Brother FAX 2750 User manual

Brother Intellifax
2750
Learner’s Manual

Brother Intellifax
2750
Table of Contents
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Table of Contents
Introduction
Sending a Fax
Resolution Keys ..................................................... 4
Manual Transmission .............................................. 5
Manual Fax Redial .................................................. 6
Dual Access .......................................................... 7
Printing Reports
Activity Report ...................................................... 8
Maintenance
Loading Paper ....................................................... 9
Loading Via Manual Feed Slot .................................. 10
Cleaning the Scanner ............................................. 11
Cleaning the Printer ............................................... 12
Cleaning the Drum Unit .......................................... 13
Replacing the Toner Cartridge .................................. 14
Replacing the Drum Unit ......................................... 15
Troubleshooting
Paper Jam ............................................................ 16
Sheet Feeder Jam .................................................. 17
Paper Jam Near Drum Unit ...................................... 18
Paper Jam Near Fuser Unit ...................................... 19
Common Error Codes ............................................. 20
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page 2

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Introduction
Congratulations on the purchase of your new
Brother Intellifax 2750 multipurpose fax machine.
The Intellifax 2750 is a cutting edge solution for
communications in today’s business world that allows
for sending and receiving of faxes as well as basic
printing and copying capabilities.
Because of the multitude of functions that are
found in this one machine, users may sometimes feel
slightly overwhelmed when trying to become familiar
with the ‘ins’ and ‘outs’ of use. The purpose of this
document is to provide guidance in becoming familiar
with some of the most basic and essential functions
of the Intellifax 2750.
Throughout this document the instructor will
prompt you to respond to questions. Additionally in
some sections you will be asked to practice some of
the activities on your fax machine. By participating
as you read, you are more likely to be successful at
using your new Intellifax 2750.
page 3

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Sending a Fax > Resolution Keys
Before you send a fax, select the resolution for the
document you are sending. To change resolution,
press the resolution button to cycle through the fol-
lowing options.
Standard: Suitable for most typed documents. (see
image 4.1)
Fine: Good for small print; transmits slower than
standard resolution. (see image 4.2)
Super Fine: Good for small print or artwork; trans-
mits slower than ne resolution. (see image 4.3)
Photo: Use when document has varying shades of
gray; slowest transmission time. (see image 4.4)
image 4.1
image 4.2
image 4.3
image 4.4
page 4

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Sending a Fax > Manual Transmission
Insert your document(s) face down in the feeder.
(see image 5.1)
If you’re sending a multi-page document stagger the pages
Dial the fax machine number.
Pick up the handset or press the hook button before
starting to dial. (see image 5.2)
On-campus number: 7-extention number (e.g., 7-7236)
Local number: 9-phone number (e.g., 9-753-6342)
Long distance: 9-<pause>-1-<pause>-<area code>-
<phone number>-<pause>-<authorization number>
(e.g., 9-<pause>-1-<pause>-435-797-6342-<pause>-
<authorization number>)
When dialing an international number from anywhere in
the USA, 011 must precede the number. (see image 5.3)
(For example, if you were faxing the Fiji Islands, which
has a country code of 679, you would rst dial a 9, then,
011, then the country code 679, then the phone number.)
Once you hear the fax machine you’ve dialed an-
swer the call press the Start button. (see image 5.4)
Hang up the handset. (see image 5.5)
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image 5.1
image 5.2
image 5.3
image 5.4
image 5.5
page 5

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Sending a Fax > Manual Fax Redial
When the line is busy, after you disconnect the call
press Redial/Pause to retry the number. (see image 6.1)
image 6.1
page 6

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Sending a Fax > Dual Access
You can scan up to 50 pages into the fax memory,
even when the fax machine is receiving or sending
another fax.
Make sure the document feeder is empty.
Place the document in the feeder.
Enter the fax number.
Press Start.
You can cancel a job while you are scanning it
into memory by pressing Stop.
Eject the document by pressing Stop again.
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page 7

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Activity Report
Maintenance
Troubleshooting
Printing Reports > Activity Report
The activity report gives a summary of approximate-
ly the last 50 faxes. The abbreviation TX indicates
an outgoing fax or “Transmit” and RX refers to an
incoming fax or “Receive”.
Push the function key. (see image 8.1)
Push the 7 key. This tells the fax machine that
you want to print a report. (see image 8.2)
Push the 2 key. This tells the fax machine that
you want to print an Activity Report. (see image 8.3)
Push the set key. (see image 8.4)
Push the start key to begin printing. (see image 8.5)
To exit, push the stop key. (see image 8.5)
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image 8.1
image 8.2
image 8.3
image 8.4
image 8.5
page 8

