BT HUB PHONE 1020 User manual

User guide
BT Hub Phone 1020
for use with BT Broadband Talk

Welcome…
to your BT Hub Phone 1020 for use with BT Broadband Talk
What is Broadband Talk?
Broadband Talk is like an additional phone line for the home. It has its own phone number, so is
perfect for giving to the kids, or keeping for work calls, to make sure your main landline is free
for other calls.
Broadband Talk comes included with BT Total Broadband, so there is no extra line rental to pay.
It comes with vening and Weekend (or Anytime) calls to UK landlines and great rates on
calls abroad.
Broadband Talk simply works by sending your calls over your internet connection rather than your
phone line. However, it uses a phone handset like this hub phone so you don't have to be at your PC.
It's just like a regular call.
To find out more about Broadband Talk visit www.bt.com/broadbandtalk
•Black and white graphic display with back light
•Keep track of incoming calls with the 50
number calls list
•150 ntry phonebook, with the facility to
store a home, work and mobile number for
each of your contacts
•20 Number redial list, for quick and
easy redialing
•10 Ringtones available
•Hi-Definition Sound

This user guide provides you with all the information you need
to get the most from your phone.
This phone has been designed to work with BT Total Broadband
and BT Broadband Talk. Before you make your first call you will
need to set up your phone. This doesn’t take long and is easy to do.
Just follow the simple instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Hub Phone
1020 please refer to the detailed instructions within this booklet
(including the Help section at the end). If you still cannot find an
answer to your problem we have a comprehensive Help section
with a list of the most frequently asked questions at
www.bt.com/broadbandtalk/support.
If you are still experiencing difficulties please call our
Technical Helpdesk on 0800 111 4567.
This user guide is relevant for a particular version of software.
Hub Phones are upgradeable so that you can always have the
latest features and functions. To find out if you have the latest
version of software and how to download it you can go to the
support and advice section on www.bt.com
Got everything?
•BT Hub Phone 1020 handset
•BT Hub Phone 1020 charger
•2 x rechargeable batteries
•Mains power adaptor
•You need to be a BT Total
Broadband customer
•You need to have a
BT Broadband Talk account.
You will need your
Broadband Talk number and
password which can be
found in your Account
Summary letter or in the
email sent to you from BT
•You need a BT Home Hub
MPORTANT
Need to activate your Broadband Talk
account? You will need your
Broadband Talk number and password
which can be found in your Account
Summary Letter or in the email sent to
you from BT. Once you have this visit
bt.com/bbt, enter your Broadband
Talk number and password and follow
the instructions until you receive a
‘Configuration Successful’ message.

n this guide
Getting started
Location ............................7
Setting up the handset . . . . . . . . . . . . . . . .7
Standbydisplay ......................10
Handset display icons . . . . . . . . . . . . . . . . .10
Getting to know your phone
Handsetbuttons......................11
Navigating the menus . . . . . . . . . . . . . . . . .12
Menumap ..........................13
Making calls with BT Broadband Talk
Getting started with Broadband Talk . . . . .14
Making and receiving calls . . . . . . . . . . . . .15
HiDefcalls ..........................18
Multiplecalls ........................18
Callquality ..........................20
Calltransfers.........................20
Your BT Broadband Talk bill . . . . . . . . . . . . .20
Making and receiving multiple calls . . . . . .21
Frequently asked questions . . . . . . . . . . . . .23
Using the phone
Switching the handset power on/off . . . . .26
Make an external call . . . . . . . . . . . . . . . . . .26
Preparatory dialling . . . . . . . . . . . . . . . . . . .26
ndacall ...........................26
Receivingcalls .......................27
Calltimer............................27
Handsfreecalling .....................27
arpiecevolume......................28
Silence the handset ringer . . . . . . . . . . . . . .28
Secrecy .............................29
Keypadlock .........................29
Redial ..............................30
Redialanumber ......................31
Delete a redial number . . . . . . . . . . . . . . . .32
Delete the redial list . . . . . . . . . . . . . . . . . . .32
Save a redial list number to
thephonebook.......................33
4

