Bticino PABX 28D User manual

Part. T5852A
Terraneo
Telephone exchange
PABX 28D
User
instructions
04/02 - PC
®
335828
Part. T5852A/GB

PABX 28D 2
Basic functions
Pulse-dialling telephone
Touch-tone telephone
Keys to press
Function
Call an extension
General internal call
Call on outside telephone line with
automatic search
Call on outside telephone line 1
Call on outside telephone line 2
Auto-dial on busy
Short number phone book
Repeat the last outside telephone
number called
Answer a call
(extension/outside/door entry)
Put a conversation on hold
(outside or door entry)
Put a conversation on hold and put through
(outside or door entry)
Continuing a conversation put on hold
Open door lock
Switch on staircase light
Self-switch on outdoor station
Te mporary unlock of locked prefixes
Activate “fast line” for data transmission
Activating a device
Deactivating a device
Checking a device state
“Night” service
Return to “day” service
Direct access to Telephone line division 1
Direct access to Telephone line division 2
Audio room monitor
Capture call from an answering machine
from 401 to 416
400
0 + telephone number
11 + telephone number
12 + telephone number
R55
30 + short number
from 01 to 50
50
lift the receiver
R
R + from 401 to 416
and hang up
R
R7, with Pivot
R8, with Pivot
R61, with Pivot
97 + password + R
0 + 91
99 + 1n
(n = device number from 0 to 8)
99 + 0n
(n = device number from 0 to 8)
99 + 2n
(n = device number from 0 to 8)
312
311
R+980+ password+10+R
(to deactivate)
980+password+11+R
(to activate)
R+980+password+20+R
(to deactivate)
980+password+21+R
(to activate)
920
extension No. where the answering
machine is installed (from 401 to 416)
from 401 to 416
400
0 + telephone number
11 + telephone number
12 + telephone number
-
30 + short number
from 01 to 50
50
lift the receiver
1
from 401 to 416
and hang up
1
-
-
-
-
0 + 91
99 + 1n
(n = device number from 0 to 8)
99 + 0n
(n = device number from 0 to 8)
99 + 2n
(n = device number from 0 to 8)
312
311
-
-
-
-

Terraneo 3
Telephone exchange
PABX 28D
Main functions
Quick guide
For quick consultation the
procedures used most
frequently have been
summarised in this guide.
These functions require no specific programming or personalisation. The exchange
is in basic configuration.
Call an extension
Call on outside telephone line
General call
Dosa service
Put through and continue a conversation
Open door lock and switch on staircase light
Self-switching on of the outdoor station
Use of the short number phone book
Repeat last number called on outside telephone line

PABX 28D 4
Call an extension
1. Lift the receiver; you will hear the start dialling
tone.
2. CDial the number to call (from 401 to 408 or
416)
3. If the telephone is busy hang up or dial the
auto-dial on busy dialling R55 for touch-tone
telephones.
Call on outside telephone line
1. Lift the receiver.
2. Press key 0.
3. If the telephone line is not busy, dial the
number.
4. If instead all the lines are busy, hang up.
General call
1. Lift the receiver.
2. Dial 400.
Dosa Service
This service can transfer a door entry call to the
outside telephone line. Do this by dialling the code
corresponding to the house automation scenario
previously programmed for this service (e.g. for
scenario 5dial 315).
To return to normal operation type 311
(scenario 1).
0 +
N. TELEPHONE
400
401÷416
Warning: If there is a power cut the calls to the outside telephone line can still be made from
telephones 401 (for line 1) and 402 (for line 2) without pressing 0before dialling the number.
HALLO

