Brother mfc-t800 Operating and maintenance manual

Basic User’s Guide
MFC-T800W
Version 0
MEX/LTN-ENG

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-T800W
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product online at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration.
© 2015 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1Visit solutions.brother.com/manuals.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
PDF file / CD-ROM
(Windows®) /
Brother Solutions
Center 1
(Macintosh)
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
PDF file / CD-ROM
(Windows®) /
Brother Solutions
Center 1
(Macintosh)
Basic User’s Guide Learn the basic Fax, Copy and Scan operations, and
how to replace supplies. See troubleshooting tips.
PDF file / CD-ROM
(Windows®) /
Brother Solutions
Center 1
(Macintosh)
Advanced User’s Guide Learn more advanced operations: Fax, Copy, and
security features; printing reports; and performing
routine maintenance.
PDF file / CD-ROM
(Windows®) /
Brother Solutions
Center 1
(Macintosh)
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
HTML / CD-ROM
(Windows®) /
Brother Solutions
Center 1
(Macintosh)
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 1

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
About Brother Utilities (Windows®)........................................................................2
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................3
Viewing User’s Guides ....................................................................................3
How to learn about for Advanced Features ...........................................................4
Accessing Brother Support (Windows®)................................................................5
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Basic Operations ...................................................................................................8
2 Loading paper 9
Loading paper and other print media.....................................................................9
Loading envelopes ........................................................................................12
Unprintable area ............................................................................................14
Paper settings......................................................................................................15
Paper Type ....................................................................................................15
Paper Size.....................................................................................................15
Acceptable paper and other print media..............................................................15
Recommended print media ...........................................................................16
Handling and using print media .....................................................................16
Choosing the right print media.......................................................................17
3 Loading documents 18
How to load documents .......................................................................................18
Using the ADF ...............................................................................................18
Using the scanner glass ................................................................................19
Unscannable area .........................................................................................20
4Sendingafax 21
How to send a fax ................................................................................................21
Stop faxing.....................................................................................................22
Setting scanner glass size for faxing .............................................................22
Canceling a fax in progress ...........................................................................22
Transmission Verification Report...................................................................23

iii
5 Receiving a fax 24
Receive Modes....................................................................................................24
Choose the correct Receive Mode ................................................................24
Using Receive Modes..........................................................................................26
Fax Only ........................................................................................................26
Fax/Tel...........................................................................................................26
Manual...........................................................................................................26
External TAD .................................................................................................26
Receive Mode settings ........................................................................................27
Ring Delay .....................................................................................................27
F/T Ring Time (Fax/Tel mode only)...............................................................27
Easy Receive.................................................................................................28
6 Telephone services and external devices 29
Telephone services (Only available for some countries) .....................................29
Voice Mail ......................................................................................................29
Distinctive Ring..............................................................................................30
Voice over Internet Protocol (VoIP) ............................................................... 32
Connecting an external TAD (telephone answering device)................................33
Connections...................................................................................................34
Recording an outgoing message (OGM) on the external TAD......................34
Multi-line connections (PBX) .........................................................................35
External and extension telephones......................................................................35
Connecting an external telephone.................................................................35
Using external and extension telephones......................................................36
Using a non-Brother cordless external telephone .........................................36
Using remote codes.......................................................................................36
7 Dialing and storing numbers 38
How to dial ...........................................................................................................38
Manual dialing ...............................................................................................38
Speed Dialing ................................................................................................38
Fax Redial .....................................................................................................38
Storing numbers ..................................................................................................39
Storing a pause .............................................................................................39
Storing Speed Dial numbers..........................................................................39
Changing and deleting Speed Dial numbers.................................................40
8 Making copies 41
How to copy.........................................................................................................41
Stop copying..................................................................................................41
Copy options........................................................................................................42
Paper Type ....................................................................................................42
Paper Size .....................................................................................................43
9 How to print from a computer 44
Printing a document.............................................................................................44

iv
10 How to scan to a computer 45
Before scanning...................................................................................................45
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............45
How to change the machine’s SCAN mode settings for PDF scanning using
ControlCenter4 (Windows®) .............................................................................49
How to scan a document as a PDF file using the control panel
(Windows®and Macintosh) ..............................................................................51
A Routine maintenance 52
Refilling the ink tanks...........................................................................................52
Cleaning and checking the machine....................................................................55
Cleaning the scanner.....................................................................................55
Cleaning the print head .................................................................................56
Checking the print quality ..............................................................................56
Checking the print alignment .........................................................................57
Setting the date and time.....................................................................................58
B Troubleshooting 59
Identifying the problem ........................................................................................59
Error and maintenance messages.......................................................................61
Transferring your faxes or Fax Journal report ...............................................69
Document jam ..............................................................................................70
Printer jam or paper jam ................................................................................71
If you are having difficulty with your machine ......................................................79
Dial Tone ......................................................................................................91
Telephone line interference / VoIP ................................................................91
Machine Information ............................................................................................91
Checking the serial number...........................................................................91
Checking the firmware version ......................................................................91
Reset functions..............................................................................................92
How to reset the machine..............................................................................92
C Menu and features tables 93
Using the Menu tables .........................................................................................93
Memory Storage ..................................................................................................93
Menu keys ...........................................................................................................94
Menu table ...........................................................................................................95
Features tables ..................................................................................................103
Entering Text .....................................................................................................110
Inserting spaces .........................................................................................110
Making corrections ......................................................................................110
Repeating letters .........................................................................................110
Special characters and symbols..................................................................111

