Brother FAX 355MC User manual

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OWNER’S MANUAL
FAX 355MC
FAX 375MC

©1996 – 1999 Brother Industries, Ltd.
IfYou Need to Call Customer Service
Please complete the following information for future
reference:
Model Number: FAX 355MC, FAX 375MC
(Circle your model number)
Serial Number:*
Date of Purchase:
Place of Purchase:
*The serial number is on the back of the unit. Retain
this Owner’s Manual with your sales receipt as a
permanent record of your purchase, in the event of
a theft, fire or warranty service.
FAX 355MC is Available in CANADA Only

i
BrotherNumbers
Fax-Back System
Brother Customer Service has installed an easy-to-use Fax-Back System, so
you can get instant answers to common technical questions and product
information for all Brother products. This system is available 24 hours a
day, 7 days a week. You can use the system to send faxes to any fax
machine, not just the one from which you are calling.
If you can’t resolve a difficulty with your fax machine using this manual,
call our Fax-Back System, and follow the voice prompts to receive faxed
instructions about using the system and an index of Fax-Back subjects.
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
The Brother Fax-Back System number (USA Only) has been preprogrammed
on One Touch key
01
.
Brother on the World Wide Web
You can find more information about Brother products, from product
specification sheets to Frequently Asked Questions (FAQs), on the World
Wide Web. Visit us at
http://www.brother.com
Brother Bulletin Board
Brother’s Bulletin Board Numbers are
USA: 1-888-298-3616
From within Canada: 1-514-685-2040
For Customer Service
USA: 1-800-284-4329 (voice)
1-908-575-8790 (fax)
From within Canada: 1-800-853-6660 (voice)
1-514-685-4898 (fax)
From within Montreal: 1-514-685-6464 (voice)

ii
Ordering Accessories and Supplies
For best quality results use only genuine Brother accessories, available at
most Brother retailers. If you cannot find the accessory you need and you
have a Visa, MasterCard, Discover, or American Express credit card, you
can order accessories directly from Brother. (In the USA, you can visit us
online for a complete selection of Brother accessories and supplies available
for purchase.
USA: 1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
From within Canada: 1-800-668-2768 (voice)
Description Item
98´ Therma Plus Paper “Feels like plain paper” 6890
(2 rolls per box)
98´ Therma Plus Paper “Feels like plain paper” 6840
(4 rolls per box)
Original Document Catch Tray CT-70
Documment support UF6820-000
Telephone Line Cord UG1570001 (USA)
UG3565001 (CANADA)
Telephone Handset UF6857008
Handset Curled Cord UG3543003
Owner’s Manual for FAX 355MC/375MC UF0839001
Optional Multi-Function Link
®
/Missing Link
®
software on floppy disks for Windows
®
3.1x and PCI-1
Windows
®
95/98

iii
Notice – Disclaimer of Warranties
(For USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS,
EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR)
MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES
NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY,
RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK
AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS
NOT PERMITTED BY SOME STATES IN THE USAAND SOME
PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT
APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU
FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,
AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE
SOME STATES IN THE USAAND SOME PROVINCES IN CANADA DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT
BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS
OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR
OTHERWISE), WILL BE LIMITED TO $50.

iv
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the end-use
purchaser of the accompanying product
(referred to in this warranty as “this
Product”).
What is covered: Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product. The
“Warranty Period” is 90 days from the date
you purchased this product.
What is NOT covered: This warranty is
VOID — that is, this Product has no
warranty — if: (1) you did not purchase this
Product from an authorized Brother reseller
within the United States, (2) this Product
has been serviced, modified or tampered
with by anyone other than an Authorized
Service Representative of Brother, (3) the
serial number has been modified, defaced or
removed from this Product, (4) this Product
has been abused or damaged, or (5) non
Brother®-brand or non Brother approved
parts, supplies, or other accessories have
been used with this Product.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at 1-800-
284-4329, or if you suspect a defect in
materials or workmanship in this Product,
you can report it to a Brother Authorized
Service Center. During the Warranty Period,
supply Brother’s representative with a copy
of your dated bill of sale showing that this
Product was purchased within the United
States. For the name of your Brother
Authorized Service Center, call 1-800-521-
2846. After contacting the Brother Authorized
Service Center, you may be required to
deliver or send the Product properly
packaged, freight prepaid, to the Authorized
Service Center together with a photocopy of
your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate your
report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center) will
repair or (at Brother’s option) replace the
Product with a product that performs the
same functions and performs as well as the
original Product. Brother reserves the right
to supply refurbished or remanufactured
replacement products provided that the
replacement products conform to the
manufacturer’s specifications for new products.
The repaired or replacement product will be
returned to you at no cost.
Exchange Service:
Exchange service will expedite, in most
instances by the next business day, the
exchange of your non working Product with
a supply refurbished or remanufactured
product that conform to the manufacturer’s
specifications for new products. The supply
refurbished or remanufactured Product you
receive will be covered by the balance of
the limited warranty period remaining on the
original Product, plus an additional thirty (30)
days. You will keep the replacement
Product that is sent to you and must return
(or be billed up to the cost of a new
product) your original non working product,
which shall become the property of Brother.
You must call Brother Customer Service and
if the representative cannot correct the
product’s malfunction over the telephone and
you elect the exchange service, you must
provide information pertaining to this Product
and you must also provide a valid major
credit card number. Your credit card will be
charged up to the cost of a new Product if:
(i) you do not return your original Product to
Brother within five (5) business days; (ii) the
malfunctions of your original Product are not
covered by the limited warranty; (iii) the
proper packaging instructions are not followed
and has caused damage to the product; or
(iv) the warranty period on your original
BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY
A LIMITED WARRANTY
(For USA Only)