Phonebook
Store a phonebook entry . . . . . . . . . . . . . . .34
Charactermap .......................35
Dial a phonebook entry . . . . . . . . . . . . . . . .36
dit a phonebook entry . . . . . . . . . . . . . . . .38
Store a phonebook entry
with an assigned ring . . . . . . . . . . . . . . . . . .39
Delete a phonebook entry . . . . . . . . . . . . . .39
Delete all phonebook entries . . . . . . . . . . .40
Caller Display and the calls list
View/dial numbers in the calls list . . . . . . .41
Save a calls list entry to
thephonebook.......................43
Delete a calls list entry . . . . . . . . . . . . . . . . .43
Delete all calls list entries . . . . . . . . . . . . . .44
CallWaiting..........................45
Speak to a second caller . . . . . . . . . . . . . . .45
BT Calling Features
1571 ...............................46
BTHelpdesk .........................46
BT118500 .........................46
Withholdnumber .....................46
Displaynumber ......................46
Todialafeature ......................46
Handset settings
Adjust the earpiece volume . . . . . . . . . . . . .47
Namingahandset ....................48
Auto-talk ...........................49
Beeptones ..........................50
To switch key beeps On/Off . . . . . . . . . . . . .50
To switch low battery beeps On/Off . . . . . .51
To switch out of range beeps On/Off . . . . .52
To change the call ringer volume . . . . . . . .53
To change the ringtone . . . . . . . . . . . . . . . .54
In this guide 5

n this guide
Hub base settings
Reset your BT Hub Phone 1020
to the default settings . . . . . . . . . . . . . . . . .55
To change the System PIN code . . . . . . . . .55
Time settings
Settingthetime ......................57
Tosetanalarm .......................58
To cancel an alarm setting . . . . . . . . . . . . . .59
To silence the alarm . . . . . . . . . . . . . . . . . . .60
Using additional handsets
Registering a Hub phone to
your BT Home Hub manually . . . . . . . . . . .61
Making internal calls . . . . . . . . . . . . . . . . . .63
Receiving internal calls . . . . . . . . . . . . . . . .63
Transferring calls . . . . . . . . . . . . . . . . . . . . .64
De-register a handset . . . . . . . . . . . . . . . . .64
Software upgrades
Automatic software upgrade . . . . . . . . . . . .66
Manual software upgrade . . . . . . . . . . . . . .67
Rescuemode ........................68
Help ...............................69
General information
Safety ..............................73
General .............................73
Cleaning ............................74
nvironmental .......................74
Product disposal instructions . . . . . . . . . . .74
Guarantee...........................75
If you have to return your
BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .75
Technical information . . . . . . . . . . . . . . . . .76
R&TT ..............................76
Declaration of Conformance . . . . . . . . . . . .76
6

7
Location
You need to place your BT Hub Phone in the charger cradle
and then place both handset and charger cradle in the BT
Home Hub to set it up. When you are doing this you don't
need to use the power supply provided as the handset and
charger cradle take their power from the hub. After this you
can place the handset and charger cradle anywhere in the
house where there is mains power and you can then use the
power supply provided.
You will need to place your handset and charger into the hub
from time to time to receive updates and new services to your
phone as your BT Hub Phone 1020 is fully upgradeable.
Setting up the handset
1. Remove the grey cover from
the front of the BT Hub.
If it does not come off easily,
carefully apply a little
more force.
Getting started
7
WARN NG
Do not place your BT Hub Phone 1020
in the bathroom or other humid areas.
Handset range
The BT Hub Phone 1020 has a range
of 300 metres when there is a clear
line of sight between the hub and the
handset. When there is no clear line of
sight between the hub and the
handset, the range could be reduced
to 50 metres. Thick stone walls can
severely affect the range.
Signal strength
The icon on your handset indicates
when you are in range.
When it flashes, you are out of range.
When you move out of range of the
base, you will hear the out of range
tone. This tone is repeated until you
move back into range.

Getting started8
2. Attach the cradle to the
BT Home Hub.
3. Slide open the battery
compartment on the back
of your BT Hub Phone
handset. Insert the 2 x AAA
rechargeable batteries
supplied. Slide back the
cover to close.
4. Place the BT Hub Phone 1020
into the cradle on the BT
Home Hub. You should hear a
beep when the handset has
been placed correctly. Charge
your handset for at least 24
hours on first charge before
using the phone.
MPORTANT
The hub must be plugged into the
mains power socket at all times.
MPORTANT
You can leave your handset in the
charging cradle attached to the BT
Home Hub if you wish or you can locate
your handset anywhere in your home,
using the mains power adapter and
charging cradle to keep the handset
charged. Occasionally you will need to
connect the handset to the charger
connected to the BT Home Hub to
receive new upgrades. You will be asked
to do this when there is new software.
Battery symbols
Battery charged
Battery half charged
Battery low
Battery empty

