Canon MP 700 User manual

MP 700
MP 730
SERVICE
MANUAL
Canon

REVISION 0
HY8-19B3-000APR. 2003
MultiPASS MP730 H12-2692 120V USA
MultiPASS MP730 H12-2696 120V
CND/LTN
MultiPASS MP700 H12-2702 120V USA
MultiPASS MP700 H12-2706 120V CND

I
I. MEANING OF MARKS
The marks used in this manual have the following meanings.
Mark Meaning
States a precaution to be taken to prevent danger to personnel, damage to the
product, or damage to electronic components by discharge of static electricity.
for example.
States a precaution to be taken to prevent damage to electronic components
by electrostatic discharge.
If the following mark is used, following the directions given.
Informs you of fire-related cautions.
Informs you that the plug must be removed from the power outlet before
starting an operation.
Gives useful information to understand descriptions.
Indicates sections to be read to obtain more detailed information.
NOTE
REFERENC
E

II
II. ABOUT THIS MANUAL
This manual is divided into five parts, and contains information required for servicing the
product.
Chapter 1: General Description
This part explains product specifications and the how to service the unit safely. It is very
important, so please read it.
Chapter 2: Technical Reference
This part explains the technical theory the product.
Chapter 3: Assembly and Disassembly
This part explains the assembly and disassembly of the product.
Chapter 4: Maintenance and Service
This part explains how to maintain the products for adjustment and troubleshooting and
service operations and service switches.
Chapter 5: Appendix
This part explains the informations of the optional products and user data flow.
•For more details of user operations and user reports, see the separate volume
of USER'S GUIDE.
•Detailed description of each SSSW/parameter is not given in this manual
except the new SSSWs/parameters added to this model.See G3 Facsimile
Service Data Handbook (supplied separately) for details them.
•See the G3/G4 Facsimile Error Code List (Rev.2, supplied separately) for
details of the error codes not shown in this manual.
REFERENC
E

IV
IV. TABLE OF CONTENTS
Page Chapter 1: General Description
1-1 1. FEATURES
1-1 1.1 Overview
1-2 2. SPECIFICATIONS
1-2 2.1 General Specification
1-2 2.2 Communication Specification (MP730 only)
1-4 2.3 Color Communication Specification (MP730 only)
1-5 2.4 Scanning Specification
1-7 2.5 Printer Specification
1-11 2.6 Copy Specification
1-12 2.7 Photo Print Specification
1-13 2.8 Function
1-15 3. OVERVIEW
1-15 3.1 External View
1-16 3.2 Operation Panel
1-17 3.3 Consumables
1-17 3.3.1 Ink tanks
1-18 3.3.2 Print Media
Chapter 2: Technical Reference
2-1 1. COMPONENT LAYOUT
2-4 2. SCANNING SECTION
2-6 3. PRINTER SECTION
2-6 3.1 Printer Mechanical Section
2-6 3.1.1 Carriage section
2-7 3.1.2 Purge section
2-7 3.1.3 Paper feed section
2-8 3.2 About the Ink Sensor
2-9 3.3 Cleaning Mode and Suction Amount
2-10 4. NEW FUNCTION
Chapter 3: Assembly and Disassembly
3-1 1.ATTENTION TO BE PAID DURING ASSEMBLY/DISASSEMBLY
3-1 1.1 Safety Cautions
3-2 1.2 General Cautions
3-3 1.3 Product-Inherent Cautions
3-3 1.3.1 Prevention of ink-soiling
3-3 1.3.2 Conductivity of the ink
3-4 1.3.3 Caution when replacing the SPCNT board
3-5 1.3.4 Caution when replacing the ROM
3-6 1.3.5 Removal of red screws prohibited
3-6 1.3.6 Caution when release the carriage lock

