Buckeye EXPRESS HOME PHONE User manual

WELCOME
1
Buckeye Broadband is pleased to provide you with Express Phone Service,
featuring an expanded local calling area and excellent choices for long
distance. Now you can get connected to friends near and far anytime,
anywhere in the continental United States – and beyond – with unlimited
local calling and options for unlimited calling to Canada and domestic
long distance* (includes the continental United States (including Alaska)
American Samoa, Baker, Howland and Jarvis Islands, Guam, Hawaii,
Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, North
Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake
Island).
As a Buckeye Broadband customer, you’ll enjoy the same local service
and quality many have come to appreciate with our cable television and/or
high-speed internet services.
If you have any questions, or if you would like to add more of the features
shown in this manual, please call Customer Service at 419-724-9800 (NW
Ohio and SE Michigan) or 419-627-0800 (Erie County).
As always, Buckeye Broadband thanks you for your business. We look
forward to providing you with the most advanced, most reliable phone
service for many years to come.
Express Phone Service is a residential service offered for reasonable personal, non-commercial and lawful use only. Any other use may result in
discontinuance of service. Reasonable is up to 5,000 minutes per month of local and 2,500 minutes per month of domestic long distance (includes
the continental United States (including Alaska), American Samoa, Baker, Howland and Jarvis Islands, Guam, Hawaii, Johnston Atoll, Kingman
Reef, Midway Islands, Navassa Island, North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake Island). Use of unlimited
long distance for commercial, data/computer connections and mass-solicitations (ex-auto dialing/faxing) is prohibited and will result in
suspension/termination of service.

General FAQs
Who is eligible for Express Phone Service?
Anyone living in a Buckeye Broadband serviceable area in Michigan or Ohio.
Can I keep my number if I move?
Generally you will be able to keep the same number if you are moving within
the same county and the location is served by Buckeye Broadband. If you are
moving outside your current county, you have several options:
A. Get a new number and have your old number sent to a “this number has
been disconnected” message for a maximum of 3 months.
B. Get a new number and have your old number forwarded to your new
number. The forwarding is called “relocation ring” and is $4.75 per month.
C. Purchase Movers Voicemail and tailor a message all callers will hear. With
this service, you will never miss another call. See page 9 for more details.
Can I get more than one (1) line with Express Phone Service?
Yes.
Can I surf the internet with my Express cable modem and talk on my phone
at the same time?
Yes, and you will not see any decrease in internet surfing speed.
Can I choose my own long distance carrier?
It depends on the package you selected. Long distance options are included
in our top two packages. The Premium package includes unlimited local calls
and unlimited Local Toll, In-state and State to State domestic long distance*
calls in the continental United States and Canada (includes the continental
United States (including Alaska), American Samoa, Baker, Howland and Jarvis
Islands, Guam, Hawaii, Johnston Atoll, Kingman Reef, Midway Islands, Navassa
Island, North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands
and Wake Island). The Essential package includes unlimited local calls and up
to 150 minutes ($0.04 per min. thereafter) Local Toll, In-state and State to State
domestic long distance* calls in the continental United States and Canada. If
you do not want the 150 free minutes, you may request your own long distance
carrier (however, price remains the same). Our Ground package allows you to
get Buckeye long distance at the low rate of $0.06 per minute; or you may
choose your own carrier.
Does Buckeye Broadband offer calling cards and personal 800 toll-free
numbers? What are the rates?
Yes, but you must request these services. There are no monthly charges, other
than usage. Please call 1-800-866-3260 to request a card or visit our website
for rate information.
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Express Phone Service is a residential service offered for reasonable personal, non-commercial and lawful use only. Any other use may result in
discontinuance of service. Reasonable is up to 5,000 minutes per month of local and 2,500 minutes per month of domestic long distance (includes
the continental United States (including Alaska), American Samoa, Baker, Howland and Jarvis Islands, Guam, Hawaii, Johnston Atoll, Kingman
Reef, Midway Islands, Navassa Island, North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake Island). Use of unlimited
long distance for commercial, data/computer connections and mass-solicitations (ex-auto dialing/faxing) is prohibited and will result in
suspension/termination of service.
