Cacamle IX-C62 User manual

IP Phone User Guide
IX-C62
Version 3.97
Apr. 2016

Copyright
Copyright © 2016 Xiamen Cacamle Technology Co.,Ltd. All rights reserved.
Xiamen Cacamle Technology Co.,Ltd. owns all the right to revise and change this document at any
time. And all the illustrations and instructions in this paper are subject to the copyright protection of
legal law. No parts of this publication may be reproduced or transmitted in any form or by any means,
electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the
express written permission of Xiamen Cacamle Technology Co.,Ltd.
When this publication is made available on media, Xiamen Cacamle Technology Co.,Ltd. gives its right
to download and print copies of this content only for private use as a user manual. No parts of this
publication may be subject to alteration, modification or commercial use. Xiamen Cacamle
Technology Co.,Ltd. will not be liable for any damages arising from use of an illegally modified or
altered publication.
Declaration of Conformity
Hereby, Xiamen Cacamle Technology Co.,Ltd. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

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Table of Contents
Overview ..................................................................................................................1
Packing List...................................................................................................................................... 1
Hardware Components Preview ..................................................................................................... 4
Icon Preview.................................................................................................................................... 6
LED Instruction................................................................................................................................ 8
Power Indicator LED................................................................................................................ 8
Line LED : (Line or Memory Key set as Line)............................................................................ 8
BLF or BLF List Key LED : ( Line/Memory Key set as BLF) ........................................................ 8
Shared Line Key LED : (Line/Memory Key set as Shared Line) ................................................ 9
Other Key Led.......................................................................................................................... 9
User Interface................................................................................................................................ 10
Phone User Interface.............................................................................................................10
Web User Interface (Web GUI).............................................................................................. 12
Getting Started .........................................................................................................13
Phone Installation .........................................................................................................................13
Initialization................................................................................................................................... 15
Web Login ..................................................................................................................................... 16
Basic Network Settings.................................................................................................................. 17
To configure a static IPv4 address via phone user interface: ................................................17
To configure PPPoE via phone user interface:....................................................................... 17
To configure Network via web user interface: ......................................................................18
PC port...................................................................................................................................19
Registration ...................................................................................................................................20
To register via web user interface: ........................................................................................20
To register via phone user interface (UDP only):...................................................................21
Idle Screen Explanation................................................................................................................. 22
Customizing Your Phone............................................................................................23
General Settings ............................................................................................................................ 23
Language ............................................................................................................................... 23
Time & Date ..........................................................................................................................24
Administrator Password ........................................................................................................26
Key as Send............................................................................................................................28

No Key Entry Timeout ...........................................................................................................29
Phone Lock & Emergency numbers....................................................................................... 30
Volume ..................................................................................................................................32
Ring Tones ............................................................................................................................. 34
Headset Use .......................................................................................................................... 37
Screen Saver.......................................................................................................................... 39
Contact Management ...................................................................................................................41
Local Directory (Local Group)................................................................................................41
Blacklist ................................................................................................................................. 50
Remote Phone book..............................................................................................................53
LDAP......................................................................................................................................55
Broadsoft Phone book (Network Directory) ......................................................................... 57
Call History Management.............................................................................................................. 58
To disable call history record:................................................................................................58
To view call history via phone user interface: .......................................................................58
To view call history via phone user interface: .......................................................................59
To place a call from the call history list via phone user interface: ........................................59
To place a call from the call history list via web user interface:............................................ 60
To add a contact to the local directory (or blacklist) from the call history list : ....................61
Basic call feature.......................................................................................................62
Placing Calls................................................................................................................................... 62
Answering Calls .............................................................................................................................64
Ending Calls ................................................................................................................................... 65
Call Redial......................................................................................................................................65
Call Return..................................................................................................................................... 66
Auto Answer..................................................................................................................................66
Call Mute....................................................................................................................................... 67
Call Hold/Resume.......................................................................................................................... 68
DND (Do Not Disturb)....................................................................................................................68
Call Forward .................................................................................................................................. 69
Call Transfer................................................................................................................................... 72
Call Waiting ...................................................................................................................................73
Conference.................................................................................................................................... 74
Call Park......................................................................................................................................... 76
Call Pickup ..................................................................................................................................... 77
Anonymous Call............................................................................................................................. 79
Anonymous Call Rejection ............................................................................................................80
Hotline...........................................................................................................................................81

Advanced phone feature...........................................................................................84
BLF.................................................................................................................................................84
BLF List ..........................................................................................................................................86
Call Recording................................................................................................................................ 88
Hot Desking...................................................................................................................................90
Intercom........................................................................................................................................ 92
Multicast Paging............................................................................................................................ 95
ACD (Automatic Call Distribution).................................................................................................99
SMS (Short Message Service)......................................................................................................100
Voice Mail....................................................................................................................................103
Zero Touch...................................................................................................................................104
Function keys (DSS keys). ............................................................................................................106
System Maintenance...............................................................................................112
Factory Reset...............................................................................................................................112
Firmware Upgrade ...................................................................................................................... 113
Pcap Capture ............................................................................................................................... 114
System Logs.................................................................................................................................115
Backup and Restore (Configuration File).....................................................................................116
Troubleshooting......................................................................................................117
How can I find the basic information of the IP phone?...............................................................117
What is the difference between SIP user ID and Authenticate ID?............................................. 117
Why is the LCD screen blank? .....................................................................................................117
Why does the phone display "Network Unavailable"? ...............................................................118
Why doesn’t the phone display time and date correctly? .......................................................... 118
Why can’t I access web user interface using the default administrator user name and password
(admin/admin)? .......................................................................................................................... 118
Why can’t I receive calls? ............................................................................................................ 118
Why can’t I place calls? ...............................................................................................................119
Why does my handset not work?................................................................................................ 119
Why does my headset not work?................................................................................................ 119
Why can’t I get a dial tone?......................................................................................................... 119
Why doesn’t the phone ring?...................................................................................................... 120