V
3-7 1.3.7 Caution when handling the carriage encoder film
3-7 1.3.8 Caution when replacing the waste ink absorber
3-8 1.4 All Clear (Action in the Event of Abnormality)
3-8 1.5 Shipping the Main Unit
3-9 2. DISASSEMBLY/ASSEMBLY
3-9 2.1 Disassembly Procedure
3-9 2.1.1 SPCNT board (Replacing the ROM), NCU board
3-12 2.1.2 Operation panel unit
3-13 2.1.3 Contact sensor
3-17 2.1.4 Print and ASF ass’y
3-22 2.1.5 Power supply unit
3-23 2.1.6 Separation unit, Separation guide (MP730 only)
Chapter 4: Maintenance and Service
4-1 1. MAINTENANCE LIST
4-1 1.1 Consumables
4-1 1.2 Cleaning
4-2 1.3 Periodic Inspection
4-2 1.4 Periodic Replacement Parts
4-2 1.5 Adjustment Items
4-3 1.6 General Tools
4-3 1.7 Special Tools
4-4 2. HOW TO CLEAN PARTS
4-4 2.1 Main Unit Outer Covers
4-4 2.2 Pickup/Separation Roller (MP730 only)
4-4 2.3 Document U-Turn/Feed/Eject Roller (MP730 only)
4-4 2.4 Separation Guide (MP730 only)
4-4 2.5 Document Guide Sheet (MP730 only)
4-4 2.6 Document Glass
4-4 2.7 White Sheet Area
4-4 2.8 Printer Platen
4-6 3. ADJUSTMENT
4-6 3.1 CS LED Lights-on Duration Adjustment
4-7 3.2 When Adjustment of the Print Head Position is Required
4-10 4. TROUBLESHOOTING
4-10 4.1 Troubleshooting Index
4-12 4.2 Error Shown on the Display
4-12 4.2.1 User error message
4-17 4.2.2 Error codes
4-26 4.3 Errors not Shown on the Display
4-26 4.3.1 General errors
4-27 4.3.2 Printing problems
4-29 4.3.3 Scanning problems
4-30 4.3.4 Memory card problem
4-31 4.3.5 Test mode function problems

VI
4-32 4.4 Processing Communication Problems
4-32 4.4.1 Initial identification of problems
4-33 4.4.2 Procedures for processing communication problems
4-36 5. SERVICE SWITCHES
4-36 5.1 Hardware Switches
4-36 5.2 Service Data Setting
4-38 5.3 Service Data Registration/Setting Method
4-39 5.4 Service Data Flowchart
4-46 5.5 Explanation of Service Data
4-47 6. TEST FUNCTIONS
4-47 6.1 User Test Print Functions
4-47 6.1.1 Nozzle check pattern
4-48 6.2 Service Test Functions
4-48 6.2.1 Test mode overview
4-49 6.2.2 Test mode flowchart
4-50 6.2.3 D-RAM tests
4-50 6.2.4 CS tests
4-51 6.2.5 PRINT test
4-52 6.2.6 Modem and NCU tests
4-55 6.2.7 Faculty tests
4-58 6.2.8 PRINTER tests
4-59 7. SERVICE REPORT
4-59 7.1 Report Output Function
4-59 7.1.1 User report output functions
4-61 7.1.2 Service report output functions
4-74 8. WIRING DIAGRAM
4-74 8.1 Wiring Diagram
Chapter 5: Technical Reference
5-1 1. INSTALLATION
5-1 1.1 Setting Up
5-1 1.2 Checking Operation
5-2 2. USER DATA FLOW
5-2 2.1 Menu Flow in Each Mode
5-3 2.2 Name Flow in Each Mode
5-3 2.2.1 Special copy name flow
5-3 2.2.2 Maintenance name flow
5-4 2.2.3 User data name flow
5-8 2.2.4 Receive mode name flow
5-8 2.2.5 Memory reference name flow
5-8 2.2.6 Reports/Lists name flow
5-9 2.2.7 Photo print mode name flow
5-10 2.2.8 VIVID photo print mode name flow
5-10 2.2.9 Print photo date name flow