v
Product has expired or has not been
sufficiently validated with a copy of the proof
of purchase (bill of sale). The Brother
Customer Service Representative will ship the
exchange Product with return instructions and
prepaid return airbill. Follow the return
instructions. You must return the original
Product in the same shipping carton in
which the exchanged Product was received
and include a copy of proof of purchase
(bill of sale). Retain your original accessory
items and a copy of the return airbill,
signed by the courier.
Limitations:
Repair or replacement as described above is
your sole and exclusive (that is, your only)
remedy if this Product is defective. Brother
is not responsible for damage to or loss of
any equipment, media, programs or data
related to the use of this Product. Except
for that repair or replacement, Brother shall
not be liable for any direct, indirect,
incidental or consequential damages or
specific relief. Because some states do not
allow the exclusion or limitation of
consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF
ALL OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY
AND ALL WARRANTIES OTHER THAN
THIS ONE, WHETHER EXPRESS OR
IMPLIED, INCLUDING IMPLIED WARRAN
TIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE
HEREBY DISCLAIMED.
BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY
A LIMITED WARRANTY
(For USA Only)
This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
under-standings that you may have with
Brother or its representatives.
This Limited Warranty (and Brother’s
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date,
(2) describe the change to this warranty and
(3) agree to make that change.
Product Support: Toll-free customer service
and technical support is available for
hardware operational assistance at 1-800-284-
4329. At any time, free technical support in
the form of Frequently Asked Questions,
troubleshooting tips and service center locator
is available through our fax back system at
1-800-521-2846 or Brother’s Internet Web
Site (www.brother.com).
BROTHER INTERNATIONAL CORPORATION
100 SOMERSET CORPORATE BLVD.
BRIDGEWATER, NEW JERSEY 08807-0911
Please record your model and serial number
and your date and location of Purchase
below for your records. Keep this information
with your proof of purchase (bill of sale) in
case your Product is lost, stolen or requires
service.
Model # ______________________________
Serial #_______________________________
Date of purchase: ______________________
Store where purchased: _________________
Location of store: ______________________
Important: We recommend that you keep all
original packing materials, in the event that
you ship this product.

vi
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(For Canada Only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and
parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by
accident, neglect, misuse or improper installation or operation, any damage caused from
service, maintenance, modifications, or tampering by anyone other than a Brother
Authorized Service Representative, or from the use of supplies or consumable items that
are non-Brother products. Operation of the MFC/Facsimile machine in excess of the
specifications or with the Serial Number or Rating Label removed shall be deemed
abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In
order to obtain warranty service, the MFC/Facsimile machine must be delivered or
shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service
Center, together with your Proof of Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on
applicable models) during shipping will cause severe damage to the MFC/Facsimile and
will VOID the Warranty. (Refer to your Operation Manual for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your
print head resulting from packing without the ink cartridges will VOID your warranty.
(Refer to your Operation Manual for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its
Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create
another warranty or modify this warranty. This warranty states Brother’s entire liability
and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine
to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of
this MFC/Facsimile machine shall be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, including lost profits, arising from the use
of or inability to use the product, even if advised by the end user/purchaser of the
possibility of such damages. Since some Provinces do not allow the above limitation of
liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other
rights which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-800-853-6660. Within Montreal, please call 685-6464.
Internet support: [email protected] or browse
Brother’s Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6

vii
Year 2000 Compliant
Brother is addressing the Year 2000 related
issues for all Brother fax machines and
multi-function centers. Our focus is to ensure
that our bundled third party software will
continuetoproperlyprocessdate/timedataafter
January 1, 2000.
Brotherfaxmachinesandmulti-functioncenters
will function properly after January 1, 2000,
provided that all non-Brother hardware,
software and firmware used by our customers
in connection or combination with Brother fax
machines, and bundled software, accurately
exchange date data with the
Brother products.
Please continue to check our Web page for
updates at http://www.brother.com. All
remedies will be provided to individual
customers via software patches through
software download or from Brother
Customer Service.

TableofContents
1
Introduction
Using This Manual ...................................................................................................... 1
Finding Information .................................................................................................... 1
Test Sheet Procedures (for USA only)..................................................................... 2
About Fax Machines ................................................................................................... 2
Fax Tones and Handshake........................................................................................... 2
ECM (Error Correction Mode) ................................................................................... 3
Control Panel Overview ............................................................................................. 4
FAX 355MC and FAX 375MC ................................................................................... 4
2
Set Up and
Connections
Caution........................................................................................................................... 5
Packing List................................................................................................................... 6
Choosing a Location.................................................................................................... 7
Assembly ........................................................................................................................ 7
Load the recording paper ............................................................................................ 7
About Brother Paper............................................................................................. 9
Connect the handset .................................................................................................... 9
Connect the power cord ............................................................................................ 10
Connect the telephone line........................................................................................ 10
Attach the document support .................................................................................... 10
Special Line Considerations ..................................................................................... 11
Roll Over Phone Lines ....................................................................................... 11
Two-Line Phone System..................................................................................... 11
Converting Telephone Wall Outlets .................................................................... 11
Installing fax machine, External Two-Line TAD, and Two-Line Telephone...... 12
Multi-Line Connections (PBX) ................................................................................ 13
If you are installing the fax machine to work with a PBX:............................ 14
Custom Features on Your Phone Line....................................................................... 14
Connecting an External Telephone Answering Device (TAD) ................................. 14
Sequence............................................................................................................. 14
Connections ........................................................................................................ 15
Outgoing Message (OGM) ................................................................................. 16
Connecting an External Telephone ........................................................................... 16
viii