SwissPhone TRIO User manual

Operating Manual
SWISSPHONE TRIO
Emergency device
Please read the safety
instructions before using
the device.

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Table of Contents
1. Terms and definitions ..................................................................................................... 5
1.1 Emergency call system ................................................................................ 5
1.2 Emergency devices ...................................................................................... 5
1.3 Emergency call platform .............................................................................. 5
1.4 Emergency signal ......................................................................................... 5
1.5 Manual personal alarm................................................................................. 5
1.6 Automatic personal alarm ............................................................................ 5
1.7 Pre-alarm...................................................................................................... 5
1.8 Emergency call system operation................................................................. 6
1.9 Trade association.......................................................................................... 6
1.10 Work safety and health rules of the trade associations 139 (BGR-139)....... 6
2. Scope of delivery ............................................................................................................ 6
3. Technical data................................................................................................................. 6
4. SWISSPHONE TRIO software packages........................................................................... 7
5. Getting started: SIM card, battery, activate..................................................................... 8
6. Overview of devices........................................................................................................ 8
6.1 Control elements .......................................................................................... 8
6.2 Display.......................................................................................................... 9
6.2.1 1st line of the display (status line)................................................................ 9
6.2.2 2nd line of the display (profile display)......................................................... 11
6.2.3 3rd line of the display (info line)................................................................... 11
6.2.4 4th line of the display (date, alarm clock, time)............................................ 11
6.3 Capacity display of the battery..................................................................... 11
6.4 Operator logo................................................................................................ 12
6.5 Device status................................................................................................ 12
7. Menu structure................................................................................................................ 13
7.1 Navigation in the menu................................................................................. 14
7.2 Explanation of the menu items..................................................................... 14
7.2.1 Emergency call test ...................................................................................... 14
7.2.2 Device functional test................................................................................... 15
7.2.3 Update GPS position ..................................................................................... 15
7.2.4 Fall/man down detection.............................................................................. 15
7.2.5 Start/Stop Lifecheck..................................................................................... 15
7.2.6 Restart Lifecheck.......................................................................................... 15
7.2.7 Read last / unread messages....................................................................... 15
7.2.8 Messages...................................................................................................... 15
7.2.8.1 Next .............................................................................................................. 15
7.2.8.2 Protect / unprotect messages ...................................................................... 15
7.2.8.3 Delete messages .......................................................................................... 16
7.2.8.4 Empty Folder................................................................................................. 16
7.2.9 Alarm clock................................................................................................... 16

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7.2.10 Settings......................................................................................................... 16
7.2.10.1 Device information........................................................................................ 16
7.2.10.2 Detailed status.............................................................................................. 17
7.2.10.3 Emergency call log ....................................................................................... 18
7.2.10.4 Date and time ............................................................................................... 18
7.2.10.5 Display backlight .......................................................................................... 18
7.2.10.6 Contrast ........................................................................................................ 18
7.2.10.7 Alerting ......................................................................................................... 19
7.2.10.8 Melodies ....................................................................................................... 20
7.2.10.9 Key tone........................................................................................................ 20
7.2.10.10 Keypad vibration........................................................................................... 20
7.2.10.11 Key lock ........................................................................................................ 20
7.2.10.12 Language...................................................................................................... 20
7.2.10.13 GPS ............................................................................................................... 21
7.2.11 Activate device ............................................................................................. 21
7.2.12 Switch off ..................................................................................................... 21
8. Emergency call system operation................................................................................... 21
8.1 Start of the functional test............................................................................ 22
8.2 Performing the functional test...................................................................... 23
8.3 Establishing a connection to the emergency call platform........................... 25
8.4 Emergency device in alarm signal system operation................................... 27
8.5 Unexpected failure in the connection to the emergency call platform......... 27
9. Emergency call functions................................................................................................ 28
9.1 Manual personal alarm (trigger emergency signal manually)...................... 28
9.2 Automatic personal alarms........................................................................... 29
9.2.1 Fall detection................................................................................................ 29
9.2.2 Man down detection..................................................................................... 30
9.2.3 Autonom-Lifecheck....................................................................................... 31
9.2.4 Remote-Lifecheck......................................................................................... 32
10. Positioning ...................................................................................................................... 33
10.1 Siren ............................................................................................................. 33
10.2 Outdoor positioning (GPS and A-GPS)........................................................... 33
10.3 In-house positioning (position transmitter) .................................................. 34
11. Emergency status “Emergency call initiated”................................................................. 35
11.1 Initial call and follow-up calls....................................................................... 35
11.2 Continuous subsequent positioning.............................................................. 36
11.3 Emergency call confirmation via emergency call platform to the personal
emergency call device........................................................................... 36
11.4 Unavailable functions in “Emergency status”............................................... 36

