Buddy Ohm User manual

Need Help? www.buddy.com/support
5
Installing
Buddy Ohm
Use this guide to help install Buddy Ohm in your building
and provision the device using the Buddy Ohm App.
Before proceeding please read our
Pre-Installation Guide.
Only trained and certied electricians are
allowed to install, replace, or service. Working
with electrical systems such as panels with
energy supply can lead to major injuries.
BUDDY PLATFORM 20181206

Need Help? www.buddy.com/support
6
Installing the Buddy Ohm
Buddy Ohm is the main base unit which other
devices communicate with. Buddy Ohm connects
via cellular network to Buddy Cloud.
Inside the Ohm box is the Ohm device and an antenna.
Open the top cover of the Buddy Ohm device
and Install the antenna to the Ohm.
Power on the Buddy Ohm using the power supply.
Note: Use the 5 volts power supply.
After you plug in your power supply, the cellular dongle
will ash green or blue for less than a minute. After
a minute, the light should change to solid green.
Note: If the light doesn’t become solid green, that means
there is no cellular connection and the Ohm is unable
to connect to the Internet. See troubleshooting options
below for alternative connections to the internet.
Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support
7
Creating a Site
Now that your Buddy Ohm is plugged in and fully
operational, use the Buddy Ohm app on your smart
phone to select your relevant customer organization.
If you don’t already have the Buddy Ohm
app installed, please reference Page 4.
Using the Buddy Ohm app on the smart phone
select your relevant customer organization.
Select the green “” sign
Select “Site” to create a new site. This site
created under the organization folder will
link your hardware to the Buddy Cloud.
Name the site. e.g.: Olympic Plaza Building
A “Site” is typically the name of the building
or the name of the customer.
Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support
8
Provisioning Buddy Ohm
Use the Buddy Ohm App to provision your Buddy Ohm.
After creating a “Site”, it’s now time to provision
the Buddy Ohm. This is the rst step in monitoring
electricity and other resources within the building.
Under the site folder created select the green “” sign.
Using the mobile app, select “Device”.
QR camera will launch in app.
Scan the QR code on the box or the Buddy Ohm.
Name the Buddy Ohm and select the appropriate Voltage.
Click “SAVE”.
Click “SAVE”.
Note: If you are seeing a low signal strength icon next to
your device, try repositioning it closer to the Buddy Ohm.
Mounting Information
Using the magnetic back cover on Buddy Ohm,
mount the Buddy Ohm on a metal surface.
Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support
9
Ohm Installation Guide | Installing Buddy Ohm
Installing Current
Transformers (CTs)
to Electrical Panel
Note: This step includes working with the electrical panel
rack. If required, contact a qualied electrical expert.
Locate the electrical panel.
Remember or record the panel voltage and
amperage. This information will be required
later in the Buddy Ohm app, see Page 8.
Open the panel cover using the necessary tools, if needed.
Use the required amperage CT clips and install to
the desired circuit(s) that you want to measure.
Install CT clips on circuit(s), you will name
the circuit(s) later in the mobile app.
Important: Ensure CTs have polarity (facing the proper
direction). You will receive a negative reading in your Ohm
Portal if CTs have been installed in the wrong direction.

Need Help? www.buddy.com/support
10
Ohm Installation Guide | Installing Buddy Ohm
Need Help? www.buddy.com/support
Troubleshooting
I am seeing (-)negative readings on my
Feed Cards in the Ohm Portal:
āāThis means a CT clip was installed improperly, ensure
CTs have polarity (facing the proper direction).
I can’t get my phone to scan the QR
codes. Camera fails in focusing:
āāTry another code on the same device/
item. We provide several QR codes or try
entering the QR barcode manually
Sense is reporting, but the Sense’s Feed Card
in the Ohm Portal often turns red:
āāMonitor the signal strength from the
“Connected devices” section of the Ohm
Portal, or from the Buddy Ohm App
āāRemove the Sense’s cover and take the antenna
(the black wire) out of the case, on a straight
vertical line. Please make sure the Buddy Ohm
is installed in a vertical position, in the highest
location possible, and free from features that
could interfere with RF communication.
āāIf the problem persists, consider relocating
the Sense closer to the Buddy Ohm
Sense stopped reporting. Portal widget solid red:
āāRemove the plastic cover from the Sense and Make
sure the green LED light next to the terminal block
blinks every 10 seconds If not, replace the batteries
After provisioning a Ohm Link, the associated Feed
Card(s) in the Ohm Portal remain(s) yellow:
āāMake sure all provisioned inputs are rmly plugged
in (both CTs 3.5mm jacks and power adapters cables)
āāMake sure the antenna is rmly installed
āāPower cycle the Ohm Link (remove all power sources,
or press the small push-button installed on the PCB)
All Feed Cards in the Ohm Portal are red:
āāMake sure the Ohm’s antenna is rmly installed
and check the Buddy Ohm’s connectivity through
“Connected Devices” in the Ohm Portal
āāIf you don not have access to the Ohm Portal you can
cycle the Buddy Ohm’s menu by pressing the front
button, and check for connectivity info like external IP
āāIf Ohm is oine, power cycle it
When provisioning a device via the Buddy Ohm App,
I get an error message when clicking on Save.
āāContact Buddy Support and provide
the QR code for the device
Contact Support
Online: www.buddy.com/support
Email: [e-mail]
Additional Documentation
Ohm Installation Guide
Ohm Portal User Manual
Ohm Product Specications
Find additional documents and guides
online, visit www.buddy.com/support.