
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Color imageRUNNER C5185/C4580/C4080 Series Service Guide April 2008
Rev. 3 Page iv
1. Training Overview---------------------------------------------------------------------------------------------------18
2. Certification Process------------------------------------------------------------------------------------------------18
3. Who Should Attend -------------------------------------------------------------------------------------------------19
4. What You Will Learn------------------------------------------------------------------------------------------------19
5. Certification -----------------------------------------------------------------------------------------------------------20
6. Prerequisites----------------------------------------------------------------------------------------------------------21
7. Student Feedback and Course Follow-up---------------------------------------------------------------------21
8. Training Facilities----------------------------------------------------------------------------------------------------22
9. Materials---------------------------------------------------------------------------------------------------------------22
III. Servicing Notes---------------------------------------------------------------------------------------------23
A. Power and Plug Requirements-----------------------------------------------------------------------------------23
B. Installation Space Requirements --------------------------------------------------------------------------------24
C. Installation Times-----------------------------------------------------------------------------------------------------25
D. Service Support Tool ------------------------------------------------------------------------------------------------25
E. Computer Requirements -------------------------------------------------------------------------------------------26
F. Firmware Updates ----------------------------------------------------------------------------------------------------26
G. Soft Counter------------------------------------------------------------------------------------------------------------26
H. MEAP Counter ---------------------------------------------------------------------------------------------------------27
I. License Management System (LMS)----------------------------------------------------------------------------28
J. Periodic Replacement Parts---------------------------------------------------------------------------------------28
K. Consumable Parts----------------------------------------------------------------------------------------------------29
L. Consumables-----------------------------------------------------------------------------------------------------------31
M. Periodic Maintenance------------------------------------------------------------------------------------------------33
N. Special Tools, Solvents & Oils -----------------------------------------------------------------------------------34
IV. Suggested End-User Customer Service Offerings----------------------------------------------35
A. Monthly Copy Volume-----------------------------------------------------------------------------------------------35
B. Warranty Support-----------------------------------------------------------------------------------------------------35
1. End-User Warranty Conditions-----------------------------------------------------------------------------------35
2. Warranty Administration Reduction Program (WARP)-----------------------------------------------------36
3. e-Tag Warranty Claim Form --------------------------------------------------------------------------------------37
4. On-Line Warranty Credit Inquiry---------------------------------------------------------------------------------38
5. Warranty Parts For Repair ----------------------------------------------------------------------------------------39
6. ColorPASS-GX200 Parts Support Program ------------------------------------------------------------------40
V. Product Technical Support Offerings---------------------------------------------------------------41
A. Dealer Support Requirements------------------------------------------------------------------------------------41
B. Canon USA Support Offerings -----------------------------------------------------------------------------------42
1. Canon USA Technical Support Center-------------------------------------------------------------------------42
2. Internet Support------------------------------------------------------------------------------------------------------43
C. Call Escalation Procedure -----------------------------------------------------------------------------------------45
VI. Appendix------------------------------------------------------------------------------------------------------46
A. Specifications----------------------------------------------------------------------------------------------------------46
B. Warranty -----------------------------------------------------------------------------------------------------------------54
1. Main Unit Limited Warranty ---------------------------------------------------------------------------------------54
2. Drum Unit Limited Warranty --------------------------------------------------------------------------------------55
C. Canon ColorPASS Series Limited Warranty -----------------------------------------------------------------56
D. List of Tables-----------------------------------------------------------------------------------------------------------57