Caretech Careip User manual

Service manual / Technical Handbook

2

3

Table of contents

1

11

1

REVISIO S

REVISIO SREVISIO S

REVISIO S

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................................................................

..........................................

....................

..........

5

55

5

2

22

2

TECH ICAL TERMS

TECH ICAL TERMSTECH ICAL TERMS

TECH ICAL TERMS

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.............................................................

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5

55

5

3

33

3

SAFETY I FORMATIO

SAFETY I FORMATIOSAFETY I FORMATIO

SAFETY I FORMATIO

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6

66

6

4

44

4

OVERVIEW CareIP

OVERVIEW CareIPOVERVIEW CareIP

OVERVIEW CareIP

................................

................................................................

................................

7

77

7

4.1

CareIP front ................................................................................................................ 7

4.1.1

Indicator lights ..................................................................................................... 7

4.2

CareIP back ............................................................................................................... 8

4.2.1

Connection terminals ........................................................................................... 8

5

55

5

DESCRIPTIO OF FU CTIO S

DESCRIPTIO OF FU CTIO SDESCRIPTIO OF FU CTIO S

DESCRIPTIO OF FU CTIO S

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9

99

9

5.1

Activating an alarm ..................................................................................................... 9

5.2

Different types of alarm triggers .................................................................................. 9

5.3

Alarm receivers ........................................................................................................... 9

5.4

Alarm process ............................................................................................................ 9

5.5

Log alarm ................................................................................................................. 10

5.6

Test alarm ................................................................................................................ 10

5.7

Inactivity alarm .......................................................................................................... 11

5.7.1

Home/Away function .......................................................................................... 11

5.8

Call-back after alarm ................................................................................................ 11

5.9

Automatic answer on incoming calls ......................................................................... 12

5.10

Intruder alarm ........................................................................................................ 12

5.11

VoIP – Telephone call over internet ........................................................................ 13

5.12

Heartbeat - activity message ................................................................................. 13

6

66

6

I STALLATIO

I STALLATIOI STALLATIO

I STALLATIO

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................................................................

...................................

......

...

14

1414

14

6.1

Connection ............................................................................................................... 14

6.2

Connecting external equippment .............................................................................. 14

6.2.1

Inputs ................................................................................................................ 15

6.2.2

Output 1, relay output ........................................................................................ 15

6.2.3

Output 2, transistor output ................................................................................. 15

6.2.4

Output 3, connection to hearing loop systems ................................................... 16

6.3

Installing the SIM card .............................................................................................. 17

6.3.1

GSM Only .......................................................................................................... 17

6.3.2

GSM signal strength check ................................................................................ 17

6.4

PoE .......................................................................................................................... 18

6.4.1

Installing PoE module ......................................................................................... 18

7

77

7

PROGRAMMI G

PROGRAMMI GPROGRAMMI G

PROGRAMMI G

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................................................................

................................

19

1919

19

7.1

Programming of radio unit ........................................................................................ 19

7.1.1

Programming of radio transmitter ....................................................................... 19

7.1.2

Check radio coverage ........................................................................................ 19

7.1.3

Erase programmed radio units ........................................................................... 19

7.2

Recording of speech message (ID) ........................................................................... 19

7.3

i-care Online ............................................................................................................. 20

7.4

Local programming .................................................................................................. 21

7.5

Service Mode ........................................................................................................... 22

7.5.1

Activate Service Mode ....................................................................................... 22

7.5.2

Service Mode functions ...................................................................................... 22

7.5.3

avigate in Service Mode ................................................................................... 23

7.6

CareIP settings ......................................................................................................... 24

7.6.1

IP settings .......................................................................................................... 24

7.6.2

SIP Settings ....................................................................................................... 26

7.6.3

GSM/GPRS settings .......................................................................................... 27

4

7.6.4

Alarm handling ................................................................................................... 28

7.6.5

Function settings................................................................................................ 29

7.6.6

Settings buttons/inputs/output ........................................................................... 33

7.6.7

Configuration of programmed radio units ........................................................... 34

8

88

8

ALARM TYPES

ALARM TYPESALARM TYPES

ALARM TYPES

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...

35

3535

35

9

99

9

MAI TE A CE

MAI TE A CEMAI TE A CE

MAI TE A CE

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..

