C2Max XTREME HD User manual

USER MANUAL FOR
XTREME HD RECORDER

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INTRODUCTION
This user’s manual is designed to be a reference tool for the end user of the system.
Before installation and operation, please read the following safeguards and
warnings carefully.
• Placetheequipmentonahard,levelsurface.
• Donotplaceyourequipmentinaclosed-inwallunit,oronasoft,fabric
surface such as a bed, sofa, carpet, or a rug
• Leave10.2cm(4in)minimumofclearanceonallventedsidesoftheequipment
 topermittheairowrequiredforproperventilation.Restrictingairowcandamage
 theequipmentorcauseare.
• Ensurethatnothingrestsonyourequipment’scablesandthatthecablesare
 notlocatedwheretheycanbesteppedonortrippedover.
• Keepyourequipmentawayfromradiatorsandheatsources.
• Keepyourequipmentawayfromextremelyhotorcoldtemperaturestoensure
 thatitisusedwithinthespeciedoperatingrange.
• Moveequipmentwithcare;ensurethatallcastersand/orstabilizersarermly
 connectedtothesystem.Avoidsuddenstopsandunevensurfaces.
Reproduction in whole or in part without written permission is prohibited.
Allrightsreserved.
Trademarks: All brand names and products are trademarks or registered
trademarksoftheirrespectiveowners.
Disclaimer: The information in this document is subject to change without notice.
The manufacturer makes no representations or warranties, either express or implied,
of any kind with respect to completeness of its contents.
Manufacturershallnotbeliableforanydamageswhatsoeverfrommisuseofthisproduct.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION:TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT
REMOVE COVER.NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE
CAUTION:TO PREVENT ELECTRIC SHOCK, MATCH THE WIDE
BLADE OF THE PLUG TO THE WIDE SLOT AND INSERT FULLY.
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of un-insulated“dangerous voltage”
within the products’enclosure that may be of sufficient magnitude to constitute
a risk of electric shock.
The exclamation point within an equilateral triangle is intended to alert the user
to the presence of important operating and maintenance (servicing) instructions
in the literature accompanying the appliance.

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THANK YOU FOR CHOOSING C2MAX
This manual was written for our 3.2 operating system and was accurate at time of release.
Howeverbecauseofcontinuouseortstoimproveandupgradeoursoftwareandproducts
somefeaturesofyourdevicemaynotbeincludedinthismanual.
Thismanualcoverstheoperatingsystemthatisontherecorderanddoesnotinclude
informationrelatingtoothersoftwaresuchasphone/tabletapplications.Foruptodate
manualsonothersoftwarepleasevisitoursupportpageonwww.c2max.com
YOUR SYSTEM INFORMATION
Thispageisforuniqueinformationrelatedtoyoursystem;thispageshouldbelledinby
your system integrator at the time of install.
DeviceModelNumber:
DeviceSerialNumber:
Amount of HDD Installed:
Date of Install:
InternalIPAddressofdevice:
HTTPPort:
TCPPort:
ExternalIPorDYNDNSAddress:
Installation Company:
Support Number:

