Cacamle IX-C62 User manual

IP Phone User Guide
IX-C62
Version 3.97
Apr. 2016

Copyright
Copyright © 2016 Xiamen Cacamle Technology Co.,Ltd. All rights reserved.
Xiamen Cacamle Technology Co.,Ltd. owns all the right to revise and change this document at any
time. And all the illustrations and instructions in this paper are subject to the copyright protection of
legal law. No parts of this publication may be reproduced or transmitted in any form or by any means,
electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the
express written permission of Xiamen Cacamle Technology Co.,Ltd.
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to download and print copies of this content only for private use as a user manual. No parts of this
publication may be subject to alteration, modification or commercial use. Xiamen Cacamle
Technology Co.,Ltd. will not be liable for any damages arising from use of an illegally modified or
altered publication.
Declaration of Conformity
Hereby, Xiamen Cacamle Technology Co.,Ltd. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

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Table of Contents
Overview ..................................................................................................................1
Packing List...................................................................................................................................... 1
Hardware Components Preview ..................................................................................................... 4
Icon Preview.................................................................................................................................... 6
LED Instruction................................................................................................................................ 8
Power Indicator LED................................................................................................................ 8
Line LED : (Line or Memory Key set as Line)............................................................................ 8
BLF or BLF List Key LED : ( Line/Memory Key set as BLF) ........................................................ 8
Shared Line Key LED : (Line/Memory Key set as Shared Line) ................................................ 9
Other Key Led.......................................................................................................................... 9
User Interface................................................................................................................................ 10
Phone User Interface.............................................................................................................10
Web User Interface (Web GUI).............................................................................................. 12
Getting Started .........................................................................................................13
Phone Installation .........................................................................................................................13
Initialization................................................................................................................................... 15
Web Login ..................................................................................................................................... 16
Basic Network Settings.................................................................................................................. 17
To configure a static IPv4 address via phone user interface: ................................................17
To configure PPPoE via phone user interface:....................................................................... 17
To configure Network via web user interface: ......................................................................18
PC port...................................................................................................................................19
Registration ...................................................................................................................................20
To register via web user interface: ........................................................................................20
To register via phone user interface (UDP only):...................................................................21
Idle Screen Explanation................................................................................................................. 22
Customizing Your Phone............................................................................................23
General Settings ............................................................................................................................ 23
Language ............................................................................................................................... 23
Time & Date ..........................................................................................................................24
Administrator Password ........................................................................................................26
Key as Send............................................................................................................................28

No Key Entry Timeout ...........................................................................................................29
Phone Lock & Emergency numbers....................................................................................... 30
Volume ..................................................................................................................................32
Ring Tones ............................................................................................................................. 34
Headset Use .......................................................................................................................... 37
Screen Saver.......................................................................................................................... 39
Contact Management ...................................................................................................................41
Local Directory (Local Group)................................................................................................41
Blacklist ................................................................................................................................. 50
Remote Phone book..............................................................................................................53
LDAP......................................................................................................................................55
Broadsoft Phone book (Network Directory) ......................................................................... 57
Call History Management.............................................................................................................. 58
To disable call history record:................................................................................................58
To view call history via phone user interface: .......................................................................58
To view call history via phone user interface: .......................................................................59
To place a call from the call history list via phone user interface: ........................................59
To place a call from the call history list via web user interface:............................................ 60
To add a contact to the local directory (or blacklist) from the call history list : ....................61
Basic call feature.......................................................................................................62
Placing Calls................................................................................................................................... 62
Answering Calls .............................................................................................................................64
Ending Calls ................................................................................................................................... 65
Call Redial......................................................................................................................................65
Call Return..................................................................................................................................... 66
Auto Answer..................................................................................................................................66
Call Mute....................................................................................................................................... 67
Call Hold/Resume.......................................................................................................................... 68
DND (Do Not Disturb)....................................................................................................................68
Call Forward .................................................................................................................................. 69
Call Transfer................................................................................................................................... 72
Call Waiting ...................................................................................................................................73
Conference.................................................................................................................................... 74
Call Park......................................................................................................................................... 76
Call Pickup ..................................................................................................................................... 77
Anonymous Call............................................................................................................................. 79
Anonymous Call Rejection ............................................................................................................80
Hotline...........................................................................................................................................81

Advanced phone feature...........................................................................................84
BLF.................................................................................................................................................84
BLF List ..........................................................................................................................................86
Call Recording................................................................................................................................ 88
Hot Desking...................................................................................................................................90
Intercom........................................................................................................................................ 92
Multicast Paging............................................................................................................................ 95
ACD (Automatic Call Distribution).................................................................................................99
SMS (Short Message Service)......................................................................................................100
Voice Mail....................................................................................................................................103
Zero Touch...................................................................................................................................104
Function keys (DSS keys). ............................................................................................................106
System Maintenance...............................................................................................112
Factory Reset...............................................................................................................................112
Firmware Upgrade ...................................................................................................................... 113
Pcap Capture ............................................................................................................................... 114
System Logs.................................................................................................................................115
Backup and Restore (Configuration File).....................................................................................116
Troubleshooting......................................................................................................117
How can I find the basic information of the IP phone?...............................................................117
What is the difference between SIP user ID and Authenticate ID?............................................. 117
Why is the LCD screen blank? .....................................................................................................117
Why does the phone display "Network Unavailable"? ...............................................................118
Why doesn’t the phone display time and date correctly? .......................................................... 118
Why can’t I access web user interface using the default administrator user name and password
(admin/admin)? .......................................................................................................................... 118
Why can’t I receive calls? ............................................................................................................ 118
Why can’t I place calls? ...............................................................................................................119
Why does my handset not work?................................................................................................ 119
Why does my headset not work?................................................................................................ 119
Why can’t I get a dial tone?......................................................................................................... 119
Why doesn’t the phone ring?...................................................................................................... 120

User Guide for the IX-C62 IP Phone
1
Overview
This chapter provides the overview of the IX-C62 IP phone. Topics include:
Packing List
Hardware Components Preview
Icon Preview
LED Instruction
User Interface
Packing List
The package contains the following parts, please check if all the items are not missed:
IP Phone Device
Foot Stand

User Guide for the IX-C62 IP Phone
2
Handset
Handdset Cord
Power adapter

User Guide for the IX-C62 IP Phone
3
Ethernet cable
Quick installation reference

User Guide for the IX-C62 IP Phone
4
Hardware Components Preview
Item
Description
LCD screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, "Voice Mail 2 New")
• Time and date
Power Indicator LED
Indicates phone power and some feature statuses.
Line keys
Use these keys to activate up to two accounts and assign various
features.
Soft keys
Labels automatically to identity their context-sensitive features.
Navigation keys
OK Key: To confirms actions or answers incoming calls
Up arrow key: To move up of the selection shows on
the screen.