Avaya one-X 16-603578 User manual

Avaya one-X™ Deskphone Value Edition
SIP for 1603SW-I IP Deskphone User Guide
16-603578
Issue 1
June 2010

Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the
right to make changes and corrections to the information in this
document without the obligation to notify any person or organization of
such changes.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.
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Processor” means a single stand-alone computing device. “Server”
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License types
Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
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require the Designated Processor(s) to be identified by type, serial
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elements provided by third party suppliers, End User may install and
use the Software in accordance with the terms and conditions of the
applicable license agreements, such as “shrinkwrap” or “clickwrap”
license accompanying or applicable to the Software (“Shrinkwrap
License”). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components” for
more information).
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Certain software programs or portions thereof included in the Product
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Information regarding distributed Linux OS source code (for those
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Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://www.avaya.com/support/. Suspected security
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [email protected].
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All other trademarks are the property of their respective owners.
2 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Downloading documents
For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site: http://www.avaya.com/
support
Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 3

4 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Contents
Chapter 1: Introduction to the 1603SW-I SIP Telephone........................................................7
Overview of phone buttons and features..........................................................................................................8
LEDs...............................................................................................................................................................10
Icons in the telephone display.........................................................................................................................10
Paper labels.....................................................................................................................................................11
Chapter 2: Logging in to and out of your telephone............................................................13
Logging in to your telephone...........................................................................................................................13
Logging out of your telephone.........................................................................................................................13
Chapter 3: Making calls..........................................................................................................15
Making a call...................................................................................................................................................15
Redialing a number.........................................................................................................................................15
Chapter 4: Handling calls.......................................................................................................17
Answering a call..............................................................................................................................................17
Muting a call....................................................................................................................................................17
Putting a call on hold.......................................................................................................................................18
Transferring a call............................................................................................................................................18
Chapter 5: Conference calls...................................................................................................19
Making a conference call................................................................................................................................19
Adding a person on hold to a conference call.................................................................................................19
Putting a conference call on hold....................................................................................................................19
Dropping the last person added from a conference call..................................................................................20
Chapter 6: Getting your messages........................................................................................21
Logging into your voice mail............................................................................................................................21
Chapter 7: Advanced telephone features..............................................................................23
Chapter 8: Avaya Menu...........................................................................................................25
Adjusting the brightness or contrast of the display..........................................................................................25
Changing the ring pattern................................................................................................................................26
Turning button click sounds on and off............................................................................................................26
Turning error tones on or off............................................................................................................................26
Turning visual alerting on or off.......................................................................................................................27
Setting automatic gain control.........................................................................................................................27
Changing the language...................................................................................................................................27
Viewing network information...........................................................................................................................28
Index.........................................................................................................................................29
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Chapter 1: Introduction to the 1603SW-I SIP
Telephone
The 1603SW-I telephone is a multiline SIP telephone for use by enterprises with Avaya Aura™
Communication Manager and Avaya Aura™ Session Manager call processing systems or
enterprises with Avaya Aura™ Midsize Business Template call processing system.The
1603SW-I SIP telephone puts convenient features and capabilities at your fingertips, including
a Conference, Transfer, Hold, and Redial button and a menu of options and settings to
customize your phone.
Not all features described in this user guide may be available on your telephone. If you find
that a feature is not available, contact your system administrator.
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Overview of phone buttons and features
No. Name Description
1 Message
waiting
indicator
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If Visual Alerting
is enabled, this light flashes when you receive an incoming call.
2 Phone display There are two lines in the phone display. The phone display
presents calling or called party identification, user options, and
other information relevant to using the phone.
Introduction to the 1603SW-I SIP Telephone
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No. Name Description
3 Call
appearance
buttons
There are 3 buttons that can be programmed by the system
administrator as call appearance buttons. The right-most call
appearance button can be programmed as a call appearance
button or a feature button. See Call appearance/feature button
below for more information. Press a call appearance button to
make or answer a call or resume a call on hold. For information
about the call appearance LEDs, see LEDs on page 10.
4 Call
appearance/
feature button
The right-most call appearance button can be programmed by
the system administrator as a feature button. The feature button
can be programmed as an auto-dial button and be administered
to dial voicemail access, speed dial, or a Feature Access Code.
For more information about the feature button, see Advanced
telephone features on page 23.
5 Conference Press the Conference button to add another party to an existing
call.
6 Transfer Press the Transfer button to transfer a call to another number.
7 Drop Press the Drop button to drop the active call. While on a
conference call, press the Drop button to drop the last person
added to the conference call.
8 Redial Press the Redial button to dial the last number you dialed.
9 Microphone The omnidirectional microphone sends and receives signals
from all directions.
10 Mute Press the Mute button to mute the microphone in the handset or
speakerphone. To take the microphone off mute, press the Mute
button again.
11 Volume Press + or - on the Volume button while active on the handset
or speaker to adjust the volume. To adjust the volume of the
ringer, press + or - on the Volume button while the handset and
speaker are inactive.
12 Speaker Press the Speaker button to use the speakerphone.
13 Avaya menu Press the A button to access the Avaya menu. Press the A button
twice to exit the Avaya menu. The Avaya menu provides options
that allow you to customize phone settings, select the display
language, view network information, and log out.
14 Hold Press the Hold button to put the active call on hold.
Overview of phone buttons and features
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LEDs
Each call appearance button has two LEDs, one green and one red, to indicate the status of
the call appearance. The status is identified by whether the LED is on, off, or blinking as
described in the following table.
Table 1: Call appearance button LEDs
LED Description
Steady green and steady
red
Call appearance is active.
Slow blinking green and
steady red
Call appearance is ringing.
Fast blinking green Call appearance is on hold.
Very fast blinking green Call is being transferred or conferenced.
Steady red Call appearance is selected and will be used when you go off-
hook.
Off Call appearance is available.
Icons in the telephone display
Icons are provided in the phone display to indicate the state of a call and navigation choices.
The icons that appear in the phone display are described in the following table.
Icon Description
Incoming call is ringing.
Call is active.
Call is on hold.
Call is on soft hold (when using Conference or Transfer feature).
Conference is active.
Conference is on hold.
Introduction to the 1603SW-I SIP Telephone
10 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Paper labels
Next to each call appearance button and the feature button is a paper label. The label identifies
the call appearance number or the feature that has been programmed on the button by your
system administrator. You can remove the labels if you want to change a label or write on a
blank one. Printed labels are also available for your telephone. See your system administrator
for more information.
Paper labels
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Introduction to the 1603SW-I SIP Telephone
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Chapter 2: Logging in to and out of your
telephone
Logging in and out maintains your personal options if you share a telephone with other users, or
if you want to use the same extension from another phone. Logging out also prevents
unauthorized use of your telephone during an absence.
Logging in to your telephone
Log in from the initial screen that prompts you for your extension.
1. Enter your extension.
2. Press # to select OK.
3. Enter the password your system administrator has assigned to you.
4. Press # to select OK.
Logging out of your telephone
1. Press the A button.
2. Press # to scroll to Log Out.
Note:
Log Out is not available if you are on a call.
3. Press * to select Log Out.
4. Press * again to confirm.
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Logging in to and out of your telephone
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Chapter 3: Making calls
Use the procedures in this chapter to make calls from your telephone.
Making a call
If you are not on a call, simply dial the number you want to call.
1. Do one of the following:
• Lift the handset.
• Press the Speaker button.
• Press an available call appearance button.
2. Dial the number you want to call.
Redialing a number
Press the Redial button to call the last number dialed.
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Making calls
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Chapter 4: Handling calls
Use the procedures in this chapter to handle calls from your telephone. This includes
procedures such as answering a call, muting a call, and transferring a call.
Answering a call
When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually.
• If you are not on another call, do one of the following:
- Lift the handset.
- Press the call appearance button whose green LED flashes for the incoming call.
- Press the Speaker button to answer using the speakerphone.
• If you are on another call, press the call appearance button whose green LED flashes
for the incoming call.
Muting a call
If a call is on mute and you switch between the handset or speakerphone, the mute will be
turned off. When the Mute button light is on, the call is muted.
1. Press the Mute button during a call so that the other person cannot hear you.
2. Press the Mute button again to unmute the call.
Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 17