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CONTENTS
1. Connections........................................................................................................................ 5
2. Mouse Operation...............................................................................................................6
3. System Start Up ................................................................................................................ 7
  a.Start-up ........................................................................................................... 7
  b.PasswordChange ....................................................................................... 7
  c.StartupWizard .............................................................................................8
d. On Screen Display Icons...........................................................................9
e. Quick Menu....................................................................................................9
f. System Login..................................................................................................9
g. Camera Toolbar.......................................................................................... 10
3. Main Menu............................................................................................................................11
4. ChannelType.....................................................................................................................12
  a.ChangingfromCoaxtoUTPTransmission.......................................12
  b.ChangingthesystemtoacceptIPCameras....................................12
  c.AddingIPCameras....................................................................................12
5. Channel Names................................................................................................................ 14
6. Time Functions ................................................................................................................ 14
a. Setting the date the time ....................................................................... 14
  b.SettingupDST(DaylightSavingTime)............................................ 14
  c.SettingupNTP(NetworkTimeProtocol) ....................................... 14
7. Account Management....................................................................................................15
  a.ChangingPasswords.................................................................................15
b. Adding Accounts ...................................................................................... 16
  c.MakingCamerasCovert.......................................................................... 16
8. Recording Quality............................................................................................................18
9. Recording Schedule...................................................................................................... 20
a. Default Setup ............................................................................................. 20
b. Scheduling .................................................................................................. 20
c. Timeline Schedule Setup.........................................................................21
d. Manual Schedule Setup ...........................................................................21
10. RecordSet.........................................................................................................................22
11. EventSetup.......................................................................................................................23
e. Motion Detect ............................................................................................ 24
12. Playback............................................................................................................................ 26
  a.BasicPlayback........................................................................................... 26
  b.PlaybackControls.....................................................................................27
  c.SmartPlayback ..........................................................................................28
  d.Search/PlaybackFunctionList......................................................... 29
13. Backup 31
a. Backing up Video .......................................................................................31
  b.ClipBackupviaSearch ...........................................................................32
  c.FileBackupviaSearch ............................................................................33
  d.PlayingBackupFiles............................................................................... 34
14. HardDriveManagement..............................................................................................35
  a.FormattingHardDrives ..........................................................................35
15. Remote/NetworkAccess ......................................................................................... 36
b. Web Browser ............................................................................................. 36
16. SystemInfo ...................................................................................................................... 39
a. Info ................................................................................................................. 39
b. Alarm Status ..............................................................................................40
  c.BPSInfo........................................................................................................40
d. Log.................................................................................................................40
e. Network Info................................................................................................ 41
17. Software ............................................................................................................................ 42
18. Troubleshooting ............................................................................................................. 43
19. ProductWarranty ...........................................................................................................47
20. TechnicalSupport...........................................................................................................47
21. Notes ............................................................................................................................. 48

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1. CONNECTIONS
Belowisalistofconnectionsthatmaybefoundonyourdevicedependingonyourmodel.
Power Connectors
Thedevicewilleitherrequirepowerbyadirectpowerleadora
smallerDCPort.Inbothscenariosthepowerleadandorpower
supply will be included in the accessory box.
BNC Video Ports
Dependingonthemodelyoursystemwillhaveanumberofthese
connections;theseconnectionswillbelabelledonyourdevice
withnumbersandiftheyarevideoinputsoroutputs.
HDMI
UsethisvideooutputtoconnecttoaHDMonitor
VGA
UsethisvideooutputtoconnecttoaVGAMonitor
USB
Depending on your model the USBs will either be located on the
frontoratthebackofthedevice
Network Port
Thenetworkportisusedforconnectingyourdevicetothe
network for remote access.
E-Sata Port
Models with this port can backup and add external storage
Alarm I/O’s
Models with these connector blocks can accept alarm triggers
RS-232 Port
TheRS-232serialportisusedforadvanceddiagnostics

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1 2
3
2. MOUSE OPERATION
Thisdevicecanbecontrolledusingtheremotecontrol,frontpanelorbyusingtheUSB
mouse.HoweverwehavefoundthatusingtheUSBmouseistheeasiestandmostecient
wayofcontrollingthesystemwiththisinmindwehavecreatedthemanualbasedonusing
the system with the USB mouse.
Themouseoperatesonasimilarbasistowhatyouhaveonacomputer;leftandrightclick,
double click, click and drag and scrolling.
1. Left Click Button
a. Single Click
  i.Clicktoopenthequicktoolbar
ii. Opening menus
iii. Checking a box
  iv.Selectinglettersandnumbersontheon-screenkeyboard
b. Double Click
  i.Bringingacamerafullscreenonlivevieworplayback
  ii.Selectingaplaybackevent
iii. Opening certain sub menus
2. Right Click Button
 a. Exitsanymenuorreopenspreviouswindow
 b. Onliveviewitdisplaysquickselectoptions
3. Scroll Wheel
 a. Scrollsthroughmenusoreventsinalist
 b. Increasesordecreasesnumericvaluesininputboxes

