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Warranty
Please ensure the Warranty Registration process is completed upon receipt of this product.
To do so go to www.bwbroadcast.com/warranty with your product’s serial number to hand.
BW Broadcast warrants the mechanical and electronic components of this product to be
free of defects in material and workmanship for a period of two (2) years from the original
date of purchase, in accordance with the warranty regulations described below. If the prod-
uct shows any defects within the specified warranty period that are not due to normal wear
and tear and/or improper handling by the user, BW Broadcast shall, at its sole discretion, ei-
ther repair or replace the product. If the unit has a manufacturers fault within twenty eight
(28) days then BW Broadcast will pay the freight at their discretion.
If the warranty claim proves to be justified, the product will be returned to the user freight
prepaid. Warranty claims other than those indicated above are expressly excluded.
Return authorisation number: To obtain warranty service, the buyer (or his authorized dealer)
must call BW Broadcast during normal business hours BEFORE returning the product. All in-
quiries must be accompanied by a description of the problem. BW Broadcast will then issue
a return authorization number. Subsequently, the product must be returned in its original
shipping carton, together with the return authorization number to the address indicated by
BW Broadcast. Shipments without freight prepaid will not be accepted.
Warranty regulations: Warranty services will be furnished only if the product is accompanied
by a copy of the original retail dealer’s invoice. Any product deemed eligible for repair or
replacement by BW Broadcast under the terms of this warranty will be repaired or replaced
within 30 days of receipt of the product at BW Broadcast.
If the product needs to be modified or adapted in order to comply with applicable tech-
nical or safety standards on a national or local level, in any country which is not the coun-
try for which the product was originally developed and manufactured, this modification-
/adaptation shall not be considered a defect in materials or workmanship. The warranty
does not cover any such modification/adaptation, irrespective of whether it was carried out
properly or not. Under the terms of this warranty, BW Broadcast shall not be held responsible
for any cost resulting from such a modification/adaptation.
Free inspections and maintenance/repair work are expressly excluded from this warranty, in
particular, if caused by improper handling of the product by the user. This also applies to de-
fects caused by normal wear and tear, in particular, of faders, potentiometers, keys/buttons
and similar parts.
Damages/defects caused by the following conditions are not covered by this warranty: Mis-
use, neglect or failure to operate the unit in compliance with the instructions given in BW
Broadcast user or service manuals. Connection or operation of the unit in any way that
does not comply with the technical or safety regulations applicable in the country where
the product is used. Damages/defects caused by force majeure or any other condition that
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