Will my phone number be in the local phonebook or be available to people
through Directory Assistance?
Yes, unless you request not to be listed in the local phonebook or not to be
included in Directory Assistance.
Will my Express Phone Service work if my power goes out?
Yes. Unlike other telephone companies, Express Phone Service has a battery
backup that enables your phone line to continue working several hours after
a power outage. However, if you have phones that require power, such as
cordless phones, the phones will not work during a power outage.
How is Express Phone Service billed?
Charges for your Express Phone Service will appear on your monthly Buckeye
Broadband bill. Visit our website (buckeyebroadband.com). Then click the link to
view your detailed information and follow the instructions.
What taxes or additional charges will appear on my bill?
In general, our additional charges are about the same as or a little less than
traditional phone companies. Buckeye Broadband charges all required federal,
state, county and city/local taxes. Depending on the package selected, taxes
will be about $3 to $6 per month, plus additional surcharges. Please visit our
website for the most current line charges and other costs. Some customers
who have calling cards or personal 800 toll-free numbers may pay slightly
more.
How can I prevent anyone in my home from placing calls to a 900 number?
As a Express Phone Service customer, you have the right to request a 900
number block on your telephone line. This block prevents anyone from calling
a 900 number from your phone line. This block can be removed at your request.
Do I need to dial all 10 digits of the phone number for my local calls? Do
I need to dial “1” before the 10-digit phone number?
Yes, Ohio and Michigan customers need to dial all 10 digits for all calls within
their local calling areas. However, there are no more toll charges for these
local calls, and no more dialing “1” before the 10-digit phone number.
What are some of the cities in your expanded
local calling area?
For customers in Ohio, our expanded local calling area includes most of the
419 area code, as well as Erie, Temperance and Lambertville, Michigan. For
customers in Michigan, our local calling area includes Erie, Lambertville, Lost
Peninsula, North Sylvania, Temperance, Blissfield, Ida, and Petersburg, Michigan;
plus Curtice-Oregon, Holland, Maumee, Perrysburg, Richfield-Berkey, Stony
Ridge, Sylvania, Toledo, Waterville, Moline, Swanton, Whitehouse, Woodville,
Genoa, Delta, Elmore, Metamora, Grand Rapids, Haskins / Totogany and
Luckey, Ohio.
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CUSTOMER SERVICE NW Ohio & SE Mich: 419-724-9800
Erie County: 419-627-0800
Caller ID with Name
This feature displays both the telephone number and name of an incoming
caller.
–If you select this feature, you will need a Caller ID box or telephone equipment
that supports Caller ID with Name. Normally incoming cellular calls will not
display the name of the person calling, just the number.
Note: Due to network limitations, calls from some areas will not show a name.
Although rare, some will not show a number or name.
Call Waiting
This feature notifies you of an incoming call, which is waiting to be answered
by using a brief tone. You may answer another call with this feature without
hanging up on the original call.
–When you hear the tone signifying the incoming call, press the hook/flash
button if you want to answer the second call. To return to the original call,
press the hook/flash button again.
–You can temporarily disable Call Waiting on a per call basis by dialing *70
before placing a call.
Call Waiting ID
This feature alerts you that another caller is trying to reach you by displaying
the Caller ID information of the incoming call on your Caller ID unit, while
you’re on the phone. Call Waiting ID only works if you subscribe to Caller
ID with Name. Certain telephones and Caller ID equipment do not
support this feature.
–When you hear the tone signifying the incoming call, press the hook/flash
button if you want to answer the second call. To return to the original call,
press the hook/flash button again.
–You can temporarily disable Call Waiting on a per call basis by dialing *70
before placing a call.
