BT Voyager 2500V User manual
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Up and Running
Your complete guide
to getting started with
BT Total Broadband
and BT Broadband Talk
Please keep a note of your BT Total Broadband and Talk details.
When signing in at http://bt.yahoo.com, please make sure you add
‘@btinternet.com’ after your username.
Email address
(username): @btinternet.com
Password:
You’ll need these when installing your BT Total Broadband service.
Broadband Talk
phone number:
Broadband Talk
account password:
You can find this information in your welcome emails/letter.
Offices worldwide
The telecommunications services described in this publication are subject to availability
and may be modified from time to time. Services and equipment are provided subject
to British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
All information is correct at time of going to print (October 2005)
but may be modified from time to time.
© British Telecommunications plc 2005
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Designed by Crayon Direct Advertising.
PHME 48969
Item code 025041
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Welcome
to BT Total Broadband
Thank you for choosing BT Total Broadband as your high-speed
internet service.
After setting up your broadband connection using the installation
CD-ROM, please follow the simple steps in this guide to learn more
about your service. This guide helps you set up your service to make
your broadband experience more enjoyable and secure.
Problem with the CD?
If the CD-ROM doesn’t start automatically, please go to page 24
for help.
In this guide:
Welcome to BT Total Broadband
Your BT Voyager 2500V – overview 4
Getting started – simple steps:
Learn about your desktop icons 7
Launch your browser 8
Learn about your security features 9
Learn about your email service 11
Set up sub accounts 13
Learn about your BT Broadband Talk
telephone service 13
Set up BT Softphone 16
Learn about BT Openzone 17
More about your BT Voyager 2500V:
Lights, settings, additional devices,
wireless and gaming 18
Frequently asked questions 24
Safety instructions 28
Glossary 30
Help and support 35
Where to go for more information
If you need more help or information
about BT Total Broadband, please go
to our easy-to-use online help at
www.bt.yahoo.com/help
If you have any comments
or suggestions, please email us at
editorial@btyahooguide.com
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5
Your BT Voyager 2500V
– overview
Your BT Voyager 2500V – overview
For a trouble-free installation please
ensure that you run our installation
CD-ROM before you connect any
of the BT Voyager 2500V cables to
your computer. And then follow the
steps in this guide to make
the most of your new service.
Your BT Voyager 2500V is a broadband router. It can be used to
connect your desktop computer, laptop computer and games console
to your broadband line.
It has four Ethernet connections, one USB connection and a built in
wireless connection. When you are installing the router for the first
time you will need to connect your computer to the router using
a ‘wired’ connection’, using either the Ethernet or USB cable supplied.
Once your broadband connection is working you can use the CD
again to connect wirelessly.
Your BT Voyager 2500V also includes access to Broadband Talk, which
allows you to make and receive calls over your broadband connection.
All you need is a telephone plugged into your BT Voyager 2500V
to use the Broadband Talk service.
Tip: Use a digital cordless telephone for your Broadband Talk
calls for greater flexibility around the house.
Typical home installation using
the BT Voyager 2500V
Please run the CD-ROM for installation instructions
and before connecting any cables to your computer.
* A sheet of stickers is included in your Welcome Pack
to help your household identify your Broadband Talk
telephone/s in the future.
For more information about
• your BT Broadband Talk telephone service, please go to page 13
• connecting a second computer or games console,
please go to page 19
6
Getting started –
simple steps
Getting started – simple steps
Make sure your activation date has passed. You will have received
an email/letter confirming your activation date. Your line may be
activated at any time up to 8.00pm on this day.
If you have Windows 98 SE, you may need your computer’s operating
system disk during installation – so please have this handy.
You will be prompted if it’s needed.
Please do not connect any of the BT Voyager 2500V cables until
prompted by the installation CD-ROM.
Turn your computer on and insert your BT Total Broadband
CD-ROM into the CD drive and follow the simple
on-screen instructions.
Even if you’re experienced on the internet, please make sure you
read your “Broadband Life” magazine, and go through the following
steps so you don’t miss out on any important aspects
of your service.
Step 1 Learn about your desktop icons
Once you’ve completed the installation using your CD-ROM,
you’ll find the following icons on your desktop. Simply double-click
on an icon to access its service.
BT Yahoo! Broadband launcher
Use this icon to connect to the internet and go to your
BT Yahoo! Homepage.
For more details, please go to page 8.