5. On the handset:
Screen prompts on the handset will help guide you through
the registration process – it’s easy!
•
EGISTE TO HUB will appear on screen. Press OK.
P ESS AND HOLD HUB BUTTON will then appear on screen.
Press and hold the wireless association button on the back or
side of the Hub for 3 seconds (the phone light on the Hub will
then flash), then you can release the button.
•Press OK and place the handset in the charger connected to
the Hub. Once the handset and charger cradle are in the Hub,
EGISTE ING , PLEASE WAIT appears on screen.
DO NOT REMOVE THE HANDSET UNT L YOU GET A
CONF RMAT ON MESSAGE.
If registered successfully you should see:
HANDSET EGISTE ED .
If unsuccessful then
EGIST ATION FAILED will appear and
you will have to try the process again. You will be returned to
the please register screen.
If this fails, then please see the manual registration process
on page 61.
Getting started 9
Battery performance
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time.
ventually they will need to be
replaced. Please ensure you use the
same mAh rating for battery
replacement to the batteries that
were provided when you received
the handset.
Talk/Standby time
In ideal conditions, the handset
batteries should give about 7 hours
talk time or 100 hours standby.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

Getting started10
Standby display Clock
Shortcut to menu Shortcut to phonebook
Range iconBattery status icon
Handset name
and number
Clock
The clock on the front screen will
disappear if any missed calls or the
keypad lock are displayed.
The handset number is related to the
number of handsets you have
registered to the Hub. You can have up
to five handsets registered to the Hub.
Missed call
Keypad lock
Alarm
Range indicator (not variable)
Battery (4 states of charge)
Line in use
Handset display icons
Internal call
xternal call
Hi-def call
SMS
Ringer off/silent

11
Getting to know your phone
11
Redial/Vol/Scroll Up/Pause
In standby, press and release to access the redial
list, page 30-31.
During a call, press to increase the earpiece
volume, page 28.
In a menu, press to scroll through options,
page 12.
Soft Key 1
In standby, press to access
the menu, page 12.
During a call, press to use Secrecy, page 29.
In a menu, press to select the option displayed
above the button.
Left
To position cursor during navigation.
Calls list /Scroll Down
In standby, press menu to access the
Calls list, page 41.
During a call, press to decrease the earpiece
volume, page 27. In a menu, press to scroll
down through display options, page 12.
Talk
Press to make or receive a call, page 26.
R (Recall)
Allows you to switch to a caller waiting on hold.
Handset buttons
Right
To position cursor during navigation.
Soft Key 2
In standby mode or during a call, press
to access the phonebook, page 34.
In a menu, press to select back
and return to the previous screen.
End/Power
Press and hold to switch the power
off or on, page 26.
Press to end a call.
Press and release to revert to idle.
nt
In standby, press to make an internal call
(if you have more than one handset registered
to the base), page 63.
During a call, press to start a transfer of the call
by making an internal call.
Handsfree
In standby, use to make a handsfree
call, page 27-28.
During a call, use to switch between handsfree
and the handset.
#/Keypad lock
In standby, press and hold to lock the keypad,
page 29-30.

Navigating the menus
Your BT Hub Phone 1020 handset has a menu system to
guide you through the handset and setting options. Refer to
the menu map on the next page for the available options.
When the handset is displaying the idle screen:
1. In standby press Menu to open the main menu.
2. Use and to scroll through the menu list.
3. When the menu item you want is displayed, press OK to
select and view the sub-menus available.
4. At any time, press Back to go up one level.
Press Back to go back one level in
a menu.
Keep pressing Back to return to
the idle screen at any time.
Or press and release the
button.
Getting to know your phone12
Soft Key 1 Soft Key 2
Option buttons

Getting to know your phone 13
Calls Lists
Received Calls
Dialled Calls
Delete Calls List Received Calls
Dialled Calls
Delete All
Names
Find entry Show Detail
dit ntry
Set Melody
Delete ntry
Add ntry Home
Work
Mobile
Delete all
Melody
xternal Calls
Internal Calls
Ring Volume
Handset settings
ar Volume
Handset Name (default BTphone)
Auto Talk On
Off
Beep Tones Key Beep
Low Battery
Out of Range
Software Handset update
Software version
Base settings
System PIN
Default Settings
Time Settings
Alarm On/Off
Date
Time
Registration
Register Handset
Select Base
De-register
BT Services
1571
Help desk
BT 118 500*
Withhold number
Display number
Menu map
* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

Making calls with BT Broadband Talk
14
Getting started with Broadband Talk
Just by following a few simple steps, you can start using
Broadband Talk.
Step 1: Order Broadband Talk
Visit www.bt.com/broadbandtalk to sign up to Broadband
Talk if you have not done so already.
Step 2: Check your equipment
All you need is a broadband connection, a BT Home Hub or
router and your Hub Phone.
Step 3: Activate
3.1 Check the green light on the hub or router is steady and the
dial tone on the handset is a higher pitch than a regular
phone line. If so, go to Step 4.
Benefits of Broadband Talk
• An extra line with no extra
line rental
• Includes vening and Weekend
(or Anytime) calls to UK landlines
• Great rates on international calls,
even to mobiles
• No PC required

Making calls with BT Broadband Talk 15
3.2 If the green light is not showing on the router or hub then
you will need to activate the service by registering your
details. Go to www.bt.com/bbt and log in using your
Broadband Talk phone number and password that you were
sent in your welcome email.
3.3 Click on the blue button labelled "configure hub/router" at
the bottom of the page.
3.4 Click the red configure button in the pop up window.
A message indicating 'Configuration successful' will appear.
Step 4: That's it – you're ready to pick up and dial.
For more detail, charges and terms and conditions please go
to www.bt.com/broadbandtalk
Making and receiving calls
Once you’ve got BT Broadband Talk set up, all calls made with
your BT Hub Phone will use BT Broadband Talk. You can also
have a phone plugged into the back of the hub which will
also use BT Broadband Talk.

