Avaya IP Office 9608 User manual

Answering and Making Calls
Placing a call
Lift the handset and dial the number.
Answering a call
Lift the handset
If you are using a headset, press the Headset button.
To use the speakerphone, press the Speaker button or press the [Answer]
Calling a person from history
Press the History button. 
Use the to select the list you wish to view i.e. Missed, Answered…
Select the person or the number you wish to view or call.
Press the [Call] softkey or OK in the center of the phone.
Calling a person from the contacts list
Press the [Contacts] button. 
Use the to find the person you wish to call 
 To call a non-primary number, select the person, press the [Details]
softkey, then select the number
Press the [Call] softkey or OK in the center of the phone.
Putting a call on hold (Hold will appear on the bottom of the display once you
are on an active call).
Press the [Hold] softkey.
The line button flashes red and the hold icon appears on your display
Retrieving a held call (The [Resume] softkey will replace the [Hold])
Press the [Resume] softkey ro return to call
Transferring a call (Transfer will appear on the bottom of the display once you are
on an active call).
During a call, press the [Transfer] softkey on the bottom of the display.
The call is automatically put on hold
Dial the telephone number, the Contacts list, or from the History list.
Press the [Complete] softkey to complete the transfer.
To stop the transfer and return to the caller, press the [Cancel] softkey
or press the line button of the original call.
Transferring a call straight to voicemail
During a call, press the Transfer softkey on the bottom of the display.
Use  to locate the feature Transfer VM.
Press the Line button next to Transfer to Voice Mail.
Recording answers; “Enter the party’s extension number and then
press Transfer”
Dial the Extension number that the call is being transferred to, press the Phone
button to return to the main screen
Press the [Complete] softkey on the bottom of the display to complete the
transfer.
Conference calls (With Conference you can have up to 6 people including yourself).
Once you are on active call, press the [Conf] softkey.
The call is automatically put on hold
Dial the telephone number, the Contacts list, or from the History list.
Press the [Join] softkey to add the new party to call.
To add additional parties press the [Add] softkey and follow above
steps.
Conferencing a held call to an active call
While on an active call, press the [Conf] softkey.
Press the Line button of the original call on hold
You have successfully added the two calls together.
Drop the last person added to the conference call
Press the Drop softkey. The last party connected to the conference call is
dropped from the call.
Dropping a person from the conference call
From the Phone screen, select you active call.
Press [Details] softkey
Select the person you want to drop
Press [Drop] softkey
In Call Functions
C T I I N S I G H T w w w .c o n s o l t e ch . c o m
9608/9611 IP Phone User Guide
9608/9611 IP Phone User Guide
Logging out your phone
From the Home screen
Press [Enter] softkey
Enter your password
(Also your extension)
Press [Enter] softkey
Logging in your phone
Enter your extension
Press [Enter] softkey
Enter your password
(Also your extension)
Press [Enter] softkey

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Contacts (You can store up to 250 name and telephone numbers)
Viewing Contacts Details
Press the Contacts button to display the Contacts screen.
Select the contact you want to view.
Press the [Details] softkey to view all information available for that contact.
Adding a New Contact
Press the Contacts button .
Press the New softkey.
Enter the name using the dialpad.
Pressing the “2” on your dialpad displays the letter “A.” Pressing the 2 key again
replaces the A with a “B,” pressing it again replaces the B with a “C” and pressing it again
replaces the C with a “2;” pressing it again re-displays the letter “A,” and so on. Pause be-
fore entering the next character if the characters are on the same key.
If you want to remove a letter, number, space, or symbol that is in the middle
of the text you entered, use  to place your cursor after the character you want to re-
move. Once your cursor is in the correct position, press Bksp to remove the character
Press the [More] softkey Abc to change between upper and lower case
letters or to enter numbers.
Press the [ABC] again to cycle through the options (Abc/123/abc/ABC)
Press the [More] softkey Symbols to enter characters that are not on
your dialpad. Select the symbol you want to use. Press OK to select the symbol.
Press Clear to delete all text and start over.
Use the Navigation Arrows to scroll to the next field or press the corresponding Line
button to select the next field.
Enter the telephone number.
Press the [Save] softkey.
Editing a Contact
Press the Contacts button.
Select the contact entry you wish to edit.
Press the [More] softkey Edit .
Choose the field you want to edit.
