Canon imageRUNNER ADVANCE C5560 User manual

Troubleshooting Guide
imageRUNNER ADVANCE
C5560 Series
April, 2017
OIP Field Quality Assurance Div.

New Arrival Information
[Regarding Troubleshooting Guide]
Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series.
Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.
[Additional case(s)]
There is no additional case at April, 2017.

Contents
Image Faults......................................................................................................... 1
Image displacement when using ADF due to broken grounding sheet...............................................1
Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone
image...............................................................................................................................................2
Horizontal lines with 94mm pitch on a halftone image........................................................................ 3
Image failure occurring repeatedly at the same interval (xx pitch)...................................................... 4
Faulty Feeding......................................................................................................6
Poor stacking/wrinkles/tear of paper due to inappropriate position of the aligning plate of the
processing tray unit (Inner Finisher-G1/H1).....................................................................................6
Malfunction........................................................................................................... 9
Toner leakage from the bottom of the process unit due to the spring in the shutter coming off..........9
"Insert the toner container" is displayed caused by half-insertion of the front door SW connectors.. 10
Points to note when installing the rail unit (Inner Finisher-H1).......................................................... 14
Jam (Delivery options).......................................................................................15
0211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit).............................15
Error Code.......................................................................................................... 19
E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/
Booklet Finisher_Y1)..................................................................................................................... 19
i

Image Faults
Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | iR_ADV C5235I, iR_ADV C5255, iR_ADV C5255F, iR_ADV C5255I, iR_ADV C5250,
iR_ADV C5250F, iR_ADV C5250I, iR_ADV C5240, iR_ADV C5240F, iR_ADV C5240I, iR_ADV C5235, iR_ADV C5235F, iR_ADV C5240A, iR_
ADV C5235A
Image displacement when using ADF due to broken grounding
sheet
For CE
[Symptom]
When reading single-sided pages from ADF consecutively, image displacement [a] may occur on output images.
"[b] indicates the feed direction."
[Cause]
The machine malfunction and it result in the above symptom when not properly grounded because the grounding sheet [a] located
in the stream read glass unit [1] of the reader unit is broken or torn.
[Service work]
1) Prepare a new stream read glass (FL3-4769-000) and replace the old one.
2) Output the image having shown the symptom, and check that the symptom does not occur.
If the symptom does not improve, then check other factors.
[Service part] FL3-4769-000 Stream read glass
1

Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Horizontal white line appears at 120mm from the leading edge of
the sheet with a Bk halftone image
For CE
[Symptom]
When a halftone image is printed out in Bk mode with the setting of Heavy 1 (106-128g/m2), a horizontal white line [a] may appear
at 120mm from the leading edge of the sheet.
The arrow [b] indicates the direction of feeding.
[Cause]
The above mentioned symptom occurs when a sheet of paper rushes into the secondary transfer roller, its impact is propagated
through the ITB to the drum and the speed of the drum fluctuated.
Due to the difference in the primary transfer engagement/disengagement operation, setting up Bk mode Heavy1 (106-128g/m2)
exposes the symptom.
[Service work]
Print out after setting Paper Settings to Heavy2 (129-150gmm2).
2

Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Horizontal lines with 94mm pitch on a halftone image
For CE
Symptom
Horizontal lines with 94mm pitch [a] may occur when a halftone image is output.
The arrow [b] indicates the direction of feeding.
[Reference] In this symptom, the horizontal lines may occur as bunches of plural lines[c]/diagonal lines [d] / lines with dropped
part [e].
[Cause]
The inside of main body infinitesimally vibrates when the main body is operating.
The friction force of surface of the drum becomes uneven due to the vibration which the drum gets.
Therefore the several thousand paper feeding may make the difference of shaved surface condition of the drum.
Since there are different shaved conditions on the surface of the drum, uneven potential is generated at the each point and then
cause the foregoing symptom.
The shaved condition on the drum surface becomes even gradually with the advancement of life of the drum, and then the
symptom will be improved.
[Service work]
1) Select Settings/Registration > Adjustment/Maintenance > Maintenance > Clean Inside Main unit, and press "Start" button.
[Reference] The cleaning takes about 130 sec.
2) Output the image having shown the symptom, and check that the symptom does not occur.
If the improvement of the symptom is not sufficient, a couple of implementations of Procedure 1) are required.
3) Output the image having shown the symptom, and check that the symptom does not occur.
If the symptom does not improve, check other causes.
3

Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Image failure occurring repeatedly at the same interval (xx pitch)
For CE
[Symptom]
Repeating image failure [a] whose intervals are same pitch may occur.
The arrow [b] indicates the direction of feeding.
[Cause]
The image failure occurs when rollers have foreign matters or flaws.
[Service work]
Check the rollers or Belts of a) to j) below.
No Interval (xx pitch) Parts Parts No
a 34.9mm Developing Cylinder
FM1-N370 (DEVELOPING ASSEMBLY, Y)
FM1-N371 (DEVELOPING ASSEMBLY, M)
FM1-N372 (DEVELOPING ASSEMBLY, C)
FM1-N373 (DEVELOPING ASSEMBLY, BK)
b 94.2mm Photosensitive Drum Drum Unit
c 44.0mm Charging Roller Drum Unit
d 55.0mm Primary Transfer Roller FC0-0257
e 50.3mm Secondary Transfer Inner Roller FL0-4164
f 77.7mm Secondary Transfer Roller FE4-8322
g 893.1mm ITB FM1-N265
h 101.7mm ITB Drive Roller FC8-4403
i 94.2mm Fixing Film
FM1-N253 (100V : Film Assembly)
FM1-N254 (120V : Film Assembly)
FM1-N255 (230V : Film Assembly)
j 94.2mm Fixing Pressure Roller FM1-N252 (Pressure Roller Kit)
4

a) When the interval is 34.9 mm pitch, check Developing Cylinder [a] in Developing Assembly (FM1-N370/-N371/-N372/-N373).
b) When the interval is 94.2 mm pitch, check Drum [b].
[Note] If the failure occurs in all the colors, checkFixing Film [i] or Fixing Pressure Roller [j].
c) When the interval is 44 mm pitch, check Charging Roller [c] of the Drum Unit.
d) When the interval is 55.0 mm pitch, check Primary Transfer Roller [d] (FC0-0257).
e) When the interval is 50.3 mm pitch, check Secondary Transfer Inner Roller [e] (FL0-4164).
f) When the interval is 77.7 mm pitch, check Secondary Transfer Roller [f] (FE4-8322).
g) When the interval is 893.1 mm pitch, check ITB (Intermediate Transfer Belt) [g] (FM1-N265).
[Note] When the paper whose size is A3 or 11x17 is used, the image failure occurs at a frequency of once in 2 sheets.
h) When the interval is 101.7 mm pitch, check ITB Drive Roller [h] (FC8-4403).
i) When the interval is 94.2 mm pitch, check Fixing Film [i] in Film Assembly (FM1-N253/-N254/-N255).
[Note] If the failure occurs only for any color of Y/M/C/BK, check Photosensitive Drum of the Drum unit.
j) When the interval is 94.2 mm pitch, check Fixing Pressure Roller [j] in Pressure Roller Kit (FM1-N252).
[Note] If the failure occurs only for any color of Y/M/C/BK, check Photosensitive Drum of the Drum unit.
5

Faulty Feeding
Copier Color | iR-ADV C3330/C3325/C3320 Series | imageRUNNER ADVANCE C3320F, imageRUNNER ADVANCE C3320i, imageRUNNER
ADVANCE C3320, imageRUNNER ADVANCE C3320L, imageRUNNER ADVANCE C3325, imageRUNNER ADVANCE C3325i, imageRUNNER
ADVANCE C3330, imageRUNNER ADVANCE C3330F, imageRUNNER ADVANCE C3330i
Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Poor stacking/wrinkles/tear of paper due to inappropriate position
of the aligning plate of the processing tray unit (Inner Finisher-G1/
H1)
For CE
[Symptom]
When taking copy with single sheet output using inner finisher, this may lead to a poor stacking [A] or wrinkles/tear [B] at the
center of the trailing edge of paper due to unfinished delivery of paper to the tray.
The arrow [a] indicates the direction of feeding.
[Cause]
A poor adjustment of the aligning plate of the processing tray unit encumbers a proper delivery of paper and this ends in the
aforementioned symptom.
[Service work]
When the above mentioned symptom has occurred, adjust the width of the aligning plate following the procedure below.
1) Select the paper to be set in the processing tray unit from Service Mode.
In case of A4 size : Service mode > SORTER > ADJUST > INF-ALG1
In case of LTR size : Service mode > SORTER > ADJUST > INF-ALG2
[Note] The paper size used for the width adjustment of the alignment plate is A4 size or LTR size.
2) Enter -50 in the section for entering the adjusted value [a] of the target paper and press OK [b] (the image below is the case
of A4)
6

