BT I-Plate User manual

Ofces worldwide
The services described in this publication are subject to availability and may be
modied from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2008
Registered Ofce: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Item code 044025 / V2.0
Designed by The Art & Design Partnership Ltd
Available in alternative formats including braille, large
print, audio or text CD. Please call 0800 800 150.
BT Total Broadband
BT I-Plate
Set-up guide
Common questions
How does I-Plate work?
Extension wiring around your home can pick up interference, affecting
your broadband service. The I-Plate lters out this interference to help
improve your connection speed* – giving you a faster, more reliable
broadband service.
Will I notice a faster internet connection after I t my I-Plate?
This depends on how much interference you had on your broadband
line. Some small improvements may not be noticeable in day-to-day
internet use. For more information on broadband speed, please go to
www.bt.com/help/broadbandspeed
How can I check my broadband speed?
Go to our online tester at www.speedtester.bt.com. This tester will
show you your connection speed* (i.e. DSL connection rate) and
throughput* (i.e. IP throughput). Make a note of these readings.
After tting your I-Plate, you may need to allow up to 48 hours for
any broadband speed improvements to show. Please note: you can
run this tester only once every three hours.
Do I still need ADSL lters after I’ve tted my I-Plate?
Yes, you still need ADSL lters connected to every phone socket that
you use in your home, including those used by phones, faxes and
digital TV boxes such as SKY®.
My broadband router is connected to an extension socket.
Do I need to move it to the main socket tted with my I-Plate?
No, you can leave your broadband router connected to the
extension socket.
Will my I-Plate interrupt my telephone service?
Your telephone and broadband services will stop working while
you t your I-Plate. These will automatically start working again
once it’s tted.
I’ve tted my I-Plate and my phone service isn’t working.
What can I do?
Check that your phone is plugged into your phone socket.
Try removing the I-Plate and retting the lower half of the socket.
This may show you if the I-Plate is causing the problem.
Try removing the lower half of the socket and plugging your phone
directly into the test socket (this is on the right hand side, behind the
faceplate). If the line isn’t working to the test socket, there may be a
problem with your line. Call your telephone service provider to report
a fault. If your provider’s BT, call us on 0800 800 151.
I’ve tted my I-Plate and my broadband service isn’t working.
What can I do?
Try turning off your broadband router and computer then turn them on
again, wait for the router to connect to broadband and check it again.
For more help and support, should you need it, please go to
www.bt.com/broadband/help or call us on 0800 111 4567.
* A note about your broadband speed
There are two measures of broadband speed: the connection speed and the
throughput speed. The connection speed is how fast your modem or router
connects to the local telephone exchange, and is the maximum speed your line
can support. The throughput speed is how fast the internet works over this
connection. The throughput speed can vary and depends on several factors,
such as how busy the internet is, the time of day, and how many devices you
have connected to your broadband connection.
Job No. 8985
Client BT
Project BT I-Plate Set-up Guide
Revision 05-DR
Modied 08/10/08
Created 29/08/08

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Find your main telephone
socket. It’s probably in your
hall or living room, and will
have a horizontal ‘join’ line
across the front.
Unscrew the lower half of your main socket and
gently slide it forward. Take care not to disconnect
any of the wires.
Slide the I-Plate into place, guiding the wiring through
the slot at the bottom of the I-Plate.
Replace the lower half of the socket, placing it over the
I-Plate, and secure it using the longer screws supplied.
Congratulations! You’ve successfully tted your I-Plate.
Please register it at www.bt.com/setup/iplate
You can recheck your broadband speed at
www.speedtester.bt.com. You may need to allow up
to 48 hours for any broadband speed improvements
to show. Please note: you can run this tester only once
every three hours.
Note: your telephone and broadband services will stop
working while you t your I-Plate. These will automatically
start working again once it’s tted.
Follow these simple steps to t your BT I-Plate. If you need some help, see common questions on the back of this guide.
Main telephone socket
Incompatible sockets
ADSL v1.0
1Before you start, we suggest you check your current
broadband speed so you can compare it with your
increased speed after tting your I-Plate. Just go to
www.speedtester.bt.com and make a note of the test
results. Please note: you can run this tester only once
every three hours.
Note: if the socket looks like one of the images below, it isn’t
compatible and can’t be tted with the I-Plate.