BT Business Total Broadband User manual

BT Total Broadband
Set-up Guide
Part one
Brin
g
in
g
it all to
g
ether
Project7 7/3/06 11:28 PM Page 1

3. Enter your details here:
(You’ll need these later)
1 Before you start
BT Yahoo! Mail
Address:
Password:
BT Broadband Talk
Phone number:
Password:
These details were sent to you by email,
if you ordered BT Broadband Talk.
These details were sent to you
by email or letter.
4. Wireless internet: if you’re planning to set up a wireless
connection, your computer needs to have built-in wireless
or a wireless adapter installed and turned on before you
continue – in both cases, if you need some help, follow
the wireless product manufacturer’s instructions.
If you aren’t sure whether you want to use wireless or
would rather leave setting it up until later, please go to
the next step.
1 BT Home Hub
1 Power cable
1 Broadband cable (grey ends)
1 Ethernet cable (yellow ends)
2 Microfilters1 Converter (green end)
1 USB cable (blue ends)
//
Please note: you may not need to use all the above cables when
setting up BT Total Broadband.
TROUBLESHOOTING
Something missing or damaged?
Call us on 0800 328 1605.
Where can I get help with my
computer’s wireless?
Please see your computer or wireless
adapter manual.
What type of wireless adapter do I need?
A USB or PCI wireless adapter for a PC,
USB or PCMCIA card for a laptop. The
wireless adapter should be ‘Wi-Fi,’
802.11b or 802.11g compatible. These
are available at www.bt.com/shop and
most computer shops. If you’re using a
laptop purchased within the last year or
two, this may have wireless built in.
Check the manufacturer’s information
before purchasing a wireless adapter.
CAUTION
Positioning your BT Home Hub
If you’re going to connect your Hub using
cables, position it close to your computer,
a phone socket and a power socket.
If you’re using wireless, for the best signal,
position the Hub centrally in your home
close to a phone socket and a power socket
that isn’t near to a microwave oven, fridge
or metallic surface (e.g. mirror).
TIPS
More about BT Broadband Talk
For more about BT Broadband Talk, please
see your User Guide page 32.
Why choose wireless?
A wireless connection to your BT Home
Hub gives you the freedom of broadband
access almost anywhere in your home.
No trailing cables or extra phone sockets
are required. Note: wireless range varies,
depending on your home environment.
If your computer is permanently
located within easy reach of the Hub,
we recommend that you use a wired
connection.
1. Before you start, please check that you’ve received an email
or voice message from us confirming that your broadband
service has been activated.
2. Check that your BT Home Hub box contains:
Project7 7/3/06 11:28 PM Page 2

2 Plug in microfilters
ADSL
MODEM
2. At each phone socket that
you’re using:
•unplug the device from
the socket
•plug a microfilter into
the socket
•plug the device you just
unplugged into the
microfilter’s phone socket
CAUTION
Unused sockets
Unused sockets will not need a microfilter,
unless you’re planning to connect your Hub
to a previously unused socket.
If you have an existing dial-up
or broadband service…
Disconnect any external modem (or router)
from your computer and phone line before
setting up BT Total Broadband.
If you’re using an extension lead
or socket doubler…
Please see User Guide page 9
for more information.
TIPS
Need more microfilters?
You can order additional BT Microfilters
at www.bt.com/shop, or by calling us on
0800 800 150.
You can continue to install and use BT Total
Broadband, but you must unplug any device
without a microfilter from its phone socket.
Only plug in the device once you have a
microfilter for it.
Phone service via your microfilter
phone sockets
Please note that any phone you plug in to a
microfilter’s phone socket will use the
standard PSTN network to make phone calls,
not the BT Broadband Talk service.
1. For your broadband to work correctly, you need a microfilter
plugged into each phone socket that you use in your home,
including sockets used by the following devices:
telephones
extension bells alarm systems
answering machines
fax machines
digital TV boxes
(e.g. Freeview, Sky)
Project7 7/3/06 11:28 PM Page 4