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3. SYSTEM START UP
a. Start-up
Yourdeviceisfullyoperationalandavailabletousewhenyouhearthebeep.
Atdefaultthesystemissettocontinuousrecordonallchannels,pleaseobservethenoti-
cation icons on each channel.
The default Operating System language will be English.
Thedevicewillbootupinitiallyinmulti-screenmodeandwillsavethelastcongured
screencongurationafterre-boots.YoucanalsosetupscreenlayoutfavouritesintheDis-
play menu.
The1stscreenthatwillappearwithbethepasswordchangerequest,werecommendthat
you follow this process and securely record any changes.
b. Password Change
Whenthesystembootsupforthe1sttimeyouwillberequestedtochangethedefault
administrator password for local and online access, the system will display the following
screen:
IMPORTANT!
It is highly recommended that you change all the default system passwords to
 ensurethesecurityofthesystem.Pleasefollowtheinstructionsinthe“Account
Management” section of this manual in how to change passwords. Record any
changes and keep that information stored securely.
 Ifanincorrectpasswordisentered3timesincorrectlywithina30minuteperiod
the system will lock the user account. If you are locked out of the system wait
 30minutesorrebootthedevicebeforeattemptingtologinagain.
Factory default username
and passwords are as follows:
• Username:admin
 Password:admin
• Username:guest
 Password:guest

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c. Start-up Wizard
Afteryouhavechangedthedefaultsystem
password,astartupwizardwilllaunchto
guide you through some essential settings.
Clicknexttoenterthestartupwizard,the
system will ask you for the password.
Proceedtoenteryourpasswordand
enterthewizard.
1. GeneralMenuincludingDate
and Time Setup
2. Record Quality Settings
4. Enabling/DisablingRecording
Theabovearequicksettingsadjustmentsforessentialpartstoyoursystem,
formoreinformationonanyofthesemenuspleasevisittheindividual
chapters in this manual.
3. Record Schedule Setup
5. Network Settings

d. On Screen Display Icons
Wheninliveviewmodeyouwillseethefollowingiconsdisplayintheviewingwindowsof
each channel
 1Channelisrecording  3VideoLossorNoCameraispluggedin
 2Motionhasbeendetected 4CameraLockorCameraisin
      privacymode
e. Quick Menu
Youcanaccessthequickmenubyrightclickinganywhereonthelivescreen.
Thequickmenugivesyouaccesstothesystemskeyfunctions.
• SingleView/Spilt:Selectacamerainfullscreenorselect
a multi display option
• PTZControl:MovementandControlforPTZenabled
 cameras(notincluded)
• ColourSetting:Congurecoloursettingsforeachchannel
• Search/Playback:Viewrecordedvideofromthesystem
• Manual:Changerecordingsettingsforeachchannel
• MainMenu:AccesstothesystemsMainMenu
f. System Login
By default, the login password is the same as the user name, for example:
• Username:guest Password:guest
• Username:admin Password:admin
By default the system has two user names:
• guest=Limiteduseraccesstocertainpartsofthesystem
• admin=Fulladministratoraccesstoallfunctionsandusedastheremotelogin
  Backspace/Delete
  ConrmEntry/Closekeyboard
Change to capital letters etc.
Space
Byclickingonaeldsuchasapasswordortextentryitwilldisplaytheabovevirtual
keyboard.Thekeyboardoperatesjustlikearegularon-screenkeyboard,leftclicktoselect
individualcharactersandShifttochangetheletterstouppercasecharacters.
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g. Camera Toolbar
Thecameratoolbarisusedtoperformquickactionsonaspecicchannelwheninliveview
mode.Toaccessthecameratoolbarmovethemousetothetopcentreofthechannelandit
will display options like this:
       NOTE:Youmayneedtologininto 
       yoursystemandhaverightstouse 
these functions.
Realtime Playback
Thisfunctionallowsyoutoviewthelast5~60minutesofvideofromthatselectedchannel.
Tooperatethisfunctionjustclickanditwillplaybackrecordedvideo(ifavailable)
from 5 minutes ago.
NOTE: At default the recorder will playback from 5 minutes ago, this can be increased up to
60minutesbychangingthevalueof‘RealtimePlay’inSettings>General
Digital Zoom
 • Pressthebuttontoenabledigitalzoomonthechanneltheicon
will then change to
 • Clickanddragaboxaroundtheareayouwanttozoominon
 • Clickanddragtopantheselectedzoom
 • Rightclicktoresetbacktofullview
 • Clickagaintodisabledigitalzoom,theselectedareawillbeatthe
  samezoomuntilyourightclickinsidethechannel.
NOTE:Youcanusedigitalzoomonmultiplechannelsatthesametime.
Usingthedigitalzoomdoesnotaecttherecordedvideo.
Realtime Backup
ThisfunctionallowsyoutorecordlivevideooftheselectedchanneldirectlyontoaUSB
device(notincluded)
1. InserttheUSBbackupdeviceintooneoftheUSBportsonthedevice
2. Clickonthebuttontobeginthereal-timebackup,theiconwillchangeto
if successful.
3. Clickagaintostopthereal-timebackup.

