THOMSON ST 2030 SIP Service manual

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ST2030 SIP
Administrator Guide
Thomson Telecom
S.A.S with a capital of 130 037 460 €

RCS 390 546 059
Copyright © THOMSON 2009
All rights reserved
12/2009
www.thomsonbroadbandpartner.com
European Community Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility,
EN55022 Class B for ITE and EN55024.
This meets the essential protection requirements of the European Council Directive 89/336/EEC
on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Thomson Telecom declares that this ST2030 IP Phone is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
You can download the declaration of conformity on www.thomsonbroadbandpartner.com.
The CE logo involves the conformity of the product with the essential requirements of
implemented directives.
Northern America Federal Communications Commission (FCC) Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this manual, may cause interference to radio
communications. This equipment has been tested and found to comply with the limits for a Class
B digital device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct the
interface.
Copyright Notice & Trademarks
© Thomson 2009. All rights reserved. Thomson Telecom reserves the right to alter material or
technical specification of its products without prior notice.
SpeedTouch and Thomson are registered trademarks. Various elements (including but not
limited to trademarks, service marks, designs, logos and copyrighted material) shown on this
Admin Guide are protected by intellectual property or other rights.

I
Contents
PART 1SAFETY INFORMATION ...................................................................................................................1
OPERATING CONDITIONS1
LOCATION SAFETY INSTRUCTIONS.......................................................................................................................................1
CARE 1
CONNECTIONS 1
QUALIFIED SERVICE 2
PART 2PRODUCT OVERVIEW AND CONNECTIONS .........................................................................................3
INTRODUCTION 3
NOTE AND CAUTION 3
PACKAGE CONTENTS 3
FIGURE 2.1 IP PHONE CABLE CONNECTIONS ......................................................................................................................3
Connecting to the Network and the PC.................................................................................................................................4
Powering up the Phone...........................................................................................................................................................4
Connected a headset ...............................................................................................................................................................4
OVERVIEW 4
MAIN FEATURES 5
SUPPORTED FEATURES 5
SUPPORTED PROTOCOLS ..................................................................................................................................................6
ABBREVIATIONS 8
PART 3PHONE OPERATIONS .....................................................................................................................9
GENERAL APPEARANCE 9
PHYSICAL FEATURES 10
FIGURE 3.1 THE IP PHONE USER PANEL.........................................................................................................10
TABLE 3.1 THE IP PHONE PHYSICAL FEATURES..............................................................................................12
DISPLAY 13
DEFINITIONS OF SOFT KEYS.............................................................................................................................................13
TABLE 3.2 DEFINITIONS OF SOFT KEYS ..........................................................................................................15
ICONS &INDICATORS 15
DEFINITIONS OF LED 16
TABLE 3.3 DEFINITIONS OF LED......................................................................................................................................16
EXTENSION MODULE 17
MEMORY 17
POWER SUPPLY 17
PART 4CALL SERVICES .........................................................................................................................18
TALKING MODE &OPERATIONS .......................................................................................................................................18
5 kinds of communication mode ................................................................................................................................................18
Operation of off hook................................................................................................................................................................. 18
Operation of on hook................................................................................................................................................................. 18
Operation of mode switch during call .......................................................................................................................................18
TABLE 4.1 OPERATIONS OF MODE SWITCH DURING CALL ....................................................................................................18
MAIN CALL FUNCTIONS 19
Make a call................................................................................................................................................................................ 19
Last number Redial: .................................................................................................................................................................. 20
Speed dial..................................................................................................................................................................................20
Answer a call.............................................................................................................................................................................21
Reject a call...............................................................................................................................................................................21
Call back ...................................................................................................................................................................................21
Call forward..............................................................................................................................................................................22
Transfer Message to Voice Mail................................................................................................................................................ 22
CALL FUNCTIONS DURING CONVERSATION .........................................................................................................................23
Hold and Retrieve a call............................................................................................................................................................23
Call Transfer ............................................................................................................................................................................. 23
Conference call.......................................................................................................................................................................... 24
Options during a call................................................................................................................................................................. 25
Volume adjustment .................................................................................................................................................................... 25
Mute: ......................................................................................................................................................................................... 25
Multi line................................................................................................................................................................................... 26
Display of Line/Call status ........................................................................................................................................................26
Pick up....................................................................................................................................................................................... 27
Park up...................................................................................................................................................................................... 28