Caller ID Blocking
This feature blocks your Caller ID information from being displayed to the
person you are calling. To override this feature on a per call basis, press
*82.
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Three-Way Calling
This feature allows you to add a third party on the line of an existing two-
party call. All three parties can then speak simultaneously.
–To activate from an existing two-party call, press the hook/flash button. You
will hear dial tone, then dial the number of the third party. When the third
party answers press the hook/flash button to connect all parties.
–If there is no answer from the third party, simply press the hook/flash button
twice to return to your original call.
–If you have a three-way call in progress, the originator of the three-way call
cannot hang up. If the originator hangs up all three parties will be
disconnected.
–To disconnect the second or third parties from the call, that party can just
hang up from the call and the remaining two parties can continue the call.
Call Forwarding
This feature allows your incoming calls to be automatically redirected to
another telephone number or device.
–Press *72 to activate and enter the 10-digit telephone number where you
would like the calls forwarded. The system will verify by reading back the
“forward to” number.
–Press *73 to deactivate.
Call Forwarding with Remote Activation
This feature enables you to forward your home phone number from any
phone line.
–To use the remote access feature, call 419-754-9938 and listen for instructions.
Dial your own telephone number then enter your assigned Personal
Identification Number (PIN). Your PIN will be assigned when you call your
Buckeye Broadband representative to establish this service.
–Option 1. Call Forward Unconditional – forwards all calls to a specified
phone number.
–Option 2. Call Forward When Busy – forwards all calls to a specified phone
number only when your phone is busy.
–Option 3. Call Forward No Answer – forwards all calls to a specified phone
number only when your phone is not answered.
–Option 4. Modify PIN.
–If you also have Voicemail, we strongly recommend that you do not modify
the Call Forward Busy and No Answer options.
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Call Privacy (*67)
This feature blocks your Caller ID information from being
displayed when making any outgoing calls (on a per call
basis).
–Dial *67 prior to making your call to block your outgoing
Caller ID.
–Your number will be displayed to the receiving party as
“Private Call.”
–Please keep in mind that some parties you are calling may
block “Private Calls.” If your call does not go through,
dial the number again without dialing *67.
Repeat Dialing (*66)
This feature automatically continues to dial a busy number
for you, for up to 30 minutes, and will alert you with a unique
ring tone once the call is connected.
–After hanging up on the busy dialed number, pick up the
receiver and press *66. The system will provide an automated
confirmation of the feature activation.
–Once the called line is available, your phone will ring with a
unique ring. Once you pick up the phone, you will hear a dial tone,
and the party you are trying to reach will be automatically dialed.
–Dial *86 to deactivate this feature within the 30-minute
callback period.
Note: Due to other telephone company issues, this feature may not function when
calling a non-Express Phone Service customer.
Speed Dial 8
This feature allows you to store up to 8 telephone
numbers for quick dialing, using two keystrokes rather
than 10 or more. To program Speed Dial locations (valid
speed dial locations are 2-9 on your phone keypad):
– Dial *74
System will respond "Your speed dialing service
is on/off ".
– Press 1 to turn the service on/off.
– Press 2 to add numbers to your list. System responds...
– Dial the speed dial number you want to assign (2-9) then...
– Dial the number to be added then press the number sign again.
–Press 3 to delete numbers from your list. System responds...
– Dial the one digit location number to be removed.
– Press 6 to exit the call.
To hear these instructions repeated dial 0.
To use Speed Dial press the desired Speed Dial location (2-9)
then press #.
6CUSTOMER SERVICE NW Ohio & SE Mich: 419-724-9800
Erie County: 419-627-0800
Multi-Ring
This feature enables you to know who is calling before you answer the phone.
You can program up to five telephone numbers. When one of the five people
calls, you will hear a distinct ring. The person calling you will not know that a
distinctive ring has been assigned to the call.