v
D Specifications 112
General..............................................................................................................112
Print media.........................................................................................................114
Fax.....................................................................................................................115
Copy ..................................................................................................................116
Scanner .............................................................................................................117
Printer ................................................................................................................118
Interfaces ...........................................................................................................119
Network.............................................................................................................. 119
Computer requirements .....................................................................................120
Supply Specifications.........................................................................................121
EIndex 122

vi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Volume Settings (MFC model only)
Automatic Daylight Saving Time
(MFC model only)
Sleep Mode
Auto Power Off (DCP models only)
LCD
Mode Timer (MFC model only)
2 Security features
(MFC model only)
TX Lock
3 Sending a fax
(MFC model only)
Additional sending options
Additional sending operations
4 Receiving a fax
(MFC model only)
Memory Receive
Additional receiving operations
5 Dialing and storing numbers
(MFC model only)
Voice operations
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC model only)
Reports (all models)
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold typeface identifies
specific keys on the machine’s
control panel and on the
computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in Courier New font
identifies messages on the
LCD of the machine.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
NOTE specifies the operating environment,
conditions for installation, or special
conditions of use.

Chapter 1
2
About Brother Utilities
(Windows®)1
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
a(Windows®XP, Windows Vista®,
Windows®7, Windows Server®2003
and Windows Server®2008)
Click (Start) / All Programs /
Brother, and (Brother Utilities).
(Windows®8 and Windows Server®
2012)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
(Windows®8.1 and Windows Server®
2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap or
click (Brother Utilities).
bSelect your machine.
cChoose the function you want to use.

General information
3
1
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software and
Network User’s Guide in HTML format.
Viewing User’s Guides 1
(Windows®)1
Launch (Brother Utilities). Click
Support in the left navigation bar, and then
click User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows®8 / Windows Server®2012 /
Windows Server®2012 R2: Click
(File Explorer) on the taskbar, and
then go to Computer (This PC).)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick User’s guides on the CD-ROM.
If the country screen appears, choose
your country. After the list of User’s
Guides appears, choose the guide you
want to read.
(Macintosh) 1
Visit Brother Solutions Center:
solutions.brother.com/manuals.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help selection in the PaperPort™
12SE application.

Chapter 1
4
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang2.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions 1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
For more information about network
setup, see Software and Network User’s
Guide: Network.
How to learn about for
Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
solutions.brother.com/manuals.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi®
network.

General information
5
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com), click
Brother Home Page.
For the latest news and product support
information (http://support.brother.com),
click Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you are finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center).
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration),
click On-Line Registration.
For the latest news and product support
information (http://support.brother.com),
click Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original), click
Supplies Information.

Chapter 1
6
Control panel overview 1
1 LCD (Liquid Crystal Display)
The LCD displays messages to help you set up
and use your machine.
2 Mode keys:
FAX
Lets you access Fax mode.
ESCÁNER (SCAN)
Lets you access Scan mode.
COPIA (COPY)
Lets you access Copy mode.
3 Menu keys:
dc
While the machine is idle, you can press
these keys to adjust the ring volume.

Press to store Speed Dial and
Group numbers in the machine’s memory.
Lets you store, look up, and dial numbers
that are stored in the memory.
dor c
Press dor cto move the selected area left
or right on the LCD.
aor b
Press aor bto scroll through the menus
and options.
Menú (Menu)
Access the main menu.
Borrar (Clear)
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
4 Opciones de Copia (Copy Options)
Lets you temporarily change the copy settings
when in copy mode.
5 Telephone keys:
Remarcar/Pausa (Redial/Pause)
Redials the last number called. It also
inserts a pause when dialing numbers.
Teléfono (Hook)
Press before dialing when you want to
listen to make sure a fax machine answers
and then press Inicio Negro (Black Start).
Also, press this key after picking up the
handset of the external telephone during
the F/T pseudo/double-ring.
01/01 19:45 Fax
1
2 43
10

General information
7
1
6 Start keys:
Inicio Negro (Black Start)
Lets you start sending faxes or making
copies in black & white. Also lets you start
a scanning operation (in color or black &
white depending on the scan setting in the
ControlCenter software).
Inicio Color (Color Start)
Lets you start making copies in full color.
Also lets you start a scanning operation (in
color or black & white, depending on the
scan setting in the ControlCenter software).
7 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The LCD displays Shutting Down
and will stay on for a few seconds before
turning itself off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
keep your machine connected to the power at
all times.
8 Detener/Salir (Stop/Exit)
Stops an operation or exits the menu.
9 Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
10 Resolución fax (Fax Resolution)
Lets you temporarily change the resolution
when sending a fax.
8
5 6
9 7

Chapter 1
8
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
aPress (FAX).
bPress Menú (Menu), 3, 1, 1.
Fax Only
Select ab &OK
cPress aor bto choose Fax/Tel.
Fax/Tel
dPress OK.
Accepted
NOTE
Press Borrar (Clear) if you want to go
back to the previous level.
ePress Detener/Salir (Stop/Exit).

9
2
2
Loading paper and
other print media 2
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 17.)
aPull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the machine at the
same time.
(See Paper Size on page 15.)
bLift the output paper tray cover (1).
cGently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
1
2
3
3

Chapter 2
10
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
dFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
eGently put the paper into the paper tray
printing surface face down and top edge
in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
1

Loading paper
11
2
fGently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
gClose the output paper tray cover.
hSlowly and firmly push the paper tray
completely into the machine.
iWhile holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
IMPORTANT
DO NOT use the paper support flap when
printing on Legal size paper.
1
2
1

Chapter 2
12
Loading envelopes 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m2).
Some envelopes require you to make
margin settings in the application you are
using. Make sure you do a test print first
before printing multiple envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
aBefore loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.
Glue Double flaps