Chapter 1
General
Description

1-1
MultiPASS MP730/MP700 Chapter 1: General Description
1. FEATURES
1.1 Overview
This product is a G3 facsimile based on the ITU-T recommendations. It can be used in telephone
networks.
Picture Quality Color Printer
High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the
maximum 4800 dpi x 1200 dpi resolution.
Various media can be printed at high speed which is maximum 22 pages/minute in black and
white or 14 pages/minute in color.
Plain paper fax which can transmit/receive in color (MP730 only)
Conforming to ITU-T recommendations, this fax is able to transmit/receive in color. Due to
containing extremely high-speed 33.6 kbps modems, transmission time can be shortened.
Pictures and photographs can both be send and received clearly by UHQ (Ultra High
quality), Canon’s vivid image processing technology. Up to 30 letter, legal and A4 size
sheets, can be set in the ADF. 10 one-touch dial entries and 100 speed dial entries can be
registered, and group dial and broadcasting transmission can also be done. When paper and
ink run out, the data is saved to memory, so there is no worry.
Out-of-Ink Function
This machine has a function which detects when ink has run out. The presence/absence of
ink in the ink chamber is detected by reflecting ink sensor.
Copy Function
This machine can be used as a copier which achieves the recording resolution of 600 dpi x
600 dpi for black and white copying or 1200 dpi x 1200 dpi for color copying.
Full Color & 256 Gradation Grayscale Scanner
Using MP Toolbox or MP Drivers (ScanGear and WIA driver), full color and 256-gradation
grayscale images with a quality of 25-9600 dpi can be read into a computer.
PC Fax (MP730 only)
By connecting this machine to a computer, a fax can be transmitted from the included
MultiPASS Suite or from a Windows application. (Cannot be receive)

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MultiPASS MP730/MP700 Chapter 1: General Description
2. SPECIFICATIONS
2.1 General Specification
Type
Desktop
Power source
AC 120-127 V, 60 Hz
Power consumption
Standby Approx. 10.6 W (MP730)
Approx. 8.6 W (MP700)
Max. Approx. 50.8 W(MP730)
Approx. 42.1 W(MP700)
Environmental conditions
Temperature 59-81.5 ° F (15-27.5 ° C)
Humidity 20-80 %RH
Operating noise
Measured in accordance with ISO standards
Standby 35 dB(A) or less
Operating 55 dB(A) or less
Dimensions (W x D x H)
17.28” x 19.53” x 12.83” (439 mm x 496 mm x 326 mm) (MP730)
17.28” x 19.53” x 10” (439 mm x 496 mm x 253 mm) (MP700)
Not including trays
Weight
Approx. 28.2 lb. (12.8 kg) (MP730)
Approx. 24 lb. (10.9 kg) (MP700)
2.2 Communication Specification (MP730 only)
Applicable lines
PSTN (Public Switched Telephone Network)
Applicable Services
DRPD (Distinctive Ring Pattern Detection)
Handset
None
Transmission method
Half-duplex

1-3
MultiPASS MP730/MP700 Chapter 1: General Description
Transmission control protocol
ITU-T T.30 binary protocol
ITU-T V.8 protocol,V.34 protocol
Modulation method
G3 image signals ITU-T V.27ter (4.8k, 2.4k bps)
ITU-T V.29 (9.6k, 7.2k bps)
ITU-T V.17 (14.4k, 12.0k, TC9.6k, TC7.2k bps)
ITU-T V.34 (33.6k, 31.2k, 28.8k, 26.4k, 24.0k, 21.6k, 19.2k,
16.8k, 14.4k, 12.0k, 9.6k, 7.2k, 4.8k, 2.4k bps)
G3 procedure signals ITU-T V.21 (No. 2) (300 bps)
ITU-T V.8 300 bps
ITU-T V.34 1200 bps, 600 bps
Coding method
Black/white MH, MR, MMR, JBIG
Color JPEG
Error correction
ITU-T ECM
Time required for transmission protocol
Mode Pre-message*1 Post-message*2 Post-message*3
protocol protocol protocol
(between pages) (after pages)
V.8/V.34 approx.6 sec. approx.1 sec. approx.1 sec.
T.30 approx.12 sec. approx.4 sec. approx.3.5 sec.
*1 Time from when other facsimile is connected to the line until image transmission begins.
*2 Post-message (between pages): Time from after one document has been sent until
transmission of the next document starts if several pages are transmitted.
*3 Post-message (after last pages): Time from after image transmission is completed until line
is switched from facsimile to telephone.
Minimum transmission time
10 msec.(G3), 0 msec.(G3, ECM)
Transmission output level
From -8 to -15 dBm
Receive input level
From -3 to -43 dBm
Modem IC
CONEXANT FM336Plus