BT Broadband Desktop Help
Use this icon to launch your BT Broadband Desktop
Help tool to diagnose and fix most common problems.
PC users only.
For more details, please go to page 35.
Set-up BT Broadband Talk
You will use this icon to manually activate your Broadband
Talk service if a problem occurred during installation. You
may also use this to reactivate BT Broadband Talk if you
change your router in the future.
For more details, please go to page 13.
BT Communicator with Yahoo! Messenger
With instant messaging, you can see when friends are
online and exchange messages with them in real time. BT
Communicator also offers another way of making telephone
calls over your internet connection (PC users only).
For more details, please go to page 16.
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Getting started – simple steps
Step 2 Launch your browser and sign in
Simply double-click the BT Yahoo! Broadband icon on your computer’s
desktop to launch your web browser.
Your web browser will take you to a sign in screen. The sign in screen
makes it easy for each member of your family to connect directly with
their own personalised BT Yahoo! Homepage. Enter your password
(after selecting your personal icon, if you’re using the BT Yahoo!
Browser). Please note that your password is case-sensitive – please
make sure you type it accurately. For faster sign in in the future, tick
the ‘Save My Password’ box.
Your BT Yahoo! Browser (PC users only)
You have all your services and a range of customisable tools at your
fingertips with your BT Yahoo! Browser, making signing in and surfing
the web easy.
You can find more information about your BT Yahoo! Browser online at
www.btyahooguide.com/browser
For an online tutorial, please go to www.btyahooteam.com/browser
Internet Explorer
You can use Internet Explorer, rather than the BT Yahoo! Browser,
if you wish. If you choose this option, we have incorporated many
BT Yahoo! Browser tools in a BT Yahoo! Companion Toolbar and
BT Yahoo! Sidebar within Internet Explorer.
Customise your:
• BT Yahoo! Companion Toolbar using the ‘Toolbar Settings’ button
• BT Yahoo! Sidebar by clicking on the ‘customise’ window in
the sidebar
Step 3 Learn about and activate your
security features
Your BT Total Broadband service offers a number of security
features to help protect you on the internet.
PC antivirus and firewall*
BT Total Broadband includes PC anti-virus and firewall protection
at no extra charge for BT Total Broadband Option 2 and above
customers. PC anti-virus and firewall protection is available
to BT Total Broadband Option 1 customers at additional charge.
Please visit our PC Security site to download and install your
PC anti-virus and firewall protection.
Click on the shield icon in your BT Yahoo! Browser Toolbar,
or go to www.bt.yahoo.com/getprotected and follow
the simple instructions.
These features have already been activated for you:
Email virus checking
All emails that you send and receive through your BT Yahoo! Mail
primary and sub accounts, using webmail or an email program
such as Outlook Express, are automatically checked for viruses.
You don’t need to do anything to benefit from this
added protection.
Spam and junk email filters
Our SpamGuard Plus automatically filters any email recognised
as spam (junk email) into a ‘bulk folder’. Spam can sometimes be
difficult to recognise, so please make sure you regularly check your
Bulk Mail Folder for any genuine emails.
If a spam email does get past our filters, you can mark it as ‘Spam’
to help train our filters and stop this type of email appearing again.
The bulk folder only appears if you have received a spam email.
For more detail, please go to http://bt.antispam.yahoo.com
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*Apple Mac not supported.
10
Getting started – simple steps
Network Address Translation (NAT)
NAT is a system that is built into the BT Voyager 2500V which protects
your computer from intrusion by hackers.
You can also choose to set up these additional
security features:
Prevent pop-ups
BT Yahoo! Pop-up Blocker is part of your BT Yahoo! Browser and
reduces annoying pop-up adverts. Your Pop-up Blocker is automatically
turned on for you when you start using the service. There is a button to
turn it on and off in the Toolbar at the top of your BT Yahoo! Browser
and in the BT Yahoo! Companion toolbar.
For more detail, please go to www.btyahooguide.com/blocker
BT Yahoo! Anti-Spy
Spyware and adware can be used to collect your personal details and
surfing habits. Dishonest recipients could then misuse this information.
Spyware and adware are often installed without you knowing about
it – usually when you have downloaded a program from the internet,
clicked on a pop-up or pop-under window, or installed software for
music or video file-sharing.
Both spyware and adware can also slow down your computer.
