BT HUB PHONE 1020 User manual

User guide
BT Hub Phone 1020
for use with BT Broadband Talk

Welcome…
to your BT Hub Phone 1020 for use with BT Broadband Talk
What is Broadband Talk?
Broadband Talk is like an additional phone line for the home. It has its own phone number, so is
perfect for giving to the kids, or keeping for work calls, to make sure your main landline is free
for other calls.
Broadband Talk comes included with BT Total Broadband, so there is no extra line rental to pay.
It comes with vening and Weekend (or Anytime) calls to UK landlines and great rates on
calls abroad.
Broadband Talk simply works by sending your calls over your internet connection rather than your
phone line. However, it uses a phone handset like this hub phone so you don't have to be at your PC.
It's just like a regular call.
To find out more about Broadband Talk visit www.bt.com/broadbandtalk
•Black and white graphic display with back light
•Keep track of incoming calls with the 50
number calls list
•150 ntry phonebook, with the facility to
store a home, work and mobile number for
each of your contacts
•20 Number redial list, for quick and
easy redialing
•10 Ringtones available
•Hi-Definition Sound

This user guide provides you with all the information you need
to get the most from your phone.
This phone has been designed to work with BT Total Broadband
and BT Broadband Talk. Before you make your first call you will
need to set up your phone. This doesn’t take long and is easy to do.
Just follow the simple instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Hub Phone
1020 please refer to the detailed instructions within this booklet
(including the Help section at the end). If you still cannot find an
answer to your problem we have a comprehensive Help section
with a list of the most frequently asked questions at
www.bt.com/broadbandtalk/support.
If you are still experiencing difficulties please call our
Technical Helpdesk on 0800 111 4567.
This user guide is relevant for a particular version of software.
Hub Phones are upgradeable so that you can always have the
latest features and functions. To find out if you have the latest
version of software and how to download it you can go to the
support and advice section on www.bt.com
Got everything?
•BT Hub Phone 1020 handset
•BT Hub Phone 1020 charger
•2 x rechargeable batteries
•Mains power adaptor
•You need to be a BT Total
Broadband customer
•You need to have a
BT Broadband Talk account.
You will need your
Broadband Talk number and
password which can be
found in your Account
Summary letter or in the
email sent to you from BT
•You need a BT Home Hub
MPORTANT
Need to activate your Broadband Talk
account? You will need your
Broadband Talk number and password
which can be found in your Account
Summary Letter or in the email sent to
you from BT. Once you have this visit
bt.com/bbt, enter your Broadband
Talk number and password and follow
the instructions until you receive a
‘Configuration Successful’ message.

n this guide
Getting started
Location ............................7
Setting up the handset . . . . . . . . . . . . . . . .7
Standbydisplay ......................10
Handset display icons . . . . . . . . . . . . . . . . .10
Getting to know your phone
Handsetbuttons......................11
Navigating the menus . . . . . . . . . . . . . . . . .12
Menumap ..........................13
Making calls with BT Broadband Talk
Getting started with Broadband Talk . . . . .14
Making and receiving calls . . . . . . . . . . . . .15
HiDefcalls ..........................18
Multiplecalls ........................18
Callquality ..........................20
Calltransfers.........................20
Your BT Broadband Talk bill . . . . . . . . . . . . .20
Making and receiving multiple calls . . . . . .21
Frequently asked questions . . . . . . . . . . . . .23
Using the phone
Switching the handset power on/off . . . . .26
Make an external call . . . . . . . . . . . . . . . . . .26
Preparatory dialling . . . . . . . . . . . . . . . . . . .26
ndacall ...........................26
Receivingcalls .......................27
Calltimer............................27
Handsfreecalling .....................27
arpiecevolume......................28
Silence the handset ringer . . . . . . . . . . . . . .28
Secrecy .............................29
Keypadlock .........................29
Redial ..............................30
Redialanumber ......................31
Delete a redial number . . . . . . . . . . . . . . . .32
Delete the redial list . . . . . . . . . . . . . . . . . . .32
Save a redial list number to
thephonebook.......................33
4

Phonebook
Store a phonebook entry . . . . . . . . . . . . . . .34
Charactermap .......................35
Dial a phonebook entry . . . . . . . . . . . . . . . .36
dit a phonebook entry . . . . . . . . . . . . . . . .38
Store a phonebook entry
with an assigned ring . . . . . . . . . . . . . . . . . .39
Delete a phonebook entry . . . . . . . . . . . . . .39
Delete all phonebook entries . . . . . . . . . . .40
Caller Display and the calls list
View/dial numbers in the calls list . . . . . . .41
Save a calls list entry to
thephonebook.......................43
Delete a calls list entry . . . . . . . . . . . . . . . . .43
Delete all calls list entries . . . . . . . . . . . . . .44
CallWaiting..........................45
Speak to a second caller . . . . . . . . . . . . . . .45
BT Calling Features
1571 ...............................46
BTHelpdesk .........................46
BT118500 .........................46
Withholdnumber .....................46
Displaynumber ......................46
Todialafeature ......................46
Handset settings
Adjust the earpiece volume . . . . . . . . . . . . .47
Namingahandset ....................48
Auto-talk ...........................49
Beeptones ..........................50
To switch key beeps On/Off . . . . . . . . . . . . .50
To switch low battery beeps On/Off . . . . . .51
To switch out of range beeps On/Off . . . . .52
To change the call ringer volume . . . . . . . .53
To change the ringtone . . . . . . . . . . . . . . . .54
In this guide 5