PHONE BOOK &CALL LOG...............................................................................................................................................28
Call logs .................................................................................................................................................................................... 28
Phone book................................................................................................................................................................................30
CHARACTER INPUT-EDIT MODE.......................................................................................................................................32
TABLE 4.2 CHARACTER INPUT METHOD TABLE ...............................................................................................32
PART 5CONFIGURATION THROUGH LCD...................................................................................................33

II
MENU LIST 33
FIGURE 5.1 OPERATION MENU LCD DISPLAY ...................................................................................................................34
OPERATION MENU DISPLAY ..............................................................................................................................................35
Home operation menu display...................................................................................................................................................35
Config Menu Display................................................................................................................................................................. 35
Admin Menu Display................................................................................................................................................................. 36
Option Menu Display ................................................................................................................................................................ 37
Detailed LCD menu settings...................................................................................................................................................... 38
PART 6CONFIGURATION VIA WEB INTERFACE ...........................................................................................48
CONFIGURATION THROUGH THE WEB INTERFACE ...............................................................................................................48
DETAILED WEB PAGES 48
PART 7AUTO-PROVISIONING ...................................................................................................................73
AUTOMATIC PHONE PROVISIONING WITH TFTP ..................................................................................................................73
AUTOMATIC PHONE PROVISIONING WITH HTTP..................................................................................................................77
PART 8RINGTONES CONFIGURATION ...............................................................................................................................81
FIGURE 8.1 RINGTONE CONVERTER ...............................................................................................................81
FIGURE 8.2 RINGTONE CONVERTER ...............................................................................................................82
FIGURE 8.3 RINGTONE COMPOSER.................................................................................................................82
FIGURE 8.4 RINGTONE COMPOSER.................................................................................................................83
PART 9FEATURE OVERVIEW....................................................................................................................87
ST20XX SIP NEW FEATURES (SG VX.69.2) ....................................................................................................................87
OVERVIEW 87
VENEZUELA NUMBERING PLAN ........................................................................................................................................87
Feature Activation ................................................................................................................................................................87
A. Via APS.....................................................................................................................................................................87
B. Via Telnet ................................................................................................................................................................. 88
LLDP 89
Feature Activation ................................................................................................................................................................89
A. Via APS.....................................................................................................................................................................89
B. Via Telnet ................................................................................................................................................................. 89
MGC 90
Feature Activation ................................................................................................................................................................90
A. Via APS.....................................................................................................................................................................90
B. Via Telnet ................................................................................................................................................................. 90
BLF 91
Feature Activation ................................................................................................................................................................92
A. Via APS.....................................................................................................................................................................92
B. Via Telnet ................................................................................................................................................................. 92
ACR RESPONSE 93
Feature Activation ................................................................................................................................................................93
A. Via APS.....................................................................................................................................................................93
B. Via Telnet ................................................................................................................................................................. 93
ATTEND TRANSFER 94
Feature Activation ................................................................................................................................................................94
A. Via APS.....................................................................................................................................................................94
B. Via Telnet ................................................................................................................................................................. 94
PREFERRED IDENTITY 95
Feature Activation ................................................................................................................................................................95
A. Via APS.....................................................................................................................................................................95
B. Via Telnet ................................................................................................................................................................. 95
DSCP OF DHCP 96
Feature Activation ................................................................................................................................................................96
A. Via Web GUI............................................................................................................................................................96
B. Via APS.....................................................................................................................................................................97
C. Via Telnet ................................................................................................................................................................. 97
INPUT MODE 98
ST20XX SIP NEW FEATURES (SG VX.68.5) ....................................................................................................................99