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Information for additional and helpful functions
Warning/important notice
Warning/important notice:
• Do not hold the device close to your ear! The extremely loud acoustic signal can
damage your hearing!
• This product may not be used in explosive environments!
• The device may not be opened!
• Labels may not be removed!
• Pay attention to the applicable Swissphone Business Terms and Conditions!
12. Process messages.......................................................................................................... 37
12.1 Receive and read new messages................................................................. 37
12.2 Send user reply............................................................................................. 37
12.3 Call reminder ................................................................................................ 37
12.4 Read last message ....................................................................................... 38
13. Charging the battery/power supply ................................................................................ 38
14. GSM error code table...................................................................................................... 39
15. Miscellaneous................................................................................................................. 40

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1. Terms and definitions
1.1 Emergency call system
These are systems for triggering and transferring manual and automatic alarms in cases of
emergency. Emergency call systems consist of emergency devices in connection with an
emergency call platform.
1.2 Emergency devices
These devices should be worn by persons at risk. They trigger a personal alarm in the emer-
gency call platform manually or automatically in case of emergency. Swissphone offers a
comprehensive portfolio of emergency devices. The SWISSPHONE TRIO is one of these emer-
gency devices.
1.3 Emergency call platform
This is an installation in which emergency signals of emergency devices are received, dis-
played and processed enabling emergency assistance measures to be initiated reliably and
immediately.
1.4 Emergency signal
The emergency signal is a signal that triggers a personal alarm in the emergency call platform.
1.5 Manual personal alarm
Is a visual and acoustic signal that is triggered in the emergency call platform by intended
manual activation of the emergency device.
1.6 Automatic personal alarm
Is a visual and acoustic signal that is automatically triggered in the emergency call platform
by the emergency device.
1.7 Pre-alarm
Is a visual and acoustic signal that is displayed on the emergency device prior to triggering a
personal alarm. It is possible to terminate a transfer of the alarm to the emergency call plat-
form for the duration of the pre-alarm. The purpose of the pre-alarm is to avoid false alarms
from being transferred to the emergency call platform.

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1.8 Emergency call system operation
“Emergency call system operation” is a reliable operating state in which an emergency de-
vice is registered with the headquarters and is monitored. This is indicated on the display of
the SWISSPHONE TRIO with “PNG active” or “BGR-139”, depending on the selected scope of
services.
1.9 Trade association
The trade associations are the statutory accident insurance institutions for the companies of
the German private sector and its employees. Their task is to prevent work-related accidents
and occupational diseases as well as health risks caused by work.
1.10 Work safety and health rules of the trade associations 139 (BGR-139)
The work safety and health rules 139 (BGR-139) refer to the area of “Usage of emergency call
systems”. They compile or complement the following, for example,
• State work safety and health regulations (laws, directives)
• Work safety and health regulations of the trade association
(accident prevention regulations)
• Technical specifications
• The experiences of preventive work by the trade associations
2. Scope of delivery
• SWISSPHONE TRIO
• Battery
• Plug power supply block (consisting of USB charger cable and supply unit)
• Belt clip
• Operating manual
3. Technical data
Temperature range: –10 to +55°C
Relative humidity: 20 to 75 %
IP protection type: IP 52
Dimensions: 80 × 53 × 24 mm
Weight (including battery): 110 g
Off-frequency ranges: dual band
900 MHz (GSM-900 & E-GSM)
1800 MHz (DCS-1800, GSM-1800)
Emergency positioning
detection sensors: 3-axis
Positioning by siren: volume > 88 dB(A) in 30 cm

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4. SWISSPHONE TRIO software packages
SWISSPHONE TRIO
Software packages Basic Protected Connected BGR-139
Connection type Connected
if needed Connected if needed
Permanently
connected
(GPRS)
Permanently
connected
(GPRS)
Trigger time for emergency calls 20–40
seconds 20–40 seconds A few seconds A few seconds
Manual alerting function
(emergency button)
(mandatory)
Automatic alerting functions –
(Man down mandatory)
Device functional test –
(mandatory)
Transfer of the status information of the
emergency device – –
Transfer of the emergency call function
status of the emergency device – –
Receipt of GSM notifications (GPRS/text
message) in operating condition – –
Warning in case of GSM connection loss
– –
(mandatory)
BGR-139 conformant –––