You can use BT Yahoo! Anti-Spy to scan your computer for spyware and
adware as often as you want, then choose whether to keep or remove
any identified items.
For more detail, please go to http://bt.yahoo.com/anti-spy
(You’ll need to log in first using your BT Yahoo! email address and password.)
Parental Controls
BT Yahoo! Parental Controls are peace-of-mind online security controls
that allow you to choose what types of web content are appropriate for
your children, and even keep tabs on what they’re doing online.
You can use the default settings, or customise them to suit each child.
With Parental Controls, you get:
• a simple way to manage your settings from any
internet-connected computer
• your choice of four customisable levels of internet access
• a web filter to help block inappropriate content
• the ability to pick specific sites to block or allow, or you can
rely on the pre-set filtering levels
• the ability to help choose who communicates with your
child online
• an online timer to limit your child’s time online
• activity reports so you know which web sites your children
have visited
Please note: When setting up a new sub account, you’ll be
asked whether you would like to turn on Parental Controls for
the new account.
More than one computer?
If you have more than one computer and want parental controls
on all of them, you’ll need to set up Parental Controls on
each computer.
For more details, please go to http://bt.ypc.yahoo.com
For more information on setting up sub accounts see page 13.
Step 4 Learn about your email service
Your email service is BT Yahoo! Mail. When you ordered your
BT Total Broadband service, you chose an email address and password
so you can send and receive email using BT Yahoo! Mail.
There are two main ways you can access your email.
You can access your email on the web or by using an email program
such as Microsoft Outlook Express.
Webmail is handy when you’re on someone else’s internet-connected
computer (e.g. when on holiday and in an internet café).
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Getting started – simple steps
How to use webmail
Go to the BT Yahoo! Mail Homepage or go to
bt.yahoo.com/mail
To compose and send email – click on ‘Compose’, type your
recipient’s address, your message’s subject and then your
message and click ‘Send’.
To attach a file to your email – keep the email you want to
attach a file to open and click on ‘Attach Files’. Then find the
file you want to attach.
To open and read an email – simply click on the subject line
of the email you want to read.
With your BT Yahoo! Mail service you get:
• five separate email addresses with BT Total Broadband Option 1
and 2, or eleven email addresses with BT Total Broadband Option 3
(one Primary Address with an email address based on the
yourname@btinternet.com format, and secondary addresses
for yourself or your family)
• email access from any online computer wherever you are – at home,
in the office or even on holiday
• the benefit of using email programs, such as Microsoft Outlook
Express, which use POP3/SMTP mail servers and/or webmail
• interactive Address Book, Calendar and Notepad
• extra protection with SpamGuard Plus to help stop junk email (spam)
• automatic virus cleaning
• 2GB email storage (room for over 10,000 average-sized emails
and attachments)
• the ability to send large files and attachments – up to 20MB
• optional extras, including text message alerts
For more information about BT Yahoo! Mail, including tutorials
and information on setting up other email applications, go to
www.btyahoo.com/help
For help and support turn to page 35.
Step 5 Set up sub accounts (additional email addresses)
You can create up to four sub accounts on BT Total Broadband
Option 1 and 2 or up to ten sub accounts on BT Total Broadband
Option 3 and above.
Each sub account has its own:
• email address
• personal sign in icon
• customisable BT Yahoo! Homepage
• instant messaging profile
How to create a new sub account
• sign in to bt.yahoo.com using your primary username
(email address) and password
• from your BT Yahoo! Homepage, go to ‘My Account’
• scroll down the page and click on ‘Create New Sub Account’
• follow the on-screen instructions to choose a username
and password
When you set up a sub account we automatically create an email
address and customisable BT Yahoo! Homepage for the new account.
To access the email for the new sub account, simply sign in at
bt.yahoo.com using the new sub account’s details and click on ‘Mail’.
To find out more about sub accounts go to BT Yahoo! Help at
bt.yahoo.com/help and type in ‘sub account’.
Step 6 Learn about your BT Broadband Talk
telephone service
BT Broadband Talk – telephone service
Your BT Total Broadband service, includes a great value low call
package with inclusive Evening and Weekend2 calls to UK1 landlines.
To make these great value calls, all you need is a phone plugged
into your BT Voyager 2500V to activate the Broadband Talk service.
We recommend you use a digital cordless telephone for your
Broadband Talk calls for greater flexibility around the house.
