cable matters 102021 User manual

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Customer Support and Contact Information Cable Matters offers lifetime technical support as an integral
part of our commitment to provide industry leading solutions.
Contact us at [email protected] for large volume discount pricing.
Warranty Information This product is backed by a limited one-year warranty. In addition, Cable Matters
warrants its products against defects in materials and workmanship for the periods noted, following the
initial date of purchase. During this period, the products may be returned for repair, or replaced with
equivalent products at our discretion. The warranty covers parts and labor costs only. Cable Matters does
not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear
and tear.
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agents) be liable for any damages (whether direct or indirect, special, punitive, incidental, consequential, or
otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of, or related to the use of this
product exceeding the actual price paid for the product. Some states do not allow the exclusion or limitation
of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this
statement may not apply to you. Specifications are subject to change without notice.
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v2 12/2017
The Cable Matters Active DisplayPort to 4K
HDMI Adapter is an indispensable companion
for your laptop or desktop equipped with
DisplayPort. Connect your computer to a
monitor for 4K video streaming with this
portable adapter and an HDMI cable (sold
separately). Use this adapter to mirror or
extender your desktop as part of a multi-
monitor configuration
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DisplayPort™to 4K HDMI®Adapter
Model 102021
1) Connect the DisplayPort end to the DisplayPort port of the COMPUTER
2) Connect an HDMI cable (sold separately) from the ADAPTER to the DISPLAY
3) Select the HDMI input setting from the menu of the connected DISPLAY
4) Select a compatible video resolution and refresh rate from the computer
5) Adjust the computer audio output settings from the computer
Connection Notes
• DEPRESS THE LATCH on the DisplayPort connector to avoid damage when unplugging
• MULTIPLE MONITOR SUPPORT with AMD Eyefinity Multi-Display Technology support
• HDMI VIDEO RESOLUTION up to 3840 x 2160 @ 60 Hz with a 4K source, cable, and display
• AUDIO SUPPORT for LCPM, DTS, and Digital Dolby with compatible equipment
• NOT BI-DIRECTIONAL adapter converts only from DisplayPort to HDMI
• AUDIO SUPPORT for LCPM, DTS, and Digital Dolby with compatible equipment
• NOT USB COMPATIBLE with a DisplayPort plug that does not fit the USB port of a computer
• HDCP SUPPORT for viewing copy protected video with HDCP compliant equipment

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1) Connect the adapter and the DVI cable to both ends
2) Select the DVI input from the connected display menu
3) Search for Display Settings in Windows
4) Select to Duplicate or Extend the display
(Note: Click and drag the program to the display in Extended Mode)
5) Click Apply to save the settings
VIDEO SETTINGS IN WINDOWS
Select Display Adapter Properties
to adjust the video Refresh Rate
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Troubleshooting Tips
CABLING
• Check that all cable connections are secure
• Inspect the adapter to check that no pins are damaged or bent
• Test the adapter with a different port or computer, if possible
COMPUTER SOURCE
• Check for updated OS and video graphics card drivers for DisplayPort
• Review the troubleshooting steps from your computer manufacturer
• Try different video resolution and refresh settings supported by the connected display
• Reboot the computer after making multiple changes
CONNECTED DISPLAY
• Select the DVI input from the connected display menu
• Select a video resolution and aspect ratio setting supported by your computer
• Check for firmware updates and troubleshooting from the display manufacturer
1) Search for Sound in Windows
2) Open the Playback Tab in Sound
3) Select the display with HDMI audio
4) Set the Configuration and Properties
5) Click Set Default
6) Click Apply and OK to save the settings
7) Adjust the volume at the connected display
 Changing the audio device may require you to RESTART your PC
 Check that your computer volume is not MUTED or extremely low
AUDIO SETTINGS IN WINDOWS