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3. MAIN MENU
SEARCH
SETTING
INFO
BACK UP
CAMERA
EXIT
Search
Setting
General
Display Setup
PTZSetup
TextOverlay
Account Manage
Auto Maintain
BackupCong
Default
Upgrade
IPSettings  
Ports   
Wi-Fi   
3G   
PPPoE  
DDNS
IPFilter  
e-mail   
FTP   
UPnP   
SNMP   
Multicast
Alarm Centre
P2PSetting
Register
Schedule
HDD Manage
Record Set
Advanced
Quota Setup
Detect MD
Exception Setup
Event
Storage
Network
Info
Alarm Status
BPS Info
Network Info
Log
Back up
Encode/Overlay
Image
Channel Name
Exit
Audio/Video
Input Type
HD Info
Record Info
Version
Online Users
Net Load
Network Test
Shutdown
Logout
Reboot

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4. CHANNEL TYPE
Yoursystemdependingonthemodelmaybeabletoacceptdierenttypesofcamera
technology.
GotoMainMenu>Camera>Encode/OverlayandthenselectInputType
a. Changing from Coax to UTP Transmission
Atdefaultyoursystemwillbedefaultedtobringingcamerasignalsviacoaxcable,ifyou
areusingUTPcablewithBalunsyoushouldselectUTPforthechannel.
b. Changing the system to accept IP Cameras
DependingonyourmodelyoumayalsohavetheabilitytoaddIPCamerastoyoursystem.
PleaserefertothespecicationsheetforthenumberofIPCamerasyoucanaddtothe
system.
ToaddanIPCamerasimplyclickIPonthelastchannelandclickapply.Thesystemwill
requestare-boottoapplythechanges.
c. Adding IP Cameras
Whenthesystemisre-bootedtherewillbeanewoptioninMainMenu>Cameracalled
RemoteDevicewhichwilldisplaythefollowingscreen
  1. ClickIPSearchtondavailable
   devicesonthenetwork
  2. Highlighttherequireddevicethat 
you wish to add
3. Click Add
  4. Whenthedeviceisaddeditwill
   appearintheAddedDevicelist
below
  5. Whenadeviceissuccessfully
connected it will display a green light
in the status column

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5.CHANNEL NAMES
Namethecamerastobemoredescriptivetothelocationofthecamerasoitis
easy to identify
      1.Accessthemainmenuandgoto
      Camera>ChannelName
2. Then enter the names for your cameras