Activating your Broadband Talk service
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Getting started – simple steps
The installation CD-ROM should have automatically activated your
BT Broadband Talk service for you. If a problem occurred during
the installation or you chose to skip this step, you will need to activate
the service by following these steps:
1. Make sure your broadband internet connection is working (click
on the ‘BT Yahoo! Broadband launch’ icon and check you can
browse the internet)
2. Click on the ‘Setup BT Broadband Talk’ icon on your
desktop and follow the on screen instructions
3. When prompted enter your BT Broadband Talk telephone
number and account password (sent to you in your welcome
email)
4. The BBV light on the front of the BT Voyager 2500V will be solid
green when the activation is complete
Lift the handset on the phone that is plugged into your BT Voyager
2500V and you’ll hear the Broadband Talk dial tone, which has a higher
pitch than the standard dial tone. You are now ready to make and
receive Broadband Talk phone calls.
We have included some stickers in your
welcome pack which you can use to identify
your Broadband Talk telephone(s).
Your BT Broadband Talk telephone will ring if
either your new BT Broadband Talk telephone
number, or your existing telephone number
is called. This allows you to use you BT Broadband Talk telephone to
receive all your incoming calls.
If you turn off the BT Voyager 2500V you will be unable to make or
receive BT Broadband Talk telephone calls. We recommend you leave
the BT Voyager 2500V turned on to use the Talk service.
Call quality
Call quality using your Broadband Talk phone should be better than
on a mobile phone, but it can be affected by general congestion on
the internet or by heavy loads on the broadband link to your home
(e.g. if someone is playing games online). For this reason we cannot
guarantee call quality.
Calling features
A wide range of calling features is available for you to use on your
Broadband Talk phone. Calling features can be configured either
directly using ‘star’ codes entered on your phone handset,
or online. To manage your inclusive Broadband Talk calling
features online, please go to www.bt.com/broadbandtalk
Please note that when using calling features, your standard
phone line and Broadband Talk phone line work as separate
services. For example, if you activate BT Answer 1571 on your
Broadband Talk phone line, callers dialling your Broadband Talk
phone number may be answered by this service. However, callers
dialling your standard phone line may be answered by
BT Answer 1571 only if you also activate this calling feature on
your standard phone line. You can dial 5 followed by 1571 on your
Broadband Talk phone to access these messages.
Emergency calls
In case of an emergency, please bear in mind that your Broadband
Talk service will not work if there is a power cut or broadband failure.
In these events, your Broadband Talk phone will automatically
connect to your standard phone line – this is confirmed by the
type of dial tone you’ll hear.
Separate to your Broadband Talk set up, we recommend that
you keep a standard phone on a standard line for use in the event of
an emergency.
We strongly recommend that you advise anyone in your house to
use a standard phone, rather than your Broadband Talk service, in
the event of an emergency. The enclosed stickers can be used to
help show which phone to use in an emergency.
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Getting started – simple steps
Your BT Broadband Talk bill
BT Broadband Talk charges appear on a separate bill from your
standard telephone and broadband bill. However, you won’t receive
a Broadband Talk bill if you’ve taken our free Evening and Weekend
package and only made Broadband Talk calls between 6.00pm and
6.00am or at weekends. You’ll be charged accordingly on a quarterly
BT Broadband Talk bill for any calls made outside these times
or to excluded numbers (mobile, premium rate or international).
More information and help
For more detail, including information on your Broadband Talk bill and
what it will look like, or if you have any problems or questions about
your Broadband Talk service, please go to www.bt.com/broadbandtalk
or call the Helpdesk on 0845 600 7030. If you prefer to email your
question(s), please email us at: broadbandtalk@bt.com
Please note: Terms & Conditions, including charges for calls, apply.
1 Means Local and National calls. Excludes non-geographic numbers (0845-, 0870-)
premium rate services, calls to the internet, mobiles and the Channel Islands.
Step 7 BT Softphone
BT Softphone transforms your Windows PC or MAC into a phone,
letting you use your BT Broadband Talk account from any compatible
PC with a headset. BT Softphone keeps you in contact with your friends
and family by making and receiving phone calls online, but also offers
much more than just phone calls.
With BT Softphone, you can use webcams so people calling can see
each other, have three-way conference calls and chat with instant
messaging. You can also build a list of your contacts’ details and
see when your contacts are online.
