Brother MFC-J615W Operating and maintenance manual

BASIC USER’S GUIDE
MFC-J615W
Version 0
UK/IRE/GEN

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J615W
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt; and
may support an insurance claim by you in the event of product loss
covered by insurance.
© 2010 Brother Industries, Ltd.

i
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Please read the Safety Instructions before you
set up your machine.
Printed / In the box
Quick Setup Guide Read this Guide first. Follow the instructions for
setting up your machine and installing the
drivers and software for the operating system
and connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and
PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User's Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and
performing routine maintenance.
PDF file /
Documentation
CD-ROM
Software User's Guide Follow these instructions for Printing, Scanning,
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file /
Documentation
CD-ROM
Network User's Guide This Guide provides more advanced
information for configuring the Ethernet and
Wireless network connections. In addition, find
information about network utilities, network
printing, troubleshooting tips and supported
network specifications.
PDF file /
Documentation
CD-ROM

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................1
Viewing Documentation...................................................................................1
Accessing Brother Support (Windows®)................................................................3
Accessing Brother Support (Macintosh) ................................................................3
Control panel overview ..........................................................................................4
LCD screen indications....................................................................................6
Basic Operations .............................................................................................6
Volume Settings.....................................................................................................7
Ring Volume ....................................................................................................7
Beeper Volume................................................................................................7
Speaker Volume ..............................................................................................8
LCD display ...........................................................................................................8
Setting the backlight brightness.......................................................................8
2 Loading paper 9
Loading paper and other print media.....................................................................9
Loading envelopes and postcards.................................................................11
Loading photo paper......................................................................................13
Removing small printouts from the machine .................................................15
Printable area ................................................................................................16
Paper settings......................................................................................................17
Paper Type ....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................18
Recommended print media ...........................................................................18
Handling and using print media.....................................................................18
Choosing the right print media.......................................................................20
3 Loading documents 22
How to load documents .......................................................................................22
Using the ADF ...............................................................................................22
Using the scanner glass ................................................................................22
Scannable area .............................................................................................23

iii
4 Sending a fax 24
How to send a fax................................................................................................24
Setting scanner glass size for faxing .............................................................25
Colour fax transmission .................................................................................25
Cancelling a fax in progress ..........................................................................25
Transmission Verification Report...................................................................26
5 Receiving a fax 27
Receive modes....................................................................................................27
Choose the Receive Mode ..................................................................................27
Using receive modes ...........................................................................................28
Fax Only ........................................................................................................28
Fax/Tel...........................................................................................................28
Manual...........................................................................................................28
External TAD .................................................................................................28
Receive mode settings ........................................................................................29
Ring Delay .....................................................................................................29
F/T Ring Time (Fax/Tel mode only)...............................................................29
Fax Detect .....................................................................................................30
6 Telephone and external devices 31
Voice operations..................................................................................................31
Tone or Pulse ................................................................................................31
Fax/Tel mode.................................................................................................31
Caller ID (U.K. and Ireland only)....................................................................31
Telephone services..............................................................................................32
Setting the Telephone Line Type...................................................................32
Connecting an external TAD (telephone answering device)................................33
Settings..........................................................................................................34
Recording an outgoing message (OGM) on an external TAD.......................34
Multi-line connections (PBX) ......................................................................... 34
External and extension telephones......................................................................35
Connecting an external or extension telephone ............................................35
Operation from external and extension telephones.......................................35
Using extension telephones (U.K. only) ........................................................36
Using a cordless external telephone .............................................................37
Using remote codes.......................................................................................37

iv
7 Dialling and storing numbers 38
How to dial ...........................................................................................................38
Manual dialling...............................................................................................38
Speed Dialling ...............................................................................................38
Search ...........................................................................................................38
Fax Redial .....................................................................................................39
Additional dialling operations ...............................................................................39
Outgoing Call history .....................................................................................39
Caller ID history .............................................................................................40
Storing numbers ..................................................................................................41
Storing a pause .............................................................................................41
Storing Speed Dial numbers..........................................................................41
Changing Speed Dial names or numbers......................................................42
8 Making copies 43
How to copy .........................................................................................................43
Stop copying..................................................................................................43
Copy settings.................................................................................................44
Paper Options................................................................................................44
9 Printing photos from a memory card or
USB Flash memory drive 45
PhotoCapture Center™ operations .....................................................................45
Using a memory card or USB Flash memory drive .......................................45
Getting started .....................................................................................................46
Print Images.........................................................................................................48
View Photos...................................................................................................48
PhotoCapture Center™ print settings..................................................................48
How to scan to a memory card or USB Flash memory drive...............................49
10 How to print from a computer 51
Printing a document.............................................................................................51
11 How to scan to a computer 52
Scanning a document ..........................................................................................52
Scanning using the scan key ...............................................................................52
Scanning using a scanner driver .........................................................................52

