Brother MFC-J480DW User manual

Basic User's Guide
MFC-J480DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

If you need to call Customer Service
Please complete this information for future reference:
Model Number: MFC-J480DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product online at
http://www.brother.com/html/registration
© 2015 Brother Industries, Ltd. All rights reserved.

You Can Use the Following Features
Mobile Connect
Use Brother iPrint&Scan to check the
machine status and access various functions
from mobile devices.
By installing Brother iPrint&Scan on your
mobile device and connecting to the machine,
you can use the following convenient features:
• Print
You can print photos, documents, and web
pages from your mobile device. You can
also print files from various web services.
• Scan
You can scan photos and documents and
save them to your mobile device.
• Copy
You can use your mobile device to edit
scanned images (crop and rotate images),
and then print them using the machine.
• Fax
You can fax photos and documents that
are stored on your mobile device. You can
also view faxes, which are received by the
machine, on your mobile device.
• Check the Machine Status
You can check the remaining ink levels and
other information, and view error solutions.
For more information, see the
Mobile Print/Scan Guide for
Brother iPrint & Scan:
solutions.brother.com/manuals
Web Connect / Brother Apps
Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly from
your machine without your computer.
For more information, see the
Web Connect Guide:
solutions.brother.com/manuals
Printing Scanning
i

User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic PC-Print, Scan, Copy and
Fax operations and basic machine
maintenance. See troubleshooting tips.
Printed / In the box
Online User's Guide This guide includes the additional contents of
the Basic User’s Guide.
In addition to information about the PC-Print,
Scan, Copy, Fax and Brother ControlCenter
operations, useful information is included
about using the machine on a network.
HTML and PDF file /
Brother Solutions
Center 1
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
PDF file / Brother
Solutions Center 1
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.8.5 or later
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing
over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device, and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi®
network.
PDF file / Brother
Solutions Center 1
1Visit solutions.brother.com/manuals.
ii

Basic Operations and Where to Find Instructions
The contents of the Basic User's Guide are also included in the Online User's Guide with more
details.
Features Contents Guide
Setup Load paper Basic User's Guide
Connect the machine to your computer Quick Setup Guide
Connect the machine to your mobile
device
Quick Setup Guide
Copy Copy a document Basic User's Guide
Various types of copies (2-sided copies,
and so on)
Online User's Guide
Print Print from your computer (Windows®/
Macintosh)
Basic User's Guide
Print from your mobile device (Brother
iPrint&Scan)
Mobile Print/Scan Guide
Print using the AirPrint function AirPrint Guide
Print using the Google Cloud Print
function
Google Cloud Print Guide
Print data downloaded from a cloud
service
Web Connect Guide
Fax Send and receive a fax Basic User's Guide
Transfer a fax to your computer Online User's Guide
Send and receive a fax using your
computer
Basic User's Guide
Send and view a fax using your mobile
device (Brother iPrint&Scan)
Mobile Print/Scan Guide
Scan Scan from the machine Basic User's Guide
Scan from your computer Basic User's Guide
Scan from your mobile device (Brother
iPrint&Scan)
Mobile Print/Scan Guide
Save scanned data to a cloud service Web Connect Guide
Additional
information
Error messages Basic User's Guide
Troubleshooting Basic User's Guide
Specifications Online User's Guide
iii

The Online User's Guide Helps You Get the Most
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1
2
3
4
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
For Windows® users only: you can also access your machine's guides by using Brother Utilities.
The Brother Utilities tool is included in the standard installation and, once installed, you can find it
either as a shortcut on your desktop, or from the Windows® Start menu.
iv

Questions or Problems? Please take a look at our
FAQs, solutions, and videos online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
http://support.brother.com
•Provides several ways to search!
•Displays related questions for more information
•Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screenshot is subject to change
without notice.
v

Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons provide helpful hints and supplementary information.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicised style emphasises an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
• Most of the illustrations in this User's Guide show the MFC-J480DW.
vi

For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
http://support.brother.com to download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
Compilation and Publication Notice
This manual has been compiled and published to provide the latest product safety information at
the time of publication. The information contained in this manual may be subject to change.
For the latest manual, visit us at solutions.brother.com/manuals.
vii