Putting a call on hold
1. Press the Hold button to put your active call on hold.
The fast blinking green LED next to the call appearance button indicates the call is
on hold.
2. To resume the call, press the call appearance button for the call on hold.
Transferring a call
1. If the call you want to transfer is not your active call, press the call appearance button
for the call you want to transfer.
2. Press the Transfer button.
The very fast blinking green LED next to the call appearance button indicates the
call is being transferred.
3. Dial the telephone number.
4. Press the Transfer button again or hang up to complete the transfer.
Handling calls
18 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 5: Conference calls
You can use conference calls to speak with up to two people in different locations on the same
call. Additional conferencing options may be available through Expanded Meet-Me
Conferencing. Contact your system administrator for more information about this feature.
Making a conference call
1. While active on a call, press the Conference button.
The very fast blinking green LED next to the call appearance button indicates the
call is being conferenced.
2. Dial the telephone number.
3. Press the Conference button to add the person to the existing call.
Adding a person on hold to a conference call
1. While active on a call, press the Conference button.
You hear a dial tone.
2. Press the call appearance button of the call on hold.
3. Press the Conference button again to add the person to the conference call.
Putting a conference call on hold
When you put a conference call on hold, the other parties cannot talk to each other.
Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 19

1. Press the Hold button during a conference call.
The blinking green LED next to the call appearance button indicates the conference
is on hold.
2. Press the call appearance button to resume the conference call.
Dropping the last person added from a conference call
While active on a conference call, press the Drop button.
Conference calls
20 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010