For more information and to download BT Softphone, please go to
www.bt.com/btsoftphone
Step 8 Learn about BT Openzone
BT Openzone offers, easy-to-use wireless broadband internet
access when you’re out and about, you can use BT Openzone at
thousands of hotspots (such as railway stations and coffee shops)
in the UK.
If a BT Openzone offer is included with your BT Total Broadband
option we’ll send an email to your BT Yahoo! Mail address within
two weeks of your broadband activation with all the information
you need to get your FREE BT Openzone voucher.
For more details on your BT Total Broadband package see
www.bt.com/btbroadband
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More about your
BT Voyager 2500V
More about your BT Voyager 2500V
Lights, settings, additional devices, wireless and gaming
What do the various lights on the front of my
BT Voyager 2500V mean?
The lights – when flashing, illuminated or off mean:
• power (illuminated green when the router is receiving power from
the mains socket, illuminated red during a reset)
• phone line (illuminated when fallback telephone call is being made)
• DSL (flashes when synchronising, illuminated when a DSL
connection made)
• Ethernet (illuminated when an Ethernet connection is made,
flashes when data is passing)
• USB (illuminated when a USB connection is made, flashes when
data is passing)
•
☎1 (illuminated when a Broadband Talk call is being made)
•
☎2 (not used)
• BBV (flashes when establishing the Broadband Talk service,
illuminated when the Broadband Talk service is activated)
Accessing the BT Voyager 2500V configuration manager
(advanced users only)
The router and its settings are pre-configured for full
functionality and do not need to be adjusted for general use.
To access the router configuration manager click on the
‘Router Manager’ icon on your computer desktop. Alternatively
open your browser and type http://voyager.home into the
address bar.
To access the advanced configuration settings, you’ll need
to enter the username and password for the configuration
manager. ‘admin’ is both the default username and password,
although you can change this to your own choice. Failure to
remember any revisions will make it necessary to reset the
router, returning it to its default settings.
Your router has been pre-configured with a broadband
username. This username allows the router to connect to the
BT Total Broadband network. For your reference, the username is
voyager2500v.user@btbroadband.com.
This does not require a password.
Resetting the BT Voyager 2500V (advanced users only)
To return the router to its factory setting, you need to press and hold
the reset button on the router’s back panel for ten seconds. The power
light will show red to indicate resetting is in progress. The reset process
may take several minutes, after which the power light will turn green.
The unit should now be reset and ready for normal use.
Connecting additional devices or computers
to your BT Voyager 2500V
To connect a second computer to your BT Voyager 2500V, simply
insert the installation CD-ROM into the additional computer and, when
prompted, choose the option for connecting a second PC.
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More about your BT Voyager 2500V
To change the way you have connected your computer to the router,
e.g. from USB to Ethernet, simply disconnect the BT Voyager 2500V
from your computer, run the installation CD-ROM and select the
preferred connection type when prompted. The CD-ROM will not affect
any existing configurations, e.g. stored emails on your computer.
Connecting Wirelessly
When installing your router and connecting to broadband for the
first time you will need to connect your computer to the router using
a ‘wired’ Ethernet or USB connection. Once the router has been
successfully installed and the broadband connection is working you
can reconnect wirelessly, or add an additional device using a
wireless connection.
The BT Voyager 2500V router has a built in wireless adapter.
It is already turned on and pre-configured so that any computer or
computing device using a compatible wireless adapter and with the
correct security information (Wireless Key) can connect to it.
To connect to the router wirelessly, your computer or computing device
needs to be fitted with a wireless adapter complying with the 802.11b
or 802.11g standard. Some modern computers, e.g. laptops, may
already have a built-in wireless adapter.
To connect wirelessly to the BT Voyager 2500V, follow these steps for
each device:
Step 1
Identify the Wireless Network Name (SSID) and the Wireless Key for
your BT Voyager 2500V. You will need this information later when
setting up the wireless card on your computer or computing device.
The Wireless Network Name is set to ‘BTVOYAGER2500-xx’, where
‘xx’ are the last two digits of the BSSID value printed on the label
underneath the base. Thus, if the number on the BSSID label is
xxxxxxxE1, the wireless network name will be ‘BTVOYAGER20500-
E1’. You can also find the Wireless Network Name for your router by
accessing the router configuration manager (see page 19) and clicking
through to the ‘advanced’ then ‘wireless’ configuration page.