1-4
MultiPASS MP730/MP700 Chapter 1: General Description
2.3 Color Communication Specification (MP730 only)
ITU-T recommendation
ITU-T T.4 ANNEX E (JPEG Header)
ITU-T T.30 ANNEX E (JPEG Color Fax)
ITU-T T.42 (Color space for Color Fax)
ITU-T T.81 (JPEG)
Scanning document size
A4
Printing paper size
A4
Resolution
200 dpi x 200 dpi
Picture element
8 bit
Coding
JPEG
Color space
CIE LAB
Illuminant data
CIE standard illuminant D50
Sub sample
4:1:1 (=Lab)
Color number
24 bit
Resolution
Standard, Fine

1-5
MultiPASS MP730/MP700 Chapter 1: General Description
2.4 Scanning Specification
Type
Book
Sheet (MP730 only)
ADF capacity (MP730 only)
Max.35 sheets (Letter, A4)
Max.30 sheets (Legal)
Effective scanning width
Letter/Legal 8.42” (214 mm)
A4 8.19” (208 mm)
Scanning method
Color contact image sensor scanning method
Scanning speed
Mode Scanning speed
Text/Gray scale 5.3 sec./page
Color 15.9 sec./page
Scanner gradations
Gray scale 8 bit, 256 gradations
Color R,G,B (8 bit each) full color capability
TWAIN/WIA
Yes
Scanning density adjustment
9 density level
Image mode
Halftone (PHOTO mode)
Halftone (fax and copy)
64-gradations error diffusion system (UHQ)
Prescan
Yes

1-6
MultiPASS MP730/MP700 Chapter 1: General Description
Document dimensions (W x L)
MP730
ADF Maximum 8.50” x 39.3” (216 mm x 1000 mm)
ADF Minimum 5.83” x 4.13” (148 mm x 105 mm)
Document glass 8.50” x 11.7” (216 mm x 297 mm)
MP700
Document glass 8.50” x 14.0” (216 mm x 356 mm)
Document thickness
ADF 0.002- 0.005” (0.06- 0.13 mm)
(50 -90 g/m2)
Document glass 0.79” (20 mm)
Scanning range
Figure 1-1 Scanning Range
Document scanning width “A4/Letter” is set in service data #1 SSSW SW06,
bit4.
Max.0.16"
(Max.4.0 mm)
Max.0.16" (Max.4.0 mm)
MP700, lagal-size: Max.0.31" (Max.8.0 mm)
Color fax: Max.0.24" (Max.6.0 mm)**
Max.0.18"
(Max.4.5 mm)
Max.0.18"
(Max.4.5 mm)
* When using legal-size documents with the MP730, load them into the ADF.
** MP730 only
Letter/Legal/A4*
NOTE

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MultiPASS MP730/MP700 Chapter 1: General Description
2.5 Printer Specification
Print method
Bubble-jet ink on-demand
BJ cartridge
Structure Detachable ink tanks for each color and BK/CL(M, C,Y) integrated head
Printhead BK: 320 nozzles, 2-column vertical array
CL: 512 nozzles/color, 4-column vertical array/color(M, C)
256 nozzles, 2-column vertical array (Y)
Ink colors Pigment BK, dyes C, M,Y
Ink tank
Product name BCI-3eBK/BCI-3eC/BCI-3eM/BCI-3eY
Product code F47-3131/F47-3141/F47-3151/F47-3161
Weight BK: 32 g
CL(C, M,Y): 11 g
Ink detection
Optical LOW-ink sense
Printing speed
Black Approx.22 pages/minute
Color Approx.14 pages/minute
Printing resolution
4800 dpi x 1200 dpi
Paper output tray stacking
Approx.50 sheet (when using the recommended paper)
Paper tray
Paper supply method ASF (Automatic Sheet Feeder)
Number of paper tray 1 tray: Letter/Legal/A4 (Universal)
Paper capacity Approx.150 sheets (Max.0.51” (13 mm) thickness)
Borderless print
Yes
Quiet print mode
Yes

1-8
MultiPASS MP730/MP700 Chapter 1: General Description
Recommended paper
Canon Copier LTR/LGL Premium Ppaer
Weight 75 g/m2
Paper size Letter, Legal
Manufactured by BOISE CASCADE
PLOVER BOND
Weight 75 g/m2
Paper size Letter
Manufactured by FOX RIVER
XEROX 4024
Weight 75 g/m2, 90 g/m2
Paper size Letter, Legal
Manufactured by XEROX