1. To enable, dial *61 and wait for the interactive menu.
Press 1 to turn multi-ring on/off
Press 2 to add phone numbers to your list
Press 3 to remove numbers from your list
Press 6 to exit
Press 0 to repeat instructions
Available Ring Pattern Options
1 - Standard ring pattern when no distinctive ring is assigned
2 - Short ring, short pause, short ring, long pause.
Sequence repeats.
3 - Short ring, short pause, short ring, short pause, short ring long pause.
Sequence repeats.
4 - Short ring, short pause, medium ring, short pause, short ring, long pause.
Sequence repeats.
5 - Short ring, long pause. Sequence repeats.
2. Wait for another confirmation tone. Enter a number from 1 to 4 to assign one
of the following call waiting beep tones. Wait for the confirmation
announcement and hang up. Distinctive Ring and Call Waiting beep tones
are now activated.
Call Waiting Beep Pattern Options
1 - Standard beep tone pattern when no distinctive beep
is assigned
2 - Two short beeps, 10-second pause. Sequence repeats.
3 - Three short beeps, 10-second pause. Sequence repeats.
4 - Two short beeps, one-second pause, short beep, ten second pause.
Sequence repeats.
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CUSTOMER SERVICE NW Ohio & SE Mich: 419-724-9800
Erie County: 419-627-0800
Do Not Disturb
This feature enables you to place your phone line in a busy
state to all incoming calls. The calling party will hear a message
stating the called party does not wish to be disturbed. If you
have Voicemail, the call will automatically go to Voicemail. This
feature does not affect outgoing calls on your line.
–Press *78 to activate this feature.
–Press *79 to deactivate
Privacy Management
This feature enables you to screen all anonymous* incoming
calls. When the service is enabled, if the Caller’s ID is blocked,
the caller will be prompted to provide PIN identification or
to record a name.
–To enable or manage, dial *95. Wait for a confirmation
announcement that the feature is on, then follow the menu.
Press 1 to turn PM on/off
Press 2 for PIN Management, (set or modify).
Press 9 to review menu.
Press 6 to hang up.
If a call is received with Caller ID blocked...
When enabled the caller hears, “The person you are calling
does not accept unidentified calls. Press 1 to enter PIN or 2
to record your name, otherwise hang up and try your call
later”. Your phone will ring with a distinctive ring and when
you answer, you’ll hear a recording at which time you may:
1. Review the incoming caller’s name
2. Accept the call.
3. Send the incoming call to voicemail.
4. Send call to a “not available” announcement.
5. Hang up. If you simply hang up, the calling party will
hear ringing as if you had not answered the call.
–To disable, dial *95. Wait for a confirmation announcement
that the feature is then disabled.
* An anonymous call is one which does not display a number. Most calls display
a number unless the caller intentionally blocks his/her number. There are some
locations that do not send a number due to technological limitations.
8 9
Anonymous Call Rejection
Your phone will not ring if the caller is anonymous when this feature is enabled.
The caller will hear an announcement, “The party you are calling has declined
to receive this call. Please try your call again with Caller ID enabled.”
Dial *77 to enable
Dial *87 to disable
* An anonymous call is one which does not display a number. Most calls display a number unless the
caller intentionally blocks his/her number. There are some locations that do not send a number due
to technological limitations.
Movers Voicemail
With this feature, you will never miss another call if your phone number is
changed to another number. Movers Voicemail will allow you to tailor your
own unique message to be announced. When someone calls your disconnected
phone number, the caller can then leave a voice mail message that you can
retrieve. Movers Voicemail is available for a maximum of 90 days, and is only
available for Express Phone Service customers who are receiving a new
telephone number.
Third Party Calls
Prevents a call from a phone other than your home line
being billed to your account.
Collect Call Blocking
Prevents inbound collect calls to your home line.
900 Blocking
Prevents toll calls from being placed to 900 numbers.
With this feature activated, you can still place phone calls
to area codes beginning with a 9.
Automatic Call Back (*69)
This feature allows you to automatically redial the last incoming call to
your phone line.