The Wireless Network Name is: BT VOYAGER2500-
Your BT Voyager 2500V is preset with 128-bit WEP wireless
security and uses a 13-character key known as a Wireless
Network Key. Only computers that know this key can
connect to your BT Voyager 2500V router. Your Wireless
Network Key can be found on the coloured label on the
base of your router. You can also view the Wireless Key for
your router by accessing the router configuration manager
(see page 19) and clicking through to the ‘advanced’
then ‘wireless’ then ‘encryption’ configuration page.
The Wireless Key is:
Step 2
If necessary, install your wireless adapter on your computer,
following the instructions that came with the wireless adapter.
If your computer has a built-in wireless adapter, make sure the
adapter is turned on, by following the instructions that came
with your computer.
Step 3
Connect to the BT Voyager 2500V
We recommend that you place your wireless computer or device
close to the BT Voyager 2500V router when attempting to connect
wirelessly for the first time. Follow the instructions provided with your
wireless adapter to ‘connect to a wireless network’. The software
supplied with the adapter will vary depending on the manufacturer,
but generally you will be prompted to:
• Enter the Wireless Network Name or select the Wireless Network
Name you want to connect to, from a list of ‘available networks.’
Enter /choose the network name for your BT Voyager 2500V router.
• Enable wireless security, choose 128bit-Wep and enter the Wireless
Security (WEP) key for your BT Voyager 2500V router, as discussed
in Step 1.
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Step 4
Once you have correctly set up the wireless adapter on your computer,
insert your BT Total Broadband installation CD-ROM into the CD drive
of your computer. When prompted with ‘Install the BT Voyager 2500V
or connect an additional device’, choose ‘2500V already installed.
Want to add an additional device’ and follow the instructions to add
a wireless device. The installation CD-ROM will test your wireless
connection and install BT Total Broadband software and desktop icons.
Gaming
How can I set up my BT Voyager 2500V for gaming packages?
For Xbox
• connect the supplied Ethernet cable from the router to the Ethernet
port at the rear of your Xbox
• simply set up your Xbox Live gaming account using the CD-ROM
provided with your Xbox Live starter kit (purchased separately)
• insert the online game of your choice
For PS2
• connect the supplied Ethernet cable from the router to the port on
the PlayStation 2 Network Adaptor (purchased separately)
• simply set up your PlayStation 2 gaming account using the CD-ROM
provided with your PlayStation 2 Network Adaptor (you must have a
memory card with sufficient memory inserted in your PlayStation 2)
• insert the online game of your choice
You can find more about online gaming at www.bt.com/onlinegaming/
Uninstall the BT Voyager 2500V
If you wish to uninstall the router, please follow
these instructions:
PC users
Windows 98 SE/Me
Select the required application in Add/Remove programs
within the Windows Control Panel and follow the
on-screen instruction.
Windows 2000/Windows XP – USB driver uninstall
Select ‘System’ from within the Windows Control Panel,
click on the ‘Device Manager’ tab. Click on the ‘+’ sign next
to Network adapters. Select the ‘BT Voyager 2500V’ device.
Click ‘Remove’.
To remove installed software applications select the required
application in Add/Remove programs within the Windows
Control Panel and follow the on-screen instruction.
Mac users
Mac users should move the following named files to the trash can:
• BTYahoo!.app
• RouterManager.app
• Setup BT Broadband Talk connection.app
Then delete ‘BTBroadband2500V’ location from the
Network Preferences.
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More about your BT Voyager 2500V
More about your BT Voyager 2500V
Activation and connection
My installation CD-ROM doesn’t work. What should I do?
With your computer turned on, your installation CD-ROM should start
automatically. If it doesn’t:
PC users: Please click ‘Start’, ‘Run’, then type D:\setup.exe
(where D is the letter given to your CD-ROM drive) and click ‘OK’.
Mac users: Please double-click on the desktop icon ‘BT Broadband’.
On the resulting screen, double-click the ‘Install’ icon
to launch the installer.
If your CD-ROM still doesn’t work, please call the BT Total Broadband
Technical team on 0845 600 7030.
I can’t get online and my activation date is today. What do I do?
Activation can be any time up to 8.00pm. Please wait until after
8.00pm to try to connect for the first time.
I have interference on my phone line. What do I do?
Please check you’ve correctly set up your microfilters. You will need a
microfilter for every telephone socket you intend to use for telephones,
cordless telephones, faxes, dial-up modems, answering machines,
digital television, monitored security equipment and extension bells.