OVERVIEW 99
HUA WEI SOFTSWITCH 99
Feature Activation ..............................................................................................................................................................102
C. Via APS...................................................................................................................................................................102
D. Via Telnet ............................................................................................................................................................... 103
CONFIG WITHOUT RELOAD .............................................................................................................................................103
CCBS ENABLE/DISABLE ..............................................................................................................................................105
E. Via APS...................................................................................................................................................................105
F. Via Telnet ............................................................................................................................................................... 106
ST20XX SIP NEW FEATURES (SG VX.67.2) ..................................................................................................................106
OVERVIEW 106
SECURITY FEATURES 106
Feature Activation ..............................................................................................................................................................107

III
G. Via WebGui............................................................................................................................................................ 107
H. Via APS...................................................................................................................................................................108
I. Via Telnet ............................................................................................................................................................... 109
IMPROVE HTTPS APS FEATURE ...................................................................................................................................110
Feature Activation ..............................................................................................................................................................110
A. Via WebGui............................................................................................................................................................ 110
SUPPORT ENCRYPTION OF CONFIGURATION FILES IN APS................................................................................................111
Feature Activation ..............................................................................................................................................................113
A. Via WebGui............................................................................................................................................................ 113
B. Via APS...................................................................................................................................................................114
CALL DIALING FROM WEBGUI........................................................................................................................................114
Feature Activation ..............................................................................................................................................................114
SIP MESSAGE DURING CALL (RFC 3428) ........................................................................................................................118
Feature Activation ..............................................................................................................................................................119
A. Via APS...................................................................................................................................................................119
B. Via Telnet ............................................................................................................................................................... 119
DNS QUERY (CIRCULAR METHOD)...............................................................................................................................120
Feature Activation ..............................................................................................................................................................120
A. Via APS...................................................................................................................................................................120
B. Via Telnet ............................................................................................................................................................... 121
SUPPORT REMOTE CALL LOGS FOR LOCAL USER .............................................................................................................121
Feature Activation ..............................................................................................................................................................123
A. Via WebGui............................................................................................................................................................ 123
B. Via APS...................................................................................................................................................................123
ST20XX SIP NEW FEATURES (SG VX.66.2) ..................................................................................................................124
OVERVIEW 124
TRANSFER ON RINGING 124
Feature Activation ..............................................................................................................................................................125
J. Via APS:................................................................................................................................................................. 126
K. Via Telnet ............................................................................................................................................................... 126
CALL-HOLD “INACTIVE”METHOD....................................................................................................................................127
Feature Activation ..............................................................................................................................................................128
A. Via APS:................................................................................................................................................................. 128
B. Via Telnet ............................................................................................................................................................... 128
COMVERSE:LINE AND SERVICE SUPERVISION (REG &UA-PROFILE EVENT PACKAGE) ..........................................................129
Feature Activation ..............................................................................................................................................................133
A. Via WebGui: ..........................................................................................................................................................134
B. Via APS:................................................................................................................................................................. 139
C. Via Telnet:..............................................................................................................................................................140
COMVERSE:REDIRECTING IDENTITY AND NAME PRESENTATION .........................................................................................141
Feature Activation ..............................................................................................................................................................142
3. Via APS:................................................................................................................................................................. 142
4. Via Telnet ............................................................................................................................................................... 142
ST20XX SIP NEW FEATURES (SG VX.65.1) ..................................................................................................................144
OVERVIEW 144