–Dial *69 and the system will announce the phone number of the last person
who called you.
–After the announcement, press 1 to return the call.
Note: Automatic Call Back may not function properly for cell phones or phone
providers who do not allow this ability.

CUSTOMER SERVICE NW Ohio & SE Mich: 419-724-9800
Erie County: 419-627-0800
Selective Call Rejection
This feature allows you to block specific incoming callers from
dialing your telephone number. A blocked caller is automatically
disconnected after hearing an announcement stating,“ The
number you dialed is not accepting calls from this number.”
– Dial *60 and wait for the Selective Call Rejection
Management Menu
Press 1 to turn service on/off
Press 2 to add numbers to list
Press 3 to delete numbers from list
Press 6 to exit call
Press 0 to repeat the instructions
Selective Call Acceptance
This feature allows you to specify, in a call acceptance list, which
numbers will ring through to your phone.
Note: You will only receive calls from numbers on
your Selective Call Acceptance list. All other calls
will be blocked!
– Dial *64 and wait for the Selective Call Acceptance
Management Menu
Press 1 to turn service on/off
Press 2 to add numbers to list
Press 3 to delete numbers from list
Press 6 to exit call
Press 0 to repeat the instructions
Selective Call Forwarding
This feature is very similar to Call Forwarding. However, instead
of forwarding all incoming calls, only calls that are received from
numbers you specify will be forwarded to another phone number.
When you receive a call from a telephone number on your
Selective Call Forwarding list, your phone will only ring once to
alert you that the call has been forwarded.
Press *63 to access the Selective Call Forwarding menu
Press 1 to enable or disable
Press 2 to add numbers to your list
Press 3 to delete numbers from your list
Press 7 to specify the target number
Press 6 to exit
Vacation Service
This feature allows you to keep your telephone number
while you are gone for an extended period of time (at least
one month).
Distinctive Ring
Two telephone numbers are assigned to a single phone line, and each
phone number will have a distinctive ring. For example, if you have a fax
machine, you can assign two telephone numbers (one for your fax and one
for your telephone) to a single line. This feature requires Call Waiting.
Relocation Ring
This enables you to keep your old phone number if you have moved to a
location that requires a new phone number (for example, moving from a
Perrysburg address to a Toledo address).
Vanity Telephone Number
This enables you to choose a specific, easy-to-remember telephone number.
For example, 419-725-OHIO.
Non-Listed
Non-Listed number keeps your telephone number out of the phonebook,
but it can be retrieved through telephone directories such as 411.
Non-Published
Non-Published keeps your telephone number out of the phonebook and
telephone directories such as 411.
Additional Listing
A second listing in addition to your primary phonebook listing.
Information Listing
Additional lines of information which may be included with primary or additional
phonebook listings.
1110

13
The Power Of Messaging
Voice messaging lets you communicate using any touchtone
phone 24-hours-a-day.
12
From Outside Your Home
Call 419.724.9801
Enter home phone number with area code then your 5 digit passcode (same
security number found on the front of your Buckeye Broadband bill statement)
From Inside Your Home
Dial *99
Enter home phone number with area code then your 5 digit passcode (same
security number found on the front of your Buckeye Broadband bill statement)
Voicemail Telephone User Interface
NOTE: Services may vary depending on the level of Voicemail service you subscribe to. Press [*] at any time
to return to the previous menu.
To Access Your Voicemail:
From Home: Press *99 / From Any Other Phone: [phone]
Voicemail:
Voicemail works like an answering machine, allowing you to receive and store
messages when you are away from home or can not answer the phone, except
there is no additional equipment! You’ll never have to worry about missing
another important message again! Our Voicemail service will give you the storage
options, features and will provide superior reliability you would come to expect
from Buckeye Broadband.
