Brother MFC-9*970CDW Assembly instructions

ADVANCED
USER’S GUIDE
MFC-9970CDW
Version 0
UK/IRE

i
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and
Direct Print operations and how to
replace consumables. See
troubleshooting tips.
Printed / In the box
For
HUN/BUL/ROM/POL/SVK/CZE:
PDF file /
Documentation CD-ROM /
In the box
Advanced User's Guide Learn more advanced operations: Fax,
Copy, security features, printing reports
and performing routine maintenance.
PDF file /
Documentation CD-ROM /
In the box
Software User's Guide Follow these instructions for Printing,
Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file /
Documentation CD-ROM /
In the box
Network Glossary This Guide provides basic information
about advanced network features of
Brother machines along with
explanations about general networking
and common terms.
PDF file /
Documentation CD-ROM /
In the box
Network User's Guide This Guide provides useful information
about wired and wireless network
settings and security settings using the
Brother machine. You can also find
supported protocol information for your
machine and detailed troubleshooting
tips.
PDF file /
Documentation CD-ROM /
In the box

ii
Table of Contents
1 General Setup 1
Memory storage.....................................................................................................1
Automatic daylight savings time ............................................................................ 1
Ecology features.................................................................................................... 2
Toner Save ...................................................................................................... 2
Sleep mode .....................................................................................................2
Deep Sleep mode............................................................................................ 3
LCD screen............................................................................................................3
Setting the backlight brightness....................................................................... 3
Setting the Dim Timer for the backlight ........................................................... 3
Mode Timer............................................................................................................4
2 Security features 5
Secure Function Lock 2.0......................................................................................5
Setting and changing the Administrator Password..........................................6
Setting up and changing the Public user mode ...............................................7
Setting up and changing restricted users ........................................................7
Turning Secure Function Lock on/off...............................................................9
Switching Users.............................................................................................10
Setting Lock.........................................................................................................11
Setting up the password ................................................................................11
Changing your Setting Lock password ..........................................................12
Turning Setting Lock on/off............................................................................12
Restricting dialling................................................................................................13
Dial pad restriction.........................................................................................13
One Touch restriction ....................................................................................13
Speed Dial restriction ....................................................................................13
LDAP server restriction..................................................................................14
3 Sending a fax 15
Additional sending options...................................................................................15
Sending faxes using multiple settings ...........................................................15
Changing a 2-sided fax layout .......................................................................15
Contrast .........................................................................................................16
Changing Fax Resolution ..............................................................................16
Additional sending operations..............................................................................17
Sending a fax manually .................................................................................17
Dual access (black & white only)...................................................................17
Broadcasting (black & white only) ................................................................. 18
Real Time Transmission................................................................................19
Overseas Mode .............................................................................................20
Delayed Fax (black & white only) ..................................................................20
Delayed batch transmission (black & white only) ..........................................20
Checking and cancelling waiting jobs............................................................21
Setting your changes as the new default.......................................................21
Restoring all fax settings to the factory settings ............................................21
Electronic cover page (black & white only)....................................................22

iii
Polling overview...................................................................................................24
Polled transmit (black & white only)...............................................................24
4 Receiving a fax 25
Remote Fax Options (black & white only)............................................................25
Out of Paper Reception .................................................................................25
Fax Forwarding..............................................................................................25
Fax Storage ...................................................................................................26
PC-Fax Receive ............................................................................................27
Changing Remote Fax Options .....................................................................28
Remote retrieval ............................................................................................29
Remote fax commands..................................................................................31
Additional receiving operations............................................................................32
Printing a reduced incoming fax ....................................................................32
Duplex (2-sided) printing for Fax mode .........................................................32
Setting the Fax Receive Stamp (black & white only).....................................33
Setting the Print Density ................................................................................33
Printing a fax from the memory .....................................................................34
Polling overview...................................................................................................35
Polling receive ...............................................................................................35
5 Dialling and storing numbers 37
Telephone line services .......................................................................................37
BT Call Sign (U.K. only).................................................................................37
Additional dialling operations ...............................................................................37
Combining quick dial numbers ......................................................................37
Additional ways to store numbers........................................................................38
Setting up Groups for Broadcasting ..............................................................38
Options for Setting Up Groups ......................................................................40
Changing Group numbers .............................................................................41
Deleting Group numbers ...............................................................................42
6 Printing reports 43
Fax reports...........................................................................................................43
Transmission verification report.....................................................................43
Fax Journal....................................................................................................43
Reports ................................................................................................................44
How to print a report ......................................................................................44