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5. Getting started: SIM card, battery, activate
You need to insert the SIM card and the battery in the back of the emergency device to operate
your SWISSPHONE TRIO for the first time. To do so, open the casing on the back and insert the
SIM card into the intended position behind the battery. Pay attention that the card is inserted
correctly and it works, as otherwise the GSM functions (the emergency call transfer, among
other things) are not available.
Make sure that the SWISSPHONE TRIO is configured with the PIN code that corresponds with
the SIM card. We recommend configuring the PIN code in your device first prior to inserting the
SIM card. Use the configuration software, or ask your service provider.
Once the SIM card is inserted correctly, you can insert the battery. Insert the battery on the
back of the SWISSPHONE TRIO and ensure that it locks into place at the top and bottom. The
back side of the battery is a part of the casing, so that this also closes the emergency device.
The SWISSPHONE TRIO will turn on automatically after inserting the battery. Further informa-
tion about the power supply is available in chapter 13 “Charging the battery/power supply”.
Push one of the three buttons and hold until the start screen appears on the display to start
the device. After you have switched on the device, it will be in standby mode, ready to use.
6. Overview of devices
6.1 Control elements
The home screen of the display is divided into four sections:
Confirmation button/emergency
signal button
• Switch on by holding the
button
• Access menu
• Confirm menu selection
• Trigger manual emergency
signal
• Acknowledge pre-alarm for
automatic personal alarms
Top scroll button
• Switch on by holding the button
• Scroll up in the menu
• Change settings
• Return to home screen by holding
the button
• Display of the operator logo (from
home screen)
Bottom scroll button
• Switch on by holding the button
• Scroll down in the menu
• Change settings
• Display device status (from the home
screen)
• If configured, switch to submenu by holding
the button

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1st line: Status line
2nd line: Profile display
3rd line: Info line
4th line: Date, alarm clock, time
6.2.1 1st line of the display (status line)
The following symbols are displayed in the status line:
Personal alarm system In-house-
operation/fall or man down GSM GPS positioning Key lock
Paging network
Alerting
Profile display
Info line
Weekday
and date
Alarm clock
Battery status
display
Time
(permanently) Alerting loud
(permanently) Alerting quiet
(permanently) Alerting discrete
(permanently) Alerting mute
(permanently) No valid paging signal (including in-house positioning) received within a
defined time (timeout).
(not displayed) A valid paging signal (including in-house positioning) received within a
defined time (timeout).
For details, see chapter 8.2.10.7 “Alerting”.
6.2 Display

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(permanently) All configured emergency call functions (at least one emergency call function)
are available.
(permanently) This symbol is displayed for the packages “Protected” and “Connected” once
the user has manually deactivated the “Fall/man down detection” on the
emergency device.
(blinking) A general error has occurred. In most cases the error is caused by a missing/
unrecognized SIM card, a false PIN code or a nearly empty battery.
The packages “Protected”, “Connected” and “BGR-139” show this symbol
also in case of a failed or required functional test.
In case of connection loss, this symbol is also shown for the packages “Con-
nected” and “BGR-139”.
(not displayed) All emergency call functions can be deactivated by the configuration settings
in the packages “Basic”, “Protected” and “Connected”. In this case the
symbol is not displayed.
(blinking) Searching for a GSM network.
(permanently) The device is registered on the GSM network and data is being transferred.
(blinking) No SIM card found or the PIN code is false. General error, for example a de-
fective GSM module. Also when the battery capacity falls below the minimum
level required to operate properly.
(not displayed) The GSM module is in hibernation mode.
(blinking) Searching for GPS satellites for outdoor positioning.
(permanently) The device is receiving GPS data and the positioning is being calculated.
(permanently) GPS reception disabled.
(blinking) General error, for example a defective GPS module. Also when the battery
capacity falls below the minimum level required to operate properly. If com-
munication errors occur between the emergency device and the GPS module,
remove the battery and reinsert it.
(not displayed) The GPS module is in hibernation mode.
For details, see chapter 11.2 “Outdoor positioning (GPS and A-GPS)“.
(permanently) SWISSPHONE TRIO connected to a Swissphone position transmitter within the
last 20 seconds (according to the standard configuration).
(not displayed) SWISSPHONE TRIO did not connect to a Swissphone position transmitter
within the last 20 seconds (according to the standard configuration).
For details, see chapter 11.3 “In-house positioning (position sender)”.