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Maintenance > Loading Paper
Open the multi-purpose sheet feeder cover. (see
image 9.1)
Load the paper
Fan the paper well.
Make sure that the print side is toward the fax
machine.
Make sure the paper level is stacked below
the paper mark. (see image 9.2)
Adjust the paper guides to t the paper. (see image
9.3)
Close the multi-purpose sheet feeder cover. (see
image 9.4)
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image 9.1
image 9.2
image 9.3
image 9.4
page 9

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Maintenance > Loading Via Manual Feed Slot
Insert the side you wish to print on face down in
the manual feed slot (see image 10.1)
Align the paper at the center of the manual feed
slot. Be sure to insert the sheet all the way. (see
image 10.2)
Adjust the paper guide of the manual feed slot
to the width of the paper you’re using. (see image
10.3)
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image 10.1
image 10.2
image 10.3
Maintenance > Loading Via Manual Feed SlotMaintenance > Loading Via Manual Feed Slot
page 10

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Unplug the telephone line and the power cord.
When you reconnect these lines later, make
sure to connect the power cord rst, then the
telephone line.
Open the Control Panel cover. (see image 11.1)
Wipe any dirt off the critical scanning areas using
a damp cloth.
To clean white bar, moisten a small piece of
clean soft, lint-free cloth with isopropyl alco-
hol. (see image 11.2)
Follow the same procedure to clean the glass
cover. (see image 11.3)
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image 11.1
image 11.2
image 11.3
Maintenance > Cleaning the Scanner
page 11

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Maintenance > Cleaning the Printer
Open the top cover. (see image 12.1)
Remove the drum unit assembly.
Remove by holding each side of the drum by
its handles and gently lifting the drum for-
ward towards you. (see image 12.2)
Wipe the electric terminals with isopropyl alcohol
on a cotton swab. (see image 12.3)
Gently wipe the scanner window (see image 12.4)
and the toner sensor with a clean soft dry cloth.
(see image 12.5)
Do not use alcohol to clean the scanner win-
dow or the toner sensor
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image 12.1
image 12.2
image 12.3
image 12.4
image 12.5
page 12

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Maintenance > Cleaning the Drum Unit
Carefully turn the drum unit upside down. (see im-
age 13.1)
Clean the primary corona wire inside the drum
unit
Gently slide the tab from right to left several
times. (see image 13.2)
Return the tab to the home position.
Home position is indicated by the mark posi-
tion.
The tab must be in the home position before
reinstalling the drum unit. (see image 13.3)
Install the drum unit into the fax machine. (see
image 13.4)
Install by holding the drum unit by its handles
and inserting it into the fax machine.
Close the top cover. (see image 13.5)
Plug in the power cord.
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Maintenance > Cleaning the
image 13.1
image 13.2
image 13.3
image 13.4
image 13.5
page 13

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Open the top cover
Remove the drum unit
Remove by holding each side of the drum by
the handles and gently lifting the drum for-
ward toward you. (see image 14.1)
Place drum unit on a drop cloth or large piece
of disposable paper to avoid spilling and scat-
tering the toner.
Gently turn the lever on the toner cartridge for-
ward until it stops. (see image 14.2)
Close the shutter by turning the lever fully to
the front.
The toner cartridge cannot be removed unless
the shutter is completely closed
Remove the old toner cartridge from the drum
unit
Gently pull the cartridge out. (see image 14.3)
Unpack the new toner cartridge.
Place the used toner cartridge into the bag
and discard it.
Gently rock the toner cartridge from side to side
Rock the cartridge ve or six times.
Slide the new toner cartridge into the opening on
the right side of the unit.
Make sure the toner cartridge guide arrow is
exactly aligned with the guide arrow on the
drum unit. (see image 14.4)
Gently turn the lever on the toner cartridge back-
ward until it stops
Reinstall the drum unit into the fax machine and
close the top cover.
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image 14.1
image 14.2
image 14.3
image 14.4
Maintenance > Replacing the Toner Cartridge
page 14