MULTI-REGISTRATION ON A SAME SERVER.......................................................................................................................144
Feature Activation .............................................................................................................................................................. 144
L. Via the web GUI:................................................................................................................................................... 144
M. Via APS:................................................................................................................................................................. 145
N. Via Telnet ............................................................................................................................................................... 146
ST20XX SIP NEW FEATURES (SG VX.64.2)..................................................................................................................147
OVERVIEW 147
SUPPORT PRIVATE NUMBER (ST2030 ONLY)..................................................................................................................147
Feature Activation .............................................................................................................................................................. 148
SOFTKEY LEFT SCROLLING IN TALKING MODE (ST2030 ONLY)...........................................................................................149
Feature Activation ..............................................................................................................................................................149
ST20XX SIP NEW FEATURES (SG VX.63) .....................................................................................................................150
OVERVIEW 150
INCOMING CALL DURING TRANSFER ................................................................................................................................150
1- Attended Transfer.........................................................................................................................................150
2- Blind Transfer.................................................................................................................................................. 154
NUMBER DISPLAY IN STANDBY .......................................................................................................................................156
Feature Activation ..............................................................................................................................................................156
LIST ORIENTED BLF V2 (ST2030 ONLY)...................................................................................................................158
LED state:............................................................................................................................................................................158
User action...........................................................................................................................................................................159
Call pickup (directed pickup) ............................................................................................................................................159
Feature Activation ..............................................................................................................................................................159
IMPROVED SHARED CALL APPEARANCE (SCA).......................................................................................................164

IV
Feature Activation ..............................................................................................................................................................165
ST20XX SIP NEW FEATURES (SG VX.62) .....................................................................................................................169
OVERVIEW 169
SECOND DIAL-TONE FOR PBX-LIKE ENVIRONMENTS..............................................................................................169
Feature Activation ..............................................................................................................................................................171
NEW SPECIFIC KEYS IN THE DIAL PLAN...................................................................................................................173
Feature Activation .............................................................................................................................................................. 174
NEW ERROR MESSAGE DISPLAY FOR 403 RESPONSE...............................................................................................176
Feature Activation ..............................................................................................................................................................176
SERVICES SUPERVISION FEATURE...........................................................................................................................177
Feature Activation ..............................................................................................................................................................180
STAR CODES.183
Call Pick-Up Service...........................................................................................................................................................184
Feature Activation...................................................................................................................................................................184
Behavior.................................................................................................................................................................................. 185
Call Forward Service.......................................................................................................................................................... 185
Feature Activation...................................................................................................................................................................185
Behavior.................................................................................................................................................................................. 187
Do Not Disturb Service.......................................................................................................................................................188
Feature Activation...................................................................................................................................................................188
Behavior.................................................................................................................................................................................. 189
Transfer to Voicemail Service............................................................................................................................................ 189
Feature Activation...................................................................................................................................................................189
Behavior.................................................................................................................................................................................. 191
Call Park Service.................................................................................................................................................................191
Feature Activation...................................................................................................................................................................191
Behavior.................................................................................................................................................................................. 192
Call Blocking Service.......................................................................................................................................................... 192
Feature Activation...................................................................................................................................................................192
Behavior.................................................................................................................................................................................. 193
Privacy Call Service............................................................................................................................................................ 194