1General Information ............................................................................................ 1
Control Panel Overview.............................................................................................1
LCD Overview ...........................................................................................................5
Access Brother Utilities (Windows®) .........................................................................6
Uninstall the Brother Software and Drivers (Windows®) .................................6
2Paper Handling .................................................................................................... 7
Load Paper ................................................................................................................7
Load paper in the paper tray............................................................................7
Change the Check Paper Size Setting ............................................................9
Change the Paper Size and Paper Type...................................................................9
Recommended Print Media .....................................................................................10
Handle and Use Print Media....................................................................................10
3Print .....................................................................................................................11
Print from Your Computer........................................................................................11
Print a Document (Macintosh) .......................................................................11
Print a Document (Windows®).......................................................................11
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Windows®) .....................................................................................11
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................12
Print Photos from ControlCenter4 (Windows®) .............................................12
4Copy ................................................................................................................... 14
Copy a Document ...................................................................................................14
Copy Settings ..........................................................................................................15
Copy Options .................................................................................................15
5Scan.................................................................................................................... 17
Scan from Your Computer (Windows®) ...................................................................17
Scan Using ControlCenter4 Home Mode (Windows®) ..................................17
Scan Using the Scan Button on Your Brother Machine...........................................18
Scan Using the Scan Button on the Machine ................................................18
6Fax ...................................................................................................................... 20
Before Faxing ..........................................................................................................20
Set Your Station ID ........................................................................................20
Telephone Line Interference/VoIP..................................................................20
Receive Modes ..............................................................................................21
Choose the Correct Receive Mode................................................................22
Table of Contents
viii

Set the F/T Ring Time (Pseudo/Double-ring).................................................24
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........24
Store Numbers ........................................................................................................25
Store Address Book Numbers .......................................................................25
Change or Delete Address Book Names or Numbers ...................................25
Telephone Services and External Devices ..............................................................27
Voice Mail ......................................................................................................27
Distinctive Ring (For some countries)............................................................27
FaxAbility (For New Zealand) ........................................................................27
Voice Over Internet Protocol (VoIP)...............................................................27
Connection of an External Telephone Answering Device (TAD)....................27
External and Extension Telephones ..............................................................27
Fax Using Your Machine .........................................................................................28
Send a Fax ....................................................................................................28
Fax Using Your Computer (PC-FAX).......................................................................30
Send Faxes from Your Computer ..................................................................30
Receive Faxes on Your Computer (Windows® only) .....................................30
ARoutine Maintenance ........................................................................................ 32
Clean the Scanner...................................................................................................32
Check the Print Quality............................................................................................32
Check the Print Alignment from Your Brother Machine ...........................................34
BTroubleshooting ................................................................................................ 35
Identify the Problem.................................................................................................35
Error and Maintenance Messages...........................................................................37
Transfer Your Faxes or Fax Journal Report...................................................42
Troubleshooting for Wireless LAN setup .................................................................44
Wireless LAN Report Error Codes.................................................................44
Fax and Telephone Problems..................................................................................46
Troubleshooting for Other Fax Problems.......................................................47
Print or Scan Problems............................................................................................49
Troubleshooting for Other Print Problems .....................................................51
Document and Paper Jams .....................................................................................52
Document Jams.............................................................................................52
Printer Jam or Paper Jam..............................................................................53
CAppendix ............................................................................................................ 60
Enter Text on Your Brother Machine........................................................................60
Supply Specifications ..............................................................................................62
DIndex ................................................................................................................... 64
ix

Control Panel Overview
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1
1. 1.8"(44.9 mm) Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
Adjust the angle of the control panel by lifting it.
2. Mode buttons
FAX
Press to switch the machine to FAX Mode.
SCAN
Press to switch the machine to SCAN Mode.
1General Information
1General Information
1

COPY
Press to switch the machine to COPY Mode.
WEB
Press to switch the machine to WEB Mode.
3. Settings buttons
Clear
Press to delete characters or to go back to the previous menu level.
Settings
Press to access the main menu.
OK
Press to choose a setting.
d or c
Press to adjust the ring volume while the machine is idle.
• Press to store Speed Dial and Group numbers in the machine's memory.
• Press to look up and dial numbers that are stored in the machine's memory.
Press to configure the wireless settings while the machine is idle.
a or b
Press to scroll through the menus and options.
d or c
Press to move the cursor left or right on the LCD.
2

54
8
76
4. Telephone buttons
Hook
Press before dialing to ensure a fax machine answers, and then press Mono Start or
Colour Start.
If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external
telephone during the F/T ring (pseudo/double-ring), press Hook to talk.
Redial/Pause
• Press to dial the last 30 numbers you called.
• Press to insert a pause when dialling numbers.
5. Dial Pad
• Use to dial fax and telephone numbers.
• Use as a keyboard to enter text or characters.
6. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
1General Information
3