37

3737

37

9.1

Cleaning ................................................................................................................... 37

9.2

Replacing the battery ................................................................................................ 37

10

1010

10

ACCESSORIES

ACCESSORIESACCESSORIES

ACCESSORIES

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................................................................

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38

3838

38

11

1111

11

TECH ICAL DATA

TECH ICAL DATATECH ICAL DATA

TECH ICAL DATA

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39

3939

39

12

1212

12

E VIRO ME TAL I FORMATIO

E VIRO ME TAL I FORMATIOE VIRO ME TAL I FORMATIO

E VIRO ME TAL I FORMATIO

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40

4040

40

5

1REVISIONS

Rev

Dat

e

Fil

e

nam

e

ote

s

A

08/02/2010

Th_CareIP_

En

_01

F

irst

release

B

16/04/2010

Th_CareIP_En_02

CareIP Mobile

functions

added

C

13/09/2010

Th_CareIP_En_03

Additional

information CareIP Mobile

added

D

18/01/2011

Th_CareIP_En_04

For V1.1.2.0 and newer

E

2011

-

11

-

14

Th_CareIP_En_05

Minor clarifications

F

2013

-

11

-

20

Th_CareIP_En_06

F

or V1.2.3.0 and newer

G

201

3

-

1

2

-

1

6

Th_CareIP_En_0

7

Minor

additions

H

2014

-

02

-

24

Th_CareIP_Sv_08

Description for outputs added

2TECHNICAL TERMS

Abbreviation

Meaning

DHCP

Dynamic Host Configuration Protocol

–

Dynami

c assignment of

IP-addresses

SIP

Session Initiation Protocol

–

Proto

c

ol

for initiation of int

eractive

multimedia sessions

RTP

Real

-

time Transport Protocol

–

Proto

c

ol specifie

d

f

or carrying

data streams in real time e.g. audio or video

VoIP

Voice over Internet Protocol

–

Transfer of voice calls via networks

based in the Internet protocol (IP)

D

S

Domain ame System

-

S

ystem

that translates

”nam

es

” (FQD )

to IP-addresses

FQD

Fully Qualified Domain ame

S TP

Simple etwork Time Protocol

–

S

erver

s that provides a

”ti

me

service”

Peer

-

to

-

peer

Two equal units that communicates with each other.

Gat

eway

A network node that connects two different networks that can

use different network protocols or topologies.

etmask

et mask

-

“Mask”

that together with the

IP

-

a

d

dres

s defines the

local network number and ”host”-address

URI

Uniform Resource

Identifi

er

–

string that is used to identify a

resource.

CIP

CareTech IP

–

Proto

c

ol

for digital alarm transfer

Proxyserver

Server

that acts as an intermediary for requests

from units that

are seeking resources from other servers

6

3SA ETY IN ORMATION

The compartment covers on the reverse may be opened only by authorized

person.

Only use recommended battery type as stated under accessories. CAUTIO –

Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries shall be done in an environmental friendly way. See environmental

information.

Only use power supply recommended in accessories.

Important information

All systems using radio and network communication are subject to interference

beyond the user’s control.

Products from CareTech are designed to minimise the impact of such

interference. evertheless, the user must be aware that system components can

be subjected to interference or other influences that may cause malfunction.

It is therefore important to regularly check that every part of the system works in

all areas, especially radio communications. Contact your supplier immediately in

case of any suspected malfunction.

Users should pay particular attention to the risk of disruption from products which

communicate using the same or adjacent frequencies.

When connecting or disconnecting external accessories, CareIP shall be turned

OFF and the power supply shall be disconnected from the unit.

For further information, please contact your supplier.

Always read and follow the safety information accompanied by this

symbol

7

4 OVERVIEW CareIP

4.1 CareIP front

4.1.1 Indicator lights

On, (Green)

Steady light: Mains power.

Flashing light: Mains failure or radio programming mode.

Alarm, (Red)

Steady light: Idle mode.

Slow flashing: Alarm state.

Error, (Red)

Off: Idle mode.

Steady light: Problem with Ethernet link or IP configuration.

Slow flashing: Registration to SIP server failed.

Status, (Red/Green)

Off: Idle mode.

Steady red light: o connection to GSM network.

Alternating Red/Green: Away mode

Green button

(CA CEL)

stops the alarm

Red button

activates the alarm

Yellow button

(Function button)

8

4.2 CareIP back

4.2.1 Connection terminals

Volume control: Loudspeaker volume adjustable in eight levels.