[Note] This operation stops the alignment plate at the alignment position +5.0mm.
3) Set one sheet of paper [1] in the processing tray unit, fit it to the edge [b] of the rear alignment plate [2], and then measure the
gap [a] between the edge of the front alignment plate [3] and the paper with a scale.
[Note] Since the alignment plate is installed a bit tilting toward the delivery direction, set the paper to be fitted to the edge (on the
delivery side).
4) Enter the gap value measured in the above step 3) in the calculation formula below, enter the calculated adjusted value [a]
and press OK [b].
Adjusted value = gap (mm) x 10 - 50
[Note] Correspondence table of measured gap value and adjusted value.
Gap mm (measured value) adjusted value
2.0 - 30
7

2.5 - 25
3.0 - 20
3.5 - 15
4.0 - 10
4.5 - 5
5.0 0
5) Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more.
8

Malfunction
Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Toner leakage from the bottom of the process unit due to the
spring in the shutter coming off
For CE
[Symptom]
Waste toner may leak when pulling out the process unit [A] from the main body.
[Cause]
When removing the process unit from the main body, the shutter spring [A] located at the back of the process unit may come off
if touched. The process unit is installed to the main body with no spring and is pulled out, the shutter does not close and it results
in the above symptom.
[Reference] The shutter of the process unit is designed to open when the unit is installed to the main body, and to close when
the unit is removed from the main body.
[Service work]
1) Check the shutter unit and if the shutter spring has come off, prepare and attach a new spring [FU2-1194-000].
2) Check the operation of the shutter, and install the process unit to the main body.
3) When removing and installing the process unit in the future, be sure not to touch the spring in the shutter as it tends to come
off easily.
[Service part] FU2-1194-000 SPRING TENSION
9

Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
"Insert the toner container" is displayed caused by half-insertion
of the front door SW connectors
For CE
[Symptom]
When starting the main body, "Insert the toner container" may be displayed.
[Cause]
The connector [1] on the inner side of the toner bottle inner door interferes with the mold of the bottle front inner guide [2], and
the connector cannot be fully inserted and the above-mentioned symptom may occur.
[Service work]
1) Removing the ITB Unit
2) Removing the Process Unit
3) Pull up the Control Panel [1] and remove the Right Front Cover [2].
-1 Screw [3] (to remove)
-1 Screw [4] (to loosen)
-1 Claw [5]
4) Open the toner replacement cover [1], remove the 1 screw [3] and remove the 1 small plate [2].
10

5) Remove the 1 screw [2] and 1 screw [3], and remove the right upper cover [1].
6) Remove the front upper right cover [1].
7) Remove the 1 boss [2] and remove the inner delivery cover (left rear) [1].
8) Remove the delivery tray [1] by removing the 4 hooks [2] and the 2 projections [3].
11

9) Remove the 4 hooks [2] and remove the inner delivery cover (left) [1].
10) Remove the 2 bosses [2] and remove the inner delivery middle cover [1].
11) Open the 4 small covers [1] and remove the 4 toner containers [2].
12) Remove the 4 screws [3], remove the 2 connectors [2] and remove the toner container front inner cover [1].
12

13) Check whether the 4 connectors [1] on the inner side of the toner bottle inner door are half inserted.
If the connectors are half inserted, push them. If they are not half inserted, look for other causes.
14) Attach the parts by reversing the steps from 12).
15) Start the main body and confirm that the symptom does not occur.
13

Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
Points to note when installing the rail unit (Inner Finisher-H1)
For CE
[Symptom]
When installing the rail unit to the inner finisher [1], the frame of the finisher would be twisted if a downward force is applied to
the area shown with the arrow while the finisher is faced upside down.
When a gap is created between the front end plate and the back end plate due to twist on the frame, the craw [3] of the molded
part [2] may come off.
Fig. [A] is the normal state and Fig.[B] is where the craw of the molded part [2] came off.
[Service work]
When the craw of the molded part is off, install the rail unit after placing the craw of the molded part back in the correct place by
firmly pressing the area shown with the arrow.
14

Jam (Delivery options)
Copier Color | iR-ADV C5051/C5045/C5035/C5030 Series | imageRUNNER ADVANCE C5030i, imageRUNNER ADVANCE C5030,
imageRUNNER ADVANCE C5030F, imageRUNNER ADVANCE C5035, imageRUNNER ADVANCE C5035i, imageRUNNER ADVANCE
C5035F, imageRUNNER ADVANCE C5045, imageRUNNER ADVANCE C5045i, imageRUNNER ADVANCE C5045F, imageRUNNER
ADVANCE C5051, imageRUNNER ADVANCE C5051F, imageRUNNER ADVANCE C5051i, imageRUNNER ADVANCE C5051F_R,
imageRUNNER ADVANCE C5035F_R
Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | iR_ADV C5235I, iR_ADV C5255, iR_ADV C5255F, iR_ADV C5255I, iR_ADV C5250,
iR_ADV C5250F, iR_ADV C5250I, iR_ADV C5240, iR_ADV C5240F, iR_ADV C5240I, iR_ADV C5235, iR_ADV C5235F, iR_ADV C5240A, iR_
ADV C5235A
Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | imageRUNNER ADVANCE C5535, imageRUNNER ADVANCE C5535F,
imageRUNNER ADVANCE C5535i, imageRUNNER ADVANCE C5540, imageRUNNER ADVANCE C5540F, imageRUNNER ADVANCE
C5540i, imageRUNNER ADVANCE C5550, imageRUNNER ADVANCE C5550F, imageRUNNER ADVANCE C5550i, imageRUNNER
ADVANCE C5560, imageRUNNER ADVANCE C5560F, imageRUNNER ADVANCE C5560i
0211/0212/110A jam code caused by disengaged timing belt
(Buffer Pass Unit)
For CE
[Symptom]
Printing using the buffer pass unit may cause the following jam in the machine earlier than the following countermeasure cut-in
serial numbers in factory.
BUFFER PASS UNIT-G1
- 0211: buffer pass inlet sensor (PS1) stationary jam
- 0212: buffer pass outlet sensor (PS2) stationary jam
BUFFER PASS UNIT-L1
- 110A: buffer pass inlet sensor (PS401) stationary jam
[Cause]
If the timing belt [1] on the rear side shifts in the arrow direction, it comes in contact with the timing belt [2] on the front side, and
the timing belt on the front side is disengaged from the 30T/40T pulley [3], resulting in the above-mentioned symptom.
[Service work]
If the above-mentioned symptom occurs, remove the buffer pass unit and check whether the timing belt at the back of the machine
is disengaged.
If the timing belt is disengaged, prepare a flange (FE8-8792-000) and a new E ring (XD9-0136-000).
Referring to Service Manual, remove the buffer pass unit from the copier, and attach the flange to the 30T/40T pulley by following
the steps below.
[Attention] The number of flanges and E rings is different depending on the model.
15

BUFFER PASS UNIT-G1
The flange is attached to the 30 T/40 T pulley [1] in 2 places.
Prepare 2 flanges and 2 E rings.
BUFFER PASS UNIT-L1
The flange is attached to the 30 T/40 T pulley [1] in 1 place.
Prepare 1 flange and 1 E ring.
1) Remove the E ring [1] at the back of the buffer pass unit.
16

2) Remove the spacer [1] and the timing belt [2].
3) Attach the flange [1] to the 30 T/40 T pulley.
In the case of the buffer pass unit -G1, attach the flange to the 30 T/40 T pulley in 2 places in the steps above.
4) Attach the parts by reversing the procedure from the step 2).
17