Use the dialpad and softkeys to make changes to the contact information.
Press the [Save] softkey.
Deleting a Contact
Press the Contacts button.
Select the contact entry you wish to delete.
Press the [More] softkey Delete .
Press the [Delete] softkey again to confirm.
History
Viewing the History
Press the History button.
Use the to view separate lists of your missed, answered, or outgoing calls
NOTE: You can scroll quickly to the top of the list by pressing Call Log again.
Viewing History Details
Press the History button.
Select the number you want to view.
Press the [Details] softkey.
Press the [Back] softkey to return to the list view.
Adding an Entry from the Call Log to your Contacts List
Press the History button.
Select the History entry you want to add to your Contacts list.
Press the [+Contact] softkey.
Edit name and telephone number, if necessary. Editing is same as above in Contacts
section
Press Save.
Removing an Entry from the History
From the History screen, select the entry you wish to delete.
Press the [More] softkey.
Press the [Delete] softkey
Press the [Delete] softkey again to confirm, or press the [Cancel] softkey if you wish to
retain the entry.
Clearing all Entries from the History
From the History screen, select the entry you wish to delete.
Select the list you want to delete. (All Calls list, Outgoing Calls list etc.)
Press the [More] softkey.
Press the [Clear All] softkey to delete all of the entries in the list you are viewing.
Press the [Clear All] softkey again to confirm.
Call Directories
Phone Features
1. From the Phone screen, scroll to access the Features menu.
For models with LEDs, the LED next to the feature name indicates if the
feature is currently on or off. If the light is on, the feature is on.
To return to the main Phone screen, press Phone or scroll . Scrolling 
displays the System Numbers menu screen; scrolling again displays
the Phone screen.
2. Scroll down to see the features that have been administered for your
extension.
The green LED next to the Feature button indicates if the feature is cur-
rently on or off. If the light is on, the feature is on. The red LED next to
the Feature button blinks while the feature label is displayed on the
screen.
Use this table as a cross-reference to some standard feature names with
the 9608/9611 abbreviations. Depending on how your system is adminis-
tered, not all features shown here may be available to you. For detailed
information about a feature, contact your system administrator. Features
can appear as part of the Features menu, on a softkey, or on an attached
button module, depending on how your deskphone or button module is
administered.
Feature Name Common Abbreviaon
Automac Dialing Phone number or extension
Automac Intercom Auto Icom or AI
Call forwarding All Calls Cfwrdd or CFwrd
Call Forwarding Busy/Don’t
Answer
CFBDA or Ignore
Park a Call Call Park
Call Pickup Call pickup
EC500 EC500
EC500 Extended Calling Extnd Call
Send All Calls SAC or Snd All

Options and Settings
Call Settings
To reach the Call Settings menu, press
Press the Line button next to Options and Settings then Call Settings.
To change a menu option in this section, press the Line button that corresponds to
that feature to toggle between the available choices. 
Go to Phone Screen on Calling
 When set to “Yes”, this feature will automatically take you back to the
phone screen upon placing a call.
Go to Phone Screen on Answer
 When set to “Yes”, this feature will automatically take you back to the
phone screen upon answering a call.
Display Call Timers
 By setting this feature to “Yes”, you can turn the call timers on and your
display will run a call timer for each call you place or receive.
Redial
 By selecting “List” in this section, your Redial button will now list the last
six calls you placed and you can choose which call to redial by pressing
the corresponding Line button.
Visual Alerting
 When set to “Yes”, the Voice Mail Indicator on the top right side of the
phone will flash each time your phone rings.
Audio Path
 Pressing the Line button corresponding to the Audio Path feature you
can toggle between “Speaker” and Headset. (Default is “Speaker”) 
Application Options
To reach the Screen and Sound Options menu, press
Press the Line button next to Options and Settings Application Options.
To change a menu option in this section, press the Line button that corresponds
to that feature. (You may also use to scroll through the menu items.)
Call Log
 Pressing the corresponding Line button will allow you to turn your Call
Log “On” or “Off”.
Log Bridged Calls
 Pressing the corresponding Line button will allow you to either include or
exclude calls coming into your Call Log from a Bridged Line Appearance.
(This may not apply to your telephone)
Personalize Labels
1. Select Personalize Labels
2. Press Change or OK.
3. Using the  scroll to the feature button you wish to label and select the
label you wish to edit.