User Guide for the IX-C62 IP Phone
1
Overview
This chapter provides the overview of the IX-C62 IP phone. Topics include:
Packing List
Hardware Components Preview
Icon Preview
LED Instruction
User Interface
Packing List
The package contains the following parts, please check if all the items are not missed:
IP Phone Device
Foot Stand

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2
Handset
Handdset Cord
Power adapter

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3
Ethernet cable
Quick installation reference

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4
Hardware Components Preview
Item
Description
LCD screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, "Voice Mail 2 New")
• Time and date
Power Indicator LED
Indicates phone power and some feature statuses.
Line keys
Use these keys to activate up to two accounts and assign various
features.
Soft keys
Labels automatically to identity their context-sensitive features.
Navigation keys
OK Key: To confirms actions or answers incoming calls
Up arrow key: To move up of the selection shows on
the screen.

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5
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Memory Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice Mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Local Group
13. XML Group
14. LDAP
15. Broadsoft Group
16. Conference
17. Forward
18. Transfer
19. Hold
20. DND
21. Redial
22. Call Return
23. SMS
24. Record
25. URL record
26. Paging
27. Group Listening
28. Public Hold
29. Private Hold

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30. Shared Line
31. Hot Desking
32. ACD
33. Zero Touch
34. URL
35. MultiCast Paging
For more details about these functions, you can refer to Function
keys (DSS keys) on page 105.
Volume
To increase the volume.
To decrease the volume.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Headset
To indicate that the phone is or not in Headset mode.
Mute key
Mutes or un-mutes an active call.
Speaker
To place a call in hands-free mode.
Icon Preview
Icon
Description
Network
Registered succeed
Unregistered
Speakerphone mode

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7
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
SRTP
Received calls
Dialed Calls
Missed calls
Forward calls

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8
LED Instruction
This part mainly instructs the meaning of LED status.
The Power LED Status describe on the precondition that the LED setting all set as Yes. You can also
customize it on web GUI(Settings->Preference->LED Status Settings).
Power Indicator LED
Line LED : (Line or Memory Key set as Line)
BLF or BLF List Key LED : ( Line/Memory Key set as BLF)
LED Status
Description
Steady Green
Idle status for the monitored line
Steady Red
The monitored line is calling or during a call
Blinked red
The monitored line is ringing.
Off
All other unknown status
LED Status
Description
Blinked green
Ringing or have missed call
Steady Green
Idle status(Power on)
Off
Powered off.
LED Status
Description
Steady Green
Hold
Steady Green
Off hook or during a conversation.
Off
Idle status

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Shared Line Key LED : (Line/Memory Key set as Shared Line)
Other Key Led
LED Status
Description
Stay green
Idle status
Stay red
The line is busy
Blinked green
Ring Back, Private hold
Blinked red
The line is ringing
Steady orange
During a Call
Blinked orange
Public Hold
Off
Unregistered
Key
Description
Headset Key
When use in headset mode, the LED is steady green
or the LED is off.
Message Key
Blinked green when there is new messages or the
LED is off.
Mute Key
Red when the mute the call, or the LED is off.

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User Interface
There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser (web GUI) on your PC
The hardware components keypad and LCD screen constitute the phone user interface, which allows
the user to execute all call operation tasks and basic configuration changes directly on the phone. In
addition, you can use the web user interface to access all configuration settings. In many cases, it is
possible to use either the phone user interface and/or the web user interface interchangeably.
However, in some cases, it is only possible to use one or the other interface to operate the phone and
change settings.
Phone User Interface
You can view the phone user interface by pressing the Menu soft key. The Advanced Settings option
is only accessible to the administrator, and the default administrator password is “admin”
(case-sensitive).
Options
Status
Information
Model
IP
MAC
Firmware(IMG)
Firmware(Boot)
Firmware(ROM)
Device Cert
Language
Network
WAN
IP
Mask
LAN
Gateway
Primary DNS
Secondary DNS
MAC

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Account
Line 1
Line 2
Features
Call Forward
Function Key
Key as Send
Hot Line
Anonymous Call
DND Code
History Setting
Directory
All contacts
Contacts
Blacklist
History
Local History
Network CallLog
Messages
Voice Mail
Text Message
Settings
Basic Settings
Language
Time & Date
Time & Date Format
DHCP Time
Ring Tone
Handset
Screensaver
Advanced Settings
Accounts
Network
Phone Settings
Auto Provision
Others
Factory Function
Audio Loopnack
Diagnostic Mode
Test Keys
Menu Auto Test
System Restart
Device Reboot
Pcap Capture

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Web User Interface (Web GUI)
In addition to the phone user interface, you can also customize your phone via web user interface. In
order to access the web user interface, you need to know the IP address of your new phone. To
obtain the IP address, press the OK key on the phone when the phone is idle. Enter the IP address
(e.g., http://192.168.1.100 or 192.168.1.100) in the address bar of a web browser on your PC. The
default administrator user name and password are both “admin” (case-sensitive).

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Getting Started
This chapter provides the following basic system configuration. Topics include:
Phone Installation
Initialization
Web Login
Basic Network Settings
Registration
Idle Screen Explanation
Phone Installation
1. Attach the Foot stand.
2. Connect the Handset and optional Headset.

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3. Connect the Network and Power.