Pull cord: Attachment for pull cord when wall mounted.

Power switch: Turns CareIP O and OFF.

DC I : Connection for power supply 7,5VDC

Ethernet port: Connection for cable from broadband/network.

I/O connectors (wired).

Hole for wall mounting

Battery

compartment

SIM

card

Antenna connector

9

5DESCRIPTION O UNCTIONS

CareIP is a digital alarm unit that uses SIP protocol for communication. SIP is a

standard protocol for transfer of speech and video over broadband connections.

If CareIP are connected to a ”Firewall” following UDP ports must be open for

outgoing traffic.

Port 5060 SIP protocol.

Port 10000-10999 RTP protocol.

Port 69 TFTP protocol (programming).

Port 123 S TP

Port 53 D S.

5.1 Activating an alarm

Activation of an alarm can be done by.

•The red button on CareIP.

•Radio unit that is programmed to CareIP.

•Trigger connected to input.

•Pull cord, when wall mounted.

5.2 Different types of alarm triggers

Ten radio transmitters can be programmed with the CareIP, e.g. a radio trigger

and four wired triggers.

5.3 Alarm receivers

Up to ten Contacts and five different call sequences can be programmed. Alarm

against alarm centre is identified by an alarm code that’s programmed in CareIP,

Alarm to telephone is identified through a recorded speech message (ID). The

receiver can establish a speech connection with the person that has activated the

alarm and take appropriate actions.

5.4 Alarm process

CareIP has ten programmable contacts (alarm receivers), the receivers can be a

SIP telephone, mobile telephone or an Alarm centre (in this case a alarm code

must be set).

The unit has five alarm sequence lists that are programmable to call the contacts

in any order, as default all alarm types uses sequence one, any of the alarm types

are programmable to use any of the five sequences.

10

The default setting for each alarm sequence list is: contact 1 -> contact 2 ->

contact 3 -> ….. contact 10.

When an alarm is activated, CareIP first checks which call sequence shall be

used, after that CareIP calls the alarm receivers according to the programmed

order in the call sequence until the alarm is acknowledged or the maximum

number of call attempts is reached.

With acknowledgement means that the receiver confirms that the alarm is

received, this is made with the ”4” key if the receiver is a SIP telephone/ mobile

phone or if the receiver is an alarm centre by sending an acknowledgement

message to CareIP.

If the receiver is a SIP telephone or a mobile phone at e.g. neighbour or relative,

CareIP identifies itself with a recorded speech message. When an alarm is

received at an alarm centre the information (alarm code and alarm type) is sent

digitally to the receiver and no synthetic speech is sent.

If the alarm is a so-called speech connected alarm e.g. Emergency alarm, there is

possibility to establish a two way speech connection. If the alarm is a so-called

technical alarm e.g. Battery alarm there will not be any speech connection.

Disconnection of an alarm is made with the”0” key if the receiver is a telephone or

by a disconnection command from a alarm centre. Care IP automatically

disconnects the call after that the programmed connection time has elapsed

(default set to 150 sec), this time can be extended with the ”4” key on the

telephone or by a command from the alarm centre.

5.5 Log alarm

If the function for log alarm (acknowledgement message, alarm type 89) is

activated, the unit automatically sends a log alarm to a alarm central after that an

alarm is received on a telephone. This function is used to get documentation on

alarms that are received on telephone. The log alarm is called out according to

the call sequence for alarm type 89.

5.6 Test alarm

Test alarm is used to monitor the unit’s functionality and that the connection

works correctly. If the test alarm function is activated a silent alarm will be sent

according to the call sequence for alarm type 26. The time interval for test alarms

can be set between 1 and 999 hours.

11

5.7 Inactivity alarm

Inactivity alarm is a function that is used for sending an alarm (alarm type 14) if no

activity occurs during a certain pre-programmed time. When inactivity alarm is

activated an internal timer starts that generates an alarm if it is not restored within

the set time. After every reset the timer will restart.

The inactivity alarm is reset and the time will be recounted from the start at the

following events:

•If any of the units buttons (Red, Yellow or Green) are pressed. ormally the

Green button is used for resetting the inactivity alarm (activity button).

•Activation of any alarm input on CareIP. If an input is programmed to transmit

alarm type 12 (Reset) the units alarm function will not be activated, only the

timer for the inactivity alarm will be reset.