4. Press Edit.
5. Using your dialpad, edit the label. Pressing the “2” on your dialpad displays
the letter “A.” Pressing the 2 key again replaces the A with a “B,” pressing it
again replaces the B with a “C” and pressing it again replaces the C with a “2;”
pressing it again redisplays the letter “A,” and so on. Pressing a different key
moves the cursor one position to the right and displays the first alphabetic
character associated with that key. Repeat this key press/entry process to
enter the rest of the party’s name.
6. Press Clear to clear all text fields and start over.
7. Press Save.
Restore Default Labels
 You may revert back to the default button labels by pressing Avaya
Menu Options & Settings Application Settings Restore
Default Button Label .
Screen and Sound Options
To reach the Screen and Sound Options menu press
Press the Line button next to Options and Set- tings Screen and
Sound Options.
To change a menu option in this section, press the Line button that corresponds
to that feature. (You may also use to scroll through the menu items.)
Brightness
 Press the [Change] softkey on the bottom of your display to change the
brightness on your display screen. Using , adjust the Brightness
level.
Contrast
 Press the [Change] softkey on the bottom of your display to change the
Contrast level on your display screen. Using the Right and Left Naviga-
tion Arrows, adjust the Contrast level.
Personalized Ringing
1. To Change your Ring Pattern
2. Press Change or OK to see a list of the available ring patterns.
3. Select a ring pattern to listen to it.
4. Press Play to hear it again.
5. Press Save to make it your ring pattern.
Language
 If administered, you may change the display language on your telephone
set.
Button Clicks
 Pressing the corresponding Line button will allow you to turn the Button
Click Sounds “On” or “Off”.
Error Tones
 Pressing the corresponding Line button will allow you to turn the Error
Tones “On” or “Off”.
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General Overview
Scrolling and Navigating
Use the up and down navigation arrows to scroll through lists. Use the right and left navigation
arrows to scroll to other screens when indicated by the Prompt Line or to move the cursor right or
left when entering text.
When you scroll to a line on the display, that line will be highlighted in black with white letters.
The softkey labels will change according to the options available for the highlighted line. Press
OK to choose the highlighted line.
Volume Button
The volume bar enables you to adjust the volume of the handset, speaker, headset, or ringer.
Setting one does not affect the others.
Mute
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Turns off the active Speakerphone, handset, or headset microphone, to prevent the other person
from hearing you. The Mute button will light when activated and the other party (parties) can’t
hear you. Press the Mute button again to deactivate.
Avaya Menu
The Avaya menu has four choices:
Options & Settings
Browser
Network Information
Log Out
The Options & Settings Menu includes choices which enable you to change your call settings,
personalize button labels, adjust brightness and contrast, select your ringing patterns, etc. The
Options & Settings menu choices are:
Call Settings
Application Settings
Screen & Sound Options
Advanced Options
Adjusting the Brightness or Contrast of the Display
1. Press the Avaya Menu button
2. Scroll to Options and Settings and press OK or Details
3. Scroll to Screen & Sound Options and press OK or Details
4. Scroll to Brightness or Contrast and press OK
5. Scroll to Phone
6. Scroll to the right or left to adjust the brightness or contrast
7. Press Save
Changing the Ring Pattern
1. Press the Avaya Menu button
2. Scroll to Options and Settings and press OK or Details
3. Scroll to Screen & Sound Options and press OK or Details
4. Select Personalized Ringing
5. Press Change or OK to see a list of the available ring patterns
6. Select a ring pattern to listen to it.
7. Press Save to make it your ring pattern
Telephone Features
Placing a Call
Lift the handset and dial 9, then the number
Press the Headset button if you are using a headset
Press the Speaker button if you are using the speakerphone
For long distance calls, dial 9 + 1 + area code and phone number then wait for a tone at this point
enter your 6 digit authorization code.
Answering a Call
When an incoming call rings at your extension, a Bell icon will appear next to your first Call
Appearance and the call information displays.
To answer the incoming call:
Lift the handset
Press the Headset button if you are using a headset
Press the Speaker button if you are using the speakerphone

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Note: To stop or turn off the ringer for an incoming call, press the Ignore softkey
To send incoming call to voicemail, press the Send softkey
Ending a Call
Hang up the handset
Press the Headset button if you are using a headset
Press the Speaker button if you are using the speakerphone
Directory / Next / Make Call
Press the Right Arrow to view the phone features
Press the Down Arrow to locate Directory.