iv
7 Making copies 45
Copy settings.......................................................................................................45
Stop copying..................................................................................................45
Improving copy quality...................................................................................45
Enlarging or reducing the image copied ........................................................46
Duplex (2-sided) Copying ..............................................................................47
Tray selection ................................................................................................48
Adjusting Brightness and Contrast ................................................................48
Sorting copies using the ADF ........................................................................49
Making N in 1 copies (page layout) ...............................................................49
2 in 1 ID Copy................................................................................................51
Adjusting Colour (Saturation) ........................................................................52
Setting your changes as the new default.......................................................52
Restoring all copy settings to the factory settings .........................................52
Setting your favourites...................................................................................53
A Routine maintenance 54
Cleaning and checking the machine....................................................................54
Checking the Page Counters.........................................................................54
Checking the remaining life of parts ..............................................................55
Replacing periodic maintenance parts.................................................................55
Packing and shipping the machine......................................................................56
BOptions 66
Optional paper tray (LT-300CL)...........................................................................66
Memory board......................................................................................................66
SO-DIMM Types............................................................................................66
Installing extra memory .................................................................................67
C Glossary 69
DIndex 73

v

1
1
1
Memory storage 1
Your menu settings are stored permanently,
and in the event of a power failure will not be
lost. Temporary settings (for example,
Contrast, Overseas Mode) will be lost. Also,
during a power failure the machine will retain
the date and time and programed fax timer
jobs (e.g. Delayed Fax) for up to 60 hours.
Other fax jobs in the machine memory will not
be lost.
Automatic daylight
savings time 1
You can set the machine to change
automatically for Daylight Savings Time. It
will set itself forward one hour in the Spring,
and back one hour in the Autumn.
aPress MENU.
bPress aor bto display
Initial Setup.
Press Initial Setup.
cPress aor bto display Date&Time.
Press Date&Time.
dPress Auto Daylight.
ePress On or Off.
fPress Stop/Exit.
General Setup 1

Chapter 1
2
Ecology features 1
Toner Save 1
You can save toner using this feature. When
you set Toner Save to On, prints appear
lighter. The default setting is Off.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Ecology.
Press Ecology.
dPress Toner Save.
ePress On or Off.
fPress Stop/Exit.
Note
We do not recommend Toner Save for
printing Photo or Greyscale images.
Sleep mode 1
The Sleep Mode Setting can reduce power
consumption. When the machine is in Sleep
Mode (Power Save mode) it acts as though it
were turned off. Receiving data or starting an
operation wakes up the machine from Sleep
mode to Ready mode.
The timer will restart if any operation is
carried out on the machine, such as receiving
a fax or computer data or making a copy. The
default setting is 3 minutes.
When the machine goes into Sleep mode, the
LCD back light turns off.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Ecology.
Press Ecology.
dPress Sleep Time.
eUsing the dial pad on the Touchscreen,
enter the length of time the machine will
remain idle before entering sleep mode.
Press OK.
fPress Stop/Exit.

