Warranty 2
Please ensure the Warranty Registration process is completed upon receipt of this
product. To do so, go to www.bwbroadcast.com/warranty with your product’s serial
number to hand. BW Broadcast warrants the mechanical and electronic
components of this product to be free of defects in material and workmanship for a
period of two years* from the original date of purchase, in accordance with the
warranty regulations described below. If the product shows any defects within the
specified warranty period that are not due to normal wear and tear and/or
improper handling by the user, BW Broadcast shall, at its sole discretion, either repair
or replace the product. If the warranty claim proves to be justified, the product will
be returned to the user freight prepaid. Warranty claims other than those indicated
above are expressly excluded.
Return authorisation number
To obtain warranty service, the buyer (or his authorized dealer) must contact BW
Broadcast during normal business hours BEFORE returning the product. All inquiries
must be accompanied by a description of the problem. BW Broadcast will then issue
a return authorization number. Subsequently, the product must be returned in its
original shipping carton, together with the return authorization number to the
address indicated by BW Broadcast. Shipments without freight prepaid will not be
accepted.
Warranty regulations
Any product deemed eligible for repair or replacement by BW Broadcast under the
terms of this warranty will be repaired or replaced within 30 days of receipt of the
product at BW Broadcast. If the product needs to be modified or adapted in order
to comply with applicable technical or safety standards on a national or local level,
in any country which is not the country for which the product was originally
developed and manufactured, this modification/- adaptation shall not be
considered a defect in materials or workmanship. The warranty does not cover any
such modification/adaptation, irrespective of whether it was carried out properly or
not. Under the terms of this warranty, BW Broadcast shall not be held responsible for
any cost resulting from such a modification/adaptation. Free inspections and
maintenance/repair work are expressly excluded from this warranty, in particular, if
caused by improper handling of the product by the user. This also applies to defects
caused by normal wear and tear, in particular, of faders, potentiometers,
keys/buttons and similar parts. Damages/defects caused by the following conditions
are not covered by this warranty: Misuse, neglect or failure to operate the unit in
compliance with the instructions given in BW Broadcast user or service manuals.
Connection or operation of the unit in any way that does not comply with the
technical or safety regulations applicable in the country where the product is used.
Damages/defects caused by force majeure or any other condition that is beyond
the control of BW Broadcast. Any repair or opening of the unit carried out by
unauthorized personnel (user included) will void the warranty. If an inspection of the
product by BW Broadcast shows that the defect in question is not covered by the