v
A Routine maintenance 53
Replacing the ink cartridges ................................................................................53
Cleaning and checking the machine....................................................................55
Cleaning the scanner glass ...........................................................................55
Cleaning the paper pick-up rollers.................................................................56
Cleaning the print head .................................................................................56
Checking the print quality .............................................................................. 57
Checking the print alignment .........................................................................58
B Troubleshooting 59
Error and Maintenance messages.......................................................................59
Error animations display ................................................................................64
Transferring your faxes or Fax Journal report ...............................................64
Document jam .............................................................................................. 66
Printer jam or paper jam ................................................................................67
Troubleshooting ..................................................................................................69
If you are having difficulty with your machine ................................................ 69
Dial Tone detection........................................................................................77
Telephone line interference / VoIP ................................................................77
Machine Information ............................................................................................78
Checking the serial number........................................................................... 78
Reset functions..............................................................................................78
How to reset the machine.............................................................................. 78
C Menu and features 79
On-screen programming......................................................................................79
Menu table...........................................................................................................80
Entering Text .....................................................................................................100
Inserting spaces .......................................................................................... 100
Making corrections ......................................................................................100
Repeating letters .........................................................................................100
Special characters and symbols..................................................................100
D Specifications 101
General..............................................................................................................101
Print media.........................................................................................................103
Fax.....................................................................................................................104
Copy ..................................................................................................................105
PhotoCapture Center™ .....................................................................................106
PictBridge ..........................................................................................................107
Scanner .............................................................................................................108
Printer ................................................................................................................109
Interfaces...........................................................................................................110
Computer requirements.....................................................................................111
Consumable items.............................................................................................112
Network (LAN) ...................................................................................................113
EIndex 114

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM.
1 General setup
Memory storage
Automatic Daylight Saving Time
Sleep Mode
LCD display
Mode Timer
2 Security features
TX Lock
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Voice operations
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
8 Printing photos from a memory
card or USB Flash memory
drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a camera
Printing photos directly from a PictBridge
camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User’s Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, PhotoCapture Center™, Printer,
Scanner, PC-Fax and Network. When you
are ready to learn detailed information about
these operations, read the
Advanced User’s Guide,
Software User’s Guide and
Network User’s Guide that are on the
Documentation CD-ROM.
Viewing Documentation 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
Note
(Windows®users)
If the screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
index.html.
b(Macintosh users)
Double-click the CD-ROM icon, and
then double-click index.html.
General information 1
Bold Bold typeface identifies specific
buttons on the machine’s
control panel, or on the
computer screen.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which may result in
property-damage-only accidents or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shock.

Chapter 1
2
cClick your country.
d Point to your language, point to View Guide ,
and then click the guide you want to read.
Note
• (Windows
®
users only)
Your web browser may display a yellow bar
at the top of the page that contains a security
warning about Active X controls. For the
page to display correctly you must click on
the bar, click
Allow Blocked Content , then
click
Yes in the Security Warning dialog box.
• (Windows®users only) 1
For faster access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1Microsoft®Internet Explorer®6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
(Windows®)
ScanSoft™ PaperPort™11SE with OCR
How-to-Guides
The complete ScanSoft™
PaperPort™11SE with OCR How-to-
Guides can be viewed from the Help
selection in the ScanSoft™
PaperPort™11SE application.
(Macintosh)
Presto! PageManager User’s Guide
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 3 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions 1
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.

General information
3
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), on the Installation CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the Top Menu, click Back or
if you have finished, click Exit.
Accessing Brother
Support
(Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
4
Control panel overview 1
1 Fax and telephone keys:
Redial/Pause
Redials the last 30 numbers called. It also
inserts a pause when programming quick
dial numbers.
Tel/R
This key is used to have a telephone
conversation after picking up the external
handset during the F/T Ring (fast
double-ring).
Also, when connected to a PBX, you can
use this key to gain access to an outside
line or to transfer a call to another
extension.
2 Mode keys:
FAX
Lets you access Fax mode.
SCAN
Lets you access Scan mode.
COPY
Lets you access Copy mode.
PHOTO CAPTURE
Lets you access PhotoCapture Center™
mode.
3 Menu keys:
Volume keys
dc
While the machine is idle, you can press
these keys to adjust the ring volume.
Speed Dial key
Lets you store, look up, and dial numbers
that are stored in the memory.
dor c
Press to scroll backward or forward to a
menu selection.
Also, press to choose options.
aor b
Press to scroll through the menus and
options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you confirm a selection.
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1
7