Feature Activation...................................................................................................................................................................194
Behavior.................................................................................................................................................................................. 195
Call Waiting Service ...........................................................................................................................................................195
Feature Activation...................................................................................................................................................................195
Behavior.................................................................................................................................................................................. 196
Special Services activation through DTMF .....................................................................................................................196
Feature Activation...................................................................................................................................................................196
Behavior.................................................................................................................................................................................. 198
Other Special Services activation.......................................................................................................................................198
Feature Activation...................................................................................................................................................................198
Behavior.................................................................................................................................................................................. 200
ST20XX SIP NEW FEATURES (SG VX.61) .....................................................................................................................201
OVERVIEW 201
AD-HOC CONF (RFC 4579) ...................................................................................................................................201
Feature Activation .....................................................................................................................................................203
SYLANTRO SIP-B 205
IDENTITY HEADER PRECEDENCE...............................................................................................................................205
Feature Activation .....................................................................................................................................................206
NAT KEEP ALIVE 208
Feature Activation .....................................................................................................................................................209
TRUSTED IP FOR NOTIFY “CHECK-SYNC”................................................................................................................211
Feature Activation .....................................................................................................................................................212
REBOOT ON NOTIFY “CHECK-SYNC;REBOOT=TRUE”..............................................................................................213
DOWNLOADABLE/UPLOADABLE LOCAL PHONEBOOK...............................................................................................215
Feature Activation .....................................................................................................................................................215
MIXED PAGING REMOTE PHONEBOOK ......................................................................................................................218
Feature Activation .....................................................................................................................................................220
LOGIN/LOGOUT –DISABLE SUBSCRIBE TO DIALOG.................................................................................................221
Feature Activation .....................................................................................................................................................222
ST20XX SIP NEW FEATURES (SG VX.59) .....................................................................................................................224
OVERVIEW 224
TRACING TOOL 224
Feature Activation .....................................................................................................................................................225
DOWNLOAD AND UPDATE TONE AND LANGUAGE TABLES ..........................................................................................227
How to get the Templates: ................................................................................................................................... 227
How to modify the Templates: ........................................................................................................................... 228
How to upload the Templates: ...........................................................................................................................230

V
Feature Activation .....................................................................................................................................................232
ST20XX SIP NEW FEATURES (SG VX.58.6) ..................................................................................................................233
OVERVIEW 233
SIP MESSAGE SUPPORT (RFC 3428) FOR STATUS DISPLAY APPLICATIONS .....................................................................233
Feature Activation .....................................................................................................................................................234
DISABLE CALL WAITING TONE.......................................................................................................................................234
Feature Activation .....................................................................................................................................................234
SOFT KEYS REORDERING ...............................................................................................................................................235
Feature Activation .....................................................................................................................................................235
EARLY MEDIA TYPE PARAMETER....................................................................................................................................236
Feature Activation .....................................................................................................................................................236
ST2030 SIP NEW FEATURES (SG V1.56)......................................................................................................................238
OVERVIEW 238
LOGIN/LOGOUT 238
Feature activation ...............................................................................................................................................................239
BROADSOFT SHARED CALL APPEARANCE ......................................................................................................................240
Enriched Display .........................................................................................................................................................240
Feature activation...................................................................................................................................................... 240
ST20XX SIP NEW FEATURES (SG VX.54.2) ..................................................................................................................242
OVERVIEW 242
AUTOMATIC HANG UP242
Feature activation...................................................................................................................................................... 242
CALL PARK TYPE 243
Call Park/Retrieve Park implementation modes .....................................................................................244
Feature activation...................................................................................................................................................... 244
APS UPGRADE BETWEEN SIP AND MGCP .....................................................................................................................245
Process and Requirements ...................................................................................................................................245