General Setup
3
1
Deep Sleep mode 1
If the machine is in Sleep mode and does not
receive any jobs for a certain length of time,
the machine will go into Deep Sleep mode
automatically. Deep Sleep mode uses less
power than Sleep mode. The machine will
wake up and start warming up when the
machine receives a fax or computer data, or
when you press the Touchscreen or a key on
the control panel.
When the machine is in Deep Sleep mode,
the LCD backlight is Off and the mode keys
are dimmed.
If a wireless network is enabled, the machine
will not enter Deep Sleep mode. To disable
the wireless network, see Chapter 5 in the
Network User's Guide.
If the machine has secure print data it will not
enter Deep Sleep mode.
LCD screen 1
Setting the backlight
brightness 1
You can adjust the brightness of the LCD
backlight. If you are having difficulty reading
the LCD, try changing the brightness setting.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display LCD Settings.
Press LCD Settings.
dPress Backlight.
ePress Light, Med or Dark.
fPress Stop/Exit.
Setting the Dim Timer for the
backlight 1
You can set how long the LCD backlight stays
on after you go back to the Ready screen.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display LCD Settings.
Press LCD Settings.
dPress Dim Timer.
ePress Off, 10 Secs, 20 Secs or
30 Secs.
fPress Stop/Exit.

Chapter 1
4
Mode Timer 1
The machine has three mode keys on the
control panel: FAX, SCAN, and COPY.
You can set how much time the machine
takes after the last Copy or Scan operation to
return to Fax mode. If you choose Off, the
machine will stay in the mode you used last.
This setting also sets the time the machine
will change from a restricted user to the
Public mode when using Secure Function
Lock. (See Switching Users on page 10.)
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Mode Timer.
Press Mode Timer.
dPress 0 Sec, 30 Secs, 1 Min,
2 Mins, 5 Mins or Off.
ePress Stop/Exit.

5
2
2
Secure Function Lock 2.0 2
Secure Function Lock lets you restrict Public
access to the following machine functions:
Fax Tx
Fax Rx
Copy
Scan
Direct Print
Print
Color Print
This feature also prevents users from
changing the Default settings of the machine
by limiting access to the MENU settings.
Before using the security features you must
first enter an administrator password.
Access to restricted operations can be
enabled by creating a restricted user.
Restricted users must enter a user password
to use the machine.
Make a careful note of your password. If you
forget it, you will have to reset the password
stored in the machine. For information about
how to reset the password call your Brother
dealer for service.
Note
• Secure Function Lock can be set manually
at the control panel or by using Web
Based Management. We recommend
using Web Based Management to
configure this feature. For more
information, see the Network User's
Guide.
• Only administrators can set limitations
and make changes for each user.
• Polling Receive is enabled only when both
Fax Tx and Fax Rx are enabled.
Security features 2

Chapter 2
6
Setting and changing the
Administrator Password 2
Setting up the password 2
The password you set in these steps is for the
administrator. This password is used to set
up users and to turn Secure Function Lock on
or off. (See Setting up and changing
restricted users on page 7 and Turning
Secure Function Lock on/off on page 9.)
Note
Make a careful note of the administrator
password. If you enter the wrong
password, the LCD will show
Wrong Password. Re-enter the correct
password. If you forget it, please call your
Brother dealer for service.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
eEnter a four-digit number for the
password by pressing the buttons on the
Touchscreen.
Press OK.
fRe-enter the password when the LCD
shows Verify.
Press OK.
gPress Stop/Exit.
Changing the password 2
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
ePress Set Password.
fEnter the registered four-digit password
by pressing the buttons on the
Touchscreen.
Press OK.
gEnter a four-digit number for the new
password by pressing the buttons on the
Touchscreen.
Press OK.
hRe-enter the password when the LCD
shows Verify.
Press OK.
iPress Stop/Exit.