7. Power On/Off
Press to turn on the machine.
Press and hold down to turn off the machine. The LCD will display [Shutting Down]
and will stay on for a few seconds before turning itself off. If you have connected an external
telephone or TAD, it is always available.
If you turn off the machine using , it will still clean the print head periodically to maintain
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.
8. Start buttons
Mono Start
• Press to start sending faxes in monochrome.
• Press to start making copies in monochrome.
• Press to start scanning documents (in colour or monochrome depending on the scan
setting).
Colour Start
• Press to start sending faxes in full colour.
• Press to start making copies in full colour.
• Press to start scanning documents (in colour or monochrome depending on the scan
setting).
4

LCD Overview
This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, this indicates that your machine is
Ready for the next command.
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5
1. Quiet Mode
The (Quiet Mode) icon appears when
the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
2. Wireless Status
Each icon in the following table shows the
wireless network status.
The wireless setting is disabled.
Wireless network is connected.
A three-level indicator in the LCD
displays the current wireless signal
strength.
The wireless access point cannot
be detected.
You can configure wireless settings by
pressing on the control panel. For
more information, see the Quick Setup
Guide.
3. Ink
Displays the available ink volume.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
4. Date & Time
Displays the date and time set on the
machine.
5. Faxes in memory
Displays how many received faxes are in
the machine's memory.
6. Receive Mode
Displays the current Receive Mode.
•[Fax] (Fax Only)
•[F/T] (Fax/Tel)
•[TAD] (External TAD)
•[Mnl] (Manual)
(For some countries)
When the Distinctive Ring feature is
turned on, the LCD displays [D/R].
(For New Zealand)
When the FaxAbility feature is turned on,
the LCD displays [D/R].
1General Information
5

Access Brother Utilities
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
1Do one of the following:
• (Windows® XP, Windows Vista® and
Windows® 7)
Click (Start) > All Programs >
Brother > Brother Utilities.
• (Windows® 8)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
• (Windows® 8.1)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen).
When the Apps screen appears, tap
or click (Brother Utilities).
2Select your machine.
3Choose the operation you want to use.
Uninstall the Brother
Software and Drivers
(Windows®)
1Launch (Brother Utilities).
2Click the drop-down list, and then select
your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
6

Load Paper
Load paper in the paper tray
• If the [Check Paper] setting is set to
[On] and you pull the paper tray out of
the machine, a message appears on the
LCD asking if you want to change the
paper type and paper size. Change the
Paper Size and Paper Type settings if
needed, following the on-screen
instructions.
• Load only one size and type of paper in
the paper tray at a time.
• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.
1Pull the paper tray completely out of the
machine.
2Open the output paper tray cover (1).
1
3Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
1
2
4Fan the stack of paper well.
5Gently load paper in the paper tray with
the printing surface face down.
Make sure the paper is flat in the tray
and the paper length guide (1) touches
the edges of the paper.
2Paper Handling
2Paper Handling
7

1
IMPORTANT
• Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
• Loading more than 20 sheets of Photo 2L
(13 x 18 cm) paper may cause paper jams.
To add paper before the tray is empty,
remove the paper from the tray and
combine it with the paper you are adding.
Always fan the stack of paper well to
prevent the machine from feeding multiple
pages.
6Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper guides touch the
edges of the paper.
1
7Close the output paper tray cover.
Slowly push the paper tray completely
into the machine.
8While holding the paper tray in the
machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).
2
1
8

Change the Check Paper
Size Setting
If the Check Paper setting is set to [On] and
you pull the paper tray out of the machine, the
LCD displays a message asking if you want to
change the Paper Size and Paper Type
settings.
The default setting is [On].
1Press Settings.
2Press a or b to select the following:
a. Select [General Setup].
Press OK.
b. Select [Check Paper]. Press OK.
c. Select [On] or [Off]. Press OK.
3Press Stop/Exit.
• Error and Maintenance Messages on
page 37
Related Information
Change the Paper Size
and Paper Type
Set the Paper Size and Paper Type settings
for the paper tray.
• To get the best print quality, set the
machine for the type of paper you are
using.
• When you change the size of the paper
you load in the tray, you must change the
Paper Size setting on the LCD at the same
time.
1Press Settings.
2Press a or b to select the following:
a. Select [General Setup].
Press OK.
b. Select [Paper Type]. Press OK.
c. Select [Plain Paper], [Inkjet
Paper], [Brother BP71] or
[Other Glossy]. Press OK.
d. Select [Paper Size]. Press OK.
e. Select the paper size option you
want, and then press OK.
3Press Stop/Exit.
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
glossy paper, remove each sheet at once
to prevent smudging or paper jams.
• Error and Maintenance Messages on
page 37
Related Information
2Paper Handling
9