Enhanced vs. Basic Voicemail:
We offer you a choice with your Voicemail service options. Depending on
Your households needs, you can choose between a Basic or Enhanced Voicemail
service. Below please find the feature differences:
Basic Enhanced
# of Voicemail Boxes 1 6
Storage Capacity 15 minutes 30 minutes/Mailbox
Duration/message 3 minutes 5 minutes
Call return/Reply to live No Yes*
*Restrictions apply. Local call return.
Standard Keys (use anytime)
Cancel/Exit [*]
Complete/Skip [#}
Record/Send Options
Review [1]
Send normal [2]
Send urgent [3]
Re-record [4]
Review list [5]
New Messages [1]
Saved Messages [2] During Playback Options
Increase volume [2]
Delete message [3]
Rewind [4]
Pause message [5]
Fast forward [6]
Decrease volume [8]
After Playback Options
Replay [1]
Save message [2]
Delete message [3]
Forward message* [4]
Reply to message [5]
Play date/time [6]
Play previous [7]
Skip to next [#]
*available with enhanced
Voicemail
To forward a message, record
introduction at beep and press [#]
LISTEN TO MESSAGES [1]
SEND MESSAGES [4]
At beep, record message
when finished press [#]
Review [1]
Re-record [4]
Add more recipients [6]
Cancel [*]
Enter mailbox number
and press [#]
Listen to address book [*]
See Record/Send Options
ACCESS SUB MAILBOX [6] Enter sub-mailbox #
USER OPTION [9]
Set current greeting [3]
Modify greetings [6]
Modify name announcements [8]
Most recent/oldest [1]
Turn envelope on/off [2]
FROM MAIN MENU
FROM MAIN MENU
FROM MAIN MENU
FROM MAIN MENU
Modify generic greeting [1]
Modify extended absence
greeting [2]
Keep name [1]
Change name [2]
Play number instead of name [3]
Greetings and name
annoucements [1]
Modify PIN [2]
Message playback options [3]
Notification options [4]
Create/Delete sub-mailboxes[5]
Enter PIN number press [#]
Resume/Pause notification [1]
Create sub-mailbox [1]
Delete sub-mailbox [2]
Record announcment [1]
Use default [2]
Create PIN [1]
Use existing PIN [2]
Turn extended absence
greeting On/Off [1]
Voicemail Telephone
User Interface (continued)
Reply to message [1]
Place call to sender [5]

GLOSSARY
15
Access Charges
Fees paid by long distance carriers to local telephone companies for
use of local facilities to originate or terminate calls.
Broadband
Any data transmission with relative size equal to or greater than 256
kilobits per second.
buckeyebroadband.com
Buckeye Broadband’s website for viewing the latest information about
new services, promotions, product updates and helpful information.
Cable Modem
A modem that uses coaxial cable to connect to the internet rather
than regular phone lines or ISDN lines.
Customer Service
Buckeye Broadband’s team of representatives who provide support
and assistance 24/7 for Buckeye Broadband cable television, Express
High-Speed Internet and Express Home Phone service. We can be
reached at 419-724-9800 (NW Ohio and SE Michigan) or 419-627-
0800 (Erie County).
Domestic Long Distance
Calls placed to cities outside of the local calling area to Canada or the
continental United States (including Alaska), American Samoa, Baker,
Howland and Jarvis Islands, Guam, Hawaii, Johnston Atoll, Kingman
Reef, Midway Islands, Navassa Island, North Mariana Islands, Palmyra
Atoll, Puerto Rico, U.S. Virgin Islands and Wake Island).
Essential Package
The mid-level Express Phone Service package includes unlimited local
calls and up to 150 minutes ($0.04 per min. thereafter) Local Toll, In-
state and State to State domestic long distance* calls in the continental
United States and Canada (includes the continental United States
(including Alaska), American Samoa, Baker, Howland and Jarvis Islands,
Guam, Hawaii, Johnston Atoll, Kingman Reef, Midway Islands, Navassa
Island, North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin
Islands and Wake Island). Plus a variety of FREE features such as Call
Waiting, Caller ID and more.