Security features
7
2
Setting up and changing the
Public user mode 2
Public user mode restricts the functions that
are available for Public users. Public users do
not need to enter a password to access the
features made available through this setting.
You can set up one Public user.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
ePress Setup ID.
fEnter the administrator password by
pressing the buttons on the
Touchscreen.
Press OK.
gPress aor bto display Public.
Press Public.
hDo one of the following:
To set up the Public user, press
Enable or Disable for each
operation, as follows: Press Fax Tx.
Then press Enable or Disable.
After you have set Fax Tx, repeat
these steps for Fax Rx, Copy,
Scan, Direct Print, Print and
Color Print.
To change the Public user settings,
pressaor bto display the setting you
want to change. Press the setting
and press Enable or Disable.
Repeat this step until you finish
changing settings.
iPress Stop/Exit.
Setting up and changing
restricted users 2
You can set up users with restrictions and a
password for functions that are available to
them. You can set up more advanced
restrictions, such as by page count or PC
user login name, through Web Based
Management. (For more information, see the
Network User's Guide.) You can set up to 25
restricted users with restrictions and a
password.
Setting up restricted users 2
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
ePress Setup ID.
fEnter the four-digit administrator
password by pressing the buttons on the
Touchscreen.
Press OK.
gPress aor bto display User01.
Press User01.
hEnter the user name by pressing the
buttons on the Touchscreen. (See
Entering text in Appendix C of the Basic
User's Guide.)
Press OK.
iEnter a four-digit user password by
pressing the buttons on the
Touchscreen.
Press OK.

Chapter 2
8
jTo set up a restricted user, press
Enable or Disable for each operation,
as follows: Press Fax Tx. Then press
Enable or Disable. After you have set
Fax Tx, repeat these steps for
Fax Rx, Copy, Scan, Direct Print,
Print and Color Print.
kRepeat steps gto jfor entering each
additional user and password.
lPress Stop/Exit.
Note
You cannot use the same name as
another user's name.
Changing user name, password or
settings for restricted users 2
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
ePress Setup ID.
fEnter the four-digit administrator
password by pressing the buttons on the
Touchscreen.
Press OK.
gPress aor bto display the existing
restricted user you want to change.
Press the user name.
hPress Change.
To change the user name, enter a new
user name by pressing the buttons on
the Touchscreen. (See Entering text in
Appendix C of the Basic User's Guide.)
Press OK.
iTo change the password, enter a new
four-digit user password by pressing the
buttons on the Touchscreen.
Press OK.
jTo change a restricted user's settings,
press aor bto display the setting you
want to change. Press the setting and
then press Enable or Disable.
Repeat this step until you are finished
making changes.
kPress Stop/Exit.
Note
You cannot use the same name as
another user's name.
Reset existing restricted users 2
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
ePress Setup ID.
fEnter the four-digit administrator
password by pressing the buttons on the
Touchscreen.
Press OK.
gPress aor bto display the existing
restricted user you want to reset.
Press the user name.
hPress Reset.
iPress Yes to reset the existing restricted
user.
jPress Stop/Exit.

Security features
9
2
Turning Secure Function
Lock on/off 2
Turning Secure Function Lock on
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Function Lock.
ePress Lock OffiOn.
fEnter the registered four-digit
administrator password by pressing the
buttons on the Touchscreen.
Press OK.
Turning Secure Function Lock off
aPress Public or xxxxx (where xxxxx is
the user’s name).
bPress Lock OniOff.
cEnter the registered four-digit
administrator password by pressing the
buttons on the Touchscreen.
Press OK.
Note
If you enter the wrong password, the LCD
will show Wrong Password. Re-enter
the correct password.

Chapter 2
10
Switching Users 2
This setting allows you to switch between
registered restricted users or Public mode
when Secure Function Lock is turned on.
Changing to the restricted user Mode
aPress Public or xxxxx (where xxxxx is
the user’s name).
Press Change User.
bPress aor bto display your user name.
cPress your user name.
dEnter the registered four-digit user
password by pressing the buttons on the
Touchscreen.
Press OK.
Changing to the Public Mode
aPress xxxxx. (where xxxxx is the user’s
name.)
bPress Go to Public.
Note
• After a restricted user has finished using
the machine, it will return to the Public
setting within the same time as the Mode
Timer setting. (See Mode Timer
on page 4.)
• If your ID has set page limit restrictions
and already reached the maximum
number of pages, the LCD will show
Limit Exceeded when you print data.
Contact your administrator to check your
Secure Function Lock Settings.
• If your ID has set Colour Print restrictions
to Disable, the LCD will show
No Permission when you try to print
coloured data. The machine prints the
data in black & white only.