General information
5
1
4 Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scanning setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scanning setting in the
ControlCenter software).
5 Stop/Exit
Stops an operation or exits the menu.
6 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
Also, you can adjust the angle of the LCD by
lifting it.
7 Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The #key lets you temporarily switch the
dialling mode during a telephone call from
Pulse to Tone.
8On/Off
Press On/Off to turn the machine on.
Press and hold down On/Off to turn the
machine off. The LCD will show Shutting Down
and will stay on for a few seconds before going
off.
If you have connected an external telephone or
TAD, it is always available.
If you turn the machine off, it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
the best ink cartridge economy, and maintain
print quality, you should keep your machine
connected to the power at all times.
1
1
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5

Chapter 1
6
LCD screen indications 1
The LCD shows the current machine status
when the machine is idle.
1 Faxes in memory
Shows how many received faxes are in the
memory.
2 Wireless Status
A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
3 Current Receive Mode
Lets you see the current receive mode.
Fax (Fax only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
4 Memory Status
Lets you see the available memory in the
machine.
5 Ink indicator
Lets you see the available ink volume.
The warning icon appears when there is
an error or maintenance message. For
details, see Error and Maintenance
messages on page 59.
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example the
Mode Timer setting is changed from
2 minutes to 30 seconds.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Mode Timer.
dPress dor cto choose 30Secs.
Press OK.
You can see the current setting on the
LCD:
ePress Stop/Exit.
0Max
110:20:29
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MENU
MENU
Ink Management
OK
OK
General Setup
Fax
Network
Select & Press
General Setup
General Setup
Mode Timer 2Mins
Paper Type Plain Paper
Select & Press
Paper Size A4
Volume
OK
General Setup
General Setup
Mode Timer 30Secs
Paper Type Plain Paper
Select & Press
Paper Size A4
Volume
OK
General Setup
General Setup
Mode Timer 30Secs
Paper Type Plain Paper
Select & Press
Paper Size A4
Volume
OK

General information
7
1
Volume Settings 1
Ring Volume 1
You can choose a range of ring volume
levels, from High to Off.
While the machine is idle, press dor c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions below:
Setting the Ring Volume from the
menu 1
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Ring.
ePress dor cto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
Beeper Volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax.
You can choose a range of beeper volume
levels, from High to Off.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Beeper.
ePress dor cto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.

Chapter 1
8
Speaker Volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Speaker.
ePress dor cto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
LCD display 1
Setting the backlight
brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose LCD Settings.
Press OK.
dPress aor bto choose Backlight.
ePress dor cto choose Light, Med or
Dark.
Press OK.
fPress Stop/Exit.

9
2
2
Loading paper and
other print media 2
Note
To print on Photo (10 15 cm) or Photo L
(89 127 mm) paper, you must use the
photo paper tray. (See Loading photo
paper on page 13.)
aIf the paper support flap is open, close it,
and then close the paper support. Pull
the paper tray completely out of the
machine.
bLift the output paper tray cover (1).
cWith both hands, gently press and slide
the paper side guides (1) and then the
paper length guide (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
1
2
3
3
1

Chapter 2
10
Note
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
dFan the stack of paper well to avoid
paper jams and misfeeds.
IMPORTANT
Always make sure that the paper is not
curled or wrinkled.
eGently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
fGently adjust the paper side guides (1)
to fit the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
1
1

Loading paper
11
2
gClose the output paper tray cover.
hSlowly push the paper tray completely
into the machine.
iWhile holding the paper tray in place,
pull out the paper support ( ) until it
clicks and unfold the paper support
flap ( ).
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
Loading envelopes and
postcards 2
About envelopes 2
Use envelopes that weigh between 80 to
95 g/m2.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
IMPORTANT
DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:
• That are of a baggy construction.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
1
2
Glue Double flap

Chapter 2
12
Loading envelopes and postcards 2
aBefore loading, press the corners and
sides of envelopes or postcards to make
them as flat as possible.
IMPORTANT
If envelopes or postcards are “double-
feeding”, put one envelope or postcard in
the paper tray at a time.
bPut envelopes or postcards in the paper
tray with the side to be printed on face
down, and the shortest edge in first as
shown in the illustration. With both
hands, gently press and slide the paper
side guides (1) and paper length
guide (2) to fit the size of the envelopes
or postcards.
2
1