RINGER IN THE HEADSET.(ST2030 ONLY)........................................................................................................................245
Feature activation...................................................................................................................................................... 246
RINGER OFF 246
Feature activation...................................................................................................................................................... 246
IGNORING FIRMWARE UPDATE........................................................................................................................................246
ST20XX SIP NEW FEATURES (SGX.53)........................................................................................................................247
OVERVIEW 247
CALL-INFO HEADER WITH ANSWER-AFTER PARAMETER ....................................................................................................247
NETWORK CONFERENCE ...............................................................................................................................................248
Feature activation ...............................................................................................................................................................248
Managing Network Conference.........................................................................................................................................248
CONFIGURABLE REFER-TO HEADER POPULATION ............................................................................................................249
Feature activation ...............................................................................................................................................................249
CHECK PHONEBOOK DOMAIN NAME................................................................................................................................250
Feature activation ...............................................................................................................................................................250
Phonebook entries recognition........................................................................................................................................... 251
APS IMPROVEMENT 252
TALK AND HOLD EVENT PACKAGES FOR CLICK-TO-ANSWER AND OTHER 3PCC SCENARIOS..................................................252
Talk event ............................................................................................................................................................................252
Hold event............................................................................................................................................................................252
PERSISTENT VLAN 253
ST2030 SIP NEW FEATURES (SG1.52.1)......................................................................................................................254
OVERVIEW 254
LIST-ORIENTED BLF 254
Feature activation ...............................................................................................................................................................254
A. Via Web GUI: ........................................................................................................................................................ 254
Keyword definition and usage............................................................................................................................................256
USER CLASS IDENTIFIER257
Feature activation...................................................................................................................................................... 257
ADDITIONAL SOFTKEY CONTROL ..............................................................................................................................258
Feature activation...................................................................................................................................................... 258
Keyword definition and usage............................................................................................................................259
CALL PROGRESS INDICATION CONTROL...................................................................................................................260
Feature activation...................................................................................................................................................... 260
Keyword definition and usage............................................................................................................................260
PHONE NUMBER DISPLAY IN IDLE MODE CONTROL ................................................................................................261
Feature activation...................................................................................................................................................... 261
Keyword definition and usage............................................................................................................................261
ST2030 SIP NEW FEATURES (SEG1.50T3)...................................................................................................................262
OVERVIEW 262
AUTOMATIC CALL WHEN OFFHOOK..................................................................................................................................262

VI
Feature activation ...............................................................................................................................................................262
Keyword definition and usage............................................................................................................................262
HIDE MISSED CALLS FLAG.............................................................................................................................................263
Feature activation...................................................................................................................................................... 263
Keyword definition and usage............................................................................................................................263
AUTOANSWER DEVICE ROUTING .....................................................................................................................................264
Feature activation...................................................................................................................................................... 264
Keyword definition and usage............................................................................................................................265
DAYLIGHT SAVING REFINEMENTS ...................................................................................................................................266
Feature activation ...............................................................................................................................................................266
Keyword definition and usage............................................................................................................................................267
NTP ADDRESS SOURCE CONFIGURATION.........................................................................................................................267
Feature activation ...............................................................................................................................................................267
Keyword definition and usage............................................................................................................................267
INFORMATION SHORTCUT-“MENU”LONG PRESS ..............................................................................................................268
ST2030 SIP MONITORING EXTENSION FEATURE (BLF) V1.47.........................................................................................269
1SUBSCRIBE/NOTIFY SUPPORT FOR MONITORING EXTENSION STATES-OVERVIEW.......................................................269
2FUNCTIONALITY 269
3. BLF CONFIGURATION ...............................................................................................................................................270
4EXAMPLES WITH ASTERISK SIP SERVER AS NOTIFIER ...................................................................................................273
ST2030 SIP DISTINCTIVE RINGING AND CWT USING <ALERT-INFO>.................................................................................276
HEADER 276
1. OVERVIEW 276