3 Connect Hub to phone line
1. Lay your BT Home Hub
face down on a soft surface
and open the back.
5. Close the back of the Hub,
stand it up and raise the
aerial on the back.
2. Plug the broadband
cable (grey ends) into:
•the Hub’s broadband socket
•
the microfilter that’s
connected to the nearby
phone socket.
4. Please do not connect your computer to the Hub yet.
We’ll tell you when and how to connect later.
TROUBLESHOOTING
What do I do if my Hub’s
Broadband light is off?
Please see ‘Troubleshooting’ on the other
side of this sheet.
3. Plug the power cable into:
•the Hub’s 9V DC socket
•
a nearby power supply
and switch on power
at the socket.
CAUTION
Do not switch off your Hub while
it’s updating.
Once you’ve connected your Hub to your
phone line, we’re able to automatically
update it for you. Software updates enhance
your BT Home Hub’s performance and will
be automatically installed when available.
An updating session takes about ten
minutes – please do not switch off your
Hub during an update.
What happens during an update.
All five lights will flash slowly in unison.
After a couple of minutes, your Hub will
restart itself and all lights will turn off. As the
Hub restarts, all five lights will flash in unison
again but this time more quickly. When the
update is complete, the Broadband and
Internet lights will be steady green – it’s now
safe to turn off your Hub, if you need to.
6. All Hub lights will be off.
After two minutes, check
that your Broadband light
is on or flashing.
Phone Wireless Broadband Internet
Data
Project7 7/3/06 11:28 PM Page 6

4 Take a break
CAUTION
Don’t turn off power to your Hub.
Turning off the power will stop
us testing your line.
You can still use your phone and computer
during this time. Your Hub lights may flash
between periods of steady green.
1. Please leave everything for about an hour before continuing
to set up your BT Total Broadband service. We need this
time to establish the fastest, most reliable broadband speed
(currently up to 8Mb) we can offer on your line.
2. After about an hour, check that your Hub’s Broadband
light is steady green, then continue to the next step.
TROUBLESHOOTING
My Broadband light isn’t steady green
after an hour. What do I do?
Every line is different, so it’s impossible to
say exactly how long this will take. For
most lines, it takes about an hour.
If, after an hour, your Broadband light still
flashes occasionally between periods of
steady green, please leave it a little longer.
In rare cases, it can take up to 24 hours.
If your Hub’s Broadband light is constantly
flashing, please see ‘Troubleshooting’
on the other side of this sheet.
Project7 7/3/06 11:28 PM Page 8

5 Insert CD
BTBroadband
CD
1. Check that your Hub’s
Broadband light is steady
green, and the Internet light
is steady green or flashing.
2. Insert your BT Total
Broadband CD to connect
your computer to the Hub
and continue set-up.
Note: this won’t affect your
email settings or browser
favourites.
Enjoy your
BT Total Broadband
service.
Phone Wireless Broadband Internet
Data
TROUBLESHOOTING
What do I do if my Hub’s internet
light is off?
Please see ‘Troubleshooting’ on the other
side of this sheet.
What do I do if my CD doesn’t
start automatically?
PC users: wait 30 seconds, then click on
‘My Computer’ in the Windows Start menu,
then click the CD icon. In the list of files,
double-click ‘setup.’ Mac OS users: double-
click the ‘BT Home Hub’ desktop icon.
If your CD still doesn’t work, try using
another CD to check if your CD drive is
working. If your CD drive works okay but
the BT Total Broadband still doesn’t run,
please call the
technical helpdesk on
0845 600 7030 (calls charged at up to 4p
a minute on the BT network. Mobiles and
other network charges may vary).
BT Yahoo!
Broadband
3. Once you’ve finished setting up your BT Total Broadband
service, and you’re ready to go online, simply double-click
the BT Yahoo! Broadband icon (shown below) on your desktop.
Project7 7/3/06 11:28 PM Page 9