Terraneo 5
Put through and continue a conversation
with pulse-dial telephone:
1. Dial the number to which the call is to be put
through.
2. Wait for the number to answer.
3. Hang up.
If the telephone called is busy or does not
answer, press 1to continue the conversation.
Put through and continue a conversation
with touch-tone telephone:
1. Press R.
2. Dial the number to which the call is to be put
through.
3. Wait for the number to answer.
4. Hang up
If the telephone called is busy or does not
answer, press Rto continue the conversation.
Self-switching on of the outdoor station
Open door lock and switch on staircase light
Warning: only with touch-tone telephones
Open door lock:
1. Press the key with the symbol (DOOR
LOCK) with Pivot telephones or lift the
receiver and press Rand 7with other
telephones.
2. Hang up.
Switch on staircase light:
1. Press the key with the symbol
(STAIRCASE LIGHT) with Pivot telephones
or lift the receiver and press Rand 8with
other telephones.
2. Hang up.
401÷416 R + 401÷416
Warning: only with touch-tone telephones
1. Press the key with the symbol (SELF-
SWITCHING ON) with Pivot telephone with
Video section.
The outdoor station remains on for about a
minute.
STAIRCASE LIGHT
or R e 8
DOOR LOCK
or R e 7

PABX 28D 6
Use of the short number phone book
1. Lift the receiver; you will hear the start dialling
tone.
2. Dial 30XX, where XX indicates the
abbreviated telephone number code (see
short number phone book).
Repeat last number
1. Lift the receiver.
2. Dial 50.
3. f the telephone line is free, the exchange dials
the last number called by this telephone on
the outside telephone line.
Note: with Pivot telephones use the repeat key
RP
REPEAT
or 50
3001 ÷3050
On some telephones the Rkey is indicated with FLASH
RP
Activating a relay from an extension
1. Lift the receiver.
2. Dial 991 + n where ncorresponds to the relay
number to be activated (this service must
have already been programmed)
Deactivating a relay from an extension
1. Lift the receiver.
2. Dial 990 + n where ncorresponds to the relay
number to be deactivated (this service must
have already been programmed)
switch on garden lights
(relay 3)
switch off garden lights
(relay 3)
9913 9903

Terraneo 7
GENERAL CONTENTS
1 INTRODUCTION
DESCRIPTION pag. 9
2 MAIN FUNCTIONS
BASIC CONFIGURATION pag. 10
PERSONALISING THE SERVICES pag. 10
MUSIC WHILE ON HOLD pag. 10
HOUSE-AUTOMATION SCENARIOS pag. 10
DOOR ENTRY CALLS pag. 11
3 USE
CALL AN EXTENSION pag. 14
GENERAL EXTENSION CALL pag. 15
CALL ON OUTSIDE TELEPHONE LINE pag. 16
REPEAT LAST NUMBER CALLED ON OUTSIDE TELEPHONE LINE pag. 17
USE OF THE SHORT NUMBER PHONE BOOK pag. 18
AUTO-DIAL ON BUSY BETWEEN EXTENSIONS pag. 19
ANSWER A CALL (EXTENSION/OUTSIDE/DOOR ENTRY)) pag. 19
ANSWER FOR ANOTHER EXTENSION pag. 19
PUT A CONVERSATION (OUTSIDE OR DOOR ENTRY) ON HOLD pag. 20
PUT A CONVERSATION ON HOLD AND PUT IT THROUGH TO ANOTHER EXTENSIO Npag. 21
ANSWER ON NOTICE OF CALL pag. 22
CAPTURE CALL WITH ANSWERING MACHINE SERVICE pag. 23
DIRECT ACCESS TO THE OUTSIDE TELEPHONE LINE pag. 24
TEMPORARY UNLOCKING OF PREFIXES pag. 25
AUTOMATIC RECOGNITION OF FAX OR MODEM pag. 25
ACTIVATE FAST LINE pag. 25
4 DOOR ENTRY SERVICES
OPEN DOOR LOCK pag. 27
SWITCH ON STAIRCASE LIGHT pag. 27
SELF-SWITCHING ON OF THE OUTDOOR STATION pag. 28
5 OTHERS SERVICES
REMOTE ACTIVATION OF DEVICES pag. 29
MANAGEMENT OF DEVICES FROM AN EXTENSION pag. 30
MANAGEMENT OF DEVICES FROM AN OUTSIDE TELEPHONE LINE pag. 31
CHECK DEVICE STATE pag. 33
NIGHT SERVICE – SWITCHING ALL THE CALLS TO TELEPHONES
401 AND 402 pag. 34
PUTTING THE DOOR ENTRY CALL THROUGH ON OUTSIDE TELEPHONE
LINE (DOSA SERVICE) pag. 35
AUDIO ROOM MONITOR pag. 36
OPERATION WITH 2 DIVISIONS pag. 37
2.1
2.2
2.3
2.4
2.5
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
3.16
4.1
4.2
4.3
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8