6.TIME FUNCTIONS
Itishighlyrecommendyousetthesystemtimeonthedayofinstalltoavoidany
duplicationinles.
a. Setting the date the time
1. AccessthemainmenuandgotoSetting>General
2. Enter the current Date and Time according to the date and time format
3. ClickSavenexttothetime
Date and Time adjustment
      SavebuttonforDateandTimeadjustments
      SetupandofDST(DaylightSaving)
      SetupandofNTP(NetworkTimeProtocol)
b. Setting up DST (Daylight Saving Time)
DSTsettingswillmovethetimeforwardandbackforsummertimeadjustments.Thesystem
willhavethesettingsforUKandIrelandSummerTimepre-lled.Usethetickboxtoenable
and disable this feature.
c. Setting up NTP (Network Time Protocol)
YoucanalsosyncyourdevicetoaninternetbasedNTPserver.Thesystematdefaultwill
haveanetworkbasedtimeserverpre-lled.Toenableticktheboxnextto“NTP”.
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7. ACCOUNT MANAGEMENT
MainMenu>Setting>AccountManage
Everyuserinthesystemisinagroup,andreceivespermissiontoaccesssystemfunctions
based on their group settings.
The following user groups are setup at default in your system:
• admin:Accountsintheadmingrouphaveaccesstoallmenusandcan
control user accounts
• user:Accountsintheusergrouphavelimitedaccesstosystemmenus.
Youwillsee3usernamesintheaccountlist
• guest=Limiteduseraccesstocertainpartsofthesystem
• admin=Fulladministratoraccesstoallfunctions
• default=Thisisasystemaccountusedforautomatedtasksthatcanbesetupinthe
device,thisusernamewillnotbedisplayinthedropdownmenu
Whenaddingauseryoucancontrolpermissionstocertainpartsofthedevice(including
whichcamerastheusercanviewremotelyaswellaswhichchannelscanbeplayedbackon
thedevice)
a. Changing Passwords
      1.AccessthemainmenuandgotoSetting>
Account Manage, then click the button
of the user name
2. Select the user you wish to modify from
the drop down list
      3.TickthemodifyPasswordBox
      4.UnderOldPasswordenterthe
      previouspassword
      5.UnderNewPasswordandConrm
      Passwordenterthenewpassword
      6.ClickSave
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b. Adding Accounts
1.AccessthemainmenuandgotoSetting>AccountManage,thenclickAddUsertodis-
play the following screen:
      2.Youcannowenterthedetailsforthe
new user account
a. User Name: Enter the desired username
b. Reusable: When this option is ticked it will
allow this user to login multiple times
simultaneously
      c.Password:Enterapasswordforthe
account. Repeat password under
      ConrmPassword.
      d.Memo:Thiseldisoptionalandisa
description of the user account.
e. User MAC: Optional, this allows you to
enter the MAC address you permit to use
with this account.
      f.Group:Selectthegroupyouwantthe
user to be part of.
3. In the bottom half of the screen, you can disable certain permissions for this user. De-
pendingonwhichgroupyouhaveselecteditwillautomaticallyselectallpermissionforthe
selectedgroup.Youcanonlyreducethepermissionsfortheaccount.
4. ClickSavetoaddtheuser.
c. Making Cameras Covert
Ifyouwantcertaincamerastobeincovert/privacymodeonbootupyoucanmodifythe
“default“username.Sowhenthesystembootsupyouwillseethecameralocksymbol
on the particular channels.
1. AccessthemainmenuandgotoSetting>AccountManage,thenclickModifyUserand
change the username to default from the drop down list to display the following screen:
2. Select Monitor from the tab selection
3. At default all channels will be ticked,
      un-tickthecamerasyouwanttomakecovert
      4.ClickSave
NOTE: When a user with access to the
channel is logged in they will see that
      cameraonliveview,totestyourchanges
logout of the current username.
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8. RECORDING QUALITY
To set the resolution and frames per second your system records at you need to go to the
following menu
Camera>Encode/OverlayandthenselectAudio/Videofromtheleftpanel
The adjustments that are made in
  thismenualsoaecttheuencyand
  qualitythatyouexperiencewhen 
  viewingthesystemremotely.
The system can stream and record
two separate streams
  • MainStream–thisisthehigher
   qualitystreamwhichyouuse
   whenyouareusingthedevice
locally, the main stream settings
are located on the left
  • ExtraStream–thisisthelower
   qualitystreamwhichusesless
space on the HDD as well as
   transmittingsmallerleswhen
   accessingfromremotedevices
Channel-thisisthechannelyouaremodifying
Type–thisisthetypeofrecordingyouaremodifying,forexampleyousetthatRegular
(Constant)recordingatalowqualityandthensetthatMotionrecordsatahigherquality
Compression–H.264isacompressionusedforcompressingthelesize
Resolution–Thiswillvarydependingonthetypeofcamerayouhavebutwilldefaulttothe
highestquality,ifyouwanttosavespacelowerthesettings
Frame Rate (FPS)–thisindicatesthenumberofframesineachsecondofrecordeddata,
thishasvariablesettingadjustmentof1~25(PAL)
Bit Rate Type –youhavetheoptionofCBRorVBR,CBRbeingConstantandVBRbeing
variable.Thiswillaecttherecordingandstreamingqualityanduency
Bit Rate (Kb/S)–thisistheamountofdatathelessizeswilloccupyontheHDDaswellas
streamtoremotedevices
Audio/Video –thisistoenableanddisableaudioonboththemainandextrastream.You
alsohavetheoptionofdisablingthevideoonthe2ndstream.Youneedtohaveacamera
with microphone for the system to record audio
IMPORTANT NOTICE
 WerecommendyoutesttherecordingqualityinPlaybacktoensureyouarehappy
 withthechangesthathavebeenmade,ascertainsettingsinthismenuwillhavea
 negativeimpactontherecordingquality.
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9. RECORDING SCHEDULE
a. Default Setup
Atdefaultyoursystemissetuptoconstantrecord,sothismeanseverythingisrecording
24x7
Howeverthiswillalsorecordmotionactivitysuchastreesmovingandanimals,youcan
howeverchangetheregionthatitrecordsaswellasthesensitivityintheSetting>Event
menu.
b. Scheduling
TochangehowthesystemrecordsopenthemainmenuandgotoSetting>Storageand
select Schedule
Atdefaultyoursystemshouldjusthaveonecontinuousgreenbargoingacrosseachweek
day,whichsigniesthatthesystemisrecordingeverything24x7.
Manual Setting of Schedule Clears the current selection of the
selected type of recording for the
selected days
  WhenyouseeGreenintheschedule Whenyouseeyellowintheschedule
it means the recorder is in constant it means during this period the
recording mode, so in the example recorder will record motion based
  abovethesystemissettorecord  activity,theparametersofthe
  constantlyeverydayfrom  sensitivityandregionsissetup
  08:00~18:00    intheEventmenu
Red shows that the system will record Blue shows that the system will
  alarmtriggers(thisisonlyapplicable recordwhenmotionor
  tosystemswithalarmI/O’s)  alarmisdetected