If you wish to order more microfilters, please go to
www.bt.com/shop and search for microfilters.
Try to avoid using telephone extension leads over 10m as line quality
can be affected. Aluminium telephone leads are not recommended
as they may impair your broadband service.
Why does my broadband connection occasionally
stop working?
Please check you’ve correctly set up your microfilters.
In particular, check that you have microfilters correctly fitted
to telephony equipment that makes occasional telephone calls
– such as digital television boxes, or monitored security alarms.
Why am I getting slow web pages?
This could be caused by incorrect settings in Internet Explorer
or a full cache of web pages. To check your settings, use
BT Broadband Desktop Help by clicking the desktop icon.
To clear your cache of web pages and restore your
default settings:
• open Internet Explorer
• click on ‘Tools’ in the top menu
• select ‘Internet Options’
• make sure you’re on the ‘General’ tab
• click on ‘Delete Files’ and then click ‘OK’
• click on ‘Delete Cookies’ and click on ‘OK’
• click on ‘Clear History’ and then click ‘Yes’
• restart your computer and then try again
Why am I getting ‘invalid username and password’?
Your username (email address) and password are case-sensitive
– please make sure you type them accurately. Also, when you type
your username, please remember to add ‘@btinternet.com’ after it,
e.g. john.smith@btinternet.com
Your username with ‘@btinternet’ after it is also your primary
email address.
Where do I find my username (email address) and password?
You probably chose your username when you first ordered your
broadband service. Your username was sent to you in your first
Welcome email and letter.
If you no longer have this email or letter, please call us on
0845 600 7030. Please have the answer to your security
question handy when you call.
24
25
Frequently asked
questions
More about your BT Voyager 2500V
What is a monthly usage guideline?
Your BT Total Broadband service has a monthly usage guideline. This
is the amount of data you can send (upload) and receive (download)
through your broadband connection each month.
Everything you send or receive over the internet is bits of data, whether
it’s a web page, an email, a music track or a video clip. Each bit of
data is a different size and is measured in Kilobytes (KB), Megabytes
(MB) or Gigabytes (GB). The average email is around 4KB, a digital
photo is around 1MB and a music track is around 5MB (1024KB=1Mb,
1024MB=1GB).
Your monthly usage guideline lets you download (receiving emails, web
pages and files) or upload (sending emails and files) whatever data you
want, up to the GB allowance that you chose.
If you occasionally exceed the monthly usage guideline for your
product, you can continue to use your service freely. We won’t restrict
your service and we won’t charge you for excess usage.
If you regularly exceed your usage guideline by a large amount
each month, then we may contact you about moving on to a product
with a usage guideline more suitable for your needs.
Your BT Broadband Talk telephone calls do not count towards
your usage allowance.
For more information, please go to ‘Explain monthly usage’ at
www.bt.com/btbroadband
I will be moving home, can I take my broadband
connection with me?
Please contact us on 0800 800 150 (selecting the moving home
option) at least five working days before you move to organise
the transfer your broadband service and telephone line to your
new home. The broadband service is subject to availability at
your new premises. You will need to take your BT Voyager
2500V and microfilters with you to your new address.
26
27
More about your BT Voyager 2500V
Please read the following instructions carefully to prevent
potential hazards:
• do not expose the router to rain, water, moisture or direct sunshine
• do not spill liquid on the router
• keep the router away from sources of heat such as heaters or radiators
• do not attempt to take the router apart or remove the router’s
cover yourself (if you do so, you may be exposed to dangerous
voltage or other hazards and the warranty may be void)
• before cleaning, switch off the router (the power switch is at the
back) and use only a damp cloth for cleaning
• proper ventilation is necessary to prevent the router
from overheating
• for better performance, do not place the router on a television
or on a computer monitor. In the event of an electrical storm,
you should unplug all your equipment from the electricity supply
and telephone sockets.
• this product intentionally generates low-level radio frequency
signals and as such, there is a very small risk that this product
may interfere with sensitive medical devices, for example a heart
pacemaker, when in close proximity. If you have any concerns,
BT recommends that you consult the medical device
manufacturer before using this product.
Energy saving
Please avoid wasting energy while using your computer,
games console or other equipment. You can set up your
computers to automatically switch to standby or low-energy
usage mode. Declaration of Conformance with European
Community Directive 1999/EC.