2. <ALERT-INFO>HEADER AND RINGING MANAGEMENT ......................................................................................276
3. <ALERT-INFO>HEADER AND CALL WAITING TONES MANAGEMENT ................................................................277
4. SYSTEM MELODIES AND CALL WAITING TONES DOWNLOAD...............................................................................277
PART 10 -REMOTE PHONEBOOK SPECIFICATION.............................................................................................................279
1. DESCRIPTION OF THE SERVICE....................................................................................................................................279
2. SERVER SPECIFICATIONS ...........................................................................................................................................279
2.1 General structure.......................................................................................................................................................... 279
2.2 Phone query...................................................................................................................................................................280
2.3 XML Tags used by ST2030 ..........................................................................................................................................280
2.4 Answer to the request from the server........................................................................................................................281
2.4.1 No answers .....................................................................................................................................................................281
2.4.2 Less than 32 results to the query.....................................................................................................................................282
2.4.3 More than 32 results to the query ...................................................................................................................................282
3. ST2030 PHONE SPECIFICATIONS...............................................................................................................................283
3.1 Presentation...................................................................................................................................................................283
3.2 Configuration ................................................................................................................................................................283
3.3 Cancel Key..................................................................................................................................................................... 283
3.4 Accessing the Phonebooks............................................................................................................................................284
3.4.1 MGCP.............................................................................................................................................................................284
One phonebook ..................................................................................................................................................................284
Several phonebooks............................................................................................................................................................284
3.4.2 SIP.................................................................................................................................................................................. 284
3.5 Query Menu...................................................................................................................................................................284
3.6 Incoming call during search.........................................................................................................................................285
3.7 Displaying empty phonebook.......................................................................................................................................285
3.8 Displaying less than 32 results phonebook..................................................................................................................285
3.9 Displaying more than 32 results phonebook...............................................................................................................285
3.10 Displaying an entry in the phonebook......................................................................................................................286
3.11 Calling an entry in the phonebook.............................................................................................................................286
3.12Timeout.........................................................................................................................................................................286
PART 11 TELNET ACTIVATION........................................................................................................................................287
INTRODUCTION 287
ENABLE TELNET SERVICE..............................................................................................................................................287
OPEN A TELNET SESSION...............................................................................................................................................288
TELNET COMMANDS 289
RESET TO DEFAULT 290
PART 12 TROUBLESHOOTING........................................................................................................................................291
PART 13 APPENDIX.................................................................................................................................292
CONFIGURATION AND COMMANDS ..................................................................................................................................292
EXAMPLES OF FILES TO CONFIGURE AUTO PROVISIONING VIA TFTP...................................................................................294
PART 14 FIGURES &TABLES...................................................................................................................308

ST2030s VoIP Business Phone
ST2030s SIP Administrator Guide v3.0 Page 1 of 308
Part 1 Safety Information
Operating conditions
This telephone is to be operated on a local area network. The telephone must be equipped with
the appropriate software version. This guide is written for the actual version of firmware v2.69,
you can download the latest on:
http://www.thomsonbroadbandpartner.com
Caution
Read these instructions carefully before connecting the SIP phone to its power source.
Location safety instructions
Do not expose the IP Phone to fire, direct sunlight or excessive heat.
Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water.
Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs,
radios, hi-fi or video equipment (which radiate electromagnetic fields).
The IP phone is designed to work in temperatures from 0°C to 45°C.
Care
You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone‟s plastic surface and LCD screen.
Never spray the phone with any cleaning product whatsoever.
Connections
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
The IP Phone must be powered using the power adaptor provided with the package.
If you do use an alternative power adaptor, it must comply with the following standards:
- EN60950, CE mark, U/L
- Output: EU/AUS 9VDC/1000mA or 800 mA, UK/US 12VDC /1000mA.
Any damage caused to the IP Phone as a result of using unsupported power adaptors will not be
covered by the manufacturer‟s warranty.
Do not connect the LAN/PC ports to any network other than an Ethernet network.
Do not work on the system or connect or disconnect cables during lightning storms.
Before working on any system fitted with an ON/OFF switch, turn OFF the power and unplug
the power cord.

ST2030s VoIP Business Phone
ST2030s SIP Administrator Guide v3.0 Page 2 of 308
Qualified service
No repair can by performed by the customer, if you experience trouble with this
equipment for repair or warranty information, please contact your administrator.
Thomson disclaims all responsibility in the event of use that does not comply with the present
instructions.
Product disposal warning:
Ultimate disposal of this product should be handled in accordance with national laws and
regulations.
Information regarding the products in this manual is subject to change without notice. This guide
is believed to be accurate but is presented without warranty of any kind, express or implied. The
usable services and features on the phone depend on the installed software release and on call
manager. Therefore, the conformity of the admin guide cannot be guaranteed.