Making calls with BT Broadband Talk16
There is an option within the Hub
manager to set incoming landline calls
(from your standard phone number)
to ring on your Hub Phone.
Go to http://bthomehub.home and
change your settings on the
telephones page.
The 1571 voicemail service is available
when ordering Broadband Talk.
Alternatively, you can set-up 1571 by
logging in to your account with your
Broadband talk number and password*
at www.bt.com/broadbandtalk/
youraccount and following the
on-screen instructions relating to the
Messaging options. The 1571
voicemail service may be withdrawn
if it is not used for a period of 90
consecutive days.
*Your Broadband Talk number and
password were sent to you in an
email from BT (and in the Account
Summary letter if you are a new
BT Broadband customer).
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Making and receiving calls with BT Broadband Talk

To see BT Broadband Talk call charges: visit
www.bt.com/broadbandtalk and go to the
‘what it costs’ section.
You can make outgoing calls using your standard phone line
number by dialling 5 and then the number you want to call.
After dialling 5 you must wait for a different dial tone to the
one you normally use with BT Broadband Talk before dialling
a number. Remember if you do this you won’t be taking
advantage of BT Broadband Talk rate.
How do know BT Broadband Talk is set up on my Hub?
The ‘Phone’ icon on the front of your hub will be lit up, a solid
green colour and you will hear a higher pitched dial tone than
normal dial tone. If the service is down or not activated, all calls
will be made using your landline number. You will not be able to
receive calls to your BT Broadband Talk number on the hub
handset until BT Broadband Talk is active on the hub. Go to
www.bt.com/bbv and follow the on screen instructions. You will
need your BT Broadband Talk number and password handy.
Making calls with BT Broadband Talk 17

Hi Def calls
Your BT Hub phone is designed with High Definition Sound
(Hi-dS™) capability.
If somebody using a BT Hub Phone (or other Hi-dS™ capable
device) calls someone else using a Hi-dS ™ capable device,
then the call will automatically set itself to the best call
quality using the Hi-dS™ call quality feature. Hi-dS™ works
automatically, so you don’t need to do anything to enjoy
high-quality sound.
You won’t get Hi Def sound from the phone plugged into the
back of the hub though as this is only available on devices
which carry the Hi-Def™ logo.
Multiple calls
No more hogging the phone… with BT Broadband Talk you
can make more than one phone call at the same time.
You can have 2 calls going on at the same time via the BT Hub
phone handsets and a third call using a phone plugged into
the socket in the back of the hub.
Making calls with BT Broadband Talk
18

If you also have a videophone or BT Soft Phone associated
with your BT Broadband Talk number you can also use them to
make simultaneous calls up to a total of 4 calls across all your
BT Broadband Talk phones.
In situations where there are already 2 calls in progress on
BT Hub phone handsets, a warning:
LINE IN USE is displayed
on any other additional BT Hub phone handsets you may
have around the house informing you that you cannot make
any more calls. There is also a special busy tone presented if
you press the button to make a call when it is not
possible.
When using multiple handsets you can make internal calls
between handsets or transfer a call between handsets. You
can only use this functionality if there isn't call in progress on
another handset.
Making calls with BT Broadband Talk 19

20
Call quality
Usual call quality using BT Broadband Talk should be better than
on a mobile phone, but it can be affected by general congestion
on the internet, or by heavy traffic on the broadband link into
your home (e.g. if someone in your home is playing games
online). We cannot, therefore, guarantee call quality.
Call transfers
If there is only a single call in progress on one Hub Phone that
call can be transferred to another Hub Phone.
It is not possible to transfer calls between Hub Phones and
the phone plugged into the back of the hub.
Your BT Broadband Talk bill
Broadband Talk can be added onto to your existing phone bill.
If you have your calls itemised any calls you make using BT
Broadband Talk will be listed in a separate section on your bill.
However, you won’t see any charges if you have the free
vening and Weekend package and only made Broadband
Talk calls to UK landlines between 6.00pm and 6.00am or at
weekends. Please note that you’ll be charged for calls to
excluded numbers (mobile,premium rate or international).
Making calls with BT Broadband Talk