Canon PIXMA MP500 User manual

PIXMA MP500
SERVICE
MANUAL
Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes byAuthorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when
necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product
is used:
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Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.
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Copyright © 2005 by Canon Inc.
CANON INC.
Inkjet Device Quality Assurance Div. 2
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan
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I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the PIXMA MP500:
Part 1: Maintenance
Information on maintenance and troubleshooting of the PIXMA MP500
Part 2: Technical Reference
N
ew technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP500
Part 3: Appendix
Block diagrams and pin layouts of the PIXMA MP500
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in
the separate Parts Catalog.

II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by
Service Engineer
1-2. Customer Maintenance
1-3. Product Life
1-4. Special Tools
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / INDICATION
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Other Error Messages
2-4. Warnings
2-5. Troubleshooting by Symptom
3. REPAIR
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
3-2. Special Notes on Repair Servicing
3-3. Adjustment / Settings
(1) Paper feed motor adjustment
(2) Grease application
(3) Waste ink counter setting
(4) User mode
(5) Service mode
Service test print
EEPROM initialization
Waste ink counter reset
Destination settings
Waste ink amount setting
Button and LCD test
3-4. Verification Items
(1) Service test print
(2) EEPROM information print
4. MACHINE TRANSPORTATION
Part 2: TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. PRINT MODE
4. FAQ (Problems Specific to the MP500 and Corrective Actions)

Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
2-1. Logic Board Ass'y
2-2. Print Beam Board / PictBridge Board
2-3. Card Slot Board (Card Slot Unit)
2-4. Operation Panel Board
2-5. Carriage Board (Print Head Connector)
3. PIXMA MP500 SPECIFICATIONS
4. PRINT MEDIA SPECIFICATIONS

P
art 1
MAINTENANCE

1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and
Replacement Consumables by Service Engineer
(1) Adjustment
Note: DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are
not re-adjustable.
The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor
unit.
*1:Only for CD / DVD printing supported regions.󲩷
Adjustment Timing Purpose Tool Approx.
time
Destination
settings (EEPROM
settings)
At logic board ass'y
replacement To set the destination. None.
Perform in the
service mode.
1 min.
Waste ink counter
resetting
(EEPROM
settings)
- At logic board
replacement
- At waste ink absorber
replacement
To reset the waste ink counter. None.
Perform in the
service mode.
1 min.
Waste ink amount
setting At logic board replacement To set the waste ink amount to the waste ink counter. None.
Perform in the
service mode.
2 min.
󲩷 Paper feed motor
position
adjustment
At paper feed motor
replacement To adjust the belt tension. (Position the paper feed motor
so that the belt is stretched
tight.)
None. 5 min.
CD / DVD
detection sensor
light volume
correction*1
- At logic board
replacement
- At carriage unit
replacement
To correct the light volume for
the CD / DVD detection sensor. None.
Perform in the
service mode.
2 min.
󲩷 Grease application - At carriage unit
replacement
- At PR shaft ass'y
replacement
- At CL base or CL gear
replacement
- To maintain sliding properties
of the carriage shaft and the
lift cam shaft.
- To protect the machine's
sliding portions (gears).
FLOIL KG-
107A 1 min.
New Ink system
function check - At logic board replacement
- At platen unit
replacement
- At carriage unit
replacement
To maintain detection
functionality for presence of the
ink tanks and each ink tank
position.
None.
Perform in the
service mode.
1 min.
󲩷 LCD language
settings At logic board replacement To set the language to be displayed on the LCD. None.
Perform in the
user mode.
1 min.
Document pressure
sheet position
adjustment
- At document cover unit
replacement 󲩷None. 2 min.
1-1

(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this machine that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
1-2. Customer Maintenance
Adjustment Timing Purpose Tool Approx.
time
Print head
alignment At print head replacement. To ensure accurate dot placement. - Machine buttons
- Computer
(automatic settings
via the MP driver)
3 min.
Print head
cleaning When print quality is not satisfying. To improve nozzle conditions. - Machine buttons
- Computer (settings
via the MP driver)
1 min.
Print head deep
cleaning When print quality is not satisfying, and not improved by
print head cleaning.
To improve nozzle conditions. - Machine buttons
- Computer (settings
via the MP driver)
2 min.
Ink tank
replacement When an ink tank becomes empty. ("No ink error" displayed
on the monitor, or short flashing
of an ink tank LED)
----- ----- 2 min.
Paper feed roller
cleaning When paper does not feed
properly. To clean the paper feed rollers. Machine buttons 2 min.
CD / DVD print
position
adjustment
At CD / DVD printing, when
necessary. To correct CD / DVD print position. Computer (application
software) 5 min.
Bottom plate
cleaning When the back side of the paper is smeared. To clean the platen ribs. - Plain paper
- Computer (settings
via the MP driver)
1 min.
ASF sub- roller
cleaning When the paper fed from the
ASF is smeared due to ink mist
attached to the ASF sub-rollers.
To clean the ASF sub-rollers. - Plain paper
- Machine buttons
(paper feed roller
cleaning)
[See Part 2, 4. FAQ,
How to make and
set the ASF sub-
roller cleaning
sheet, for details]
1 min.
Scanning area
cleaning When the platen glass is dirty. Clean the platen glass. None. 1 min.
1-2

1-3. Product Life
(1) Machine
Specified print volume (I) or the years of use (II), whichever comes first.
(I) Print volume: 12,000 pages
(II) Years of use: 5 years of use
(2) Print head
Print volume: 12,000 pages
Black 1,500 character pattern 5,400 pages
Color A4, 7.5% duty per color pattern 3,600 pages
A4, photo, borderless printing 300 pages
4 x 6, photo, borderless printing 2,200 pages
Postcard, photo, borderless printing 500 pages
Black 1,500 character pattern 5,400 pages
Color A4, 7.5% duty per color pattern 3,600 pages
A4, photo, borderless printing 300 pages
4 x 6, photo, borderless printing 2,200 pages
Postcard, photo, borderless printing 500 pages
(3) Ink tank (target value)
Pattern Ink tank used Print yield
Black text PGI-5BK Approx. 820 pages
Color chart CLI-8BK Approx. 2,000 pages
CLI-8Y Approx. 600 pages
CLI-8M Approx. 540 pages
CLI-8C Approx. 850 pages
Photo chart CLI-8BK Approx. 1,650 pages
CLI-8Y Approx. 310 pages
CLI-8M Approx. 290 pages
CLI-8C Approx. 430 pages
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Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the
default settings in the Windows XP driver, using Word 2003.
Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the
default settings in the Windows XP driver, using Photoshop 7.0.
Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing,
with the default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.
The print yield in the table above is an average value measured in continuous printing, using the ink tank
immediately after it is unsealed, until the ink is out. Ink yield may vary depending on texts and photos printed,
application software, print mode, and type of paper used.
When the machine is turned on and while printing, each ink may be used for protecting the print head and
maintaining print quality.
1-3

1-4. Special Tools
1-5. Serial Number Location
On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on, the scanning
unit is opened, and the carriage moves to the center).
Name Tool No. Application Remarks
FLOIL KG-
107A QY9-0057-
000 To be applied to the sliding portions of the carriage shaft and lift cam shaft. In common
with the
S500
and
S520.
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