PABX 28D 8
6 SERVICES IN “OFFICE” MODE
ANSWER FOR ANOTHER EXTENSION pag. 38
ANSWER WITH CALL CAPTURE pag. 38
ANSWER ON NOTICE OF CALL pag. 39
7 OPTIONAL PERSONALISATIONS
INITIAL CONDITIONS pag. 41
BASIC CONFIGURATION pag. 41
ACCESS TO THE PROGRAMMING THROUGH EXTENSIONS pag. 41
DISABLING TELEPHONES RECEIVING INCOMING TELEPHONE CALLS pag. 42
DISABLING TELEPHONES RECEIVING OUTGOING TELEPHONE CALLS pag. 43
DISABLING TELEPHONES FOR DOOR ENTRY CALLS pag. 44
DISABLING TELEPHONES FOR DOOR ENTRY SERVICES pag. 45
MANAGING PREFIX LOCKS pag. 46
ASSIGNING A NEW PERSONALISATION PASSWORD pag. 48
ASSIGNING A NEW TEMPORARY UNLOCK AND REMOTE ACTIVATION
PASSWORD pag. 49
ENTERING THE SHORT NUMBERS IN THE PHONE BOOK pag. 50
8 MEMO CARD ( remote activation reminder) pag. 53
6.1
6.2
6.3
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11

Terraneo 9
EXTENSION
EXTENSION
PABX
TELEPHONE
EXCHANGE
FAX – MODEM
ANSWERING MACHINE
OUTDOOR DOOR
ENTRY STATION
1 INTRODUCTION
DESCRIPTION
The telephone exchange can make systems for communication in homes and offices combining the
telephone services with the door entry services.
In the basic version it can manage 2 telephone lines, 2 door entry calls and up to 8 telephones.
Another telephone can be connected in parallel to each telephone.
Commands such as opening the door lock or switching on the staircase light can be activated by telephone.
There is a series of accessories which, when connected to the exchange, can extend its performance
and potential as the user requires.There can be up to 4 telephone lines and up to 16 intercommunicating
telephones.
As well as the internal exchange staircase light relay extra relays can be connected to perform up to 9
different commands.
The Distributor and video Expander accessories can connect up to 8 telephones + video section (video
door entry telephones), (as an alternative to the 8 telephones which can be directly connected to the
exchange), 3 dedicated video stations (outdoor) and a surveillance camera, offering great simplification
in making the system.
Because of its ease of use and flexible services the exchange is particularly suitable for use in homes,
shops or offices. Its full compatibility with both pulse-dial telephones (such as dial telephones) and touch-
tone telephones with keypad is guaranteed.
The telephones can thus be of any type, including two-standard telephones (pulse-dial/touch-tone),
cordless telephones and devices for the office (fax, answering machines and modem).
Some functions and programming the exchange are only possible with touch-tone telephones.
TELEPHONE LINES