Security features
11
2
Setting Lock 2
Setting Lock lets you set a password to stop
other people from accidentally changing your
machine settings.
Make a careful note of your password. If you
forget it, you will have to reset the passwords
stored in the machine. Please call your
administrator or your Brother dealer.
While Setting Lock is On, you cannot access
MENU and Address Book Functions.
Also, machine settings cannot be changed
through the Remote Setup utility while Setting
Lock is On.
Setting up the password 2
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Setting Lock.
eEnter a four-digit number for the
password by pressing the buttons on the
Touchscreen.
Press OK.
fRe-enter the password when the LCD
shows Verify.
Press OK.
gPress Stop/Exit.

Chapter 2
12
Changing your Setting Lock
password 2
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Setting Lock.
ePress Set Password.
fEnter the registered four-digit password
by pressing the buttons on the
Touchscreen.
Press OK.
gEnter a four-digit number for the new
password by pressing the buttons on the
Touchscreen.
Press OK.
hRe-enter the password when the LCD
shows Verify.
Press OK.
iPress Stop/Exit.
Turning Setting Lock on/off 2
If you enter the wrong password when
following the instructions below, the LCD will
show Wrong Password. Re-enter the
correct password.
Turning Setting Lock on
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Security.
Press Security.
dPress Setting Lock.
ePress Lock OffiOn.
fEnter the registered four-digit
administrator password by pressing the
buttons on the Touchscreen.
Press OK.
Turning Setting Lock off
aPress Setting Lock on the LCD.
bEnter the registered four-digit
administrator password by pressing the
buttons on the Touchscreen.
Press OK.

Security features
13
2
Restricting dialling 2
This feature is to prevent users from sending
a fax or call to a wrong number by mistake.
You can set the machine to restrict dialling by
using the dial pad, One Touch and Speed
Dial.
If you choose Off, the machine does not
restrict the dialling method.
If you choose Enter # twice, the machine
will prompt you to re-enter the number, and
then if you re-enter the same number
correctly, the machine will start dialling. If you
re-enter the wrong number, the LCD will
show an error message.
If you choose On, the machine will restrict all
fax sending and outbound calls for that
dialling method.
Dial pad restriction 2
aPress MENU.
bPress aor bto display Fax.
Press Fax.
cPress aor bto display
Dial Restrict.
Press Dial Restrict.
dPress Dial Pad.
ePress Off, Enter # twice or On.
fPress Stop/Exit.
One Touch restriction 2
aPress MENU.
bPress aor bto display Fax.
Press Fax.
cPress aor bto display
Dial Restrict.
Press Dial Restrict.
dPress One Touch Dial.
ePress Off, Enter # twice or On.
fPress Stop/Exit.
Speed Dial restriction 2
aPress MENU.
bPress aor bto display Fax.
Press Fax.
cPress aor bto display
Dial Restrict.
Press Dial Restrict.
dPress Speed Dial.
ePress Off, Enter # twice or On.
fPress Stop/Exit.

Chapter 2
14
LDAP server restriction 2
aPress MENU.
bPress aor bto display Fax.
Press Fax.
cPress aor bto display
Dial Restrict.
Press Dial Restrict.
dPress LDAP server.
ePress Off, Enter # twice or On.
fPress Stop/Exit.
Note
• The Enter # twice setting will not work
if you lift an external handset before
entering the number. You will not be
asked to re-enter the number.
• The machine cannot restrict dialling from
Redial/Pause.
• If you chose On or Enter # twice, you
cannot use the Broadcasting feature and
cannot combine quick dial numbers when
dialling.