No lights on the Hub?
If you’ve just plugged the Hub into the mains
power socket, please wait a couple of minutes,
after which your Wireless light should come on.
If, after a few minutes, there are no lights on the Hub:
1. switch off and unplug the Hub at the mains power socket
2. open the cable cover at the back of the Hub and check that the power cable is pushed into the power
socket correctly. Important: make sure you’re using the power cable supplied with your BT Home Hub
3. check that your mains power socket is working – try plugging something else in to check this
4. plug the Hub power cable back into the mains socket, turn it on and wait a couple of minutes for the
Wireless light to come on
5. if there are still no lights on the Hub, try resetting the Hub to its factory settings by following the
instructions in your User Guide page 21
Once you’ve completed these steps, if there are still no lights on the Hub after a couple of minutes,
please call our BT Total Broadband technical helpdesk on 0845 600 7030.*
THE INFORMATION BELOW SUMMARISES THE DIAGNOSTIC STEPS FOLLOWED BY OUR
HELPDESK, AND MAY HELP YOU SOLVE YOUR PROBLEM WITHOUT NEEDING TO CALL US.
Broadband light on the Hub is flashing?
Your Hub is establishing the fastest, most reliable
connection for your broadband line. If the
Broadband light flashes occasionally between
periods of steady green, please leave it a little
longer until the Broadband light turns steady
green. This can take up to 24 hours.
If your Broadband light is constantly flashing:
1. turn off the Hub
2. wait one minute then turn it on again
3. wait for a few minutes until the Broadband light comes on. If it continues to constantly flash, follow
the ‘Broadband light on the Hub is off?’ steps to check for any problems with your microfilters or
telephone wiring
Troubleshooting
Broadband light on the Hub is off?
1. Open the cable cover at the back of the Hub
and check that the broadband cable is pushed
into the ‘Broadband’ socket correctly.
2. Check that the other end of the broadband
cable is pushed into the ADSL socket on the
microfilter correctly, and that the microfilter is correctly plugged into your phone socket.
3. Plug a telephone into the ‘Phone’ socket on the microfilter and listen for a dial tone.
For information on extension leads, extension sockets and socket doublers, please see
User Guide page 9.
Phone Wireless Broadband Internet
Data
Phone Wireless Broadband Internet Data
Internet light on the Hub is off?
1. Turn off the Hub.
2. Wait one minute then turn on again.
3. Wait for a couple of minutes until the
Broadband light is on.
4. Wait a couple of minutes for the Internet light to show a steady green or flash.
If the Internet light still isn't on, please call us on 0845 600 7030.*
Phone Wireless Broadband Internet Data
All lights are flashing?
IMPORTANT – DO NOT TURN OFF HUB POWER WHEN ALL LIGHTS ARE FLASHING.
Your Hub software is being upgraded remotely. All lights will flash for several minutes and then go out
and then reset to the appropriate status shown in Step 5. This can take up to ten minutes.
There’s no dial tone:
1. try swapping the microfilter or temporarily
plugging your phone directly into the
telephone socket – if there’s a dial tone
this indicates a faulty microfilter.
2. if you’re using an extension socket or
extension lead, plug the microfilter directly
into the main phone socket and listen again
• I
f there’s now a dial tone at the main
socket, but not at the extension: the
extension lead, wiring or socket is faulty.
Please call us on 0800 800 151 or contact
a qualified engineer for assistance.
• If there’s no dial tone at the main socket:
there’s a problem with your telephone line.
Please call us on 0800 800 151.
There is a dial tone:
1. and you’re using an extension lead or extension
socket, plug the microfilter and Hub directly into
the main phone socket.
2. unplug any other telephone devices (such as
telephones, fax machines, digital TV boxes, etc.)
in your home, leaving only the Hub and its microfilter
• If the Broadband light is now steady green:
either your home’s wiring or a microfilter may be
faulty. Reconnect each microfilter and telephone
device in turn, checking the Broadband light, to find
out if one is faulty. Also make sure that every
telephone device that’s plugged in uses a microfilter.
• If the Broadband light is still off: and today is
your activation day, please wait until after 8pm.
If you still have no Broadband light after 8pm,
please call our BT Total Broadband technical
helpdesk on 0845 600 7030*.
*Calls charged at up to 4p a minute on the BT network. Mobiles and other network charges may vary.
Phone Wireless Broadband Internet
Data
Project7 7/3/06 11:28 PM Page 10

Hold tight! Your super-fast broadband is here!
Project7 7/3/06 11:28 PM Page 12