately
after plugging in the power cord or
turning on the machine. Doing this may
cause an error.
New Information from
Brother
New information from Brother appears in the
information bar when the notification settings
such as [Message from Brother] and
[Firmware Auto Check] are set to [On].
Press to view the details.
Internet connection is needed, and data
rates may apply.
Access Brother Utilities
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
1Do one of the following:
• Windows Vista® and Windows® 7
Click (Start) > All Programs >
Brother > Brother Utilities.
• Windows® 8
6

Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
• Windows® 8.1
Move your mouse to the lower left
corner of the Start screen and click
(if using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap
or click (Brother Utilities).
• Windows® 10
Click > All apps > Brother >
Brother Utilities.
2Select your machine.
3Select the operation you want to use.
Uninstall the Brother
Software and Drivers
(Windows®)
1Launch (Brother Utilities).
2Click the drop-down list, and then select
your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
1General Information
7

Load Paper
1Load the paper in the paper tray as follows.
Fan the stack of paper well.
The paper size determines the orientation when loading paper.
Tray #1 Tray #2 How to Load Paper
A4
Letter
Executive
A4
Letter
(Plain paper
and Recycled
paper only)
Adjust the paper
guides.
Landscape
orientation
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
-
Adjust the paper
guides.
Portrait orientation
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
(Plain paper
and Recycled
paper only)
Extend the tray using
the green slider, then
adjust the paper
guides.
Portrait orientation
2Paper Handling
8

MP Tray How to Load Paper
A4
Letter
Executive
Adjust the MP tray paper
guides.
Landscape orientation
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
1
2
Adjust the MP tray paper
guides.
Portrait orientation
For more information, see the Online User's Guide: Load Paper.
2Unfold the paper support flap.
2
1
3Change the paper size setting in the machine's menu, if needed.
2Paper Handling
9

Load Documents
Load Documents in the
Automatic Document Feeder
(ADF)
1Fan the pages well.
2Adjust the paper guides (1) to fit the
document size.
1
3Place your document face up in the
ADF, as shown in the illustration, until
you feel the document touch the feed
rollers and the machine beeps.
Load Documents on the
Scanner Glass
1Lift the document cover.
2Place the document face down in the
upper left corner of the scanner glass as
shown in the illustration.
3Close the document cover.
10

Print from Your
Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• For USB or network cable users: Make
sure the interface cable is inserted
correctly.
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother MFC-XXXX Printer
(where XXXX is the name of your
model).
3Click Print.
4Complete your print operation.
Print a Document
(Macintosh)
1From an application, such as Apple
TextEdit, click the File menu, and then
select Print.
2Select Brother MFC-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
Print More Than One Page on a Single
Sheet of Paper (N in 1)
For Windows®:
For more information, see the Online User's
Guide: Print from Your Computer (Windows®).
For Macintosh:
For more information, see the Online User's
Guide: Print from Your Computer (Macintosh).
3Print
3Print
11

Print Photos Directly
from a USB Flash Drive
Preview and Print Photos
from a USB Flash Drive
Preview your photos on the LCD before you
print them. Print images that are stored on a
USB flash drive.
1Put a USB flash drive in the USB slot.
2Press [JPEG Print] > [Select
Files].
3Swipe left or right or press d or c to
display the photo you want to print, and
then press it.
To print all photos, press [Print All],
and then press [Yes] to confirm.
4Press to display the keyboard on
the Touchscreen, and then enter the
number of copies using the Touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
Touchscreen, or use the dial pad
numbers.
5Press [OK].
6Repeat the last three steps until you
have selected all the photos you want to
print.
7Press [OK].
8Read and confirm the displayed list of
options.
9To change the print settings, press
[Print Settings].
When finished, press [OK].
10 Press [Start].
Print Settings Overview
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
You can save the print settings you use
most often by setting them as the default.
For more information, see the Online
User's Guide.
12

Copy a Document
1Make sure you have loaded the correct
size paper in the paper tray.
2Load your document.
3Press [Copy].
The Touchscreen displays:
4Change the copy settings, if needed.
When you load paper other than A4 size
Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing [Options].
• (No. of Copies )
Press to display the
keyboard on the Touchscreen, and
then enter the number of copies
using the Touchscreen keyboard.
Press [OK].
You can also press [-] or [+] on
the Touchscreen, or use the dial pad
numbers.
•[Options]
Press to change the copy
settings for the next copy only.
When you have finished changing
settings, press [OK].
After you have finished selecting new
options, you can save them by pressing
the [Save as Shortcut] button.
5Press [Mono Start] or [Colour
Start].
To stop copying, press .
Other Copy Options
You can use various copy features by
changing copy settings. Press the
[Options] button.
Enlarge or Reduce Copied Images
2-sided Copy
For more information, see the Online User's
Guide: Copy.
4Copy
4Copy
13

Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• For USB or network cable users: Make
sure the interface cable is inserted
correctly.
Scan from Your
Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more information, see the Online User's
Guide: Scan from Your Computer (Windows®)
or Scan from Your Computer (Macintosh).
Scan Using the Scan
Button on the Machine
Use the Scan button on the machine to
make temporary changes to the scan
settings. To make permanent changes, use
Brother's ControlCenter software.
1Load your document.
2Press [Scan].
3Swipe left or right or press d or c to
display [to PC].
The icon moves to the middle of the
Touchscreen and is highlighted in blue.
4Press [to PC].
5Press [to File].
6If the machine is connected over the
network, swipe up or down or press a or
b to display the computer where you
want to send the data, and then press
the computer name.
If the LCD prompts you to enter a PIN,
use the LCD to enter the four-digit PIN for
the computer, and then press [OK].
7Do one of the following:
• To change the settings, press
[Options], and then go to the next
step.
• Press [Start] to start scanning
without changing additional settings.
The machine starts scanning. If using
the machine's scanner glass, follow
the LCD instructions to complete the
scanning job.
8To scan both sides of the document,
press [2-sided Scan], and then
select the document type.
9Change the scan settings you want to
change, such as scan type, resolution,
file type and document size, if needed.
When finished, press [OK].
10 Press [Start].
The machine starts scanning. If using
the machine's scanner glass, follow the
LCD instructions to complete the
scanning job.
5Scan
14