EUCL
A Federal fee that allows telephone companies to cover the cost of
telephone wires, poles and local network facilities and recover part of
the costs of completing long distance calls on their networks.
Expanded Local Calling Area
A large local calling area that encompasses much of Northwest Ohio
and Southeast Michigan eliminates the need to dial “1” before the
10-digit phone number.
Express Phone Service Calling Card
A card for making local and long distance calls with rates for calls
across the continental United States, Alaska, Hawaii, Canada, Puerto
Rico and U.S. Virgin Islands. Order or replace cards at 1-800-866-3260.
14
Continued
Quick Access Anytime
There are two ways to tell if you have a Voicemail message. Some phones have a
Voicemail indicator light, which will be on when you have a new message. If you
do not have a Voicemail light, you will hear several short beeps, then a regular dial
tone, when you first pick up the phone.
You can call your mailbox anytime, from anywhere,
using these steps:
A. Call your own phone number
B. When your greeting begins playing, interrupt it by pressing #
C. As prompted, enter your password
If calling your phone number is inconvenient because someone else may answer
your phone, use the below instructions:
A. Dial the Voicemail Access Number (419-724-9801)
B. Press *
C. Enter your mailbox number (10-digit home
telephone number)
D. Enter your password and press #

GLOSSARY
manner that is functionally equivalent to the ability of an individual who
does not have a hearing or speech impairment.
Unlimited Domestic Long Distance*
A service provided as part of the Premium Express Phone Service package
that allows the customer to make an unlimited number of long distance
calls to anywhere in the continental United States and Canada (includes
the continental United States including Alaska, American Samoa, Baker,
Howland and Jarvis Islands, Guam, Hawaii, Johnston Atoll, Kingman Reef,
Midway Islands, Navassa Island, North Mariana Islands, Palmyra Atoll,
Puerto Rico, U.S. Virgin Islands and Wake Island).
Unlimited Local*
A service provided as part of each of the three Express Phone Service
packages that allows the customer to make an unlimited number of calls
within the expanded local calling area.
USF
The Federal Universal Service Fund (USF) is a fund developed by the
Federal Communications Commission (FCC), as directed by Congress, to
help promote telecommunications service nationwide for emergency
services, government services, and surrounding communities. The USF
provides support for low-income consumers, high-cost service areas,
schools, libraries and rural health care.
Voice Over Internet Protocol
VoIP (Voice Over IP – that is, voice delivered using the Internet Protocol)
is a term used to describe delivery of voice information over the same
lines used for the internet. Unlike VoIP services, Express Phone Service
uses a true voice network using actual phone lines.
1716
Express Phone Service Detailed Bill
A detailed version of your Express Phone Service account activity showing
itemized calls and charges. Viewing these detailed bills requires internet access,
a Login Name and Password, and a PDF reader application. Complete
instructions can be found at buckeyebroadband.com.
Federal Communications Commission (FCC)
U.S. agency which regulates communication by wire and radio, including the
licensing of radio and television stations.
Fiber Optics
A bundle of glass fibers used for high-speed transmission of voice,
video and data.
Ground Package
The base level Express Phone Service package featuring unlimited local calls
(including the expanded calling area) and domestic long distance* calling at
$0.06 per minute, Call Privacy (*67), plus the option to choose your own long
distance carrier.
Internet
A worldwide network of computers communicating in a common language.
The internet is home to the World Wide Web, where individuals, companies,
and non-profit organizations may have a forum for their messages.
Long Distance Carrier
A provider of rates and services for placing calls to cities outside the local
calling area.
Premium Package
The top-of-the-line Express Phone Service package includes unlimited Local
Calls and Local Toll, In-state and State to State domestic long distance* calls
in the continental United States and Canada (includes the continental United
States including Alaska, American Samoa, Baker, Howland and Jarvis Islands,
Guam, Hawaii, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island,
North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake
Island). Plus a variety of FREE features such as Call Waiting, Caller ID, Call
Forwarding and more.