This product is intended for use within the UK for connection
to the public telephone network. This equipment complies
with the essential requirements for Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
The Declaration of Conformance can be found on the
BT Voyager 2500V web site at www.bt.com/voyager
Product disposal instructions for Residential Users
The Waste of Electrical and Electronic Equipment (WEEE)
Directive (2002/96/EC) has been put in place to recycle products
using best available recovery and recycling techniques to minimise
the impact on the environment, treat any hazardous substances,
and avoid the increasing landfill.
The symbol shown on the right and on the product means
that the product is classed as Electrical or Electronic
Equipment and you should not put it into your domestic
waste bin. When you have no further use for it, please
dispose of the product as per your local authority’s recycling
processes. For more information please contact your local
authority or the retailer where the product was purchased.
GNU General Public License Notice.
This product contains code that is covered by the GNU General Public
License (GPL). In accordance with the GPL, you may request the
relevant code for up to three years from the date of original purchase
of this product.
The code will be supplied free-of charge, though there may be a charge
to cover the cost of the medium on which the code is supplied, plus
post & packing. For further information, please visit the BT Voyager
web site www.bt.com/voyager
28
29
Safety Instructions for
your Voyager 2500V
More about your BT Voyager 2500V
Anti-virus program
A program designed to protect and continually safeguard your system.
Broadband
An umbrella term for high-bandwidth internet connections.
Browser
A program that allows you to read and download pages from the
World Wide Web, e.g. BT Yahoo! Browser or Internet Explorer.
Cache
A part of the computer’s memory that stores information so it can be
accessed quickly. A web browser cache stores (on your hard drive) the
pages, graphics, sounds and URLs of places you visit online.
Desktop
The screen you see when you first start up your computer and when
all applications (programs) are closed.
Download
Usually means obtaining a file from the internet, but can also mean
copying a file from one computer to another.
Email address
A unique address used to send email, e.g. for BT Yahoo!
yourusername@btinternet.com
Email application (email program)
An email program that allows you to read and write emails,
such as Outlook Express.
Ethernet
A type of networking technology that links computers in local area
networks. Special cables carry signals between the computers.
Firewall
A security system that is designed to restrict access to
a computer, or network of computers, from the internet.
Homepage
The main page of a web site with links to other pages or sections.
Instant Messenger (IM)
Allows instant text communication between users who are online
at the same time. You can see when your friends are online and
send them instant messages.
Parental Controls
Software that allows you to control internet access e.g. by blocking
access to specific sites and limiting a user’s time online.
POP3
An email transfer protocol. An email program, such as Outlook
Express, uses POP3 to send and receive email.
30
31
Glossary
Router
A device that links computers and other equipment (such as
printers and modems) to allow data to be sent between them.
Spam
Unwanted and/or undesirable email – the internet equivalent of junk mail.
Streaming audio (or video)
Audio or video files can be played over the internet by streaming files.
This means you do not need the file saved on your hard drive.
URL
Uniform Resource Locator – this is the name for the address of any
resource on the internet. You type the URL into your browser and are
taken to that address, for example http://www.btyahoo.com
USB
Universal Serial Bus – this is a standard defining the type of connector
on cables that connect devices (e.g. scanners and keyboards) to a
computer. Different versions of USB give different connection speeds.
Virus
A hidden program that infects computers and spreads to other computers.
Often transmitted by emails and can cause irreversible damage.
Web-based email (webmail)
Technology that allows you to send and receive email using a browser
(as opposed to an email program like Outlook Express).
32
PB
33
34
PB
35
Help and support
BT Broadband Desktop Help
If you’re having problems with BT Total
Broadband, please click on your ‘BT Broadband
Desktop Help’ icon. This help tool should be your
first port of call if you ever have a problem with
your BT Total Broadband service, or if you just have
a question that needs answering. It will give you an instant
diagnosis and fix common problems. The icon should
be on your desktop but you can also access BT Broadband
Desktop Help from your system tray (bottom right of your
screen) or from the Start > Programs menu.
For free comprehensive online help and support please go to
www.bt.yahoo.com/help
The FAQs section on page 24 can also provide answers to many
common problems.
You can also call our free 24-hour Service Status line on
0800 169 0199 to check the broadband network.
If you are still having difficulties or an enquiry, please call
the BT Total Broadband Technical team on 0845 600 7030.
If you’re affected by someone misusing the internet
please go to www.abuse-guidance.com
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