PABX 28D 10
2.1 BASIC CONFIGURATION
The PABX telephone exchange is supplied with a “basic configuration” for “FAMILY” services, corresponding
to the following:
as a base the programming, temporary unlock and remote activation password is: 1 2 3 4;
the exchange is set up for touch-tone telephone lines;
the answering machine, modem or fax must be programmed;
house-automation scenario 1 is active with the following settings:
- all the extensions are enabled to receive incoming calls on the outside telephone lines
- all the extensions are enabled for outgoing communications on the outside telephone lines
- all the extensions are enabled for the door entry services (door lock, staircase light, self-switching on);
house automation scenario 2 is for the night service.
direct access to the outside telephone line is disabled.
2.2 PERSONALISING THE SERVICES
The installer can change the basic configuration dialling codes manually using touch-tone telephones or
a personal computer using the TIPBX software. A special password, which prevents programming by
unauthorised persons, is saved permanently until the user changes it again.
Personalisation is not possible with pulse-dial telephones.
2.3 MUSIC WHILE ON HOLD
The exchange is already programmed with music while on hold containing the message “please hold the
line”.
Any outside musical source can replace the basic one.
2.4 HOUSE-AUTOMATION SCENARIOS
At certain times of the day it may be necessary to divert all incoming calls to the office telephones to the
domestic telephones, or not receive calls on some telephones, e.g. the telephones of the night area or
study.
The exchange satisfies this requirement with the creation of 5 different house-automation scenarios,
or 5 different modes of operation which can be activated with a simple command.
The exchange is supplied with house-automation scenario 1 active and house-automation scenario 2
programmed in night service. To divert all the calls on extensions 401 and 402, just activate house-
automation scenario 2 while to return to initial exchange conditions reactivate scenario 1. The other 3
basic house-automation scenarios are identical to scenario 1 and can be personalised to fulfil the most
demanding requirements (see section 5.5 “Night service”).
2 MAIN FUNCTIONS

Terraneo 11
EXAMPLE OF A SYSTEM WITH TWO DOOR ENTRY CALLS
Door entry call 1
Door entry call 2
Enable
door entry
call 2
Office
door entry
call 1
TELEPHONE LINES
2.5 DOOR ENTRY CALLS
The telephone exchange can manage up to 2 separate door entry calls, which can be addressed separately
on 2 groups of telephones (divisions).
If activated the DOSA service can put through a door entry call, from an outdoor station, to a telephone
number, both landline and mobile. This service is also available even when you are not at home (see
section 5.6).
2 MAIN FUNCTIONS

PABX 28D 12
EXTENSION EXTENSION
PABX
TELEPHONE
EXCHANGE
FAX – MODEM
ANSWERING
MACHINE
DOOR ENTRY
OUTDOOR STATION
TELEPHONE LINES
EXAMPLE OF A SYSTEM WITH ONE DIVISION AND ONE DOOR ENTRY CALL
In the basic configuration the exchange has just one division which can also manage a single door
entry call.
Door entry call
2 MAIN FUNCTIONS

Terraneo 13
EXAMPLE OF A SYSTEM WITH TWO DIVISIONS AND TWO DOOR ENTRY CALLS
In single-family systems the exchange can be programmed to have two divisions to separate the calls
and services (see “operation with 2 divisions” table) to the home itself from those, for example, of an
office or workshop or other forming part of the same residential unit.
The two basic telephone lines and the two door entry calls can be used separately for the two divisions
while intercommunication between the extensions of the two divisions is allowed.
PABX TELEPHONE EXCHANGE
FAX – MODEM
ANSWERING MACHINE
DOOR ENTRY
OUTDOOR
STATION
EXTENSION
Door entry call division 1
Door entry call division 2
Division 1 “office” Division 2 “home”
2 MAIN FUNCTIONS
TELEPHONE LINES
intercommunication
between extensions
EXTENSION EXTENSION
EXTENSION

PABX 28D 14
3 USE
3.1 CALL AN EXTENSION
This function can communicate with one of the telephones connected to the exchange, if the extension
number is known.
Note: the selection must be made within 10 seconds of lifting the receiver; when this time has elapsed
you will hear the time-out tone and no other operations will be possible. After about 25 seconds, the
time-out tone stops and the telephone is excluded. To call again hang up and then lift the receiver.
Lift the receiver, you will hear the start dialling
tone.
Dial the extension number to be called (from
401 to 408 or 416).
If the telephone is free the caller will hear the
call control tone; to answer from the telephone
which is ringing just lift the receiver.
If the telephone is busy hang up or select the
auto-dial on busy (see relevant section).
4 0 3