Press the line button next to Directory or press OK when highlighted.
Using the touchtone keypad, spell out the last name of the person you wish to find.
This is not like text messaging –press the corresponding number once only for each
letter you want to spell. (e.g. –SMITH = 7/S + 6/M + 4/I + 8/T + 4/H = 76484)
Continue to spell the entry by completing the spelling of the last name. Use the * key
to indicate that you wish to spell the first name.
For the multiple entries of the same name, use Next to scroll through the entries.
Press the OK button.
Press the button next to Make Call to dial the number or press the Phone button to
exit.
Transfer a Call
1. While on a call, press the Transfer softkey; the caller automatically goes on hold.
2. Dial the number where you want to send the call.
3. Press the Complete softkey to complete the transfer
Note: If you need to return to the caller, press the Cancel softkey or the call appearance button
of the original call.
Conference
You can conference up to five other people (internal and/or external) on a conference call.
1. While on a call, press Conf.
2. Dial the telephone number or call the person from the Contacts or Call Log list
3. Press Join to add the person to the conference call.
Adding a Person on Hold to a Conference Call
1. While on a call, press Conf
2. Press the Resume softkey
3. Press the Join softkey
Dropping the Last Person from a Conference Call
1. Press the Drop softkey to remove the last added party
Dropping a Specific Person from a Conference Call
1. From the Phone screen, select your active call.
2. Press Details
3. Select the person you want to drop
4. Press Drop
Note: If you do not see Drop when you select a person, this feature is not available

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Forwarding Options
You can forward your incoming calls to another number or to voicemail. If call forwarding is
turned on, a Forwarding icon appears on the top line of your display screen. You can
choose from a number of forwarding features, including Send All Calls and Call Forward.
Send All Calls –This button directs all your calls to your voicemail immediately.
1. From the Phone screen, scroll right to access the Features menu
2. Select SendAllCalls
3. Press OK to turn Send all Calls on or off.
Call Forwarding –This feature allows you to set a number to which your calls will be forwarded.
1. From the Phone screen, scroll right to access the Features menu
2. Select CFrwd
3. Press OK to turn call forwarding or to turn it off if it’s already on.
Note: When you turn on the Call Forwarding feature, you hear a tone prompting
you to enter the forwarding number.
4. Enter the number you want to forward your calls. You will then hear a
confirmation tone.
Messages –This button will speed dial your voicemail access number and will also light if you
have new messages. Your Message Waiting Indicator (top right side of your phone) will also light
when you have new messages.
Bridged Lines –a Bridged Line typically belongs to someone else, but bridging allows you to see
if that line is in use, answer calls on that line, or join a call in progress on that line. You can also
make outgoing calls on a bridged line when it isn’t in use.
Answering a call on a Bridged Line
1. Select the bridged call that you want to answer. (The ringing line will be selected
automatically if there are no other active calls.)
2. Press Answer
Contacts
You can save up to 250 names and telephone numbers.
View Contacts Details
1. Press the Contacts button to display the Contacts screen.
2. Select the contact you want to view.
Adding a New Contact
1. Press the Contacts button
2. Press the New softkey
3. Enter the name using the dialpad (like text messaging)
If you need to remove a letter, use the left and right arrows to place your
cursor after the character you want to delete and press Bksp.
Press the softkeys below More  Abc to change between upper and lower
case letters or to enter numbers.
Press the softkey below ABC again to cycle through the options
(Abc/123/abc/ABD) untih the type you want to use is displayed.
Press the softkeys below More  Symbols to enter characters that are not
on your dialpad. Select the symbol you want to use and press OK.
Press Clear to delete all text and start over.
4. Use the Navigation Arrows to scroll to the next field or press the corresponding Line
button to select the next field.
5. Enter the telephone number (remember to include the 9 if entering an external

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number).
6. Press the Save softkey.
Editing a Contact
1. Press the Contacts button
2. Select the contact entry you wish to edit.
3. Press the softkeys below More Edit.
4. Choose the field you want to edit.
5. Use the dialpad and softkeys to make changes to the contact information.
6. Press the Save softkey
Deleting a Contact
1. Press the Contacts button.
2. Select the contact entry you wish to delete.
3. Press the softkeys below More Delete .
4. Press the softkey below Delete again to confirm.
NOTE: If you press Cancel prior to pressing Delete, your contact information will not be
removed. Call Log
Viewing the Call Log
1. Press the Call Log button.
2. Scroll to the right or left to view separate lists of your incoming, missed, answered, or
outgoing calls.