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
The drum unit is used to create print on the paper.
The display will show “Change drum soon” when the
unit is wearing down. However, if there is a notice-
able deterioration in the print quality without the
display prompt, the drum unit should be replaced.
The drum life is estimated anywhere from 8,000 to
20,000 pages.
Open the top Cover (see image 15.1)
Remove the drum unit
Remove unit by holding each side of the drum
by its handles and gently lifting the drum for-
ward toward you. (see image 15.2)
Place drum unit on a drop cloth or large piece
of disposable paper to avoid spilling and scat-
tering toner.
Remove the toner cartridge from the drum unit
and keep it in a safe place.
Wait to unpack the new drum unit until you are
ready to install it.
Place the old drum into the aluminum bag and
discard it according to local regulations.
Gently rock the new drum from side to side ve
or six times.
Do not remove the clear plastic starter sheet.
Reinstall the toner cartridge into the new drum
unit. (see image 15.3)
See previous section on replacing the toner
cartridge.
Holding the new drum unit by the handles, install
it.
Close the top cover.
The fax machine will eject the clear plastic
starter sheet automatically
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image 15.1
image 15.2
image 15.3
Maintenance > Replacing the Drum Unit
page 15

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Troubleshooting > Paper Jam
Important: During use of the fax machine, certain
parts will heat up and become extremely HOT. Be
very careful what you touch to avoid being burned.
Open the control panel on the front of the machine
by lifting up on the front, lower edge. (see image
16.1)
Pull the offending sheet of paper toward the front of
the machine until is comes free.(see image 16.2)
Important: Do NOT pull the jammed paper
toward the rear of the machine as it may damage
the feeder mechanism.
Press the Stop button on the control panel to cancel
the operation. (see image 16.2)
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image 16.1
image 16.2
image 16.3
page 16

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Troubleshooting > Sheet Feeder Jam
Open the feeder unit. (see image 17.1)
Pull the stuck sheet(s) up toward the rear of the
machine. (see image 17.2)
Close the feeder unit.
Important: It is a good idea to open up the top cover
and check to make sure there aren’t and torn pieces
of paper stuck in the machine. (see image 17.3)
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image 17.1
image 17.2
image 17.3
page 17

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Troubleshooting > Paper Jam Near Drum Unit
Open the front cover.
Remove the drum unit. (see page 15)
Pull the paper toward the front of the machine
until it comes free. (see image 18.1)
Replace the drum unit.
Close the cover.
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image 18.1
page 18

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Troubleshooting > Paper Jam Near Fuser Unit
Open the front cover.
Remove the drum unit.
Pull the paper up towards the rear machine until
it comes free. (see image 19.1)
Replace the drum unit.
Close the cover.
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image 19.1
page 19

Brother Intellifax
2750
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Troubleshooting > Common Error Codes
CHECK PAPER – The machine is out of paper or
the paper is incorrectly loaded. Check to make sure
there is paper loaded and that it is correctly loaded
into the feeder.
COOLING DOWN PLEASE WAIT – The tem-
perature of the internal component is too hot. The
machine will go into cooling down mode and wait for
the toner and/or drum to cool down sufciently. The
machine will resume printing once the components
have cooled sufciently.
COVER OPEN – The front cover or the feeder cover
is open. Open each cover and close rmly to verify
that the covers are shut.
DISCONNECTED – The call was terminated by the
other party’s machine. If you were transmitting a
fax, try sending it again. If you were receiving a
transmission, have the party resend the fax.
MACHINE ERROR XX PRESS STOP KEY – There is
a mechanical problem with the machine and it needs
to be serviced by Brother. Please call 800.284.4329
to report the problem.
NO RESPONSE/BUSY – The number you are try-
ing to connect to is busy or isn’t answering. Verify
the number you are dialing and try to send the fax
again.
PRINTER JAM - There is a sheet of paper that is
stuck or is not moving through the machine properly.
Refer to the previous sections on how to correctly
remove the paper jam.
SET CARTRIDGE – The toner cartridge is not in-
stalled or is incorrectly installed. Refer to the main-
tenance section for instructions on how to correctly
install the cartridge.
TONER LOW – The toner cartridge is almost empty.
You can still receive faxes and print reports for the
time being. You should order a new toner cartridge
when this message is shown.
page 20