
MAINTAINING YOUR HEATER
Clean heater at least every 6 months or as required. Do not lubricate motor.
WARNING – Risk of electrical shock, turn o power before removing grill.
1. Turn o power at the main disconnect panel.
2. Wait for the heater to cool.
3. Remove knobs and grill.
4. Wash grill with hot soapy water and dry.
5. Blow air through the heating element with a
hair dryer or shop vacuum on blow cycle.
6. Clean the fan with a vacuum cleaner.
7. Replace grill and knobs.
8. Turn power back on at the main disconnect
panel.
Any service other than cleaning should be performed by an authorized service
representative.
High-temperature safety shuto
All Com-Pak Max heaters come with a built-in high-temperature safety shuto that stops electricity
flowing to the heater if it gets too hot inside. See TROUBLESHOOTING below if you’re experiencing
problems with your heater.
Symptom Problem Solution
TROUBLESHOOTING
Heater smells
after installation
or not being
used.
1. Odor from element
manufacturing process.
2. Dust or lint inside the
heater.
3. Supply connections are
loose.
1. In a new installation, some smoking may occur as the element
initially burns o residue from manufacturing. It typically goes
away within several hours.
2. Clean heater (see “MAINTAINING YOUR HEATER” above for
instructions).
3. Turn o power at main disconnect panel. Inspect and/or
tighten all the wire connectors inside the heater and at any
connection points.
Heater doesn’t
work at all. 1. Thermostat is set too low.
2. Heater has tripped its
built-in high-temperature
safety shuto and electric-
ity has stopped flowing to
the heater.
3. Grill pressed against
reset button, tripping
high temperature safety
shuto.
4. Circuit breaker is faulty.
5. Supply connections are
loose.
6. Defective thermostat.
1. Adjust thermostat to a higher temperature until heater
operates.
2. TO RESET: Turn power o at main disconnect panel. Allow 10
minutes to cool. Make sure heater is not blocked and is clean.
Push reset button. Restore power. If the high-temperature
safety shuto trips more than once a day, replace the heater.
3. Adjust grill so louvers do not press against reset button.
4. Call a licensed electrician.
5. Turn o power at main disconnect panel. Inspect and/or
tighten all the wire connectors inside the heater and at any
connection points.
6. Replace the heater.
Breaker trips
immediately
after installing
heater.
1. A short circuit exists in the
electrical supply wires or
heater wiring.
2. Circuit is overloaded.
3. Circuit breaker is faulty.
1. An incorrect connection in the heater or electrical supply wires
may cause sparking or arcing. Inspect all heater and electrical
supply wiring insulation for damage or call an electrician.
2. Use a lower wattage heater, or reduce the number of heaters
on the circuit.
3. Call a licensed electrician.
Heater blows
cold air or
doesn’t get hot.
1. Element has failed.
2. Incorrect supply voltage. 1. Replace heater.
2. Double check the voltage of the heater to make sure it
matches the voltage of the circuit.
Heater doesn’t
turn o. 1. Incorrect heater wattage
for room size.
2. Defective thermostat.
3. Thermostat wired
incorrectly to heater.
1. Install additional heaters if circuit allows.
2. Adjust thermostat to its lowest setting. If heater continues to
run (allow two minutes for the thermostat to respond), and
room temperature is greater than 50º F; replace the thermostat.
3. Refer to thermostat installation guide and correct wiring.
Built-in high-
temperature
safety shuto
keeps tripping.
1. Airflow is blocked.
2. Dust, lint or other matter
has accumulated inside
heater.
3. Fan or motor is jammed.
1. Remove obstruction(s). Maintain minimum distances (See
Page 2).
2. Clean heater (see “Maintenance” section for instructions).
3. Remove obstruction, and press heater manual reset button
(see “Operating” section for instructions).
8
Reduce-Reuse-Recycle
This product is made primarily of recyclable materials. You can reduce your carbon footprint by recycling this
product at the end of its useful life. Contact your local recycling support center for further recycling instructions.
Rev 12/19/19 #730082
If you are uncomfortable working with electricity, running electrical supply
wire or installing a circuit breaker, please consult a licensed electrician.
©2019 Glen Dimplex Americas Printed in USA