c. Timeline Schedule Setup
Channel Selection; before you begin customising the schedule select
the channel you want to customise. If you want to make the same
adjustment to all channels select All in the dropdown menu.
Pre-Record; thisadjustmentallowsyoutorecordthesceneupto30secondspriortothe
detectedactivity
Redundancy; ifthereismultipleHDDsinstalledthisselectionwillbecomeactive.Thisfunc-
tion allows you to record the same data onto both HDDs
1. Selectthedesiredchannelorallchannelsfromthedropdownmenu
2. Selecttheweekdaysbyselectingmultipleindividualdaysoralldays,
 whenadayisselecteditwillhavethissymbol
3. Selectthetypeofrecordingyouwanttoeditfromtheselectionabovethetimeline
4. Clickandhighlightthetimelineintothetimesyouwanttorecord
5. Repeatforothercameras,recordingtypesordaysasrequired
6. ClickApplytosavethechanges
d. Manual Schedule Setup
1. Selectthedesiredchannelorallchannelsfromthedropdownmenu
2. Click the gear icon to the right of one
of the days you want to modify, this will
open a new window
3. Youcanpre-deneupto6periods,per
day and per channel. Begin by entering
 astartandnishtimeforoneormore
periods
4. Selecttherecordingtypeyouwantduring
the period
5. Selecttheotherday(s)youwantthis
schedule also to run
6. ClickSavetoclosethiswindow
7. ClickApplytosavethechanges
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10. RECORD SET
Thismenuallowsyoutoturnoandonrecordingforparticularchannels
Schedule–whenthechannelsaresettoscheduleitmeanstherecorderwillfollowwhat-
everissetintherecordschedule
Manual–thisisamanualoverridetoswitchtorecordingsetuptoconstant24x7
Stop–thisisamanualsettingtostoprecordingonselectedchannels,settingachannelto
Stopwillmeanitwon’trecordanyvideoforthatparticularchannel
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