Router
A software and hardware connection between two or more networks that
permits traffic to be routed from one network to another.
TCP/IP (Transmission Control Protocol/Internet Protocol)
A series of numbers that creates an “address” to allow one computer to
communicate and exchange information with another.
Telecommunications Act of 1996
Passed by the Federal Government and implemented by the FCC, this act
deregulates the local telephone industry.
Toll
Fee for calls that are not considered to be local calls.
TRS
“Telecommunications Relay Services” are telephone transmission services that
provide the ability for an individual who has a hearing or speech impairment
to engage in communication by wire or radio with a hearing individual in a

Express Phone Service is a residential service offered for reasonable personal, non-commercial and lawful use only. Any other use may result in
discontinuance of service. Reasonable is up to 5,000 minutes per month of local and 2,500 minutes per month of domestic long distance (includes
the continental United States (including Alaska), American Samoa, Baker, Howland and Jarvis Islands, Guam, Hawaii, Johnston Atoll, Kingman Reef,
Midway Islands, Navassa Island, North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake Island). Use of unlimited long
distance for commercial, data/computer connections and mass-solicitations (ex-auto dialing/faxing) is prohibited and will result in suspension/termination
of service.
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If you experience any problems with your Express Phone Service or calling
features, please call Customer Service at 419-724-9800 (NW Ohio and SE
Michigan) or 419-627-0800 (Erie County) and one of our representatives
will assist you.
IMPORTANT: DO NOT restart your modem or shut down any of the
equipment unless you are instructed to do so by the Buckeye Broadband
Customer Relations Representative.
Before calling, please be prepared to answer the
following questions:
1. Is your cable television working properly?
2. If you have Express High-Speed Internet, can you still access the
internet?
3. Do any of your phones have a dial tone?
4. Are all phones plugged in properly?
Thank you for your cooperation. Having the answers to these questions
prior to calling Customer Service will allow the representative to handle
your call with greater speed and efficiency.
TROUBLESHOOTING HOW TO CONTACT US
Buckeye Broadband values your business and looks forward to providing
you with the same local service you’ve come to appreciate with our cable
television and/or high-speed internet services.
If you have any questions or experience any problems with your Express
Phone Service, please contact a Customer Relations Representative.
CUSTOMER SERVICE
CALL: 419-724-9800 (NW Ohio &
SE Michigan)
419-627-0800 (Erie County)
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© 2016 Buckeye Cablevision, Inc.
MKTG-5/16
While this document has attempted to include the most recent
and accurate information as of the date of publication, it is
subject to change without notice.
PUCO
The Public Utilities Commission of Ohio (PUCO) is a state agency that has authority over many
aspects of the telephone service provided, including rates and quality of service.
A “bill of rights” summarizes some of the PUCO’s rules for telephone companies. For more
detailed information, please contact your Buckeye Broadband or the PUCO at
www.puco.ohio.gov or any of the following phone numbers.
1-800-686-7826 (toll free) or 614-466-3292 or for TDD/TTY at 1-800-686-1570 (toll free) or
614-466-8180 from 8 a.m. to 5 p.m. weekdays.
MPSC
The Michigan Public Service Commission’s (MPSC) statutory responsibilities related to
telecommunications services require that technical support be available to companies providing
the services and customers using the services.
Consumers must carefully examine their options and take greater responsibility for their
telecommunications choices. The MPSC website contains information to help provide a better
understanding of the regulatory environment and consumer options.
For reference to statutes, rules and standards, please visit www.michigan.gov/mpsc or call
517-241-6180.
DIGGING OR DRILLING?
Please call before digging or drilling on your property in Ohio and Michigan.
Ohio Utilities Protection Service (OUPS)
Call Before You Dig: 1-800-362-2764
Michigan’s One-Call Utility Notification Organization
MISS DIG: 1-800-482-7171