n this guide
Hub base settings
Reset your BT Hub Phone 1020
to the default settings . . . . . . . . . . . . . . . . .55
To change the System PIN code . . . . . . . . .55
Time settings
Settingthetime ......................57
Tosetanalarm .......................58
To cancel an alarm setting . . . . . . . . . . . . . .59
To silence the alarm . . . . . . . . . . . . . . . . . . .60
Using additional handsets
Registering a Hub phone to
your BT Home Hub manually . . . . . . . . . . .61
Making internal calls . . . . . . . . . . . . . . . . . .63
Receiving internal calls . . . . . . . . . . . . . . . .63
Transferring calls . . . . . . . . . . . . . . . . . . . . .64
De-register a handset . . . . . . . . . . . . . . . . .64
Software upgrades
Automatic software upgrade . . . . . . . . . . . .66
Manual software upgrade . . . . . . . . . . . . . .67
Rescuemode ........................68
Help ...............................69
General information
Safety ..............................73
General .............................73
Cleaning ............................74
nvironmental .......................74
Product disposal instructions . . . . . . . . . . .74
Guarantee...........................75
If you have to return your
BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .75
Technical information . . . . . . . . . . . . . . . . .76
R&TT ..............................76
Declaration of Conformance . . . . . . . . . . . .76
6

7
Location
You need to place your BT Hub Phone in the charger cradle
and then place both handset and charger cradle in the BT
Home Hub to set it up. When you are doing this you don't
need to use the power supply provided as the handset and
charger cradle take their power from the hub. After this you
can place the handset and charger cradle anywhere in the
house where there is mains power and you can then use the
power supply provided.
You will need to place your handset and charger into the hub
from time to time to receive updates and new services to your
phone as your BT Hub Phone 1020 is fully upgradeable.
Setting up the handset
1. Remove the grey cover from
the front of the BT Hub.
If it does not come off easily,
carefully apply a little
more force.
Getting started
7
WARN NG
Do not place your BT Hub Phone 1020
in the bathroom or other humid areas.
Handset range
The BT Hub Phone 1020 has a range
of 300 metres when there is a clear
line of sight between the hub and the
handset. When there is no clear line of
sight between the hub and the
handset, the range could be reduced
to 50 metres. Thick stone walls can
severely affect the range.
Signal strength
The icon on your handset indicates
when you are in range.
When it flashes, you are out of range.
When you move out of range of the
base, you will hear the out of range
tone. This tone is repeated until you
move back into range.

Getting started8
2. Attach the cradle to the
BT Home Hub.
3. Slide open the battery
compartment on the back
of your BT Hub Phone
handset. Insert the 2 x AAA
rechargeable batteries
supplied. Slide back the
cover to close.
4. Place the BT Hub Phone 1020
into the cradle on the BT
Home Hub. You should hear a
beep when the handset has
been placed correctly. Charge
your handset for at least 24
hours on first charge before
using the phone.
MPORTANT
The hub must be plugged into the
mains power socket at all times.
MPORTANT
You can leave your handset in the
charging cradle attached to the BT
Home Hub if you wish or you can locate
your handset anywhere in your home,
using the mains power adapter and
charging cradle to keep the handset
charged. Occasionally you will need to
connect the handset to the charger
connected to the BT Home Hub to
receive new upgrades. You will be asked
to do this when there is new software.
Battery symbols
Battery charged
Battery half charged
Battery low
Battery empty

5. On the handset:
Screen prompts on the handset will help guide you through
the registration process – it’s easy!
•
EGISTE TO HUB will appear on screen. Press OK.
P ESS AND HOLD HUB BUTTON will then appear on screen.
Press and hold the wireless association button on the back or
side of the Hub for 3 seconds (the phone light on the Hub will
then flash), then you can release the button.
•Press OK and place the handset in the charger connected to
the Hub. Once the handset and charger cradle are in the Hub,
EGISTE ING , PLEASE WAIT appears on screen.
DO NOT REMOVE THE HANDSET UNT L YOU GET A
CONF RMAT ON MESSAGE.
If registered successfully you should see:
HANDSET EGISTE ED .
If unsuccessful then
EGIST ATION FAILED will appear and
you will have to try the process again. You will be returned to
the please register screen.
If this fails, then please see the manual registration process
on page 61.
Getting started 9
Battery performance
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time.
ventually they will need to be
replaced. Please ensure you use the
same mAh rating for battery
replacement to the batteries that
were provided when you received
the handset.
Talk/Standby time
In ideal conditions, the handset
batteries should give about 7 hours
talk time or 100 hours standby.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

Getting started10
Standby display Clock
Shortcut to menu Shortcut to phonebook
Range iconBattery status icon
Handset name
and number
Clock
The clock on the front screen will
disappear if any missed calls or the
keypad lock are displayed.
The handset number is related to the
number of handsets you have
registered to the Hub. You can have up
to five handsets registered to the Hub.
Missed call
Keypad lock
Alarm
Range indicator (not variable)
Battery (4 states of charge)
Line in use
Handset display icons
Internal call
xternal call
Hi-def call
SMS
Ringer off/silent