•Activation of a programmed radio transmitter. If the transmitter is programmed

to transmit alarm type 12 (Reset) the units alarm function will not be activated.

If the function pre-alert for inactivity alarm is activated, the unit will through an

audible signal once every minute during the set time to alert the user that the time

for inactivity alarm is about to expire.

5.7.1 Home/Away function

Temporary suspension of inactivity alarm can be made if the Home/Away function

is activated. In connection with activation of the function you choose which button

(Yellow or Green) to be used for temporary suspension of inactivity alarm,

normally yellow button is used for this. The message on temporary suspension of

inactivity alarm is transmitted to the alarm receiver as alarm type 57(voice

connected) or alarm type 98(not voice connected). Away mode is indicated on the

unit by the LED that alternates between Red and Green light.

Reconnection of inactivity alarm is made by pressing the green button if the

yellow button is used for temporary suspension or by pressing the yellow button if

the green button is used for temporary suspension. The message on

reconnection of inactivity alarm is transmitted to the alarm receiver as alarm type

56(voice connected) or alarm type 97(not voice connected).

5.8 Call-back after alarm

With the function call-back after alarm means that after an alarm is received by a

response center you shall call up the CareIP from a SIP telephone or from an

landline/mobile telephone (CareIP mobile) to acknowledge the alarm.

CareIP then automatically answers on the incoming call, speech connection can

then be established by pressing “4” on the telephone. The acknowledgement by

pressing ”4” has to be made within ten seconds after that the unit has answered

12

on the incoming call. Disconnection always has to be made by pressing “0” on

the phone. The function is active during the programmable time called call-back

time. If the unit doesn’t be called up or reset by the green button on the unit the

alarm will be sent again after that the programmed call-back time has elapsed.

Shorter time than two minutes shall not be programmed.

A log alarm is sent to the response center after call-back if the function log alarm

is activated.

If the alarm is reset by pressing the green button on the unit during the call-back

time a reset message with alarm type 12 is sent to the response center.

The unit calls the programmed number of call attempts if no reset is made a time

disconnection message with alarm type 66 is sent to the response center.

5.9 Automatic answer on incoming calls

CareIP can be programmed to answer automatically on incoming calls after a

certain time. The function is used to facilitate call-up of the unit and e.g. operate

the relay. If the holder has permitted this, the function can be used for automatic

voice connection upon call-up.

5.10 Intruder alarm

CareIP can be used as an intruder Alarm Centre. The intruder alarms can be

connected/disconnected using a radio button that disconnects the alarm when

pressed briefly and connects it when pressed for approx. 4 sec. ERIK/ELLIOT

radio-alarm button has two buttons that on can be programmed for intruder alarm

O and OFF.

When the alarm is connected, the relay emits three quick pulses on a output. In

the event of intruder alarm OFF the relay emits a quick pulse. The function can be

set (see Activate output x on Intruder alarm).

There are possible to send message about O /OFF to Alarm Central (see

Register Intruder alarm ON/OFF).

When the intruder alarm is OFF Alarm Type 07, Intruder Alarm, is not recorded.

Other alarms have normal function.

The CareIP emits audible signals to indicate which function has been activated. If

it has voice synthesis activated, you can also receive the voice message 'Intruder

alarm off' or 'Intruder alarm on'. Connection of the intruder alarm is delayed for 30

seconds. During the delay period tone signals are emitted through the

loudspeaker.

13

The relay output is activated for approx. 3-5 minutes in the event of an alarm and

can be switched off by pressing '9' on the receiving phone (‘5’ in Tunstall

protocol) or by ‘Intruder alarm OFF’ after the alarm has been disconnected from

the emergency service center.

In the event of an intruder alarm, the CareIP calls according to chosen call

sequence. An audible signal will only be given via the speaker after a successful

call has been completed. This signal continues for 3-5 minutes, and can only be

stopped using the O /OFF radio button, Input 2 after disconnection from the

emergency service center or by the recipient pressing '9' ('5' in Tunstall mode).

Sensors for intruder alarms must be of Alarm Type 07.

5.11 VoIP – Telephone call over internet

VoIP (Voice over IP) is a way to make telephone calls over a network/broadband

connection (Internet), the communication is handled by two different protocols,

SIP and RTP.

A short description:

SIP is used for the communication between CareIP and the alarm receiver for e.g.

initiate a connection, send alarm information (alarm code and alarm type), handle

the speech direction and disconnection of the alarm.