NOTE: You can scroll quickly to the top of the list by pressing Call Log again.
Viewing Call Log Details
1. Press the Call Log button.
2. Select the number you want to view.
3. Press the Details softkey.
4. Press the Back softkey to return to the list view.
Adding an Entry from the Call Log to your Contacts List
1. Press the Call Log button.
2. Select the Call Log entry you want to add to your Contacts list.
3. Press the +Contact button.
4. Edit name and telephone number, if necessary. Pressing the “2” on your dialpad
displays the letter “A.” Pressing the 2 key again replaces the A with a “B,” pressing it
again replaces the B with a “C” and pressing it again replaces the C with a “2;” pressing it
again redisplays the letter “A,” and so on. Pause before entering the next character if the
characters are on the same key.
5. Press Save.
Removing an Entry from the Call Log
1. From the Call Log screen, select the entry you wish to delete.
2. Press the More softkey.
3. Press the Delete softkey
4. Press the Delete softkey again to confirm, or press the Cancel softkey if you wish to
retain the entry.
Clearing all Entries from the Call Log
1. From the Call Log screen, select the entry you wish to delete.
2. Select the list you want to delete. (All Calls list, Outgoing Calls list etc.)
3. Press the More softkey.
4. Press the Clear All softkey to delete all of the entries in the list you are viewing.
5. Press the Clear All softkey again to confirm.
NOTE: Clearing all entries from a call log deletes all entries. If you are viewing the “Outgoing
Calls” list, only outgoing calls are deleted from the call log. However, if you are viewing the “All
Calls” list, pressing “Clear All” deletes all calls from the call log.

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Label
To change the label of a button (e.g. –appearance of bridged line extensions):
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press OK.
4. Select Application Settings.
5. Press OK.
6. Select Personalize Labels.
7. Press Change or OK.
8. Select the label you want to change. If the SD button is on the Features Menu, scroll
right to access the Features Menu, and select the label you want to edit.
9. Press Edit, and edit the label. If you make a mistake, press Clear to clear all text fields
over.
10. Press Save or OK.
Back-up Contacts List
Allows you to save the contacts list information on the server so no information would be
lost in the case of accidental black-out, log-out, or unplugging.
1. Press Avaya Menu.
2. Press Avaya Menu
3. Scroll and highlight Options & Settings, then press the OK button (within the navigation
keys)
4. Scroll and highlight Advanced Options, then press the OK button (within the navigation
keys)
5. Scroll and highlight Advanced Options then press the OK button (within the navigation
keys)
6. Scroll and highlight Backup then press the OK button (within the navigation keys)
7. Press the Backup softkey
(The screen will show “Backup in progress.” When finished, the screen will show “Backup
successful.”)
8. Press Phone Button to return to Main Screen
Make Redial into a List
The redial softkey can be programmed to either redial the last call made or to list the last
six calls in order for you to choose one.
1. Press Avaya Menu.
2. Scroll and highlight Options & Settings, then press the OK button (within the navigation
keys)
3. Scroll and highlight Call Settings, then press the OK button (within the navigation keys)
4. Scroll and highlight Redial then press the OK button (within the navigation keys) to toggle
between last and list.
5. Press Save softkey
6. Press Phone Button to return to Main Screen
Show Phone Screen
The display screen will show only certain features per screen. For example, should you
place a call using the Log feature, the display screen will show only the Log screen. You

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would have to press the Phone button to go to the main call screen. Follow the following
steps to make sure that you will see the main call screen when placing a call.
1. Press Avaya Menu.
2. Scroll and highlight Options & Settings, then press the OK button (within the navigation
keys)
3. Scroll and highlight Call Settings, then press the OK button (within the navigation keys)
4. Highlight the “Go to phone screen on calling” line then press the OK button to toggle, as
you want the line to read Yes.
5. Highlight the “Go to phone screen on ringing” line then press the OK button to toggle, as
you want the line to read Yes.
6. Press Save.
7. Press Phone Button to return to Main Screen