1-9
MultiPASS MP730/MP700 Chapter 1: General Description
Printing range (Black and white fax)
Figure 1-2 Printing Range (Black and white fax)
Item A4 Letter Legal
a Effective printing width 8.00” 8.00” 8.00”
(203.2 mm) (203.2 mm) (203.2 mm)
b Left margin 0.13”±0.06” 0.25”±0.06” 0.25”±0.06”
(3.4±1.5 mm) (6.4±1.5 mm) (6.4±1.5 mm)
c Right margin 0.13”±0.06” 0.25”±0.06” 0.25”±0.06”
(3.4±1.5 mm) (6.3±1.5 mm) (6.3±1.5 mm)
d Top margin 0.12”±0.06” 0.12”±0.06” 0.12”±0.06”
(3.0±1.5 mm) (3.0±1.5 mm) (3.0±1.5 mm)
e Bottom margin 0.20”±0.12” 0.20”±0.12” 0.20”±0.12”
(5.0±3.0 mm) (5.0±3.0 mm) (5.0±3.0 mm)
The printing range is set in user data “PRINTER SETTINGS”, “PAPER
SIZE”.
Paper leading edge
ac
d
e
b
Printing Drop Out Range
Printing Range
Paper trailing edge
NOTE

1-10
MultiPASS MP730/MP700 Chapter 1: General Description
Printing range (Color fax and Printer mode)
Figure 1-3 Printing Range (Color fax and Printer mode) 1
WxL = 3.15x4.72 in. (Min.90.0x120.0 mm)
Max.8.5x23 in. (215.9x584.2 mm)
WxL = COM #10 4.17x9.48 in. (106x241 mm)
DL 4.33x8.66 in. (110x220 mm)
W
L
Envelopes
Plain paper and Special media (Color fax and Printer mode)
Feed direction
Feed direction
: Recommended printing area
: Printable area
(Contains recommended printing area)
W
L
a
ab
c
d
c
df
ea = 0.13" (3.4 mm)(A4, 4x6")
0.25" (6.4 mm)(Letter, Legal)
b = 0.13" (3.4 mm)(A4, 4x6")
0.25" (6.4 mm)(Letter, Legal)
c = 0.12" (3.0 mm)
d = 0.20" (5.0 mm)
e = 1.30" (33.0 mm)
f = 1.24" (31.5 mm)
a = 0.13" (3.4 mm)
b = 0.13" (3.4 mm)
c = 0.12" (3.0 mm)
d = 1.04" (26.5 mm)
b

1-11
MultiPASS MP730/MP700 Chapter 1: General Description
Figure 1-4 Printing Range (Color fax and Printer mode) 2
2.6 Copy Specification
Color copy
Yes
Multiple copy
99 copies
Copy mode
Black/white DRAFT, TEXT, PHOTO
Color FAST, NORMAL, FINE
Copy resolution
Black/white 600 dpi x 600 dpi
Color 1200 dpi x 1200 dpi
Copy magnification ratio
25 to 400 %
Fixed ratio
Max.(400%), 4” x 6”->LTR(212%), A4->LTR(95%), LGL->LTR(78%), Min.(25%)
Feed direction Min.2 sheets, Max.6 sheets
a = 0.13" (3.4 mm)
b = 0.13" (3.4 mm)
c = 0.12" (3.0 mm)
d = 1.30" (33.0 mm)
e = 0.20" (5.0 mm)
Banner paper
1 2 3 4 5 6
b
c e
d
a

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MultiPASS MP730/MP700 Chapter 1: General Description
2.7 Photo Print Specification
Interface
Card slot
Compatible memory cards
Compact flash (type I, type II)
Smart media
Memory stick
SD memory card
multimedia card
Incompatible memory cards
Microdrive memory card
Smart media (less than 2MB)
Layout
Plain paper (Letter/A4) With/without borders, index (max.70 frames)
Photo Paper Pro (Letter/A4) With/without borders, index (max.70 frames)
Photo Paper Pro (Card) With borders, index (max.15 frames)
Features
Date printing
Vivid photo printing
DPOF function-compatible