RTP is used for sending audio streams between CareIP and the receiver.

5.12 Heartbeat - activity message

Heartbeat is a way to monitor the unit’s function. The monitoring works in the way

that the unit sends an SIP message ”Heartbeat” to a server with a programmed

time interval. In the messages the unit can include information about operational

disruptions ex. mains failure, battery faults and other types of interference. If there

is a fault in the IP communication from the unit the problem is recorded by the

server trough missing ”Heartbeat” from the unit.

This function must be activated if the unit shall be administrated trough i-care

online. The function is activated by programming of ”Heartbeat period” and ”i-

care online server”, on CareIP Mobile the ”AP ” must be programmed.

14

6INSTALLATION

6.1 Connection

The CareIP is connected to the broadband/network via the network cable.

CareIP shall always be connected to the network as near incoming broadband as

possible to avoid other equipment to affects the function.

Power is supplied via the power supply from a wall socket

.

•Connect the network cable from the broadband/network to the Ethernet

socket .

•Connect the power supply to the wall socket and the power supply lead to the

DC input socket .

•Turn the power switch to the I

II

I position. Check that the “O ” indicator lamp

has a steady green light.

The power supply shall be placed so the information text

“Do not to unplug” is visible.

6.2 Connecting external equippment

CareIP are equipped with a connection terminal for wire connection of external

equipment, the terminal is located on the back of CareIP.

I/O Connections (wire).

1-4: Inputs ( ormally closed / ormally open to G D).

5: DC out.

6: G D.

7: Output 3, connection to hearing loop systems

8: Output 2, close contact to G D through transistor (max. 70mA)

9: Output 1, relay output (+) (max. 0,7A).

10: Output 1, relay output (-).

Note!

Only use network cable and power supply acc

ording to

specification under accessories.

15

6.2.1 Inputs

The unit has four inputs that can be programmed to generate an alarm with

selected alarm type when connected/disconnected from the units G D ( C/ O).

Switch connected between terminal 6 (G D) and terminal 1

(input 1)

6.2.2 Output 1, relay output

The relay output on the unit can be used for activation of e.g. a siren or an input in

other systems (max. 0,7A). Connection (1 sec) occurs during speech connection

when the alarm receiver sends a command (DTMF 9). ote

oteote

ote!

! !

! Connect positive

Connect positive Connect positive

Connect positive

connection to

connection toconnection to

connection to

terminal 9

terminal 9terminal 9

terminal 9.

..

.

Can also be activated by all alarm types with speech

or any specific alarm type.

6.2.3 Output 2, transistor output

Output 2 on the unit can be used for activation of e.g. an input in other systems

(max. 70mA). The output closes to G D through a transistor upon activation. Can

be activated by all alarm types with speech or any specific alarm type.

Siren

SirenSiren

Siren

G D

G DG D

G D

+

++

+

7V

7V7V

7V

DC

DCDC

DC

G D

G DG D

G D

Input

A

u

x

system

OUT 2

OUT 2OUT 2

OUT 2

OUT 2OUT 2

OUT 2

16

6.2.4 Output 3, connection to hearing loop systems

Output 3 on the unit can be used for connection to a hearing loop system to

amplify the audio for persons with hearing impairment. Designed for loop

amplifiers with a 5-10kΩ microphone- or line input. The installation should be

adjusted and verified with a FSM field strength meter according to IEC 60118-4.

Note!

When connecting or disconnecting external equipment

shall the unit be turned off and power/network disconnected.

G D

G DG D

G D

OUT 3

OUT 3OUT 3

OUT 3

I

II

I

nput on

nput on nput on

nput on

loop

loop loop

loop

amplifier

amplifieramplifier

amplifier

I

II

I

nductive loop

nductive loopnductive loop

nductive loop

17

6.3 Installing the SIM card

(Exclusively CareIP Mobile)

•Unscrew the safety screw for the SIM card compartment cover.

•Remove the compartment cover.

•Install the SIM card according to picture below; note the markings on the

card.

•Mount the cover and the safety screw for the SIM card compartment.

6.3.1 GSM Only

If CareIP Mobile is installed without Ethernet connection the function

“Deactivation of Ethernet fault indication” shall be activated. This function is

activated along with the other IP settings.