Before Faxing
Telephone Line Interference/
VoIP
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Compatibility].
2Press the option you want.
•[Basic(for VoIP)] reduces the
modem speed to 9,600 bps and turns
off colour fax receiving and ECM,
except for colour fax-sending. Unless
interference is a recurring problem on
your telephone line, you may prefer
to use it only when needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
[Basic(for VoIP)].
•[Normal] sets the modem speed at
14,400 bps.
•[High] sets the modem speed at
33,600 bps.
3Press .
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
• Error and Maintenance Messages on
page 21
Related Information
Send a Fax
1Load your document in the ADF or place
it on the scanner glass.
2Press [Fax].
If [Fax Preview] is set to [On], press
[Fax] > [Sending Faxes].
The Touchscreen displays:
3Enter the fax number in one of the
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
•[Redial] (Redial the last number
you dialled.)
Press [Call History] >
[Redial].
•[Outgoing Call] (Select a
number from the Outgoing Call
history.)
Press [Call History] >
[Outgoing Call].
6Fax
6Fax
15

Select the number you want, and
then press [Apply].
•[Caller ID History] (Select a
number from the Caller ID history.)
Press [Call History] > [Caller
ID History].
Select the number you want, and
then press [Apply].
•[Address Book] (Select a number
from the Address Book.)
Press [Address Book].
Do one of the following:
- Select the number you want, and
then press [Apply].
- Press , and then enter the first
letter of the name and press
[OK]. Press the name you want to
dial. If the name has two numbers,
press the number you want. Press
[Apply].
If the LDAP search is available, the result
will be shown on the Touchscreen with
.
4Press [Document Size].
Select the document size option you
want.
5To change the fax settings, press
[Options].
When finished, press [OK].
6Press [Fax Start].
7Do one of the following:
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and selected [Mono] in the
[Colour Setting], the machine
starts scanning the first page.
Go to the next step.
• If you are using the scanner glass
and selected [Colour] in the
[Colour Setting], the
Touchscreen asks if you want to send
a colour fax.
Press [Yes (Colour fax)] to
confirm. The machine starts dialling
and sending the document.
8When the Touchscreen displays [Next
Page?], do one of the following:
• Press [No] when finished scanning
pages. The machine starts sending
the document.
• Press [Yes] to scan another page.
Place the next page on the scanner
glass, and then press [OK]. The
machine starts scanning the page.
Repeat this step for each additional
page.
16

Choose the Correct Receive Mode
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
1Press [Settings] > [All Settings] > [Fax] > [Setup Receive] >
[Receive Mode].
If the option to change the Receive Mode is unavailable, make sure the BT Call Sign feature
is set to [Off].
2Press the [Fax Only], [Fax/Tel], [External TAD] or [Manual] option.
3Press .
6Fax
17

Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
1Press [Ink] > [Improve
Print Quality] > [Check Print
Quality].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Check Print
Quality].
2Press [Start].
The machine prints the Print Quality
Check Sheet.
3Check the quality of the four colour
blocks on the sheet.
4The Touchscreen asks about the print
quality. Do one of the following:
• If all lines are clear and visible, press
[No], and then press to finish
the Print Quality check.
• If lines are missing (see Poor,
below), press [Yes].
OK
Poor
5The Touchscreen asks you to check the
print quality of each colour. Press the
number of the pattern (1–4) that most
closely matches the printing result.
6Do one of the following:
• If print head cleaning is needed,
press [Start] to start the cleaning
procedure.
• If print head cleaning is not needed,
the Maintenance screen reappears
on the Touchscreen. Press .
7After the cleaning procedure is finished,
the Touchscreen asks if you want to
print the Print Quality Check Sheet
again. Press [Yes], and then press
[Start].
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head and the print has
not improved, try installing a new Brother
Original replacement ink cartridge for each
problem colour. Try cleaning the print head
again. If the print has not improved, contact
Brother customer service or your local Brother
dealer.
ARoutine Maintenance
18

IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
When a print head nozzle is clogged, the
printed sample looks like this.
After the print head nozzle is cleaned, the
lines are gone.
Check the Print
Alignment from Your
Brother Machine
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
1Press [Ink] > [Improve
Print Quality] > [Alignment].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Alignment].
2Press [Next].
3Swipe up or down or press a or b to
display the paper size that needs a print
alignment adjustment, and then press it.
4Press [Basic alignment] or
[Advanced alignment].
5Load the selected paper size in the tray,
and then press [Start].
The machine prints the Alignment
Check Sheet.
(A)
6For the “A” pattern, swipe up or down or
press a or b to display the number of the
test print with the least visible vertical
stripes (1-9), and then press it (in the
example, number 6 is the best choice).
Press [OK].
Repeat this step for the rest of the
patterns.
When the print alignment is not adjusted
correctly, text looks blurry like this.
After the print alignment is adjusted
correctly, text looks like this.
7Press .
ARoutine Maintenance
19