Terraneo 15
4 0 0
3.2 GENERAL EXTENSION CALL
This operation calls all the telephones (apart from those programmed as answering machine, modem
and fax) at the same time and is useful when you are not sure where the person you are calling is.
3 USE
Lift the receiver; you will hear the start
dialling tone.
Dial 400
All the extensions will ring
The person who lifts the receiver first will talk
to the caller
401 402 408

PABX 28D 16
3.3 CALL ON OUTSIDE TELEPHONE LINE
This operation can call an outside telephone, both landline and mobile.
Warning: according to the standards in force, after hanging up, the telephone line is not available
for 1.5 seconds
3 USE
Lift the receiver; you will hear the start dialling
tone.
Press 0for access to the available outside line
(automatic search) or dial 11 or 12 to select
outside telephone line 1 or 2.
If the line is free dial the number required.
The exchange will communicate with the outside
telephone called.
If instead the line is busy, hang up.
12
8
67
landline telephone or mobile phone

Terraneo 17
3.4 REPEAT LAST NUMBER CALLED ON OUTSIDE TELEPHONE LINE
The exchange saves the last number called by each telephone on the outside telephone line.
The procedure to call the last number is that described below:
3 USE
Lift the receiver; you will hear the start dialling
tone.
Dial 50 or, just for Pivot telephones, press the
RP
key
The exchange repeats the last number called
RP
50
landline telephone or mobile phone

PABX 28D 18
3.5 USE OF THE SHORT NUMBER PHONE BOOK
Up to 50 most frequently used telephone numbers can be saved in the phone book (see relevant
chapter). These numbers can be sent to the telephone line by dialling 30XX, where XX (between 01
and 50) indicates the telephone number’s abbreviated code. Short numbers are not subject to locking
the prefix.
3 USE
Lift the receiver; you will hear the start dialling
tone.
Dial the short number required, formed of 30
followed by the abbreviated telephone number
code e.g. 12 (see short number phone book).
Dial the short number required, formed of 30
followed by the abbreviated telephone number
code e.g. 12 (see short number phone book).
12 30
landline telephone or mobile phone

Terraneo 19
3.7 ANSWER A CALL (EXTENSION/OUTSIDE/DOOR ENTRY)
The calls are signalled with different sounds depending on whether they are extension, outside or door
entry.
In all cases:
To answer lift the receiver
If the exchange basic programming has not been altered, all the telephones are enabled to receive the
calls and will thus all ring at the same time. The first telephone whose receiver is lifted will be connected
with the line (extension, outside or door entry) and will automatically exclude all the others from talking to
the caller.
The exchange can however be programmed so that the call only reaches certain telephones.
3.8 ANSWER FOR ANOTHER EXTENSION
An internal or put through call, sent to a specific telephone, can also be answered from another telephone.
To answer lift the receiver
Warning: this procedure is only valid with touch-tone telephones.
3.6 AUTO-DIAL ON BUSY BETWEEN EXTENSIONS
If on calling an extension you obtain the busy signal, you can book the call as follows:
3 USE
55
R
Busy signal after calling an extension.
Dial
R
55 (on some telephones the R key
is indicated with FLASH)
Hang up and wait for the telephone to ring
(short rings in quick sequence)

PABX 28D 20
3.9 PUT A CONVERSATION (OUTSIDE OR DOOR ENTRY) ON HOLD
During the conversation proceed as follows:
3 USE
Conversation in progress
To put the caller on hold:
with touch-tone telephone press
R
with pulse-dial telephone press 1
While on hold the caller will hear music and the
“please hold the line” message only if the call is
from an outside telephone line
To continue the conversation:
with touch-tone telephone press
R
with pulse-dial telephone press 1
Continue the conversation
1
R
1
R
or
or