6.3.2 GSM signal strength check

Signal strength can be checked with help of the service menu, see section

service mode. The signal strength will be stated as a value between 0 and

31, the value shall exceed 15 for proper functionality. If the value is less than

15 CareIP shall be relocated to an area with better GSM reception or the

antenna should be replaced by an antenna with better performance.

OTE! 1234 or 0000 are not appropriate PI codes for the SIM card, if any of

these PI codes are used, the code should be changed before installation.

Change of PI code is preferably done using a mobile phone.

18

6.4 PoE

Power over Ethernet

Power over EthernetPower over Ethernet

Power over Ethernet (PoE

PoEPoE

PoE)

))

) is a technology to power network devices by

transmitting electrical power along with data in Ethernet cables. Power can come

from a power supply within a PoE-enabled networking device such as an Ethernet

switch or can be injected into a cable run with a midspan power supply. Direct

injection from standard 48 V DC battery power arrays are possible; this enables

critical infrastructure to run more easily in outages, and make power rationing

decisions centrally for all the PoE devices. PoE uses only one type of connector,

an 8P8C (RJ45) connector.

This technology is useful for powering Ethernet connected units ex. CareIP.

6.4.1 Installing PoE module

•

Unscrew the safety screw for the battery compartment door.

•

Remove the battery compartment door .

•

Detach the battery connector and remove the battery .

•

Mount the PoE module in the CareIP.

•

Refit the battery compartment door and the safety screw.

2

22

2

3

33

3

1

11

1

4

44

4

OTE! In case PoE is used as power supply for CareIP, no battery for

backup power can be mounted in the unit. In this case the backup power

must be integrated in the PoE system.

1

11

1

2

22

2

3

33

3

4

44

4

19

7PROGRAMMING

The programming of functions, contacts, alarm codes and settings in CareIP are

remote programmed trough i-Care online or locally programmed with a computer

and the software CareTech CS2. Radio pendants and other radio units can be

programmed directly on CareIP without use of a computer.

7.1 Programming of radio unit

Up to ten radio units can be programmed in CareIP.

7.1.1 Programming of radio transmitter

•Hold down the green button approx. four sec. until the green O LED

starts flashing.

•Activate the radio transmitter. When CareIP receives the radio signal a tone

signal is played.

•Confirm the programming by pressing the red button on CareIP.

7.1.2 Check radio coverage

This shall always be performed in connection with the installation.

•Hold down the green button approx. four sec. until the green O LED

starts flashing.

•Press the button on the radio pendant. When CareIP receives the radio signal

a tone signal is played. Repeat this in all areas where the alarm shall function.

7.1.3 Erase programmed radio units

This erases ALL programmed radio units.

•Hold down the green button approx. four sec. until the green O LED

starts flashing.

•Press the volume control button. The deletion is confirmed by a tone signal.

7.2 Recording of speech message (ID)

The speech message is used for identification when a SIP phone is used as alarm

receiver.

•Hold in the green button approx. four sec. until the green O LED starts

flashing.

•Hold in the yellow button approx. four sec until a tone signal is heard.

•Dictate the approx. 4 s message e.g. ”Jane Doe 3 High Road, Anytown”

approx. 50 cm from the microphone.

•The message will automatically be played back by way of control.

20

7.3 i-care Online

i-care Online is a web based service for easy handling, programming and

monitoring of your units. The service is accessible around the clock and it is

always possible in real time to see the status of deployed CareIP.

To be able to administrate the units you must be logged on to i-care online,

username and password are provided by your supplier.

ew units must be activated in i-Care Online; to be able to activate a unit you

must have the serial number of the unit.

The unit must be connected to a network that uses DHCP (Dynamic Host

Configuration Protocol) and have internet access. If static IP addresses are used

this must be configured in CareIP.

When the unit is turned O the red LED located under the exclamation mark will

light up for a few seconds after that only the green LED shall be lit. ow you can

see the status of the unit under ”deployed units” in i-care Online.

Depending on permissions, you now can read out and program the unit.

When programming the unit, it is updated in several steps; first all parameters are

sent to the unit after that the update is verified and finally a validation are made.

Depending on network conditions and other this can take up to one minute.

Monitoring of the unit is done by that CareIP sends a ”Heartbeat” (activity

message) to the i-care online server. These messages contain for example

information about power failure and when power is restored. If there is a problem

with the IP communication from the unit it is recorded by the i-care online server

trough missing ”Heart beat”. The server may in turn alert the disruption to the

customer.

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CareIP

CareTech CareIP User manual

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